Reception

Reviews of Americas Best Value Inn Ft. Worth Hurst

2 out of 5
Americas Best Value Inn Ft. Worth Hurst
125 NE Loop 820, Hurst, TX

Reviews

5.8
Rating 10 - Excellent. 88 out of 448 reviews" "
Rating 8 - Good. 79 out of 448 reviews" "
Rating 6 - Okay. 97 out of 448 reviews" "
Rating 4 - Poor. 67 out of 448 reviews" "
Rating 2 - Terrible. 117 out of 448 reviews" "

5.8/10

Cleanliness

6.6/10

Staff & service

5.6/10

Amenities

5.4/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

10/10 Excellent

Chasity, Hurst

Liked: Cleanliness, staff & service, property conditions & facilities
My favorite place
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 16, 2024
Hi Chasity,It's wonderful to know that you enjoy your time with us. We greatly appreciate your loyalty and look forward to continuing to provide you with excellent service during your future visits. Thank you for choosing us as your preferred destination!

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 11, 2024
Hi Chelsea,We are incredibly grateful for your kind 5-star rating, which fills our hearts with warmth and inspires us to maintain our exceptional service. It brings us great joy to hear that your stay was enjoyable, and we eagerly anticipate the opportunity to serve you once more in the near future.

8/10 Good

Melany

Stayed 2 nights in Mar 2024
Response from Sophia CSR on Apr 8, 2024
Hi Melany,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 Excellent

Molly

Traveled with group, Traveled with partner
Disliked: Amenities
Very quiet and room was nicely renovated.
Stayed 1 night in Mar 2024
Response from Sophia CSR on Apr 2, 2024
Hi Molly,It's truly gratifying to hear that you found the ambiance of our establishment to be serene and the recently refurbished accommodations to be quite exquisite. Your generous praise is sincerely valued, and we eagerly await the opportunity to welcome you back for another memorable and indulgent experience.

2/10 Terrible

Rob

Disliked: Cleanliness, staff & service, property conditions & facilities
If you like roaches this place is for you
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 29, 2024
Hi Rob,We're truly sorry for the unpleasant experience you encountered during your stay. We take reports of pests very seriously and are committed to addressing them immediately to ensure the comfort of our guests. Your feedback will help us take the necessary steps to prevent such incidents in the future.

2/10 Terrible

Christina

Disliked: Cleanliness, property conditions & facilities
This place is gross. The sheets are obviously not changed. They had stains on it and there’s public hair in the bed. It’s disgusting.
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 24, 2024
Hi Christina,It is disheartening to hear about your experience. Our apologies for any issues in cleanliness that you encountered. Rest assured, your concerns will be noted and inspected by our housekeeping team. We would value another chance to impress you and we wish you safe travels.

6/10 Okay

Susan

Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 18, 2024
Hi Susan,We appreciate your feedback and value your perspective. Thank you for choosing to stay with us, and we hope to have the opportunity to improve your experience and earn a higher rating in the future.

2/10 Terrible

Javier

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from The Front Desk on Mar 5, 2024
Dear Guest, Thank you for staying at Americas Best Value Inn Hurst TX. We glad that you have take some valuable time for us to give feedback which definitely help us to improve. Thank you very much for your stay and we will be hope to see you again in future. Thank you

10/10 Excellent

Tammy

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Noisy people in the room behind 115. Bad room 127 No microwave Key wouldn't work
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 4, 2024
Hi Tammy,I apologize that your stay was disrupted by noise and issues with your room. Your comfort is our top priority, and we will work diligently to resolve any issues. We appreciate your patience and understanding as we address these concerns. Thank you for bringing them to our attention.

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Cockroaches everywhere inside. A complete mess
Response from Sophia CSR on Feb 24, 2024
Hi Michael,We're truly sorry for the unpleasant experience you encountered during your stay. We take reports of pests very seriously and are committed to addressing them immediately to ensure the comfort of our guests. Your feedback will help us take the necessary steps to prevent such incidents in the future.

10/10 Excellent

Christopher

Stayed 2 nights in Jan 2024
Response from Sophia CSR on Mar 20, 2024
Hi Christopher,I deeply appreciate your generous 5-star rating. We are absolutely overjoyed to receive such high praise from you. Guest satisfaction and happiness mean the world to us, and we are delighted to know that we have met your expectations. Hope to serve you again soon.

