Ratings based on 395 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Business Travelers
by A verified travelerfrom New York

Good Hotel, Bad Room

Posted Apr 22, 2015
Pros: Staff.
Cons: The free breakfast feels like it has slipped a bit in quality. However, it's free.
Location: The famous Cork n' Cleaver restaurant is across the street and a Walmart Superstore is in a shopping center behind the hotel.
I have been to this hotel twice before. The staff is always friendly and professional. However, as happened in other hotels when booking through Expedia, I was assigned a handicapped accessible room and I am not handicapped. I am glad that these rooms exist for handicapped people as they may make their stay in a hotel easier and more convenient. But if you do not need this type of room, it is not convenient. There's no place to put toiletries in the bathroom, often the desk is too high for a regular chair, and the small size ironing board did not stand up. Also, this time the bed was sagging and only halfway comfortable on one side. I would stay here again, as I have had better experiences before. Next time, though, I will request a non-handicapped room.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Midland, MI

Great Stay

Posted Apr 9, 2015
Room was very nice, except we didn't have any kind of hotel guide/menu in our room. The staff was very friendly. The available items for breakfast was very good. Would definitely stay here again if we are in Fort Wayne.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 8, 2015
Pros: Very nice staff. Room layout was very nice.
Cons: The room was too hot and the AC/heating system didn't seem responsive.
Very comfortable hotel. Excellent staff and excellent rooms. The only issue was the climate control. The room was always a bit warn and controlling the temperature was very difficult.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice place

Posted Feb 28, 2015
Very new rooms. Very clean. Good breakfast. Great location right off the interstate, shopping and great food, close by. Movie theater next door. We will be staying here again next time we are in Fort Wayne.
5 out of 5
Recommended
for Everyone
by A verified traveler

Lovely

Posted Feb 16, 2015
Great experience, everything comfortable, love the view, great staff, fast quick and friendly check in. Variety options was great! It was absolutely amazing.
2 out of 5
by A verified travelerfrom Indianapolis, Indiana

Hidden Fees Beware!

Posted Jan 20, 2015
This hotel has small beds that are called double beds. They are made just for one adult or two kids. I booked the room for four people but the beds were not big enough. also the beds are extremely uncomfortable. The made quite a bit of noise when moving around. I booked the room through Expedia and decided to pay on arrival. There was a hold placed on my card for the amount of the room plus a $15.00 per day hold for fees unknown. Then once I checked out the actual fee for the room was placed on my card with the holds still there. So in essence a room for 2 nights appears as a $640 charge on my statement until the holds are released. This is crazy. Never in my life has this happened to me! Will not do business with a place that has hidden agendas again.
5 out of 5
Recommended
for Families
by Constancefrom southern Indiana

Great hotel!

Posted Jan 19, 2015 on Hotels.com
Arrived late. Area was salted as snow and freezing rain had occurred. Staff very friendly and helpful with directions and maps to restaurants. very clean and comfortable.
4 out of 5
Recommended
for Families
by Toddfrom SAGINAW MI.

Good STAY, PRICED A LITTLE HIGH

Posted Jan 19, 2015 on Hotels.com
Nice Hotel, very friendly staff, a little loud (parking lot noise) price about $35 to $45 above other Hotels in the area.
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Mostly pleased

Posted Jan 19, 2015 on Hotels.com
Front desk was very friendly and the morning breakfast was decent. Beds were not as comfortable as I might have expected and there were some stains on the carpet. I would definitely stay again but might suggest a lower rate.
4 out of 5
Recommended
for Families
by Anitafrom Plainfield, IN

Ft Wayne Hyatt in January

Posted Jan 13, 2015 on Hotels.com
The beds are hard, but everything was very clean. I love the room space except for the bathroom. It was small and too close to the sleeping area. But we loved the spaciousness of the rest of the hotel room! We really liked the large couch area and the location of the large TV. Front desk was very nice on our arrival.