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Reviews of Tween Waters Island Resort & Spa

3 out of 5
Tween Waters Island Resort & Spa
15951 Captiva Drive, Captiva, FL

Reviews

8.6

Excellent

Rating 10 - Excellent. 481 out of 1000 reviews" "
Rating 8 - Good. 365 out of 1000 reviews" "
Rating 6 - Okay. 104 out of 1000 reviews" "
Rating 4 - Poor. 27 out of 1000 reviews" "
Rating 2 - Terrible. 23 out of 1000 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Kenny

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and relaxing
Stayed 3 nights in Apr 2024
Response from Dawn on Apr 12, 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Dianne, Patchogue

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Laura

Liked: Cleanliness, staff & service, amenities
Outdated property on million dollar land. With as much money as they charge for rooms they should renovate the rooms not just the amazing facilities. Otherwise in the perfect location .
Stayed 1 night in Mar 2024

10/10 Excellent

Patrick

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice pool, nice beach, restaurants on property.
Stayed 3 nights in Mar 2024
Response from Dawn on Apr 12, 2024
Thank you for staying with us. We greatly appreciate your feedback.

6/10 Okay

Miguel

Water view
Stayed 1 night in Mar 2024
Response from Dawn on Apr 12, 2024
Thank you for staying with us. We greatly appreciate your feedback.

8/10 Good

amy

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Considering it was coming back from hurricane ian, ‘tween waters is doing well. Construction noise was minimal, staff was friendly and attentive, rooms were spotless. It was a pleasure to be there.
Stayed 2 nights in Mar 2024
Response from Dawn on Apr 12, 2024
Thank you for staying with us. We greatly appreciate your feedback.

10/10 Excellent

Stacey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay. I have no complaints about the resort. All of the staff we interacted with were great! The beach was just across the road, so nice! We were able to sign out bicycles to explore the area.
Stayed 5 nights in Mar 2024
Response from Dawn on Mar 27, 2024
Thank you for staying with us. We appreciate your feedback.

6/10 Okay

Robert

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Area & grounds well kept. Room had paint peeling on walls & ceiling. House keeping only came twice in five days. Poor condition of pillows on bed.
Stayed 4 nights in Mar 2024
Response from Dawn on Mar 27, 2024
Thank you for staying with us. We appreciate your feedback.

8/10 Good

Todd Allan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Dawn on Mar 27, 2024
Thank you for staying with us. We appreciate your feedback.

8/10 Good

Monica

Stayed 5 nights in Dec 2023

8/10 Good

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and courteous staff. Rooms were nice and the facility amenities were enjoyable. Nice pools and close walk to beach. Even seen a dolphin next to the piers
Stayed 3 nights in Oct 2023
Response from Teresa on Oct 29, 2023
We are so happy you enjoyed the breathtaking views we have here at Tween Waters Inn. Thank you for taking the time to review our hotel! We hope you will come back and "sea" us soon!Warm regards,The Guest Services Team

2/10 Terrible

Denise

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tween waters management is not to be desired
I was a quest at a wedding September 2023 Aside from the expected hurricane damage which has nothing to do with my complaint. The property is not well managed the staff and management is either nasty or claim to be clueless ! Rooms were incorrect … the property is filthy there are many code safety violations for which are going on under the radar …. Parking is horrid … the only plus I can give is the food is good the outdoor golf cart drivers are good to the guests ! Other than that I would not advise staying there until the management does their job ! Right now thy are getting away with it bc thy are the only place open but not for long !!!!
Stayed 1 night in Sep 2023

2/10 Terrible

keith

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
From front desk to management worse place i ever stayed since i was 3. Zer0 care.
Stayed 2 nights in Sep 2023

10/10 Excellent

Juan

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Great place to have a vacation
Stayed 1 night in Aug 2023
Response from teresa on Aug 16, 2023
We are so happy that you enjoyed your stay with us. Thank you for taking the time to write a review. Hope to see you soon!!!Teresa VaughnGuest services

10/10 Excellent

Jennifer

Liked: Staff & service, property conditions & facilities, room comfort
It always amazing! We love Tween Waters our favorite home away from home.
Stayed 1 night in Aug 2023
Response from Dawn on Aug 8, 2023
Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

Steffanie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful. The service is impeccable.
Stayed 4 nights in Jul 2023
Response from Dawn on Jul 27, 2023
Thank you for staying with us. We appreciate you feedback.

