2 Bedroom, Partial View | View from room
Check availability

Reviews of Surfside Beach Resort by Counts - Oakes Resort Properties

3.5 out of 5
Surfside Beach Resort by Counts - Oakes Resort Properties
1096 Scenic Gulf Dr, Miramar Beach, Miramar Beach, FL

Reviews

6.2
Rating 10 - Excellent. 25 out of 124 reviews" "
Rating 8 - Good. 25 out of 124 reviews" "
Rating 6 - Okay. 27 out of 124 reviews" "
Rating 4 - Poor. 29 out of 124 reviews" "
Rating 2 - Terrible. 18 out of 124 reviews" "

6.6/10

Cleanliness

6.2/10

Staff & service

5.6/10

Amenities

6.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveler

Stayed 2 nights in Oct 2019

4/10 Poor

David W.

Disliked: Cleanliness
Not satisfying *
The room was not clean dirt under bed ..lights not working .. not what we was expecting for price we paid.. faucet leaking.. we have pictures of dirt under bed .. had maintenance fix light bulbs..sorry only telling the truth... God bless yall if you think this was normal....*
Stayed 4 nights in Jul 2019

8/10 Good

James

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Aug 2019

6/10 Okay

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Very dated and very poorly kept common areas. Window shades were broken or missing. Light bulbs were burned out or did not work. Washer and dryer needs maintenance. Good location and loved that we had reserved chairs and umbrella.
Stayed 4 nights in Aug 2019

8/10 Good

Sheletha S.

3 Day Getaway!
Super easy reservation and check in process. Very efficient! We came to to beach to be out and about, the room was perfect for what we needed!! The only thing I would have preferred different would have been a bit larger refrigerator. Would definitely recommend!!
Stayed 3 nights in Jul 2019

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2019

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not impressed
My mother and I rented a condo at surfside for a quick birthday trip. The room was tidy, however, there was a thick layer of dust on EVERYTHING made you feel like things were not very clean. The Condominium was okay, very run down. the pool area was not very impressive and VERY rundown. The best part of staying here was just not having to drag chairs back and forth from the beach everyday. We will not becoming back.
Stayed 4 nights in Jul 2019

2/10 Terrible

Shelly

Disliked: Staff & service
Contract vs being decent. They are not the latter
Booked and 2 hours later noticed the cleaning fee. I called the management company and they would not let me cancel with a refund.. turned out I had a change in plans and didn’t stay at all.. I asked if I can at least have the cleaning fee refunded and they refused. I can’t speak for the room but, the service was poor.
Stayed 1 night in Jul 2019

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surfside Resort was not what I paid for
Having to pay an additional $435 just to get my room assignment was not what I paid for. Also having no services; cleaning and maintenance, etc. in a room that Motel 6 would consider a fixer upper also was not what I paid for either. Either advertise the true price correctly or work with property owners to manage the expectations.
Stayed 7 nights in Jul 2019

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Great place to stay. Convenient location. Walk across the street to the beach.
Stayed 7 nights in Jul 2019

6/10 Okay

Verified traveler

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Took them a day to give us the reast bands for the pool. It was hot in the room. Their air condition didn't work well. The room was not well cleaned, towels had hair from other people, not well mopped. The room was outdated. One lamp didn't work, 2 broken chairs in the balcony. I really felt disappointed of this room i feel like i payed too much for what we went through.
Stayed 3 nights in Jun 2019

8/10 Good

Verified traveler

Stayed 3 nights in Jun 2019
Response from CORP Staff on Jun 17, 2019
Thank you for the review

4/10 Poor

Verified traveler

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was dirty, TV didn't work , master bed was broken and the owner wouldn't discount the first night stay.
Stayed 3 nights in May 2019

8/10 Good

Verified traveler

Stayed 3 nights in Apr 2019
Response from Corp Staff on Jun 17, 2019
Thank you for the review

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019
Response from CORP Staff on Jun 17, 2019
Thank you for the review

