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Reviews of Comfort Inn & Suites Van Buren - Fort Smith

2.5 out of 5
Comfort Inn & Suites Van Buren - Fort Smith
1633 N. 12th Court, Van Buren, AR

Reviews

8.6

Excellent

Rating 10 - Excellent. 338 out of 671 reviews" "
Rating 8 - Good. 222 out of 671 reviews" "
Rating 6 - Okay. 63 out of 671 reviews" "
Rating 4 - Poor. 28 out of 671 reviews" "
Rating 2 - Terrible. 20 out of 671 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Rick

Traveled with partner
Liked: Amenities
Desk clerks were outstanding. Extremely pleasant. Room was clean and comfortable. I recommend.
Stayed 1 night in Apr 2024

10/10 Excellent

jesse

Liked: Cleanliness, staff & service, property conditions & facilities
great
Stayed 1 night in Apr 2024
Response from Mike Patel on Apr 17, 2024
Dear Jesse,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Inn & Suites Van Buren - Fort Smith and the services we provide for our valued guests. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town.

6/10 Okay

Jessica

Disliked: Cleanliness
Towels and wash cloths has make up on them.
Stayed 1 night in Mar 2024
Response from Mike Patel on Apr 11, 2024
Dear Jessica, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Van Buren - Fort Smith. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

8/10 Good

Zack

Stayed 1 night in Mar 2024
Response from Mike Patel on Apr 11, 2024
Dear Zack,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Inn & Suites Van Buren - Fort Smith and the services we provide for our valued guests. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.

10/10 Excellent

mobileCare

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This appeared to be a new hotel. It was very clean, and up to date. The staff was friendly and helpful. The breakfast was good and therevwas plenty of variety. I would stay here again.
Stayed 2 nights in Jan 2024
Response from Mike Patel on Jan 29, 2024
Dear Customer,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Inn & Suites Van Buren - Fort Smith and the services we provide for our valued members. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Kind regards,Mike PatelGeneral ManagerComfort Inn & Suites Van Buren - Fort Smith

10/10 Excellent

Robin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and efficient. Room was comfortable, shower was awesome.
Stayed 1 night in Jan 2024
Response from Mike Patel on Jan 29, 2024
Dear Robin, Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Inn & Suites Van Buren - Fort Smith and the services we provide for our valued members. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Kind regards,Mike PatelGeneral ManagerComfort Inn & Suites Van Buren - Fort Smith

10/10 Excellent

Melanie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Mike Patel on Jan 8, 2024
Dear Melaine,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Van Buren - Fort Smith.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Mike PatelGeneral ManagerComfort Inn & Suites Van Buren - Fort Smith

10/10 Excellent

PATRICK

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Travelling back to Phoenix and did overnight stay here
Stayed 1 night in Dec 2023
Response from Mike Patel on Jan 5, 2024
Dear Patrick, We would like to thank you for taking the time to complete our online survey. Feedback is very important to us and your input helps us in our efforts to providing excellent service. For any other commentary, we welcome you to reach out to us.Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Mike PatelGeneral ManagerComfort Inn & Suites Van Buren - Fort Smith

10/10 Excellent

Melanie

Business traveler
Stayed 2 nights in Dec 2023
Response from Mike Patel on Jan 5, 2024
Dear Melaine, We would like to thank you for taking the time to complete our online survey. Feedback is very important to us and your input helps us in our efforts to providing excellent service. For any other commentary, we welcome you to reach out to us.Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Mike PatelGeneral ManagerComfort Inn & Suites Van Buren - Fort Smith

10/10 Excellent

Joseph

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LOTS OF WIDE SPACES......very important if one is traveling with a trailer, which, this trip, I am. Very polite professional staff.
Stayed 1 night in Dec 2023
Response from Mike Patel on Jan 3, 2024
Dear Joseph, Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Inn & Suites Van Buren - Fort Smith and the services we provide for our members. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Kind regards,Mike PatelGeneral ManagerComfort Inn & Suites Van Buren - Fort Smith