10/10 Excellent

Richard

Stayed 4 nights in Jul 2023
Response from Dawn on Jul 27, 2023
Thank you for staying with us. We appreciate your feedback.

2/10 Terrible

Oksana

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible experience with this place. The high price of the room doesn’t match the condition of the hotel. Everything is super old. Paid $400 a night for the old room with broken shower. Motel condition for the price of the finest resort. True rip off. On top of that, Tween waters double charged me for the room. So, $800 total later, 5 days…. , still no refund issued. calling hotel for two days, manger is not calling back…. Overall beautiful island. Just wait for the other hotel to get back. This place is ripping people off for their motel quality rooms.
Stayed 1 night in Jun 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We really enjoyed our stay, although some repairs are still being done. The wonderful staff and amazing place make up for it.
Stayed 2 nights in Jun 2023
Response from Dawn on Jun 29, 2023
Thank you for staying with us! We appreciate your feedback.

6/10 Okay

Regan

Traveled with family
Stayed 1 night in Jun 2023
Response from Dawn on Jun 26, 2023
Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

Ethan John

Stayed 1 night in Jun 2023
Response from Dawn on Jul 28, 2023
Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

Denise

Traveled with partner
Liked: Staff & service, property conditions & facilities
Manatees in the sound. Loved Shipyard restaurant yummy Cabana nice. High cost No tv. Internet off every 20 minutes very upset 😠
Stayed 2 nights in Jun 2023
Response from Dawn on Jun 15, 2023
Thank you for staying with us! We appreciate your feedback.

8/10 Good

Roberta

Stayed 3 nights in Mar 2023
Response from Dawn on May 31, 2023
Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

sara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2023
Response from Dawn on May 17, 2023
Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

Yolanda

Stayed 1 night in Mar 2023
Response from Dawn on Apr 17, 2023
Thank you for staying with us. Glad you enjoyed you stay.

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities
Location is great, 2 min walk to beach or marina. No cost use of equip for tennis, shuffleboard, water sports, great food, 2 great pools lots of seating w/food & bar, cabanas. Both hot tubs were out of order, tv service not available but wifi allowed for streaming. Rooms are very basic, no microwave. Very nice people & svc.
Stayed 4 nights in Mar 2023
Response from Dawn on Mar 27, 2023
Thank you! We appreciate you feedback.

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 4 nights in Mar 2023
Response from Dawn on Mar 22, 2023
Thank you for your feedback. Glad you enjoyed your stay:)

10/10 Excellent

Timothy, bismarck

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tween Waters is a great place to spend a vacation or in our case to host a wedding. We had a fabulous beach wedding there and all of our guests were impressed with the meal and the service. It was a very special day for all attending. We stayed a couple of days to relax afterward and enjoyed the beach and excellent food at their restaurant.
Stayed 2 nights in Feb 2023
Response from Dawn on Mar 16, 2023
Thank you! We appreciate your feedback..

10/10 Excellent

John

Stayed 2 nights in Feb 2023
Response from Reservations on Mar 20, 2023
Thank you!

2/10 Terrible

Armond

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel wasn’t forthcoming about condition of area. We visited post Ian and were unaware of the gravity of damage to Sanibel island. Website said nothing of all amenities and rest of island being shut down. It looked like a war zone. Staff was extremely rude and there was no
Stayed 2 nights in Jan 2023
Response from reservations department on Jan 26, 2023
I do apologize that the staff was rude to you. Where you have booked this reservation through a 3rd party site, Expedia, they might not keep all up to date information or pictures of the property directly, where on our website directly we have done this. It is always best to to the website directly of the hotel for the most up to date information.