8/10 Good

Verified traveler

Traveled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The resort it’s self was great, but our room was dirty. A lot of dust, dirty pillows, trash under the bed, stuff splattered on the walls, the showers were kind of gross. The washing machine didn’t work and when we ran the dishwasher it smelled really bad. What is the cleaning fee for?
Stayed 3 nights in Apr 2019

2/10 Terrible

zahra

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
Reservation # 319308 Itin: 155636277217 To whom it may concern: I am to inform you of my complete dissatisfaction with this property and lack of proper disclosure at the time of booking which in fact has cause us a great hardship during our vacation. Problems are as follows: 1- the room is located directly cross the gym and adjacent to the entrance to the tennis / basket ball court and rec area. The number of guest using that area is overwhelming and it was a constant traffic day and night specially kids bouncing balls in the hallway on the way in or outside of the court up to midnight. 2- room located directly cross from the parking garage and constant slamming of the doors and remote locking or unlocking the cars was a constant beeping into our ears day and night. 3- the construction of this building is very poorly done as there absolutely no insulation for sounds barrier we could hear every conversation clearly going through the hallways and also our next room neighbor which was very disturbing hearing every detail so clearly and our concern of them hearing our conversation so clearly. No privacy at all. 4- we have included some photo showing of how this impacted us. The sounds and constant traffic with activities all over with, Bouncing balls/ cars/ kids running it is unbelievably painful
Stayed 5 nights in Mar 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty water falling from ceiling
Upon arrival the condo smells, cigarette butts are all over the patio and one night into our stay we return to our room at midnight to the ceiling pouring water. Water was leaking throughout the whole kitchen and living room. Food was ruined, electronics were wet and there is no available front desk staff after a certain time. Security was called and even the security guard didn’t know what to to. We had to clean the mess up ourselves and wait for maintenance to figure out what the issue was. Count-Oakes Property management was not available to help, which is who we booked the room through. Hotels.com could have spat in our faces and it would have been better than the way we were treated. We were basically told to deal with it. To deal with dirty water leaking throughout our condo’s kitchen and living room. The next morning maintenance cleaned up our room after telling us they PEAKED INTO OUR ROOM all night long while we barely slept in those conditions. Talk about creepy. Very unhappy with how this weekend turned out and the response I’ve received from Hotels.com and Count-Oakes Property Management. Would like a full refund for our stay as it was quite traumatic.
Stayed 3 nights in Mar 2019

10/10 Excellent

Sheralynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019

4/10 Poor

Verified traveler

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was spacious, clean, well decorated, with a great view of the beach. I did not like the check-in process. There is not a lobby. A property manager has to be contacted and a meeting arranged. Cribs are available but you have to contact a 3rd party.
Stayed 6 nights in Feb 2019

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities
Very good Location, had to meet mgmt to get packet to checkin, quite confusing, ther was no layout of Hi-Rise apts so difficult to find things, hot tub not working and room layout not very good
Stayed 1 night in Feb 2019
Response from Diana Brambley, Sr. Property Manager on Feb 20, 2019
Thank you for your feedback. We are glad you enjoyed your stay.

10/10 Excellent

Delecia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2019
Response from Diana Brambley, Sr. Property Manager on Feb 20, 2019
Thank you for your feedback. We are glad you enjoyed your stay.

2/10 Terrible

Jessica, Birmingham

Disliked: Staff & service, property conditions & facilities, room comfort
The room looked like a college dorm room, smaller than a regular hotel room. There was no kitchenette or living area so I hardly call this a condo. Our tv went, they couldn’t fix it, brought another tv up and couldn’t get it to work then only discounted us $30 for the inconvenience. We will never stay there again nor will we recommend it to anyone.
Stayed 2 nights in Oct 2018
Response from Diana Brambley, Sr. Property Manager on Oct 13, 2018
Thank you for taking the time to share your feedback. We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Kellye

