Lobby

Reviews of Hilton Fort Wayne at the Grand Wayne Convention Center

3.5 out of 5

Reviews

8.4

Very Good

Rating 10 - Excellent. 497 out of 1001 reviews" "
Rating 8 - Good. 287 out of 1001 reviews" "
Rating 6 - Okay. 111 out of 1001 reviews" "
Rating 4 - Poor. 64 out of 1001 reviews" "
Rating 2 - Terrible. 42 out of 1001 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Tina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People staying at property were extremely loud. No respect for those of us trying to sleep. The shower pressure wasn’t the best. Other than that bed was super comfy! And room was clean
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 15, 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for the disturbance caused by noise during your stay. Ensuring a peaceful environment for all our guests is a top priority, and we regret that this was not your experience.Regarding the shower pressure, we appreciate your input and will look into ways to improve this aspect for future guests. We're glad to hear that you found the bed comfortable and the room clean.Your comments are valuable to us, and we will use them to enhance our services. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future!

6/10 Okay

Mathias

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The room was not kept up. There was peeling paint and random stains. There were random hallway stains and old drips. There was an odd odor in the hallway. The pool contained lots of floating particulate and the pool floor area was gritty. The staff did their jobs to expectation and were generally friendly.
Stayed 3 nights in Apr 2024
Response from Hotel Management on Apr 10, 2024
Hi Mathias! Thank you for bringing these issues to our attention. We apologize for any inconvenience you experienced during your stay. Your feedback is valuable to us as we continuously strive to improve our services and facilities. We will address the maintenance and cleanliness concerns you mentioned to ensure a more enjoyable experience for our guests in the future. We appreciate your kind words about our staff and hope to have the opportunity to welcome you back for a better stay.

6/10 Okay

Lingzhou

Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 12, 2024
Thank you for choosing to stay with us and for taking the time to leave a review. We're glad to hear that you had an overall positive experience during your stay. Your feedback is valuable to us, and we hope to have the opportunity to welcome you back in the future. Our team is committed to continuously improving, and we look forward to exceeding your expectations on your next visit.

10/10 Excellent

Charles

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All excellent!
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 10, 2024
Hi Charles! That's fantastic to hear! We're thrilled that you had an excellent experience during your stay with us. Thank you for taking the time to share your positive feedback and for choosing our hotel. We look forward to exceeding your expectations again on your next visit!

8/10 Good

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice, close and clean.
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 10, 2024
We're glad to hear that you found our hotel nice, close, and clean. Your positive feedback is truly appreciated, and we look forward to welcoming you back for another enjoyable stay in the future!

2/10 Terrible

Jason

Traveled with family and small children, Traveled with pets, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff were fantastic! Helpful, kind, and professional. I really think Hilton should look at this location and be ashamed to have such a fantastic staff in such a run down location. The room was dirty with staining, the hallway was soaking wet with water from an apparent large leak, and overall the location just looks tired. Love the staff, didn’t like the property at all. Fix it.
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 5, 2024
Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our staff to be fantastic, helpful, kind, and professional. Your kind words about our team mean a lot to us!We apologize for any inconveniences you experienced during your stay regarding the condition of our property. Please know that we take your concerns seriously, and we are actively addressing the issues you mentioned to ensure a more comfortable and enjoyable experience for all our guests.We hope to welcome you back in the near future!

10/10 Excellent

Peggy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Dec 2023
Response from Hotel Management on Apr 1, 2024
Thank you for rating us 5 out of 5! We're thrilled to see that you had a fantastic experience during your stay at our hotel. Your feedback means a lot to us, and we hope to have the pleasure of welcoming you back again soon.

6/10 Okay

Julie

Traveled with family
Liked: Staff & service
Disliked: Amenities
It was okay. The room seemed really old an not updated.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 21, 2024
Thank you for sharing your feedback with us. We apologize that your experience did not meet your expectations regarding the condition of the room. We understand the importance of providing modern and well-maintained accommodations for our guests, and we take your comments seriously.We hope to welcome you again in the future so we can exceed your expectations!