10/10 Excellent

Leonard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

10/10 Excellent

Zoila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2022

10/10 Excellent

Casey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this resort! This was our first trip to Captiva Island and we absolutely loved everything about the island and our resort! Hope to return sometime!
Stayed 4 nights in Jul 2022
Response from Dawn on Aug 5, 2022
Thank you for staying with us! We appreciate your feedback

6/10 Okay

Jacqui

Stayed 6 nights in May 2022

10/10 Excellent

Jaclyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tween Waters was perfect for our family vacation! The amenities are wonderful, the location can’t be beat, and the staff was extremely friendly and helpful. We will definitely be back!
Stayed 6 nights in Apr 2022
Response from Dawn on May 17, 2022
Thank you for staying with us! We appreciate your feedback.

6/10 Okay

james arthur

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Add on to my initial review where I mentioned this place was party central in January, but LOVED air otherwise. I got a $680 bill two months after my stay for incidentals. I also got billed for a boat rental because I didn’t cancel 24 hours ahead of time. I had some guests that were not swimmers and I didn’t not deem it safe. Never mind they were closed that day because there was a bad storm with hurricane alerts. “I should have called” even though they weren’t there.
Stayed 6 nights in Jan 2022

2/10 Terrible

Tyler

Traveled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
The room was terrible! If you like blood stained pillows, black curly hairs all over your sheets & mattress cover, an unsecured front door that doesn't shut/lock properly, tacks that poke your feet where the old carpet meets the tile, broken light fixtures, and pee stains on carpet....then this place is for you! We checked in on a Wednesday night, had some food then got to our room. It looked nothing like the pictures online. It was very dated and our bedding was really gross. The front desk staff that night was very polite and gave us new sheets...but those were the wrong size. So we got more new sheets which were also too small to fit on the bed. We were going to just deal with it, but we kept stepping on a sharp tack under the old carpet where it met the tile so we had to wear sandals in the hotel room. Our front door also didn't fit flush in the frame so you could see light coming through and you really had to "hit the sweet spot" to get it to lock, but it didn't seem really secure. We asked if we could have a different room, but none were available so we checked out the next morning. We politely told them of our issues, but the staff at the checkout was very rude and didn't want to hear any of it. She then told me that I would only have to pay the resort fee for our first day, and that we would get a full refund for the 3 other days when our 3rd party booking company contacted them. A week later we have no refund. Stay ANYWHERE else! Great island, bad resort.
Stayed 4 nights in Mar 2022

10/10 Excellent

shaun Bengt

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think that the food was out of this world, some of the best entrees I’ve ever eaten!!
Stayed 6 nights in Mar 2022
Response from Dawn on May 4, 2022
Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

Jordan D.

Liked: Cleanliness
Great Stay!!
Great place to stay!! Very clean and great staff!!
Stayed 3 nights in Mar 2022

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2022

8/10 Good

Tracy

Stayed 4 nights in Feb 2022

10/10 Excellent

Susan Marie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was Amazing! Such friendly wonderful employees! Met such fun people! We will Definitely be back!
Stayed 4 nights in Feb 2022

8/10 Good

Steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a quiet relaxing place to stay with lots to do.
Stayed 4 nights in Feb 2022

10/10 Excellent

Shawn Michael

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was a great spot. Nice beach and bay. Many different activities available to do both free and add on. Highly recommend and will visit again.
Stayed 3 nights in Jan 2022

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022

8/10 Good

Craig, Brooklyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The property has access to a lovely beach. But they charge extra for chairs and umbrellas, resort fees, other recreational charges, etc. Felt like we were being nickel-and-dimed on top of the base prices. Better to charge a little bit more up front and be all-inclusive.
Stayed 3 nights in Jan 2022

10/10 Excellent

Steve

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Tween Waters Resort is my new forever vacation spot. Every single aspect of our stay was ideal. The Staff are exceptionally kind and competent. Driving home, we were already looking into staying at a cottage on the property.
Stayed 2 nights in Jan 2022

6/10 Okay

Thomas

Traveled with family
Great convenience to walk to beach. No place to rinse sand off feet that we found. Used pool shower but didn’t have a low “head” to rinse feet. It was super windy a couple of our days so you got soaked just trying to get sand off your feet.
Stayed 3 nights in Jan 2022

6/10 Okay

Cassio

Traveled with family
Disliked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2022