Studio, 1 Queen Bed, Accessible, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Reviews of Extended Stay America Suites Fort Wayne South

2.5 out of 5
Extended Stay America Suites Fort Wayne South
8309 W Jefferson Blvd, Fort Wayne, IN

Reviews

7.6

Good

Rating 10 - Excellent. 210 out of 589 reviews" "
Rating 8 - Good. 184 out of 589 reviews" "
Rating 6 - Okay. 89 out of 589 reviews" "
Rating 4 - Poor. 50 out of 589 reviews" "
Rating 2 - Terrible. 56 out of 589 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Blake

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Dwayne

Stayed 1 night in Feb 2024

10/10 Excellent

Jhia

Stayed 1 night in Mar 2024

4/10 Poor

Jennifer

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
It smelled like musty Arabs and like an Indian restaurant, there was boogers on the bathroom walls, went to use tissue in the bathroom to blow my nose and the tissue paper smelled nasty. Like throw up. Don’t recommend. The breakfast was a nasty muffin and granola bar. Not worth the money. Weird people hanging out in the hallways or sitting on the floors. Third floor which we were on someone was smoking in the hall way. Don’t recommend and will not come back again.
Stayed 2 nights in Jan 2024
Response from Hotel Management on Jan 29, 2024
Dear Jennifer, Thank you for sharing your feedback. We deeply apologize for the issues you encountered during your stay. Please know that cleanliness and guest satisfaction are our top priorities, and we are truly sorry for falling short of your expectations. We take your comments seriously and will address them with our team to ensure such incidents do not recur. Your experience does not reflect our standards, and we appreciate your honesty in bringing these concerns to our attention. We hope you will give us another chance to provide the experience you deserve should your travels bring you back to the area.Sincerely,Hotel Management

6/10 Okay

Eric

Stayed 1 night in Jan 2024

6/10 Okay

Melissa

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Jeremy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

.mario

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Pervis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

2/10 Terrible

Adriane

Disliked: Cleanliness, staff & service, property conditions & facilities
It was not a good experience. No housekeeping was done. Couldn't get extra clean towels. Dogs barking all night I was there because I was having a lung removed at Lutheran Hospital couldn't get any rest. There was not a hair dryer in room either
Stayed 3 nights in Nov 2023
Response from Hotel Management on Nov 6, 2023
Dear Adriane, Thank you for your feedback. We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance to provide you with your desired stay.Sincerely,Hotel Management

2/10 Terrible

Lynsee

Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When under dog reservation and paid in full and arrived and was charged more again for a dog. No breakfast as allocation started, mold on shower curtain, over all wasn’t clean.
Stayed 2 nights in Nov 2023
Response from Hotel Management on Nov 6, 2023
Dear Lynsee, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that such was your experience. We also regret your disappointment with our breakfast and that it did not meet your expectations. We have shared your feedback with our breakfast staff as we continually strive to improve our guest experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management

6/10 Okay

Chad

Stayed 1 night in Oct 2023

2/10 Terrible

Lori

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rundown and dirty place
Did not stay as it was rundown and dirty looking when I pulled up.
Stayed 1 night in Sep 2023
Response from Hotel Management on Sep 24, 2023
Dear Lori, Please accept our apologies for the experience you shared in your feedback. We take pride in providing our guests with a clean, fresh environment, and we are sorry we overlooked something during your visit. We will discuss your comments with our staff to ensure this does not occur in the future. We hope you will give us another chance the next time your travels bring you our way.Sincerely,Hotel Management

8/10 Good

Joseph M

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room switch up.
The hotel desk clerk was very accommodating. Our reservation while confirmed via this website, we were informed that there were no King size rooms available. We were offered a Queen size room, which we accepted.
Stayed 1 night in Sep 2023
Response from Hotel Management on Sep 20, 2023
Dear Joseph M, It is beautiful to read your review of your recent stay at Extended Stay America. Our goal is to provide our guests with exceptional service, so we are thrilled we succeeded during your stay. Your comments will be shared with our team, and we appreciate your recognition of their dedication to outstanding hospitality. Thank you for being our guest, and we look forward to your next stay!Sincerely,Hotel Management

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'd asked about breakfast and when we went down it was pretty meager. Otherwise, very nice.
Stayed 1 night in Sep 2023