10/10 Excellent

Royston

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were all courteous and friendly. A most enjoyable stay.
Stayed 3 nights in Mar 2024
Response from Hotel Management on Mar 20, 2024
Thank you so much for taking the time to share your experience with us and for giving us a fantastic 5-star rating! We are thrilled to hear that you had a most enjoyable stay at our hotel.Your kind words about our staff being courteous and friendly mean a lot to us. We take pride in providing exceptional service to our guests, and it's wonderful to know that our team's efforts made a positive impact on your stay.We appreciate you choosing to stay with us and look forward to welcoming you back for another fantastic stay in the future.

8/10 Good

Theresa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room that I received was not clean.Had to go downstairs and tell them that they gave me a dirty room.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 18, 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay regarding the cleanliness of your room. Providing a clean and comfortable environment for our guests is our top priority, and we regret that we fell short of your expectations in this instance.Despite this issue, we are glad to see that you still rated us 4 out of 5, and we hope that the rest of your stay was enjoyable. Should you choose to stay with us again, we will do our utmost to exceed your expectations and provide you with a flawless experience.

4/10 Poor

Luke

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The lobby and parking were nice, the bed was very comfortable, but our room felt like it hadn’t been updated in 30 years. The shower barely worked, the wallpaper was peeling, the chair upholstery was peeling and worn off. It’s a fine hotel but nowhere near the stars they’re saying it is.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 15, 2024
Thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed our lobby, parking facilities, and comfortable beds. Your comments regarding the condition of your room are concerning to us, and we sincerely apologize for any inconvenience this may have caused during your stay.We value your input and strive to continuously improve our services. We hope to have the opportunity to welcome you back in the future and provide you with an exceptional stay that meets and exceeds your expectations.Thank you again for choosing our hotel, and we look forward to the opportunity to host you again soon!

4/10 Poor

Adam

Liked: Staff & service
Disliked: Property conditions & facilities
Pool was filthy, had a chemical-looking layer on top. Toilet kept running and sink barely drained. Not awful, but I expected better from Hilton
Stayed 2 nights in Mar 2024
Response from Hotel Management on Mar 15, 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you experienced during your stay at our hotel. Your concerns regarding the cleanliness of the pool, the maintenance of the toilet, and the drainage of the sink are not reflective of the high standards we aim to uphold at our Hilton property.We appreciate your valuable input, as it helps us improve and provide a better experience for our guests. Thank you again for bringing these matters to our attention. We look forward to welcoming you back soon.

10/10 Excellent

Ward

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vert nice hotel in downtown Fort Wayne
Stayed 1 night in Jan 2024
Response from Hotel Management on Mar 11, 2024
Our team takes great pride in providing exceptional service and creating a comfortable environment for our guests, and it is wonderful to know that we succeeded in doing so during your time with us. Your satisfaction is our utmost priority, and we are delighted that we were able to meet and exceed your expectations!We appreciate your kind words and positive feedback, and we hope to have the pleasure of welcoming you back in the future!

10/10 Excellent

Thomas, Terre Haute

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay downtown. Staff is great
Stayed 1 night in Jan 2024
Response from Hotel Management on Mar 4, 2024
Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay with us and found our downtown location to your liking. It's wonderful to know that our staff left a positive impression on you. We appreciate your kind words and hope to welcome you back soon for another great experience.

6/10 Okay

Rodney V

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
I found a blueberry behind the bathroom door. The TV looked as if someone touched it with grease all over their hands and everything in the room needed a good dusting.
Stayed 1 night in Feb 2024
Response from Hotel Management on Mar 4, 2024
Thank you for bringing these issues to our attention. We sincerely apologize for the inconvenience you experienced during your stay. Please know that we take cleanliness and maintenance very seriously, and we are addressing these concerns with our housekeeping and maintenance teams to ensure they are resolved immediately.We value your feedback and hope to have the opportunity to regain your trust and provide you with a much-improved experience during your next visit!

8/10 Good

BRANDEL

Stayed 2 nights in Feb 2024
Response from Hotel Management on Mar 20, 2024
Thank you for taking the time to leave us a review and for giving us a 4-star rating! We are glad to hear that you had a positive experience during your stay at our hotel.Your feedback is valuable to us as it helps us understand what we are doing well and where we can improve. If there are any specific areas you feel we can enhance to earn that 5th star on your next visit, please don't hesitate to let us know. We look forward to welcoming you back and exceeding your expectations in the future.

