Ratings based on 216 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
81% of guests recommend
3.4 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.0 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Posted Apr 13, 2015
Pros: Nothing
Location: Better signage.
Need to have better signage from the highway. Room outdated and in need of makeover and/or cleaning.
Comment from Hotel Management
Apr 16, 2015 by MJ, Hotel Management
You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust and hope to serve you again in the future. If I may be of assistance, please don’t hesitate to contact me.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom ohio

Nice hotel

Posted Apr 13, 2015
Nice check in and out and clean and comfortable nice continental breakfast. Over all more than we expected for the price.
Comment from Hotel Management
Apr 16, 2015 by MP, Hotel Management
Dear Guest, Thank you so much for writing such a wonderful review! With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom stow ohio

Close to coliseum, food and shopping

Posted Apr 11, 2015
Pros: Location
Cons: Breakfast
Location: Coliseum, shopping , food
Room very clean. Breakfast needs a lot of work -spoiled milk and fruit.
Comment from Hotel Management
Apr 14, 2015 by MJ, Hotel Management
You indicated in your response that our breakfast was unsatisfactory. Please accept our sincere apologies for the inconvenience you may have experienced. We take great pride in ensuring our guest’s satisfaction. Unfortunately, we did not meet your or our own expectations. Our goal is to address your concerns so that we can ensure you have an exceptional experience on your next visit.
2 out of 5
by A verified travelerfrom crawfordsville, IN

Not the greatest place to stay

Posted Mar 21, 2015
AC/heating unit was broken. Bed was old. FurnitIt's was old and damaged, toilet flushing devise was broken.
5 out of 5
Recommended
for Everyone
by A verified traveler

"Nice Stay in Fort Wayne"

Posted Mar 6, 2015
This Hotel was a very nice hotel in Fort Wayne. The hotel was very clean. The hotel was a great value compared to the other hotels. Breakfast was just okay, not the best nor the worst we have had. Exercise room worked well for me.
Comment from Hotel Management
Mar 8, 2015 by MP, Hotel Management
Dear Guest, Thank you so much for writing such a wonderful review! With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.
1 out of 5
by A verified travelerfrom ohio

terrible hotel

Posted Mar 3, 2015
To start off room was not clean when I first checked in carpet was nasty bed had stains on it refrigerator froze everything you had to choices of either just hot or cold for temp of room toilet kept breaking just would not flush housekeeping took food from room walls so thin could hear what everyone in all the surrounding rooms was doing or talking about water pressure sucked continental breakfast was set up inside a room itself oj machine broke whole time couldn't get coffee in room though there was a coffee machine housekeeping didn't keep it stocked ever. will find different hotel next trip
1 out of 5
by A verified travelerfrom ohio

Dirty outside and inside. French fries and m& ms

Posted Feb 24, 2015
Terrible motel and I wish expedia would quit sending me these e mail s
5 out of 5
Recommended
for Everyone
by A verified traveler

"Location,Clean and Helpful"

Posted Feb 24, 2015
My wife and I stayed at this hotel recently during a business trip to the city. Great location. The hotel was clean, and the staff were very friendly,helpful and attentive The breakfast was included with the room price and had a good reasonable selection. If I am visiting Fort Wayne again, I will definately stay here.
Comment from Hotel Management
Mar 6, 2015 by MP, Hotel Management
Dear Guest, Thank you so much for your wonderful review. It is always great to hear positive feedback about our hotel and associates. Everything we do is aimed at providing our guests with an excellent hotel experience. Our staff strives to go above and beyond to provide memorable customer service that ensures each need is met. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.
2 out of 5
Recommended
for Families
by A verified traveler

Scary Place

Posted Jan 29, 2015 on Hotels.com
The service was okay but the neighborhood was scary. I had my children with me and would never take them there again.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom M

nice clean hotel

Posted Jan 25, 2015
staff was very kind. Room cleaned every day. Breakfast was OK.
Comment from Hotel Management
Jan 27, 2015 by MP, Hotel Management
Dear Guest, Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future. Sincerely;