10/10 Excellent

Rianna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my favorite hotel in Fort Wayne. They gave me a comfortable and clean room. It is convenient to travel between the hotel, restaurants and Kroger grocery store.
Stayed 6 nights in Sep 2023
Response from Hotel Management on Sep 8, 2023
Dear Rianna, Thank you for posting your review of Extended Stay America. Our goal is to provide an exceptional experience for each of our guests, so it is a pleasure to read about the cleanliness, the convenient location, and the outstanding hospitality you received from our staff. We will share your feedback with the team. They will be pleased to hear our guests notice and appreciate their efforts. We hope you will stay with us again the next time you visit Fort Wayne. Sincerely,Hotel Management

2/10 Terrible

Kimberly

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The toilet wasn’t working, it smelled of smoke, there were so many drunk people out in the hallway yelling, we checked out immediately and went to a different hotel for the night
Stayed 1 night in Aug 2023
Response from Hotel Management on Aug 29, 2023
Dear Kimberly, It was a pleasure to welcome you to our hotel, and we appreciate your candid feedback. We want to apologize for the concerns with the toilet in your suite, the smoke smell, and the inconvenience this caused you. We certainly understand how frustrating it can be when these issues arise. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again; we wish you all the best with your travels.Sincerely,Hotel Management

8/10 Good

Carolyn

Traveled with family
Liked: Cleanliness, staff & service
Good area, says free breakfast but it’s moreso free coffee.
Stayed 1 night in Aug 2023

2/10 Terrible

Quinn

I would have liked to get the room that was booked through Expedia. Which I arrived I was told “we don’t have any rooms available. We were overbooked.
Stayed 1 night in Jul 2023
Response from Hotel Management on Aug 2, 2023
Dear Quinn, We sincerely apologize for the inconvenience you experienced with your recent reservation at our hotel. We completely understand your frustration and the inconvenience this caused you. Despite our best efforts, unforeseen circumstances can sometimes lead to an overbooked situation. Please rest assured that we take this matter seriously and are actively reviewing these concerns to minimize the chances of such incidents happening again. We hope you will give us another opportunity in the future.Sincerely,Hotel Management

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, room comfort
Don't trust this hotel,tell u no rm when check in
We booked a 2 double beds room, but got a single bed room when we checked in at 9pm. Was told nothing they can do, live 4 py in a double bed or refund us. We need to get up eat next day, do not have time to find another hotel. We ended up one person slept on floor. We booked the room a week ago, no one called us about it. The worst service and experience in the past 30 years.
Stayed 1 night in Jul 2023
Response from Hotel Management on Jul 23, 2023
Dear Guest, Thank you for being our guest. We regret that the room you requested was unavailable, and we apologize for any frustration this undoubtedly caused. Please rest assured that we take this matter seriously and are actively reviewing these concerns to minimize the chances of such incidents happening again. We hope you will give us another opportunity in the future.Sincerely,Hotel Management

4/10 Poor

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
Room cleaning was inadequate. Staff mostly unable/not trained.
Stayed 7 nights in Jul 2023
Response from Hotel Management on Jul 23, 2023
Dear Michael, Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. This has been addressed, and we are very grateful for your patience. Our associates are dedicated to ensuring your stay with us is as comfortable as possible. We eagerly anticipate the opportunity to demonstrate our services to you during your upcoming visit.Sincerely,Hotel Management

2/10 Terrible

Becky

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay here
Room was poorly swept and debris swept out into hall. Pillows were covered in plastic and terrible to sleep with,bed was hard, thin linens and covering, furnishings old and showing signs off tearing and warping, bathroom floor was warping up and dirty, stained bathroom sink, I had no idea how run down the place was going to be for $100 a night
Stayed 2 nights in Jul 2023
Response from Hotel Management on Jul 18, 2023
Dear Becky, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management

4/10 Poor

Paula

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Brought my 5 lb pup and if they even try to blame me for any of the spots on the carpet or the spots on the bed skirts (ick) they will have a fight on their hands. This place is in serious need of a redo. Someone obviously almost started a fire on the stove so the molding is burned and there are burns on the kitchen countertop. The rug looks like something from a horror film. The kitchen Floor looks dirty and if I weren’t so tired, I would simply leave, but only staying for the night. Thank goodness and never again.
Stayed 1 night in Jul 2023
Response from Hotel Management on Jul 12, 2023
Dear Paula, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