6/10 Okay

Neville

Business traveler
Liked: Amenities
The room was ok. The house keeping was not up to scatch. Coffee station was not cleaned. No stirrers replaced. Tried calling to request a receipt emailed. Took about 10 minutes to get where I wanted to go. Although I gave my email address on check out, I did not receive anything. I called and they said they would resend immediately. Still nothing. Very frustrating....
Stayed 4 nights in Jan 2024
Response from Hotel Management on Feb 6, 2024
Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the shortcomings you experienced during your time here. Providing a clean and comfortable environment for our guests is very important to us, and we apologize that we fell short of meeting your expectations.Additionally, we apologize for any inconvenience you encountered while trying to request a receipt and the delay in receiving it. We have followed up with our front desk staff to improve our communication and responsiveness to guest requests.We hope to welcome you back in the future for another chance to exceed yor expectations.

2/10 Terrible

Joseph

Stayed 1 night in Feb 2024
Response from Hotel Management on Mar 20, 2024
Thank you for taking the time to leave a review of your recent stay at our hotel. We sincerely apologize that your experience did not meet your expectations. If there are specific issues or concerns you would like to discuss further, please feel free to contact us directly. We would appreciate the opportunity to address any issues and make things right.We value your feedback and hope to have the opportunity to welcome you back in the future for a more positive experience.

2/10 Terrible

Misti

Traveled with partner
Terrible
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 5, 2024
Our priority is to ensure that all of our guests have a comfortable and enjoyable stay with us, and we regret that we did not meet this standard during your visit.We hope in the future we can exceed your expectations if given another chance!

6/10 Okay

Mark

Business traveler
Liked: Cleanliness
I was in Ft. Wayne in connection with an event at the Allen County Library. The Hilton is a short walk from the Library so it was a logical choice. Food was “OK” and reasonably priced. Internet reliable. Desk staff “meh”.
Stayed 2 nights in Feb 2024
Response from Hotel Management on Feb 5, 2024
Thank you for taking the time to share your feedback about your recent stay with us. We're glad to hear that our location was convenient for your event at the Allen County Library and that you found our food reasonably priced and the internet reliable!We strive to provide exceptional service to all of our guests, and we will address your concerns with our team to ensure improvements are made.

10/10 Excellent

Jamie

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Lobby is nice and clean. The room itself was dirty. There was stuff splashed all over the walls, and lamps. There was built up dust all around the baseboards. The shower didn’t drain properly. Bunch of homeless people outside the building asking for money. The pool was run down and had strong chemical smells causing headaches.
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 5, 2024
Thank you for sharing your feedback regarding your recent stay at our hotel. We appreciate your kind words about our lobby area and apologize for any inconvenience you experienced during your stay.We take cleanliness and maintenance very seriously, and we apologize that we did not meet your expectations! Your feedback is very important to us, and we hope you will give us another chance in the future to exceed your expectations!

10/10 Excellent

Carol

Stayed 1 night in Feb 2024
Response from Hotel Management on Mar 20, 2024
Thank you so much for taking the time to leave us a glowing 5-star review! We are thrilled to hear that you had a fantastic experience during your stay at our hotel. Your kind words mean a lot to us and serve as motivation for our team to continue delivering exceptional service to all our guests.We are delighted that you enjoyed our accommodations, amenities, and hospitality. Ensuring our guests have a comfortable and memorable stay is our top priority, and we are thrilled that we met your expectationsWe look forward to welcoming you back on your next visit and providing you with another outstanding experience.

10/10 Excellent

Michael, Richmond

Liked: Cleanliness, amenities, property conditions & facilities
Very clean
Stayed 1 night in Jan 2024
Response from Hotel Management on Feb 1, 2024
Thank you for your glowing review! We're thrilled to hear that you had a 5-star experience at our hotel. Your satisfaction is our top priority, and we're delighted that we could exceed your expectations. We can't wait to welcome you back for another fantastic stay!

2/10 Terrible

Kyle

Traveled with group
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The property is conveniently located but unfortunately the rooms and facilities are extremely outdated and are worth half of what I was charged.. next time I’m in town I’d rather commute in and stay in a nicer hotel.
Stayed 1 night in Jan 2024
Response from Hotel Management on Feb 1, 2024
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations. We value your input and will use it to improve our facilities and services. We understand the importance of modern amenities and comfort, and we apologize for any inconvenience caused by our outdated rooms. We hope you'll consider giving us another chance in the future to provide you with a more enjoyable stay.

