Ratings based on 153 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
93% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travelerfrom Fort Wayne

Nice hotel but needs to improve on several things.

Posted Mar 10, 2015
Pros: Comfortable and clean room
Cons: Customer service and charging for every little thing.
I thought the hotel was very nice and room was excellent, comfortable bed, etc but I was completely disappointed in several things. It was for my son's birthday so we wanted to go somewhere that we could go swimming and the pool was an indoor/outdoor pool but the outdoor part was closed. this was one of the reasons we wanted to go there because I had been at others like this and it was neat to swim under and be outside. Plus there was so many small children that had taken over the pool area that no one else could enjoy it. The pool area was a mess and there were dirty towels everywhere but no clean ones. When asked about getting clean towels, was told "we are trying". Also, there was coffee in the lobby for a $2.50 charge. I have NEVER seen that before. Then I had bad reception in the room so I used the hotel room phone for a local call and got a charge of $1.50 under my door for it. I was very upset and finally they took the charge off but after complaining. There was no continental breakfast and I made it a point several times to say it was my son's birthday and instead of even a "happy birthday", the front desk girl was concerned I was having a party when there was only 3 of us there but there were small children screaming and running around all evening thru the halls.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom LaGrange

our favorite hotel!

Posted Mar 9, 2015
Pros: everything!
Cons: open Rum Runners! Has been under construction for quite a while!
Location: Fort Wayne has tons of things to do, but the mall is nice and close!
We usually choose this hotel, great price, very clean, awesome pool, and my favorite thing is the extremely comfortable bed and pillows! We have stayed about 4 times in the past couple years when we feel like getting away from home for the weekend! With or without kids, has always been a great experience there. Even better when Rum Runners is open! But the Red River Steakhouse is fantastic also! You do not have to leave the hotel to have a full day and night of fun! We feel like it is a hidden treasure that not enough people know about, and we recommend this hotel to all of our friends!
Comment from Hotel Management
Mar 11, 2015 by Dave, Hotel Management
Lisa: Thanks so much for the review and we are pleased you enjoy your visits with us. I am in the process of re-opening the large bar on weekends only in the very near future..... We thank you for your business and look forward to your next visit.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom muncie, in

Nice hotel.

Posted Mar 7, 2015
Nice hotel to stay at on a whim. It's a great value, the staff was great and the hotel was in good condition.
Comment from Hotel Management
Mar 11, 2015 by Dave, Hotel Management
Cassi: Thank you so much for the review and we are pleased you enjoyed your stay. We thank you for your business and look forward to serving you again.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 2, 2015
Some guests were quite noisy after midnight and the in-wall heating kept going all nigjt
Comment from Hotel Management
Mar 11, 2015 by Dave, Hotel Management
I apologize for the noise experienced from other guests. The HVAC system will cycle on and off as the thermostat kicks in. Many guests chose to switch the fan to on, to both mask any outside noises, as well as alleviate the cycling on and off. We thank you for your business and look forward to serving you again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Convient location

Posted Jan 26, 2015
Overall good experience just a few negatives.... 1. Heater in our room was very loud 2. Didn't like we had a outside door to patio on the ground floor, had a girls weekend and just didn't feel as safe 3. No exhaust fan in bathroom 4. Food crumbs on our floor when we had arrived 5. No in room fridge, they supply them for $10 but for cost of room that I paid I expected to have one considering I've been to other hotels just as nice if not nicer and they were fully equipped. Overall: I still think the hotel staff was pleasant, bed was very comfortable, shower was hot, and location was very convient.
Comment from Hotel Management
Jan 28, 2015 by Dave, Hotel Management
Erica: Thank you for your review and I apologize for the problems experienced. Most Hotel AC's tend to be somewhat noisy when they come on and off. Many guests set the thermostat fan control to on to eliminate the cycling on and off of the unit. I will discuss the housekeeping issue with the staff. The Courtyard can only be accessed by registered guests, completely surrounded by the building and I assure you is completely safe. We thank you for your business and feedback. We look forward to the opportunity to serve you again.
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Jan 25, 2015
Each member of the staff was very attentive to visitors. The gentleman who worked evenings in the concierge lounge, (Jim, I believe) was friendly, courteous, and professional. He deserves credit for doing an outstanding job.
Comment from Hotel Management
Jan 28, 2015 by Dave, Hotel Management
Ktheta: Thank you for the review and we are pleased you enjoyed your stay. I will share your comments with the staff and a big high five to Tim in the concierge lounge for providing excellent service. We thank you for your business and look forward to the opportunity to serve you again.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Connersville, IN

A quick visit to Fort Wayne

Posted Jan 25, 2015
Location: Close to shopping, mall and Walmart store. Close to restaurants, Coliseum, Interstate.
3 adults stayed in a room with 2 double "full" beds. The room was very clean and well kept. Great price. Great location. Nice indoor pool and hot tub. Nice fitness facility. Issues: bathroom is very small. No exhaust fan in bathroom. Otherwise, very nice. We will certainly stay here again.
Comment from Hotel Management
Jan 28, 2015 by Dave, Hotel Management
Mary: Thank you for the review and we are pleased you enjoyed your stay. We appreciate your business and look forward to serving you again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 24, 2015
Very nice hotel with lots of room. High class atmosphere and capable of hosting many functions. Staff are knowledgeable about the area and can guide you to restaurants or other places you are looking to visit.
Comment from Hotel Management
Jan 26, 2015 by Dave, Hotel Management
Thank you for your review and we are pleased you enjoyed your stay. We thank you for your business and look forward to the opportunity to serve you again.
3 out of 5
by A verified travelerfrom Ft Wayne In

Bed and pillows were comfy

Posted Jan 20, 2015
Expected a more comfortable stay the pool water was cold subsequently the small children went to the hot tub to get warm which made it impossible for an adult to have a good time the restaurant was not too good for what you pay the service was not good and opted not to eat breakfast there the following morning because of that
Comment from Hotel Management
Jan 22, 2015 by Dave, Hotel Management
Dear Carla: I apologize for the warmth of the pool. We do our best keeping an inside/outside pool heated under difficult temperatures. I will Discuss the service problems in the restaurant with the staff, I am confident it will be addressed and adjustments made. We thank you for your business.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Fort Wayne, IN

Little Busted But Great

Posted Jan 13, 2015
Pros: Bed, set-up, service
Cons: Facilities
Location: Cork 'n Clever, A Taste of India, Steak & Shake, Regal Cinemas, Mall is fairly close
This hotel was recommended to me by a friend. Our room was actually really nice. Just three small things: the closet door was broken, some wallpaper was peeling in the bathroom, and the outlet for the TV felt like it was about to fall out when I took the plug for the TV in or out. Otherwise, the bed and pillows were extremely comfy, The staff was extremely professional and kind. We got room service and it came nicely with huge portions. I would certainly stay again if just for the bed.
Comment from Hotel Management
Jan 19, 2015 by Dave, Hotel Management
Lucy: Thank you so much for the review and I apologize for the problems experienced with your room and am very pleased the staff addressed it and took immediate action. We thank you for your business and hope we are allowed the opportunity to serve you again.