The room was unspectacularly average; there was no "do not disturb" sign, the shower dripped endlessly (and on a metal base sounded like a gun going off after hours! They did send a maintenance man but not fixed!), had to go to desk for more toilet paper, tissue, bathroom sink/floor could have been cleaner (stains on wall paper, on counter, etc). Very nice staff who all tried to provide good customer service (and they did), but one manager (??) was very abrupt, unfriendly, and curt when we needed something.