Ratings based on 280 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Other
by A verified travelerfrom Connecticut

Spacious Room

Posted Nov 10, 2014
Pros: Room was Huge & the price was affordable.
Location: We were in town for a soccer tournament.
We stayed there for a soccer tournament. The room was one of the biggest rooms we have ever stayed in. I was pleasantly surprised as I did not have big expectations because the price was fairly inexpensive. The room, location, staff & comfort was worth twice the cost. I will definitely stay there again & am comfortable recommending the Hotel to everyone.
Comment from Hotel Management
Nov 18, 2014 by Bret, Hotel Management
Thank you for staying with us at the Hilton Garden Inn Fort Washington. We love having the sport teams at the hotel and love to hear you found the rooms suit your needs. We added sleeper sofas to all of the king rooms as well, so hopefully next year we will see even more of you. Thank you for taking the time to review our hotel. Make it a great day, Bret Jones General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Tampa, FL

Great experience

Posted Oct 12, 2014
Pros: EVERYTHING!
Cons: Nothing!
We had a quick weekend stay for a wedding in Fort Washington. The staff were SO welcoming and kind. We had a very specious room. The pool/spa facilities were well kept. Overall excellent experience!
Comment from Hotel Management
Nov 18, 2014 by Bret, Hotel Management
Thank you for the wonderful review and for staying with us. Make it a great day, Bret Jones General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Bayport, NY

Nice Hotel

Posted Aug 26, 2014
Pros: The staff was very friendly, and the beds were comfy.
Cons: The bathroom sink had some sort of staining.
Location: It was right off of a highway, but I didn't hear any cars. There were some restaurants within reasonable driving distances.
We stayed here over a weekend where we spent 2 days at Sesame Place. The hotel was in good shape, the staff was very friendly and helpful, and room was nice and affordable, and the bed was very comfy. We had a great stay, and we would definitely stay there again.
Comment from Hotel Management
Nov 18, 2014 by Bret, Hotel Management
Thank you for staying at the Hilton Garden Inn Fort Washington during your trip to Sesame Place. I am glad you found our hotel met you needs and hope you will think of us again on your next trip to Sesame Place. Make it a great day, Bret Jones General Manager
5 out of 5
Recommended
for Personal Event
by pellefrom nj

a great example of superior service

Posted Aug 16, 2014 on Hotels.com
we got a great deal for a wonderful hotel. would stay here again anytime.
Comment from Hotel Management
Nov 18, 2014 by Bret, Hotel Management
Thank you for taking the time to review our hotel and for your business. We truly appreciate it. Make it a great day, Bret Jones General Manager
5 out of 5
Recommended
by Tom Cfrom Allentown Pa

Excellent Stay

Posted Aug 14, 2014 on Hotels.com
Beautiful Hotel only negative very strong chlorine smell in pool overwhelming! Other than that perfect
Comment from Hotel Management
Nov 17, 2014 by Bret, Hotel Management
Thank you for taking the time to review our hotel and for staying with us. I apologize that you found the chlorine smell to be overpowering. We have replaced the filters and had maintenance check the air handler to ensure it is working properly, so that your next stay with us the pool will meet your needs.
5 out of 5
Recommended
for Personal Event
by Alesiafrom New Oxford, PA

Enjoyed our downtime between grandsons baseball

Posted Jul 28, 2014 on Hotels.com
Great hotel, friendly staff and right off the turnpike. The only thing that could have been improved upon would be a free lite breakfast. The buffet was great however, I can't eat a huge breakfast but enjoyed the oatmeal bar. I just didn't feel I could get my $10.00 worth by eating oatmeal. Or if they gave a reduced price if someone just wanted to enjoy a small portion of the bar. I loved the cookies and the flavored ice water in the afternoons!
Comment from Hotel Management
Nov 18, 2014 by Bret, Hotel Management
Thank you for staying with us and for the great comments. We have added a few ala carte items at breakfast. It was a great idea and we should have thought of it sooner. Thank you for helping us be a better hotel. Make it a great day, Bret Jones General Manager
5 out of 5
Recommended
for Overnight Stay Before Destination
by A verified traveler

Posted Jul 26, 2014 on Hotels.com
Comment from Hotel Management
Nov 18, 2014 by Bret, Hotel Management
Thank you for taking the time to review our hotel and for your business. We truly appreciate it. Make it a great day, Bret Jones General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom illinois

Best staff ever

Posted Jul 25, 2014
Pros: Welcoming environment
Cons: Cleanliness of pool area, pool and public areas
Traveling from Chicago after losing my Mother arrived at 9pm tired , sad ,then uplifted by a super front desk and for three days the friendliest staff from the manager who was always with the customers to the housekeeper .
Comment from Hotel Management
Nov 18, 2014 by Bret, Hotel Management
Thank you for taking the time to share your experience with us during such a difficult time. I am so happy that we were able to provide you with some comfort during your time of need. Make it a great day, Bret Jones General Manager
4 out of 5
Recommended
for Couples
by Jay B.from Philadelphia

Pay extra for breakfast?

Posted Jul 21, 2014 on Hotels.com
The location of the room is very convenient to the Fort Washington exit off 309. I was motivated to book the room based on an online discount. Overall, I was pleased with the cleanliness and the functionality of the room. But, there were some negatives: 1) It constantly takes a while to be noticed standing at the front counter. Whether you are checking in, checking out, have a question, or buying water from their shop, expect to have to be real patient! 2) An ADDITIONAL $9.95 for breakfast? This was VERY disappointing. 3) While there is a Keurig machine inside the suite, why is there no regular coffee? Two k-cup teas and a k-cup decaf? Sometimes it's the little things.
Comment from Hotel Management
Nov 18, 2014 by Bret, Hotel Management
Thank you for sharing your experience and for staying with us. I am disappointed to hear that we were not very attentive at the desk. It will be addressed immediately. While we do charge for breakfast, we take pride in our made to order selections and find that most of our guests find the breakfast to be a value. I understand how frustrating it can be to not have regular coffee when you need it. We used your comments on the coffee error to create a new training picture so that our housekeepers can see the proper set up and what each type of coffee looks like to ensure our future guests have the proper number and type of coffee. Thank you for helping us be better. Make it a great day, Bret Jones General Manager
5 out of 5
Recommended
for Families
by Cbhfrom Jersey city

Awesome

Posted Jul 7, 2014 on Hotels.com
My daughter and I love it. The service people are so polite and very helpful. The room was clean, the bed ohh the bed I love the bed so comfortable this hotel has become my daughters favorite hotel. Even though it is ways from sesame place it is worth it..,
Comment from Hotel Management
Nov 18, 2014 by Bret, Hotel Management
Thank you for staying at the Hilton Garden Inn Fort Washington while visiting Sesame Place. It is awesome to hear that we are your daughters favorite hotel. Make it a great day, Bret Jones General Manager