8/10 Good

Eugene

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All was well except did not have a coffee pot available for our room. However there is a continental breakfast in lobby in the morning with coffee.
Stayed 2 nights in Jun 2023
Response from Hotel Management on Jun 21, 2023
Dear Eugene, It was a great pleasure having you as our guest at Extended Stay America, and thank you for sharing your review with other travelers. Our team strives to deliver a homelike stay with seamless service and accommodations, and we are glad you enjoyed most aspects of our hotel. However, we are sorry if your suite did not have the amenities you desired. We hope you will consider choosing us again so we can provide you with the flawless experience you deserve.Sincerely,Hotel Management

4/10 Poor

David

Disliked: Staff & service
The property itself is okay, but in the morning as I exited the elevator, the clerk checked me out. I wasn't ready to check out as I needed to do lots of coordinating on my phone due to the accident I had the night before that severely damaged my car. Because she checked me out very proactively, I couldn't access wi-fi. I had already used a ton of my data the previous night due to being stranded on the interstate...she should have waited until I turned in my key and indicated I was ready to check out. I was not happy and probably will never forget that.
Stayed 1 night in Jun 2023
Response from Hotel Management on Jun 15, 2023
Dear David, Please accept our apologies for not meeting your expectations. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that this was not your experience. Please be assured we will review this incident with our staff to handle such situations better. Such an instance is not the impression we want our guests to think of us. We appreciate your feedback and would love the opportunity to provide you with the hospitality you should have experienced on this visit. We hope to welcome you back soon!Sincerely,Hotel Management

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

Michael

Stayed 2 nights in Dec 2022

8/10 Good

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
It was placed in the spot where I could go to restaurant,get coffee,see my son etc
Stayed 3 nights in May 2023

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
The staff at the front desk and housekeeping were so friendly and efficient, property was spotless.
Stayed 4 nights in May 2023
Response from Hotel Management on May 27, 2023
Dear Jeffrey, Thank you for your review of Extended Stay America! We're delighted to hear that our front desk staff and housekeeping team provided you with friendly and efficient service. We take pride in our dedicated staff, who strive to create a welcoming atmosphere for our guests. It's also great to know that you found our property spotless. We appreciate your feedback and hope to host you again for another exceptional stay in the future.Sincerely,Hotel Management

4/10 Poor

Verified traveler

Traveled with family
Disliked: Staff & service
Horrible hotel!
It was terrible. First it says free breakfast, they packs of oatmeal, coffee or tea only. Second I asked for clean towels, made go upstairs and bring them the dirty ones. Then tell they didn't have any clean ones yet. Had to wait until the night to get some clean ones.
Stayed 3 nights in May 2023
Response from Hotel Management on May 15, 2023
Dear Guest, Thank you for sharing your review. Please accept our apologies for not meeting your expectations, as we always want to provide an outstanding experience for every guest. We very much appreciate you bringing this to our attention, and we will address this adequately. It was a pleasure hosting your visit, and we would love the opportunity to accommodate you again. Sincerely,Hotel Management

8/10 Good

Lourdes Perez

Stayed 2 nights in May 2023

10/10 Excellent

Alan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location from Medical Facility.
Stayed 1 night in May 2023
Response from Hotel Management on May 12, 2023
Dear Alan, We are delighted you had a great trip to Extended Stay America during your time in the city. We appreciate you mentioning how much you enjoyed our location near Medical Facility. It was our pleasure hosting you, and we hope you will revisit the next time you are in the area.Sincerely,Hotel Management

8/10 Good

Alan

Business traveler, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
We liked the convenience to the doctors office which was close. We did not like the outside noise, party outside rear of hotel by what looked like a group of construction workers also staying at hotel.
Stayed 1 night in Apr 2023

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Basic, aging hotel with no services or hotel shutt
The remodeling has not made it to the room I stayed in. It was a throw back to the 70's with old everything, small bed, thin pillows and blanket, furniture that had seen better days, not a cup in the room and tiny towels. Breakfast was coffee/tea and instant oatmeal. Uber would not pick me up from there to take me to the airport and there is no hotel shuttle despite that being in the details of services. It felt like I was staying in a hospital with the banging and clanging and loud noises from rooms and the parking lot all night long. It was clean and was adequate for a one night crash. Restaurants are over a mile away and hard to walk to with the highway on and off ramps on the busy road. There are no sidewalks.
Stayed 1 night in May 2023
Response from Hotel Management on May 6, 2023
Dear Guest, Thank you for your feedback regarding your stay with us. We appreciate hearing about the items we do well and the areas we can improve. We regret that you were unsatisfied with some areas during your stay with us. Please accept our most sincere apology for the inconvenience you experienced. We will follow up with the departments mentioned to reinforce our high standards. Thank you once more for your review and for allowing us the opportunity to improve. We hope to welcome you again in the future.Sincerely,Hotel Management