Liked: Cleanliness, property conditions & facilities, room comfort
Extreme hidden fees, don’t do it!!
When we get to the place they charged both rooms an additional $430 +\- for “resort” fees they say you don’t see in the fine print on hotels.com. We were out of time and nowhere to go so we stayed the one night. We were also told we would get up to $250 per room back and 3 week’s later we haven’t seen the money. When I call them they give me excuses. A complete ripoff!
Stayed 1 night in Sep 2018
Response from Diana Brambley, Sr. Property Manager on Sep 29, 2018
Thank you for taking the time to share your feedback. We apologize you were not made aware of the incidentals that are due at the time of arrival, we do our best to make sure you are aware prior to arriving at property and do have the information listed on the website. Please let me know your last name and I will be happy to look into your deposit refund. Thank you.

10/10 Excellent

Verified traveler

Stayed 3 nights in Sep 2018
Response from Diana Brambley, Sr. Property Manager on Sep 27, 2018
Thank you for your feedback. We are so glad you enjoyed your stay!

2/10 Terrible

Amanda, Nashville, TN

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This is an older facility and not well kept. The elevators and hallways were HOT, everything felt a bit old & dirty. The condo itself was nicely furnished but the floors were dirty, there was mold in the shower & a drawer was broken in the kitchen. The staff was nice but charged an exhorbitant fee for an early check in when there wasn’t anyone there the night before. I will not stay here again.
Stayed 2 nights in Sep 2018
Response from Diana Brambley, Sr. Property Manager on Sep 27, 2018
Thank you for taking the time to share your feedback. We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

Candy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was not right on the beach as the pictures showed. Condo was very clean and comfortable. Not very well equipped in the kitchen
Stayed 3 nights in Sep 2018
Response from Diana Brambley, Sr. Property Manager on Sep 23, 2018
Thank you for taking the time to share your feedback. All our pictures online show that Surfside is across the street from our private beach. We are glad you enjoyed your stay otherwise. Thank you again.

6/10 Okay

Josh

Standard hotel room, 5/10.
The room was clean and to a decent standard. The staff is friendly and helpful. The shower had terrible water pressure on the 15th floor and the bed was as hard as the floor. Be prepared to pay the extra taxes and resort fees upon arrival (outside of what is paid to hotels.com).
Stayed 3 nights in Aug 2018
Response from Diana Brambley, Sr. Property Manager on Sep 6, 2018
Thank you for taking the time to share your feedback. We apologize you were not made aware of the incidentals that are due at the time of arrival, we do our best to make sure you are aware prior to arriving at property and do have the information listed on the website.

6/10 Okay

Antwone

Great location and views to beach, very spacious unit very outdated needs upgrades but outside of that for the price not bad at all
Stayed 2 nights in Aug 2018
Response from Diana Brambley, Sr. Property Manager on Aug 30, 2018
Thank you for your feedback.Some rooms have been fully remodeled and some not at all. Each room is privately owned, and it is up to the individual home owner what they do with their condo. We are glad you enjoyed your stay though, and hope you will return. Thank you again!

6/10 Okay

Ana, Dallas,Tx

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Close to the beach but very outdated
So we walk to find out we didn’t have a stove. Maybe I didn’t read the reservation so it was okay. Then later we discovered the trash can was broken , the sink was clogged up and there was a big punch on the wall. I took pictures just in case I was not to blame. But I have yet not received my deposit. But overall it was a nice beach.
Stayed 2 nights in Aug 2018
Response from Diana Brambley, Sr. Property Manager on Aug 18, 2018
Thank you for taking the time to share your feedback. We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, room comfort
The room was extremely dirty. We had to buy supplies at 10 pm just to clean out bathroom. The sheets were dirty and the room was run down and unkept. When we contacted the front desk we were told to leave a message. We did that for a week and no one returned our calls. I would never stay here again.
Stayed 7 nights in Jul 2018
Response from Diana Brambley, Sr. Property Manager on Aug 15, 2018
Thank you for taking the time to share your feedback. We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018
Response from Diana Brambley, Sr. Property Manager on Aug 15, 2018
Thank you for your feedback!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tons of space!
Tons of space, nicely decorated, family friendly! We will be back!
Stayed 3 nights in Aug 2018
Response from Diana Brambley, Sr. Property Manager on Aug 12, 2018
Thank you for your feedback!