8/10 Good

Vi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sophia CSR on Jan 18, 2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

6/10 Okay

Brandy

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Management put me and my guests On a do not rent-list for asking questions concerning changing rooms, # of guests and adding a day to the stay.
Stayed 2 nights in Jan 2024
Response from Guest Service on Jan 16, 2024
Dear Guest, Thank you for taking time to let us know your feedback. We will reach out to the staff directly and find out the actual issue and thank you staying at hotel. We appreciated your feedback. Thank you

2/10 Terrible

Brianna

Stayed 2 nights in Jan 2024
Response from Sophia CSR on Jan 16, 2024
Hi Brianna,Our goal is to ensure that all of our guests have a positive experience, and we are disappointed to hear that we fell short in your case. If you could provide more details about your disappointments, we would greatly appreciate it. This will enable us to make the necessary improvements to ensure that our future guests have a better experience.

10/10 Excellent

Fadi

Response from Sophia CSR on Jan 22, 2024
Hi Fadi,Thank you wholeheartedly for leaving a rating. We feel truly blessed to have you as our guest and appreciate your decision to choose us for your business. Our team is committed to providing you with top-notch service at all times.

6/10 Okay

Justin

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Property was dodgy and unsafe. Room still had hair and other bodily fluids throughout the bathroom. But for the price it was ok.
Stayed 1 night in Dec 2023
Response from Sophia CSR on Jan 13, 2024
Hi Justin,We regret the inconvenience caused during your stay. Please know that we are a family-friendly hotel. Safety and security are our top priorities. All our guests feel safe and secure at our property. I would like to know in more detail about your insecurities to take corrective measures for your future visits. Besides this, for other concerns like cleanliness, we have passed your note to our team for enhancements. We hope you will choose us again in the future.

2/10 Terrible

William

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Sophia CSR on Jan 14, 2024
Hi William,Please accept our sincerest apologies for any issue you faced. It is disheartening to discover that we were not able to surpass your expectations. We would like to know more about how we can make your future stay with us enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our facility and hospitality.

6/10 Okay

Jerry

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Desk on Jan 8, 2024
Dear Guest, Thank you so much for staying at Americas Best Value inn - Hurst TX. I hope you have enjoyed your stay with us and glad that you have take time to give your feedback. Thank you

2/10 Terrible

Michael

Stayed 2 nights in Dec 2023
Response from Front Desk on Jan 8, 2024
Dear Michael, We glad that you have share your comments and we will directly reach out staff and take care your request. Thank you.

6/10 Okay

Marissa

Disliked: Cleanliness, property conditions & facilities
Not the worst.
Roaches all over the room, but cheap with a comfy bed and hot water. Oh and it had a weird smell too.
Stayed 3 nights in Dec 2023
Response from Front Desk on Jan 6, 2024
Dear Marissa, Thank you for taking your time to give your feedback. Your feedback is very important to us and we will directly reach out to staff to take care this issue. Thank you so much for staying.

2/10 Terrible

danny

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Response from Front Desk on Jan 6, 2024
Dear Danny, Thank you for staying at Americas Best Value Inn - Hurst, TX, We will do our best to take care things and hope to see you in your future stay. Thank you

6/10 Okay

David

Business traveler
Liked: Property conditions & facilities
I was really surprised I must be honest. Staff was friendly. Really clean. The double roomi was was far sparse...and was pleasanant modern. However I was having serious medical issues. Then threw me out for I guess for being too loud while we was in pain screaming for someone 911.
Stayed 2 nights in Dec 2023
Response from Front Desk on Jan 6, 2024
Dear David, Thank you for your time to write that review. We found that your check out day is same day and your payment is decline. Also, Front desk have called 911 and we have reported at front desk as well. Thank you