10/10 Excellent

ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stop over
great check on lady. great nights sleep
Stayed 1 night in May 2023
Response from Hotel Management on May 2, 2023
Dear ronald, Thank you for leaving us a positive review about your recent stay at Extended Stay America! We're thrilled you had a great night's sleep during your stay with us. Our team strives to provide exceptional service to our guests, and we're happy to hear that our efforts were noticed. We appreciate your feedback and hope to welcome you back in the future.Best regards, Hotel Management

8/10 Good

Clare

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location near multiple restaurants and I-69, but removed enough to be quiet. We appreciated having a full-sized fridge as we were traveling with a cooler full of food. Front desk clerk was very friendly and attentive.
Stayed 1 night in May 2023

2/10 Terrible

Michael

Disliked: Cleanliness, amenities, property conditions & facilities
Nothing
Stayed 1 night in Apr 2023
Response from Hotel Management on Apr 18, 2023
Dear Michael, Thank you for taking the time to share your review. We are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management

2/10 Terrible

Janice

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I reserved and paid for two king rooms… one was a pull out couch with bar in middle that kept me awake all night… other room was a double bed… no ice and breakfast was tiny granola bars
Stayed 1 night in Apr 2023
Response from Hotel Management on Apr 15, 2023
Dear Janice, Thank you for staying at our hotel and sharing your remarks. We are very disappointed to read about the issues you encountered. Please accept our sincere apologies for not delivering the exceptional stay you deserved. We take our guest’s feedback seriously, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

8/10 Good

Elaine M

Stayed 4 nights in Apr 2023

10/10 Excellent

Alyvia

Stayed 1 night in Apr 2023

10/10 Excellent

Alyvia

Stayed 1 night in Apr 2023

10/10 Excellent

Shiloh

Stayed 2 nights in Mar 2023

8/10 Good

Karen

Stayed 1 night in Mar 2023

6/10 Okay

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m still comfortable with the damage deposit add-on not being refunded right away…the app had a room available for $97. Which I didn’t use but then the desk lady said she would take care of me but the price jumped to $116. And that’s with my veterans discount…needless to say that was a little confusing…nice facilities tho. Steve
Stayed 1 night in Feb 2023
Response from Hotel Management on Feb 27, 2023
Dear Steve, Thank you for the review. We are sorry you were unaware of our payment policy and the inconvenience you encountered. Our fees are posted on our website, and we apologize if there was any miscommunication on our part. We appreciate your great feedback and hope to have you as our guest again.Sincerely,Hotel Management

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was simple and fine
Stayed 1 night in Feb 2023
Response from Hotel Management on Feb 12, 2023
Dear Guest, Thank you for choosing Extended Stay America. We were pleased that you enjoyed your stay with us during your visit to Fort Wayne. We appreciate you being our guest, and if you find yourself in our area again, we hope to have another opportunity to provide you with another exceptional stay.Sincerely,Hotel Management

10/10 Excellent

Jerome

Stayed 1 night in Jan 2023

10/10 Excellent

Stephen, Elkhart

Liked: Cleanliness, staff & service, property conditions & facilities
Greeted with a smile and happiness.
Stayed 1 night in Jan 2023

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the stay. It was clean. The staff was accommodating for what needs I had. The only thing with the property I would like to see change is the outside smoking area. It rained and snowed while I was there. An outside pavilion would have been great!
Stayed 2 nights in Jan 2023
Response from Hotel Management on Jan 29, 2023
Dear Carol, In our continuous effort to provide the best experience possible, the most important feedback comes from our guests. Therefore, we sincerely thank you for sharing yours. We aim to welcome every guest to a clean, comfortable, well-maintained suite with excellent service. Your comments will be addressed appropriately as we continuously improve. Thank you for choosing us, and we hope to have the opportunity to host you again.Sincerely,Hotel Management