10/10 Excellent

Sara

Traveled with family
Great stay
Stayed 2 nights in Dec 2023
Response from Mike Patel on Dec 22, 2023
Dear Sara, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Van Buren - Fort Smith. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon. Sincerely, Mike PatelGeneral ManagerComfort Inn & Suites Van Buren - Fort Smith

10/10 Excellent

Brenda

Stayed 2 nights in Dec 2023
Response from Mike Patel on Jan 5, 2024
Dear Brenda, We would like to thank you for taking the time to complete our online survey. Feedback is very important to us and your input helps us in our efforts to providing excellent service. For any other commentary, we welcome you to reach out to us.Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Mike PatelGeneral ManagerComfort Inn & Suites Van Buren - Fort Smith

8/10 Good

Kim

Stayed 1 night in Nov 2023
Response from Mike Patel on Dec 22, 2023
Dear Kim, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Van Buren - Fort Smith. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon. Sincerely, Mike PatelGeneral ManagerComfort Inn & Suites Van Buren - Fort Smith

10/10 Excellent

Diedre, Colorado Springs

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Well cared for and very comfortable.
Stayed 1 night in Nov 2023
Response from Mike Patel on Nov 29, 2023
Dear Diedre,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Inn & Suites Van Buren - Fort Smith and the services we provide for our valued Choice Privileges Gold members. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,Mike PatelGeneral ManagerComfort Inn & Suites Van Buren - Fort Smith

10/10 Excellent

Melanie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Mike Patel on Dec 19, 2023
Dear Melaine, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Van Buren - Fort Smith. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon. Sincerely, Mike PatelGeneral ManagerComfort Inn & Suites Van Buren - Fort Smith

10/10 Excellent

Daryl

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome staff. Great service.
Stayed 8 nights in Nov 2023
Response from Mike Patel on Nov 21, 2023
Dear Daryl,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Inn & Suites Van Buren - Fort Smith and the services we provide for our valued. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,Mike PatelGeneral ManagerComfort Inn & Suites Van Buren - Fort Smith

10/10 Excellent

Cheryl

Comfortable
Stayed 1 night in Nov 2023
Response from Mike Patel on Nov 21, 2023
Dear Cheryl,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Van Buren - Fort Smith.We sincerely appreciate and value your feedback as a member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Mike PatelGeneral ManagerComfort Inn & Suites Van Buren - Fort Smith

2/10 Terrible

Jadea

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Save yourself the headache and choose other accommodations. For starters the elevator didn’t work, the rooms do not look like photos and need repairs. During check in we were given a key card that didn’t open the room door and after multiple trips to the front desk she finally let us in with the master key and told us we would have to come to the front desk each time to enter our room. The morning of check out the power went out and the staff didn’t even come knock the door of the guest absolutely no communication. Highly recommend you avoid this hotel. If you’re charging $125 per night for a room then your accommodation need to match it.
Stayed 1 night in Nov 2023
Response from Mike Patel on Nov 16, 2023
Hello Jadea,Why are you complaining about the elevator since you were assigned to the first floor? FYI, the room is way better than the photos and the hotel is in good condition. Looks like you don't know how to use the hotel keys. This morning again you came for the new key and I gave it to you, and it's working perfectly. The power outage affected the whole town for 10 minutes. So long story short, you have been checked out and asked by Expedia to give a full refund while you have spent a whole night/day at the hotel. Our front agent denied the request for the refund and then you have written a negative review at the Expedia portal. Plus you haven't paid any amounts to the hotel.