2/10 Terrible

Victor

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Guy named jack was very rude. Charged card multiple times locked it. Rooms had poor quality. Headboard was falling out of wall, lights didnt work. Tile was dangerous cracked in Restroom. Mold in shower area. A drawer top just slid off wasnt even attached just sitting on top. Pool wasnt available but online shows it available. Will never go back.
Stayed 2 nights in Dec 2023
Response from Front Desk on Jan 6, 2024
Dear Victor, Thank you for taking your valuable time to give your feedback, We will reach out directly with staff and take care issues you have mention. We glad that you have mention this things that will help us to improve. Thank you so much

4/10 Poor

Debbie

Disliked: Cleanliness
Stayed 5 nights in Dec 2023
Response from Sophia CSR on Dec 30, 2023
Hi Debbie,I sincerely apologize for any issues you experienced during your stay. We are disappointed that we were not able to meet your expectations. We would appreciate it if you could share with us how we can make your next visit more pleasant. We hope for the opportunity to make things right and regain your trust in our services and hospitality.

10/10 Excellent

Carissa

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff safe surrounding
Stayed 2 nights in Dec 2023
Response from Front Desk on Dec 27, 2023
Dear Carissa, Thank you for taking a time to stay at our property Americas Best Value Inn - Hurst, TX and we will be hope to see you in future as well. Thank you so much.

8/10 Good

Pascual

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No Landry everything else is good
Stayed 7 nights in Dec 2023
Response from Sophia CSR on Dec 26, 2023
Hi Pascual,Thank you for your feedback! We're pleased to hear that you had a positive experience overall. We deeply regret any inconvenience that you may have experienced due to this issue. We appreciate your understanding and hope to host you again for another enjoyable stay.

6/10 Okay

Jan, Fort Sill

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Disliked: Cleanliness
Stayed 2 nights in Dec 2023
Response from Sophia CSR on Dec 18, 2023
Hi Jan,We value your feedback and strive to ensure your complete satisfaction. Please share your ideas and suggestions with us for your future stay.

8/10 Good

Pascual

Stayed 7 nights in Dec 2023
Response from Front Desk on Jan 8, 2024
Dear Guest, Thank you so much for your valuable time to share your feedback with us. We have try our best to give guest satisfaction. Thank you for staying at our property. We hope to see you in future. Thank you

8/10 Good

Pascual

Liked: Cleanliness, staff & service, property conditions & facilities
Workers good
Stayed 7 nights in Dec 2023
Response from Sophia CSR on Dec 15, 2023
Dear Guest,Thank you for your positive feedback! We're glad to hear you had a good experience with our staff. We hope to provide excellent service during your future visits as well.

6/10 Okay

Pedro

Liked: Staff & service
Disliked: Property conditions & facilities
Everything was good
Stayed 1 night in Dec 2023
Response from Sophia CSR on Dec 13, 2023
Hi Pedro,Thank you for taking the time to rate your experience with us. We appreciate your feedback and are glad to know that you had a positive stay overall. If you have any specific suggestions or areas where you feel we can do better, please feel free to share them with us. We hope to have the pleasure of hosting you again in the future and earning an even higher rating from you.

2/10 Terrible

Ivan A, reading

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not stay here! Our room was dirty, soy sauce under the sheets and a sock stuck on door luck Stay away !
Stayed 3 nights in Dec 2023
Response from Sophia CSR on Dec 16, 2023
Hi Ivan A,We apologize for the inconvenience you faced during your stay with us. This is not the level of service we aim to provide. Your feedback is invaluable, and we will work diligently to rectify these issues. We hope for the opportunity to make it up to you in the future.

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Sophia CSR on Dec 6, 2023
Hi Marc,Receiving a 10-star rating from our guests is truly heartwarming and motivates us to continue providing excellent service. We're delighted that you had a pleasant stay with us, and we can't wait to welcome you back on your future travels.

4/10 Poor

Richard

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sophia CSR on Dec 6, 2023
Hi Richard,Please accept our sincerest apologies for any issue you faced. It is disheartening to discover that we were not able to surpass your expectations. We would like to know more about how we can make your future stay with us enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our facility and hospitality.

