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Reviews of Hampton Inn Van Buren

2.5 out of 5
Hampton Inn Van Buren
1916 N 6th St, Van Buren, AR

Reviews

9.2

Wonderful

Rating 10 - Excellent. 402 out of 596 reviews" "
Rating 8 - Good. 136 out of 596 reviews" "
Rating 6 - Okay. 34 out of 596 reviews" "
Rating 4 - Poor. 15 out of 596 reviews" "
Rating 2 - Terrible. 9 out of 596 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Sylvia

The bathtub for the shower was dirty.
Stayed 1 night in Apr 2024
Response from Fom on Apr 23, 2024
Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience with us fell short of expectations due to the cleanliness of the bathtub. Please accept our sincere apologies for any inconvenience this may have caused.Rest assured, we take cleanliness and hygiene very seriously, and we have addressed this issue with our housekeeping team to ensure that such oversights are not repeated. Your feedback is invaluable to us as it helps us improve our services for all our guests.We hope to have the opportunity to welcome you back in the future and provide you with a much-improved stay.Warm regards,Jack GarnerFront Office ManagerHampton Inn Van Buren

10/10 Excellent

Mia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff was very nice. The lobby, front desk, breakfast area, pool, room were very clean. Bathroom was clean 👍
Stayed 3 nights in Mar 2024
Response from Jennifer Spradlin on Apr 4, 2024
Hey Mia! We just wanted to say thank you for taking the time to share your experience with us. It truly warms our hearts to hear that you enjoyed your stay. We strive to make great things happen every day, and knowing that we succeeded with you puts a big smile on our faces. Hope you have a fantastic day ahead!

6/10 Okay

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel needs to let potential customers know that they are in a dry county. After a long day of driving, I wanted nothing more than to hang out in my room and have a couple of beers and watch some NCAA basketball.
Stayed 1 night in Mar 2024
Response from Jennifer Spradlin on Mar 26, 2024
Hello Mr. Robert,Thank you so much for taking the time to review Hampton Inn Van Buren, AR. We really appreciate your kind words about our cleanliness, friendly staff, and overall property condition. We're sorry to hear that you weren't aware of Arkansas's dry counties; we totally agree that enjoying a cold drink while watching our favorite sport team is a great way to unwind. Just a heads up, we do offer a variety of non-alcoholic options at the front desk and you're always welcome to bring your own. We hope your team does well and that you have a fantastic day!

10/10 Excellent

floyd

Stayed 1 night in Mar 2024
Response from Jennifer on Apr 15, 2024
Just a quick note to say thank you for being you! Your kindness means the world to us.

10/10 Excellent

Joseph, Cashion

Traveled with group, Traveled with partner
Liked: Property conditions & facilities
Close to many restaurants and a Walmart even an urgent care within walking distance, bring you fishing pole cause there is a community lake right across the street
Stayed 1 night in Mar 2024
Response from Jennifer Spradlin on Mar 12, 2024
Thank you for your review Joseph, we love hearing you liked the location. and it will get better. 7brew coffee and Chick-fa-la is moving in soon! plus they are going to add a walking trail around the lake.

10/10 Excellent

Kendra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel all the way around. Lora, at front reception, was super friendly and helpful. It was my daughter’s birthday and she was so sweet to her and her friends. We loved the pool area, the snacks, the breakfast, the room was comfortable and clean. I will definitely recommend this hotel to anyone staying in Van Buren!
Stayed 1 night in Feb 2024
Response from Jennifer Spradlin on Feb 26, 2024
Thank you Kendra for the kind words. We are always doing our best to show our Hamptonality. I will make sure Lora is recognized for great work. Happy Birthday to your Daughter!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfortable & quiet
Stayed 2 nights in Jan 2024
Response from Jennifer on Jan 24, 2024
Thank you! Have a great day.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jennifer Spradlin on Jan 15, 2024
Thank you. Have a warm and safe day.

10/10 Excellent

Melanie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the friendliness of the staff. Coffee always available
Stayed 3 nights in Dec 2023
Response from Jenn on Dec 12, 2023
Thank you so much for your review and your kind words! We're absolutely thrilled to hear that you're enjoying our coffee. We recently updated our machines, and we couldn't agree more - it's truly fantastic!