4/10 Poor

Andrew

Stayed 1 night in Nov 2023
Response from Mike Patel on Dec 10, 2023
Dear Andrew,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Van Buren - Fort Smith. On behalf of our entire team, I would like to apologize for failing to exceed your expectations . We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us.We hope for an opportunity to properly host you in the future. Sincerely, Mike PatelGeneral ManagerComfort Inn & Suites Van Buren - Fort Smith

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe, clean, great location.
Stayed 1 night in Nov 2023
Response from Mike Patel on Nov 16, 2023
Dear Laura, Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Inn & Suites Van Buren - Fort Smith and the services we provide for our valued members. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Kind regards,Mike PatelGeneral ManagerComfort Inn & Suites Van Buren - Fort Smith

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Mike Patel on Nov 16, 2023
Dear Scott, We would like to thank you for taking the time to complete our online survey . Feedback is very important to us and your input helps us in our efforts to providing excellent service. For any other commentary, we welcome you to reach out to us Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Mike PatelGeneral ManagerComfort Inn & Suites Van Buren - Fort Smith

2/10 Terrible

Estela

Stayed 1 night in Nov 2023
Response from Mike Patel on Dec 10, 2023
Dear Estela, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Van Buren - Fort Smith. On behalf of our entire team, I would like to apologize for failing to exceed your expectations . We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us.We hope for an opportunity to properly host you in the future. Sincerely, Mike PatelGeneral ManagerComfort Inn & Suites Van Buren - Fort Smith

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Mike Patel on Nov 16, 2023
Dear Daniel, We would like to thank you for taking the time to complete our online survey . Feedback is very important to us and your input helps us in our efforts to providing excellent service. For any other commentary, we welcome you to reach out to us Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Mike PatelGeneral ManagerComfort Inn & Suites Van Buren - Fort Smith

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
We had to book a room at 12am and the front desk worked it out so we could sleep. Thank you!
Stayed 1 night in Nov 2023
Response from Mike Patel on Nov 6, 2023
Dear Edward, Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Inn & Suites Van Buren - Fort Smith and the services we provide for our valued members. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Kind regards,Mike PatelGeneral ManagerComfort Inn & Suites Van Buren - Fort Smith

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Mike Patel on Oct 25, 2023
Dear, Richard,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Van Buren - Fort Smith. As a Choice Privileges Platinum member you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us. We hope to see you again soon. Sincerely, Mike PatelGeneral ManagerComfort Inn & Suites Van Buren - Fort Smith

6/10 Okay

Ana

Liked: Staff & service
Disliked: Room comfort
2 night stay
The moldy smell in the room was disappointing. Everything else was good. Receptionist were very friendly.
Stayed 2 nights in Oct 2023
Response from Mike Patel on Oct 22, 2023
Dear Ana, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Van Buren - Fort Smith. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued Choice Privileges Platinum member. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Mike PatelGeneral ManagerComfort Inn & Suites Van Buren - Fort Smith

10/10 Excellent

Larry

Stayed 1 night in Oct 2023
Response from Mike Patel on Nov 16, 2023
Dear Larry, We would like to thank you for taking the time to complete our online survey . Feedback is very important to us and your input helps us in our efforts to providing excellent service. For any other commentary, we welcome you to reach out to us Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Mike PatelGeneral ManagerComfort Inn & Suites Van Buren - Fort Smith

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Mike Patel on Oct 22, 2023
Dear Wayne, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Van Buren - Fort Smith. As a Choice Privileges Platinum member you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon. Sincerely, Mike PatelGeneral ManagerComfort Inn & Suites Van Buren - Fort Smith

10/10 Excellent

Barry

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Mike Patel on Oct 22, 2023
Dear Barry, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Van Buren - Fort Smith. As a Choice Privileges Platinum member you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon. Sincerely, Mike PatelGeneral ManagerComfort Inn & Suites Van Buren - Fort Smith

10/10 Excellent

Vincynt

Stayed 1 night in Oct 2023
Response from Mike Patel on Oct 31, 2023
Dear Vincynt, We would like to thank you for taking the time to complete our online survey. Your feedback is very important to us and your input helps us in our efforts to providing excellent service. For any other commentary, we welcome you to reach out to us. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Mike PatelGeneral ManagerComfort Inn & Suites Van Buren - Fort Smith

10/10 Excellent

Kenneth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff and comfortable room.
Stayed 1 night in Oct 2023
Response from Mike Patel on Oct 3, 2023
Dear Kenneth,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Inn & Suites Van Buren - Fort Smith and the services we provide for our valued members. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,Mike PatelGeneral ManagerComfort Inn & Suites Van Buren - Fort Smith