6/10 Okay

juan

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018
Response from Diana Brambley, Sr. Property Manager on Aug 10, 2018
Thank you!

4/10 Poor

Karla, League City, TX

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
We have stayed at Surfside on and off for the past 25 years and have always been happy with the accommodations. This year was the exception. The owner of unit #405 has not reinvested in the property and the unit needs to be renovated.
Stayed 7 nights in Jul 2018
Response from Diana Brambley, Sr. Property Manager on Aug 11, 2018
We do not manage unit 405. How are you able to post about Resort Quest on Counts Oakes Resort Properties.

10/10 Excellent

Buddy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2018
Response from Diana Brambley, Sr. Property Manager on Aug 10, 2018
Thank you!

6/10 Okay

Verified traveler

Disliked: Staff & service, property conditions & facilities
Close to beach but property is run down,very dated
No one at front desk for most of the day. No toilet paper....sorry must bring your own. Where is ice machine?...it’s in the maintenance/service area and requires quarters. Rooms are awkward layout as if a condo was divided into 3 units. Location is convenient to beach with direct access but otherwise a pretty run down facility. Bed had clean linens which was all we used the room for anyway.
Stayed 3 nights in Jul 2018
Response from Diana Brambley, Sr. Property Manager on Aug 9, 2018
Thank you for taking the time to share your feedback. We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.

4/10 Poor

Barbara

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Read the fine print before booking
Location to the beach is awesome as well as the pool and the access. The unit we stayed at needs updates to light switches. Did not like the $100 cleaning fee. We stayed for 1 night and ended up costing too much the fees we paid Hotels.com plus the extra fees upon arrival, including a $250 deposit was too much for 1 night stay.
Stayed 1 night in Aug 2018
Response from Diana Brambley, Sr. Property Manager on Aug 12, 2018
Thank you for taking the time to share your feedback. We apologize you were not made aware of the incidentals that are due at the time of arrival, we do our best to make sure you are aware prior to arriving at property and do have the information listed on the website.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2018
Response from Diana Brambley, Sr. Property Manager on Aug 5, 2018
Thank you for your feedback. We are so glad you enjoyed your stay.

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious, close to the beach, two full bath, clean, kitchen
Stayed 2 nights in Jul 2018
Response from Diana Brambley, Sr. Property Manager on Jul 28, 2018
Thank you for your feedback. We are so glad you enjoyed your stay!

2/10 Terrible

Erika

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden fees! Don’t stay!
Hidden fees! Didn’t want to refund me I had to Pay $582 for one night! Never staying here again worst experience of my life!!
Stayed 1 night in Jul 2018
Response from Diana Brambley, Sr. Property Manager on Jul 28, 2018
Thank you for taking the time to share your feedback. We apologize you were not made aware of the incidentals that are due at the time of arrival, we do our best to make sure you are aware prior to arriving at property and do have the information listed on the website.

8/10 Good

Solene, Key west FL

Liked: Cleanliness
I was surprised with the sheets style but over all it was pretty clean , I noticed that this is an old building but it was clean. Also, being right across the street from the beach was pretty convenient. I would stay there again but will just come more prepared with coffee and stuff to make my morning more enjoyable like in a regular hotel instead of having to run out for it.
Stayed 2 nights in Jul 2018
Response from Diana Brambley, Sr. Property Manager on Jul 26, 2018
Thank you for taking the time to share your feedback. We are so glad you enjoyed your stay!

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2018
Response from Diana Brambley, Sr. Property Manager on Jul 14, 2018
Thank you for taking the time to share your feedback.