4/10 Poor

Zachary

Business traveler
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Needed to change accommodations due to circumstances beyond my control. The expedia reps were trying to help but having such long confirmation numbers is terrible and confusing. I have not had good experiences with Expedia.
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 29, 2024
Thank you for taking the time to share your experience with us, and we apologize for any inconvenience you encountered while attempting to change your accommodations through Expedia. We understand how frustrating it can be when circumstances beyond our control disrupt our plans.If there's anything further we can assist you with, please do not hesitate to reach out to us directly.

10/10 Excellent

Vivian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Like the skywalk connection to the parking garage. Didn’t like having to pay for parking in addition to our room.
Stayed 2 nights in Jan 2024
Response from Hotel Management on Jan 15, 2024
Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed the convenience of the skywalk connection to the parking garage. It's always our goal to provide seamless experiences for our guests.We understand your concern about the parking fee, and we appreciate your honesty! Your feedback is always appreciated. We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable stay.

2/10 Terrible

Letta

Traveled with family
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 15, 2024
Thank you for taking the time to share your feedback with us. We value the opinions of our guests, and we're sorry to hear that your experience did not meet your expectations. Your feedback is instrumental in helping us provide a better experience for all our guests.We sincerely apologize for any inconvenience you may have faced, and we hope to have the opportunity to make it right during your future visits.

2/10 Terrible

Mitchell

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 8, 2024
We are genuinely sorry to hear that your stay did not meet your expectations, as reflected in your 1 out of 5 rating. Your satisfaction is of utmost importance to us, and we would like to express our sincere apologies for any inconvenience or dissatisfaction you may have encountered during your time with us. We understand the significance of a comfortable and enjoyable stay, and it is disheartening to learn that we fell short in meeting your needs.Thank you for bringing your concerns to our attention, and we hope to have the opportunity to welcome you back in the future for a more positive experience.

4/10 Poor

Carrie

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
We expected a lot from this hotel because it is a Hilton and connected to a large convention center, but we were very disappointed. The bed was extremely uncomfortable, and the pillows were the worst that we’ve ever had at a hotel. The shower was dirty with hair in it, and the bottle of body gel was completely empty. There were no soap bars provided, so shampoo was the only option for cleaning. It was overall a very disappointing experience and one of the worst night’s we’ve had a hotel.
Stayed 1 night in Dec 2023
Response from Hotel Management on Jan 8, 2024
Thank you for taking the time to share your feedback regarding your recent stay at our Hilton hotel. We genuinely apologize for the disappointing experience you had during your visit, and we deeply regret that we fell short of meeting your expectations.Your concerns about the comfort of the bed, the quality of pillows, and the cleanliness of the shower are not reflective of the high standards we strive to maintain. We understand how crucial a restful night's sleep and a clean, comfortable environment are to our guests, and we are sincerely sorry for any inconvenience caused.Your feedback is invaluable to us, as it helps us identify areas for improvement. We are committed to delivering the high level of service and quality that our guests expect from a Hilton property, and we hope you will consider giving us another chance to demonstrate our commitment to your satisfaction.

6/10 Okay

Douglas

Liked: Cleanliness
Stayed 3 nights in Dec 2023
Response from Hotel Management on Jan 8, 2024
Thank you for taking the time to share your feedback and for choosing our hotel. We appreciate your decision to stay with us and value your input! We are committed to providing a positive and memorable experience for every guest, and your feedback is instrumental in achieving that goal. If there's anything we can do to make your future stays more enjoyable, please don't hesitate to let us know. We look forward to the opportunity to welcome you back and exceed your expectations in the future.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice downtown hotel
Close to everything. Our yearly choice for our Xmas stay downtown..Highly recommend.
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 27, 2023
Thank you so much for taking the time to share your wonderful review! We're thrilled to hear that our hotel has become your yearly choice for your Christmas stay downtown. It warms our hearts to know that you find us close to everything, and we're delighted to be a part of your festive traditions!Your recommendation means the world to us, and we can't wait to welcome you back for many more memorable stays.

10/10 Excellent

Daizonai

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 11, 2023
Wow! Thank you so much for taking the time to leave us such a fantastic 5-star review! We are absolutely thrilled to hear that you had an outstanding experience during your stay at our hotel. Our team works hard to create a welcoming and memorable environment for our guests, and it's incredibly rewarding to know that our efforts made a positive impact on your stay. We're delighted that you enjoyed the amenities and services provided. We can not wait to welcome you back to our property for more relaxing!