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities
Room was very clean and had a walk-in shower. Which was so much better than a tub. Breakfast was ok with both hot and cold.
Stayed 1 night in Sep 2023
Response from Mike Patel on Oct 3, 2023
Dear Ruth,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Inn & Suites Van Buren - Fort Smith and the services we provide for our valued members. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,Mike PatelGeneral ManagerComfort Inn & Suites Van Buren - Fort Smith

10/10 Excellent

Barry

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Mike Patel on Sep 29, 2023
Dear Barry, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Van Buren - Fort Smith. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us We hope to see you again soon. Sincerely, Mike PatelGeneral ManagerComfort Inn & Suites Van Buren - Fort Smith

4/10 Poor

Tari

Traveled with group, Business traveler, Traveled with pets, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Key didn’t work and has to go up and down twice with luggage. Inconvenient. Smell was overpowering. Inside my room: Dropped my earring and it fell under the bathroom vanity. Found a part of a Jean pant and a roach. In the bottom drawer of the Dressor was a pair of white dirty socks. I put a note on the door to not disturb and they went in anyway and cleaned. Made me uncomfortable. Also, couldn’t lower temperature below 65.
Stayed 4 nights in Sep 2023
Response from Mike Patel on Sep 29, 2023
Dear Tari, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Van Buren - Fort Smith. On behalf of our entire team, I would like to apologize for failing to exceed your expectations . Your satisfaction is important to us .We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us.We hope for an opportunity to properly host you in the future. Sincerely, Mike PatelGeneral ManagerComfort Inn & Suites Van Buren - Fort Smith

6/10 Okay

John

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
More than a few hairs in room, bathroom, and bed.
Stayed 1 night in Sep 2023
Response from Mike Patel on Sep 14, 2023
Dear John, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Van Buren - Fort Smith. On behalf of our entire team, I would like to apologize for failing to exceed your expectations We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Why don't you bring under the front desk attention? Elsewhere agents will switch the room. We hope for an opportunity to properly host you in the future. Sincerely, Mike PatelGeneral ManagerComfort Inn & Suites Van Buren - Fort Smith

10/10 Excellent

Kathryn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Mike Patel on Sep 14, 2023
Dear Kathryn, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Van Buren - Fort Smith. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, Mike PatelGeneral ManagerComfort Inn & Suites Van Buren - Fort Smith

10/10 Excellent

Connie

Traveled with family
Liked: Amenities
Loved the arrangement of room especially the bathroom
Stayed 1 night in Sep 2023
Response from Mike Patel on Sep 12, 2023
Dear Connie,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Inn & Suites Van Buren - Fort Smith. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,Mike PatelGeneral ManagerComfort Inn & Suites Van Buren - Fort Smith

10/10 Excellent

Martha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to reach from the interstate.
Stayed 1 night in Sep 2023
Response from Mike Patel on Sep 12, 2023
Dear Martha,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Van Buren - Fort Smith.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Mike PatelGeneral ManagerComfort Inn & Suites Van Buren - Fort Smith

10/10 Excellent

Nancy

Stayed 1 night in Aug 2023
Response from Mike Patel on Sep 12, 2023
Dear Nancy,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Van Buren - Fort Smith.As a guest you are truly valued.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,Mike PatelGeneral Manager

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room great, breakfast could be better.
There is a weird strong perfumy smell when you enter the lobby and kind of a humid smell in the hallways, but room was great, everything nice and clean, bed is so comfortable, pillows are heavenly. Breakfast is so-so; we got there 30 min. before it ended and there was very little egg left which was very dry and the minute breakfast time ended, the juice machines were turned off, like saying, leave, you're done.
Stayed 1 night in Aug 2023
Response from Mike Patel on Sep 12, 2023
Dear Leslie,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Van Buren - Fort Smith.We sincerely appreciate. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Mike PatelGeneral ManagerComfort Inn & Suites Van Buren - Fort Smith