6/10 Okay

Brian, ga

Liked: Cleanliness, property conditions & facilities
Great location
Overall, we enjoyed our stay. The beach was great. The shower was fantastic. We made our reservation for a King size bed but got two double beds that were not comfortable. When I asked the lady the next day at the front desk, she did not seem to care and placed the blame on the owners. She was more annoyed that we were interrupting her soccer match.
Stayed 4 nights in Jun 2018
Response from Diana Brambley, Sr. Property Manager on Jul 6, 2018
Thank you for taking the time to share your feedback. I'm sorry about the staff member, and will discuss this. Regarding the beds, all our rooms are privately owned. Requests for bedding type is just that, a request. Management will strive to comply with all reservation requests for specific units. However, due to possible variables such as owner changes, removal of units from the rental program, or mechanical problems, WE CANNOT ABSOLUTELY GUARANTEE a specific floor, unit, property, or bedding, especially during peak season.

4/10 Poor

jennifer

Liked: Staff & service
Seemed a little dated. Was told to put any used dishes in the dishwasher but there wasn't one. For the price was expecting more.
Stayed 1 night in Jun 2018
Response from Diana Brambley, Sr. Property Manager on Jul 3, 2018
Thank you for taking the time to share your feedback. We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

Kevin, Tampa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean with easy access to the beach.
Stayed 1 night in Jun 2018
Response from Diana Brambley, Sr. Property Manager on Jul 3, 2018
Thank you for your feedback. We are glad you enjoyed your stay.

2/10 Terrible

Tiffany, WV

Disliked: Staff & service, property conditions & facilities, room comfort
Rude, inconsiderate
Check in staff was rude, furniture was broken and damaged in room and never fixed when told it would be. New ac unit broke. Room was hot whole week.
Stayed 4 nights in Jun 2018
Response from Diana Brambley, Sr. Property Manager on Jun 30, 2018
Thank you for taking the time to share your feedback. We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

Shon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from Diana Brambley, Sr. Property Manager on Jun 25, 2018
Thank you for sharing your feedback. We are so glad you enjoyed your stay!

2/10 Terrible

SraTexas, Texas

Disliked: Cleanliness, staff & service, property conditions & facilities
Worse place ever
The condo was not clean. And ugly and old the pay is to high the room doesnt match with the money. They charge you for everything. They dont give you toilet paper . You have to pay 2.00 for roll. Plus...... they charge you for cleaning ,trash etc and they want you to clean your. Room plus pay them 1-you have to clean before you leave because if you dont clean they dont give you the 250 deposit. 2-Trash . You have to take your trash out 3- you have to clean dishes and start the dishwasher or they dont give you your 250. I go every year to Destin this is my first time in this place and i think is the last time because they charge you for everything and they dont do what they promesss.
Stayed 3 nights in Jun 2018
Response from Diana Brambley, Sr. Property Manager on Jun 29, 2018
Thank you for taking the time to share your feedback. We apologize you were not made aware of the incidentals that are due at the time of arrival, we do our best to make sure you are aware prior to arriving at property and do have the information listed on the website. We are condos, not a hotel. The owner provides the initial set up of items, and the guest is responsible for anything after that. Thank you again for your feedback.

2/10 Terrible

Lindsay, Mountain Pine

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
The staff was rude. The communication was terrible. We had drove 12 hours through the night and they would not check us in not even one min early. They did not tell use what room. The number on the card said 30711. He told me floor 11. We were actually on floor 7. When we got to the room finally the keys did not work. Then we found out that what we paid on Expedia did not cover everything. We had to also pay a cleaning fee, more taxes and a deposit. We paid almost eight hundred dollars for one night. Oh and the air conditioner did not work at all!!! We told the front and they just said oh I’m sorry!!! I will never stay there again!!!
Stayed 1 night in Jun 2018
Response from Diana Brambley, Sr. Property Manager on Jun 21, 2018
Thank you for taking the time to share your feedback. We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know. We apologize you were not made aware of the incidentals that are due at the time of arrival, we do our best to make sure you are aware prior to arriving at property and do have the information listed on the website.