8/10 Good

Sarai

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The receptionist, Maddie was excellent. Helped us choose a restaurant , Colton Steakhouse which was excellent and directions to the site. Worked with us on room accommodations. Made it a pleasant stay. The tub in our room is unsafe for the elderly.
Stayed 1 night in Dec 2023
Response from Jenn on Dec 12, 2023
Thank you so much for your kind words about Maddi, we absolutely adore her too! We wanted to let you know that we are actively working on getting the tubs fixed as soon as possible. We apologize for any inconvenience caused.

10/10 Excellent

Melanie

Stayed 4 nights in Nov 2023
Response from Jennifer on Dec 18, 2023
Thank you!

10/10 Excellent

Ruby, Denver

Stayed 1 night in Oct 2023
Response from Chance on Nov 30, 2023
Thank you for choosing to stay with us during this holiday season. We extend our warmest wishes for a joyful and memorable holiday.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Oct 2023
Response from Jennifer on Nov 3, 2023
Thank you! Have a great day and come back and see us soon.

10/10 Excellent

Amir

Stayed 1 night in Nov 2023
Response from Chance on Nov 30, 2023
Thank you for choosing to stay with us during this holiday season. We extend our warmest wishes for a joyful and memorable holiday.

10/10 Excellent

JAY

Stayed 1 night in Oct 2023
Response from Chance on Nov 30, 2023
Thank you for choosing to stay with us during this holiday season. We extend our warmest wishes for a joyful and memorable holiday.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Jenn on Oct 30, 2023
Thank you! Have a great Halloween Week!

10/10 Excellent

Mary Jane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reliable comfort
Reliable comfort we have come to expect at a Hampton!
Stayed 2 nights in Oct 2023
Response from Jennifer on Nov 3, 2023
Dear Ms. Mary Jane, we wanted to extend our gratitude and wish you a wonderful day ahead.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Jennifer on Oct 16, 2023
Thank you Kevin! we think you are pretty awesome too. Have a great day

4/10 Poor

Barry

Liked: Cleanliness, property conditions & facilities, room comfort
no wifi for apple products
fast check in. busy area of town. NO WIFI FOR APPLE PRODUCTS. missed an important zoom call due to no wifi. this is deal breaker for this property.
Stayed 1 night in Oct 2023
Response from Jennifer on Oct 16, 2023
Thank you so much, Barry, for sharing your review with us! We completely understand how important Wi-Fi is, and we're really sorry to hear that you missed your zoom call. We want you to know that we're actively working on resolving the issue as quickly as we can. Wishing you a much better day ahead!

6/10 Okay

Sharayah

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
The satellite TV didn’t work for the two nights we were there and the internet was so slow we couldn’t really do anything on our laptops unless we paid to “upgrade” our internet. We won’t be staying there again. The place was clean and comfortable but no TV or internet was very inconvenient
Stayed 2 nights in Sep 2023
Response from Jennifer Spradlin on Sep 26, 2023
We sincerely apologize for the temporary disruption in TV service over the weekend. Cox Media experienced a city-wide outage, resulting in widespread reliance on ATT internet and cell phones. This increased usage significantly slowed down the city's connectivity. While such issues are incredibly rare, we understand that a reliable backup plan was not readily available. We kindly ask for your understanding and hope that you will consider staying with us again to experience our exceptional Hamptonality service.

10/10 Excellent

Maricruz

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very pleasant stay.
Stayed 2 nights in Sep 2023
Response from Jennifer Spradlin on Sep 25, 2023
Thank you Ms. Maricruz for the wonderful review. We strive to be our best everyday. I will pass this information to my staff to motivate and grow. Have a wonderful day.

10/10 Excellent

Minnie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Jennifer Spradlin on Sep 18, 2023
Thank you!

10/10 Excellent

irene

Stayed 1 night in Aug 2023
Response from Jennifer Spradlin on Sep 18, 2023
Thank you!

10/10 Excellent

Vickie

Stayed 1 night in Jul 2023
Response from Jennifer on Sep 25, 2023
Thank you!

10/10 Excellent

william

Stayed 1 night in Jul 2023

10/10 Excellent

Phyllis

Liked: Cleanliness, property conditions & facilities, room comfort
Great place to stay
The staff is so friendly and helpful and our stay was awesome!
Stayed 1 night in Jul 2023
Response from Kevin M on Jul 25, 2023
Thank you for taking time to respond to our survey. Here at Hampton Inn of Van Buren, we strive to provide the best possible guest experience and we are happy to see that we achieved that with your stay. Thank you for choosing to stay with us. We hope to see you again soon!

