Ratings based on 714 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
89% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Wanted room upgrade and they would not provide

Posted Jan 5, 2015
Pros: Nice view
Cons: The pool close to the ocean had a broken whirlpool that you could not use. Treat customers better and explain how to get the room they desired.
Location: Anglers restaurant is good.
I wanted a room upgrade to a certain location and employee told me that those rooms were reserved for gold card members only. This was ridiculous because they were not busy at all (it was cold there.) Very disappointed with the service at this hotel. They made me feel like I was not good enough and did not even explain how to get a gold card to stay there in the future.
Comment from Hotel Management
Jan 9, 2015 by jskinner, Hotel Management
Thank you for your review. I apologize the front desk agent did not inform you of Starwood’s frequent stay program. That is the program that allows you accumulate enough nights to become Gold or Platinum and get those automatic upgrades. As we are slower this time of year we put many of our rooms out of order as we renovate and update them. As a result we don’t have many rooms left to do upgrades and we are required by the brand to save those for our Gold or Platinum members. If the beachfront room is truly the room you prefer I always suggest you book that room in the beginning to make sure you get it. Regards, Jeremy Skinner – General Manager
2 out of 5
by A verified travelerfrom foley al

Won't stay here again

Posted Nov 19, 2014
Bed/pillow was too soft. Someone left the alarm set for 12am in our room and it woke us up. Very noisy. Requested an ocean side view and instead got a view of the parking lot.
Comment from Hotel Management
Nov 27, 2014 by jskinner, Hotel Management
I apologize the bed and pillows were too soft. We have the standard “Four Comfort Bedding” that is a Starwood requirement and generally do get a lot of compliments on it. I shared your comment regarding the alarm clock with the Executive Housekeeper so he can work with his team to ensure they are turning any alarms off as they clean the rooms. Unfortunately the upgrade requests are not always available. If other guests actually booked and paid for the upgraded rooms we can’t give someone else their room and downgrade them. If the upgraded room type is that important to your stay then I always suggest that you book it to make sure you get it. Regards, Jeremy Skinner – General Manager
5 out of 5
Recommended
for Couples
by Michaelfrom Cookeville, Tn

Honeymoom Getaway

Posted Oct 29, 2014 on Hotels.com
My wife and I stayed here for 5 nights during our homeymoon. The staff offered amazing service and the facilites were very clean and updated. I will definately stay here on my next trip to Destin!
5 out of 5
Recommended
for Everyone
by A verified traveler

Awesome

Posted Oct 27, 2014
it was an excellent experience staying at the four points by Sheraton HotelI would definitely come back soon
Comment from Hotel Management
Oct 30, 2014 by jskinner, Hotel Management
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jeremy Skinner General Manager
4 out of 5
Recommended
for Couples
by Marcfrom Los Angeles

Best value on Fort Walton Beach

Posted Oct 25, 2014 on Hotels.com
The rooms are very nice. Great bed, room, tv and bathroom. Two small pools. The exterior is a little dated but well kept. Probably the best location on the beach. Right next to the pier and some restaurants but it still feels very open.
4 out of 5
Recommended
by Blake

This traveler left a rating score only Posted Oct 23, 2014 on Hotels.com
4 out of 5
Recommended
for Everyone
by A verified travelerfrom R

Close to the beach

Posted Oct 19, 2014
Perfect quiet and close to the beach. Great location for my girlfriend and I to enjoy what Destin and Ft Walton had to offer
Comment from Hotel Management
Oct 30, 2014 by jskinner, Hotel Management
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jeremy Skinner General Manager
5 out of 5
Recommended
for Getaway With Friends
by Brendafrom N.C.

Great Stay

Posted Oct 16, 2014 on Hotels.com
We had friends from Denmark with us and we all enjoyed the hotel and food. Great breakfast buffet. The beach was absolutely beautiful and the water was nice. Great staff and grounds were well kept and lovely. We will definitely visit there again.
Comment from Hotel Management
Jan 3, 2015 by jskinner, Hotel Management
I am glad you and your friends enjoyed the property so much. We look forward to your return. Regards, Jeremy Skinner – General Manager
4 out of 5
Recommended
for Families
by Joëlfrom Nashville

good stay

Posted Oct 15, 2014 on Hotels.com
Hotel feels a little old, but everything was clean, and it's right on the beach, so it was great!
Comment from Hotel Management
Jan 3, 2015 by jskinner, Hotel Management
I am happy to hear you enjoyed your stay with us. Regards, Jeremy Skinner – General Manager
3 out of 5
by A verified travelerfrom pascagoula,ms

Facilities

Posted Oct 13, 2014
No elevator, no ice on 2nd floor, microwave acts up, wierd place for toliet, not enough outlets and no place in bathroom to sit anything.
Comment from Hotel Management
Oct 21, 2014 by jskinner, Hotel Management
I apologize for the problems you had during your stay. I have shared your comments with our Chief Engineer so he can make sure the proper repairs are completed. Regards, Jeremy Skinner – General Manager