10/10 Excellent

Shannon

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay... clean etc
Stayed 1 night in Aug 2023
Response from Mike Patel on Sep 12, 2023
Dear Shannon,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Inn & Suites Van Buren - Fort Smith. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,Mike PatelGeneral ManagerComfort Inn & Suites Van Buren - Fort Smith

10/10 Excellent

Barry

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff. Had some trouble accessing the internet. Breakfast was good not great.
Stayed 1 night in Aug 2023
Response from Mike Patel on Aug 24, 2023
Dear Barry,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Van Buren - Fort Smith.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,Mike PatelGeneral ManagerComfort Inn & Suites Van Buren - Fort Smith

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, appeared newly refurbished…nice furnishings. Water pressure was ŚO good…However, the fan was not working, so moisture was all over walls/door of bathroom.
Stayed 1 night in Aug 2023
Response from Mike Patel on Aug 7, 2023
Dear Laura,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Inn & Suites Van Buren - Fort Smith.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,Mike PatelGeneral ManagerComfort Inn and Suites Van Buren

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We have stayed at this hotel multiple times and highly recommend it. The check-in clerk was so friendly and helpful, and the room was clean and comfortable. We will definitely stay here again.
Stayed 1 night in Aug 2023
Response from Mike Patel on Aug 5, 2023
Dear Rebecca,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Van Buren - Fort Smith.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Mike PatelGeneral ManagerComfort Inn & Suites Van Buren - Fort Smith

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Extremely comfortable, quiet, and clean room. Enjoyable stay. Welcoming staff. Very convenient location for traveling.
Stayed 1 night in Jul 2023
Response from Mike Patel on Jul 31, 2023
Dear Customer,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Van Buren - Fort Smith.We sincerely appreciate and value your feedback as a Choice Privileges member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Mike PatelGeneral ManagerComfort Inn & Suites Van Buren - Fort Smith

4/10 Poor

Hillary

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Not great.
The lobby had an overwhelming air freshener smell that was gross, especially with breakfast. The hallways and room were also moldy smelling. You can tell they did a recent cheap Reno but the place still seems a bit grungy.
Stayed 1 night in Jul 2023
Response from Mike Patel on Jul 31, 2023
Dear Hillary,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Van Buren - Fort Smith.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding on your recent visit. I have shared your feedback with management to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement.Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.Kind regards,Mike PatelGeneral ManagerComfort Inn & Suites Van Buren - Fort Smith

10/10 Excellent

Barrington

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff Good breakfast
Stayed 1 night in Jul 2023
Response from Mike Patel on Jul 31, 2023
Dear Barrington,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Van Buren - Fort Smith.We sincerely appreciate and value your feedback as a Choice Privileges member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Mike PatelGeneral ManagerComfort Inn & Suites Van Buren - Fort Smith

8/10 Good

Karen, Glendale

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was in good condition and clean.
Stayed 1 night in Jul 2023
Response from Mike Patel on Jul 31, 2023
Dear Karen,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Inn & Suites Van Buren - Fort Smith and the services we provide for our valued Choice Privileges Diamond members. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,Mike PatelGeneral Manager

10/10 Excellent

Glenna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, great service, freshly renovated hotel, parking lot well lit at night, hot breakfast with: scrambled eggs, sausage, waffles, hardboiled eggs, cereal, yogurt, and more. Was "wife approved" and nicer than hotels at twice it's price. Every wall had fresh paint, the furniture was new, and the art was tasteful. I spoke with the manager, Mark, who let me know that the hotel was completely renovated in 2018, and then recieved more attention in 2020. Would recommend with zero hesitation.
Response from Mike Patel on Jul 31, 2023
Dear Glenna,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Van Buren - Fort Smith.We sincerely appreciate and value your feedback as a Choice Privileges Platinum member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,Mike PatelGeneral Manager

10/10 Excellent

James

Stayed 1 night in Jul 2023
Response from Mike Patel on Aug 24, 2023
Dear James,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Van Buren - Fort Smith.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,Mike PatelGeneral ManagerComfort Inn & Suites Van Buren - Fort Smith