10/10 Excellent

Beverly

Traveled with family
Liked: Staff & service, property conditions & facilities
Very clean, and the staff are very nice.
Stayed 1 night in Jul 2023
Response from Kevin M on Jul 25, 2023
Thank you for taking time to respond to our survey. Here at Hampton Inn of Van Buren, we strive to provide the best possible guest experience and we are happy to see that we achieved that with your stay. Thank you for choosing to stay with us. We hope to see you again soon!

6/10 Okay

Shane

Stayed 1 night in Jul 2023
Response from Kevin M on Jul 12, 2023
Thank you for taking time to respond to our survey. Here at Hampton Inn of Van Buren, we strive to provide the best possible guest experience and we are happy to see that we achieved that with your stay. Thank you for choosing to stay with us. We hope to see you again soon!

10/10 Excellent

Nhia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and helpful staff.
Stayed 1 night in Jun 2023
Response from Kevin M on Jun 19, 2023
I first wanted to thank you for the kind review. It makes me and the staff very happy to hear you had a wonderful stay. I hope that if you are in the area again, you would give us the opportunity to have you stay with us again.

8/10 Good

Delores

Stayed 1 night in May 2023
Response from General Manager on May 31, 2023
Thank you for choosing to stay with us! We hope your stay was enjoyable and comfortable and as always, we appreciate your patronage and look forward to having you as our guest again in the future.

10/10 Excellent

Carolina

Stayed 1 night in May 2023
Response from Kevin M on Jun 19, 2023
I first wanted to thank you for the kind review. I hope that if you are in the area again, you would give us the opportunity to have you stay with us again.

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Valarie on May 15, 2023
Thank you for taking time to give us a rating. It appears you had a great stay with us. We appreciate your feedback and hope to see you again soon!

8/10 Good

paul, ALEXANDRIA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is great and if the staff is present. The highlight was how well organized and well taken care of the breakfast was in the morning there's an older woman maybe in her 60s taking care of breakfast and it was actually wonderful. She has great pride in her work something that's more rare than common. Now the bad if you're up at 7 o'clock in the morning on a Sunday and already gone no problem but cleaning staff at 7:30 in the morning on a Sunday morning start cleaning rooms and it sounded like they open a construction site in the hallway I don't know if it's a policy that the more people that are awake and checked out the sooner they can go home, but the noise, the slamming of the toilet seats the running the vacuum into the wall was excessive to say the least. Maybe the cleaning staff just wanted everybody awake to enjoy the great service at the breakfast. I go with that.
Stayed 1 night in Apr 2023
Response from Valarie on Apr 25, 2023
Thank you for taking time to respond to our survey. Here at Hampton Inn of Van Buren, we strive to provide the best possible guest experience and we are happy to hear that we achieved that with your stay. It sounds like you encountered our valued team member, Phillis. We are very fortunate to have her on our team. Housekeeping at 7:30am is not acceptable, and I will get this corrected. We all like our slow Sunday mornings and want our guests to feel at home.

8/10 Good

jimmy

Stayed 1 night in Apr 2023
Response from Valarie on Apr 25, 2023
Thank you for taking time to give us a rating. Please feel free to reach out to us and give further feedback so we can elevate our guest experience.

10/10 Excellent

Verified traveler

Stayed 1 night in Apr 2023
Response from Valarie on May 12, 2023
Thank you so much for taking time to give us a rating. We always value feedback from our guests. We hope to see you again soon!

8/10 Good

Rebecca

Stayed 1 night in Apr 2023
Response from Valarie on Apr 25, 2023
Thank you for taking time to give us a rating. We value guest feedback.

10/10 Excellent

peggy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grrrreat
Extra friendly staff
Stayed 1 night in Apr 2023
Response from Valarie on Apr 18, 2023
Thank you for taking time to give us a rating. I am happy to see that you enjoyed your stay with us and we hope to see you again soon!

10/10 Excellent

Melissa

Stayed 1 night in Apr 2023
Response from Valarie on Apr 11, 2023
Thank you for taking time to give us a rating. We appreciate our guest feedback and are happy you had a great stay! We hope to see you again soon.