8/10 Good

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Attended concert thaere and afterwards no where open to eat or have a drink! Boring area.
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 11, 2023
We understand the importance of having options available for our guests, and we apologize if there was any confusion regarding the operating hours of our bar. Just to clarify, our bar is open until 1 am, and we regret if this information was not communicated effectively during your stay. We value your review and hope to have the opportunity to welcome you back in the future, providing you with a more enjoyable and seamless experience!

10/10 Excellent

Andrea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 11, 2023
Thank you so much for taking the time to share your wonderful 5-star review with us! We're overjoyed to learn that you had such a fantastic experience during your stay!It's always our goal to provide exceptional service and create memorable moments for our guests, and we're thrilled to hear that we succeeded in doing so for you!

6/10 Okay

George

Business traveler
Disliked: Property conditions & facilities
Property needs a remodel
Response from Hotel Management on Feb 12, 2024
Thank you for sharing your feedback with us. We greatly value your input and take all guest comments seriously.We understand your concern regarding the need for a remodel, and please know that we are continuously evaluating our property to ensure it meets the highest standards of comfort and convenience for our guests.We hope to welcome you back to our hotel to exceed your expectations!

10/10 Excellent

crystal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend
Front desk staff was friendly and answered questions I had. Housekeeping checked in daily to make sure we had everything we needed. The in room dining service was perfect for my kids. The bar area was lovely and the bartender was friendly.
Stayed 2 nights in Dec 2023
Response from Hotel Management on Dec 11, 2023
Thank you so much for taking the time to share your wonderful experience. We're absolutely thrilled to hear that you had a fantastic stay with us! Our front desk staff is dedicated to providing exceptional service, and it warms our hearts to know that they were able to assist you with any questions you had. It's fantastic to hear that our housekeeping team ensured your comfort by checking in daily to make sure everything was to your liking. We look forward to welcoming you back!

6/10 Okay

Russell

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty room
Room wasn't very clean. Trash left behind, soap from previous guest left in shower, shower head hose broken so leaked water, no remote for the tv. You'd think for the price it would have been a bit nicer. Won't let me upload any photos.
Stayed 2 nights in Dec 2023
Response from Hotel Management on Dec 11, 2023
Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you encountered during your recent stay!We value your feedback as it helps us identify areas for improvement, and we assure you that your comments will be shared with our housekeeping and maintenance teams. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved experience in the future.

8/10 Good

Philomina

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Easy access to everything; friendly; resonably priced
Stayed 2 nights in Nov 2023
Response from Hotel Management on Dec 11, 2023
Thank you so much for taking the time to share your positive experience with us! We're so happy to hear that you found our hotel to be conveniently located with easy access to everything. Our team strives to create a welcoming environment, and we're thrilled that you found our staff to be friendly!We look forward to the pleasure of welcoming you back for another positive experience in the future. Thank you for choosing our hotel!

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 20, 2023
We are delighted to hear that you thoroughly enjoyed your stay and found our property to be an ideal place to relax and unwind. Your feedback is invaluable to us, and we will continue to strive for excellence in everything we do!

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 20, 2023
We were overjoyed to receive your fantastic 10 out of 10 rating for your recent stay at our property! Your kind words are a true source of motivation for our entire team, and we are incredibly grateful for your feedback.

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Joe Bonamasa Concert
Everything was great and was just across the street from the venue we were in town to visit.
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 20, 2023
We're thrilled to know that you had an excellent stay at our property during your recent visit to attend an event at the Embassy across the street. We're delighted that our convenient location and direct access to the Embassy via the sky bridge made your stay even more enjoyable. Your 10 out of 10 rating is a testament to our commitment to providing our guests with exceptional accommodations and service.We sincerely appreciate your kind words and hope to have the opportunity to welcome you back to our property in the near future. Thank you for choosing us as your home away from home!

6/10 Okay

Maryca

Liked: Staff & service
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 20, 2023
Thank you for taking the time to share your feedback about your recent stay at our property. We value your opinions and appreciate you choosing to stay with us.We are always striving to improve our services and accommodations, and your feedback is essential in helping us achieve our goals. We are committed to providing our guests with an exceptional experience, and we are always looking for ways to make our property even better.We hope that you will consider staying with us again in the future. We are confident that we can exceed your expectations on your next visit!