10/10 Excellent

Robert

Stayed 1 night in Apr 2023
Response from Valarie on Apr 11, 2023
We are happy to see you enjoyed your time at our hotel. Thank you for a great rating. We hope to see you again soon!

8/10 Good

Wesley

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent front desk staff (Ashton is a gem). Clean rooms, comfortable beds. Convenient location to highway and restaurants.
Stayed 2 nights in Mar 2023
Response from Valarie on Apr 3, 2023
Thank you for the kind words. We are proud of our team and Ashton is one of our rockstars. I am happy that he took his care of you and that you enjoyed your stay! We hope to see you Ashton soon!

10/10 Excellent

Victoria

Traveled with family
Stayed 1 night in Mar 2023
Response from Valarie on Apr 3, 2023
Thank you for taking time to give us a rating. It looks like we achieved providing you a great guest experience! Thank you for choosing to stay with us and we hope to see you again soon!

10/10 Excellent

Pam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was very comfortable!
Stayed 2 nights in Mar 2023
Response from Valarie on Mar 22, 2023
Thank you for taking time to give us a review. I am happy to hear that your stay was great! We do have comfortable beds. Thank you for letting us know your opinion. We value our guests' feedback. We hope to see you again soon!

10/10 Excellent

Jonnie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Valarie on Mar 6, 2023
Jonnie thank you for taking time to give us a rating. Here at Hampton Inn Van Buren, we try to give our guests the best experience possible. It seems we have achieved that with your stay. We hope to see you again soon!

8/10 Good

Lendell

Traveled with family and small children, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities
Overall a decent place. Staff was great. Rooms need updating, they feel and smell old.
Stayed 1 night in Mar 2023
Response from Valarie on Mar 6, 2023
Lendell thank you for taking time to give us a rating. We have a great team and I am happy that they took care of you. We have a new plan in place to get our rooms back to a great experience. I hope you will visit again and see the changes we have improved. Thank you for the kind words about our team!

10/10 Excellent

Carla

Just what we needed
We were returning from a funeral. It had been a long day and we were ready for rest. Check-in was quick and easy. The room was clean, nicely appointed, and the bed was very comfortable. Breakfast was excellent with lots of choices. Highly recommend and would stay here again if needed. I did miss the warm cookies on check-in. Is that not a thing anymore?
Stayed 1 night in Feb 2023
Response from Valarie on Mar 6, 2023
Carla thank you for taking time to give us a rating. I am happy to see that you had a great guest experience while staying with us. Yes we do still offer warm cookies at check in. I am sorry you missed out on those. I do appreciate the kind words. We hope to see you again soon.

8/10 Good

lynda

Liked: Cleanliness, staff & service
The Hampton Inn in Van Buren Arkansas is very nice. If I come this way again, this is where I will stay.
Stayed 1 night in Feb 2023
Response from Valarie on Feb 9, 2023
Thank you for taking time to give us a review. We are pleased to see that you enjoy your time with us. We hope to see you again soon!

6/10 Okay

Kelly

Traveled with family
Liked: Staff & service, amenities
The staff was friendly and location was great. The room was loud and there was a strange smell when you walked into the lobby and in the elevator. The room appeared clean but when getting ready to leave and checking to see if we had everything there was a vodka bottle wedged between the headboard and mattress which led me to believe the sheets were not clean because they would have seen it there
Response from Valarie on Feb 9, 2023
Thank you for taking time to respond to our survey. Here at Hampton Inn of Van Buren, we strive to provide the best possible guest experience and we are disappointed we did not accomplish that with your stay. We appreciate you bringing this issue to our attention. We will visit this issue with the team and coach them so we can provide a better guest experience. We hope to have the opportunity to see you again and show our improved guest experience. Thank you for taking time to give us a review. Your voice is appreciated.

8/10 Good

Jerry

8/10 Good

Pam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine. We always choose this Hampton to stay in. Everyone is so friendly.
Stayed 1 night in Dec 2022
Response from Valarie on Feb 9, 2023
We are happy to see that our hotel is your preferred choice! We definitely have a great team, and we are so proud of them. Thank you for choosing to stay with us. We can't wait to see you again soon!

10/10 Excellent

Kim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our third time staying here in 4 years. Very clean rooms and breakfast area, friendly staff, and those breakfast potatoes will keep us coming back to this location.