10/10 Excellent

Kent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So close to the Embassy Theatre! The bartender did an awesome job after the show with a very big crowd!
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 20, 2023
Your kind words about our bar are music to our ears! We're thrilled to hear that you had an exceptional experience at our establishment, especially following your event at the Embassy Theatre. We're incredibly proud of our warm ambiance, attentive service, and diverse selection of beverages, and we're delighted that you found these aspects to your liking.Your appreciation means the world to us, and we're committed to maintaining the high standards that have earned us your glowing review. We value your feedback and strive to consistently exceed your expectations.Thank you again for sharing your wonderful experience with us. We hope to welcome you back soon for another memorable evening at our bar.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 20, 2023
It means the world to us that you took the time to share your positive experience. Your satisfaction is our ultimate goal, and we are committed to providing exceptional accommodations and service to every guest who walks through our doors.

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Road trip
Super nice. CLEAN staff was so nice and helpful. Will be back soon.
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 13, 2023
Thank you so much for your glowing review! We're so glad you enjoyed your stay at our hotel. We take great pride in our cleanliness and hospitality, so it's always heartwarming to hear that our efforts are appreciated.We're also pleased to hear that our staff was kind and courteous to you. Our team is committed to providing our guests with an exceptional experience, and we're always happy to go the extra mile.We hope to welcome you back to our hotel soon!

4/10 Poor

Tamra

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Nope won’t be staying here again
I was very disappointed with this hotel. The bathroom(toilet and shower) was so small it was difficult to close the door to use the toilet. Also the toilet was very low to the floor. The shower head was loose and the actual shower head where the water comes out needed to be cleaned. The pool looked like it hadn’t been cleaned in a while. We could see a couple hairballs floating at the edge of the water. We did not go it it. There were obvious stains on the loveseat. For my husband and myself the bed was way to soft but that would differ for each person. Parking is not included in the price and is $15/day if you have the Hilton control it but we parked in the same parking facility and we paid as we came and went and spent approximately $20 for 2 full days The restaurant for breakfast was a buffet $18/pp!! Ouch!
Stayed 2 nights in Oct 2023
Response from Hotel Management on Nov 6, 2023
Thank you for taking the time to leave us feedback. We are so sorry to hear that your stay was not up to our usual standards of cleanliness. We take this matter very seriously and will be addressing it immediately with our housekeeping staff.We hold ourselves to a very high standard and are disappointed when we fall short. We hope that you will give us another chance to exceed your expectations in the future.In the meantime, please feel free to contact us directly if you have any further questions or concerns.

10/10 Excellent

Latoya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome location with plenty to do within walking distance
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 30, 2023
Thank you for your great review! We're so glad you loved the location of our property and all the nearby attractions. We're always happy to help our guests discover the hidden gems of our area.We hope to welcome you back soon for more fun and adventure!

10/10 Excellent

Kenny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed in many hotels in Ft Wayne and the Hilton is by far the best.
Stayed 2 nights in Oct 2023
Response from Hotel Management on Oct 30, 2023
Thank you so much for your kind review! We're thrilled that you loved our property and your stay. Our team works hard to create a relaxing and welcoming environment for all of our guests, and we're so glad that our efforts paid off.We hope to welcome you back for another visit soon!

8/10 Good

Dede

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
It was just ok. Our room was very dusty and had an odd smell.
Stayed 2 nights in Oct 2023
Response from Hotel Management on Oct 24, 2023
Thank you for your feedback. We're sorry to hear that your room was not clean during your recent stay. We take cleanliness very seriously, and we apologize for falling short of your expectations.We have spoken to our housekeeping staff and are taking steps to ensure that this does not happen again. We are committed to providing our guests with a comfortable and enjoyable experience, and we hope that you will give us another chance to show you our best side!

10/10 Excellent

Bertrand

Stayed 1 night in Oct 2023
Response from Hotel Management on Nov 9, 2023
Thank you so much for your kind words and 5-star review! We're so glad to hear that you had a wonderful stay at our hotel. We take pride in our hard work and efforts to provide our guests with the best possible experience, and it's always rewarding to hear that we're succeeding!