4/10 Poor

Tyrone

Disliked: Cleanliness, staff & service, property conditions & facilities
First room they gave me had blood on the wall in the bathroom. The vinyl flooring throughout was sticky the whole way through. They did give me another room which was an updated a little more. Ok if you want to be cheap. But I recommend spending an extra$30 a night for a more comfortable experience somewhere else.
Stayed 2 nights in Nov 2023
Response from Sophia CSR on Dec 5, 2023
Dear Guest,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

10/10 Excellent

Samvel

Stayed 6 nights in Nov 2023
Response from Sophia CSR on Nov 30, 2023
Dear Guest,I deeply appreciate your generous 5-star rating. We are absolutely overjoyed to receive such high praise from you. Guest satisfaction and happiness mean the world to us, and we are delighted to know that we have met your expectations. Hope to serve you again soon.

2/10 Terrible

Amber

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have done my fair share of traveling and have never had major problems with a hotel until this one. Given the price, I wasn’t expecting anything fancy, just clean and smoke free. There isn’t enough room to go into everything, but we were given three different rooms and each of them were super dirty and reeked of smoke (both tobacco and marijuana.) It wasn’t just a little smoke either, it was the “knock you over when you walk in and give you a headache” kind of smoke. There were bugs crawling, dirty socks in the bathroom, old Taco Bell cups and pop bottles. My daughter is allergic to smoke, so staying wasn’t an option even if we wanted to take our chances with the bugs and filth. We never even unpacked our stuff. We went and explained the situation to the man working the desk and let him know that we were going somewhere else and would like a refund for 3 nights we had booked. Long story short, they refused to refund that night and said I would need to talk to the manager the next day. I called the next day and talked to a man who no one talks to the manager, only to him, and he would discuss it and call me back. Surprise. Two days later, I’ve not heard a word and no refund. I’ll be trying again this week, but I would definitely not recommend this hotel to anyone unless you’re just looking for somewhere to party where no one will bother you.
Stayed 3 nights in Nov 2023
Response from Sophia CSR on Nov 30, 2023
Hi Amber,It is saddening for us to read about your recent experience with us. The conditions and service that you describe are not typical, however, we have escalated this issue to our Management. They are still investigating this issue and will get back to you soon.

10/10 Excellent

Carissa

Stayed 3 nights in Nov 2023
Response from Sophia CSR on Dec 16, 2023
Hi Carissa,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

2/10 Terrible

Christina

Stayed 3 nights in Nov 2023
Response from Sophia CSR on Dec 16, 2023
Hi Christina,We are sincerely disappointed to receive this rating and learn that our service did not meet your expectations. We would appreciate it if you could kindly provide us with more details about your experience. This will enable us to identify areas of improvement and ensure a better experience for our future guests. We look forward to hearing from you.

8/10 Good

Maritza

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is very affordable and I didn’t have to pay a deposit because I had multiple nights booked paid in advance. The staff is friendly and helpful and are quick to respond to any issues. The rooms are clean, but small and have some wear & tear. But if you’re only looking to sleep, this is your cheap convenient spot. Also, it’s like 10 mins from ATT Stadium w not much traffic. Would definitely stay again.
Stayed 2 nights in Nov 2023
Response from Sophia CSR on Nov 30, 2023
Hi Maritza,Thank you for taking the time to provide us with your valuable feedback regarding your recent experience. We sincerely appreciate your input and are delighted to hear that you had a wonderful experience with us. We look forward to the opportunity to serve you again soon!

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities
It was very clean safe the staff was excellent I would definitely recommend the prices are very reasonable and a very accommodating
Stayed 2 nights in Nov 2023
Response from Sophia CSR on Nov 27, 2023
Hi Stacey,Appreciate you for the review! It's good to know that our team's hospitality and hard work never go unnoticed. Wish you a pleasant stay in the future as well.

8/10 Good

LaTrisha

Stayed 1 night in Nov 2023
Response from Sophia CSR on Nov 22, 2023
Dear Guest,Thank you for giving us an excellent 8-star rating. We always aim to ensure that our guests are completely satisfied, so we'd love to hear any ideas or suggestions you have for your next visit. Your feedback is valuable to us, and we look forward to welcoming you back soon.

6/10 Okay

LaTrisha

Traveled with family
Liked: Room comfort
Disliked: Cleanliness
Stayed 5 nights in Nov 2023
Response from Sophia CSR on Nov 22, 2023
Dear Guest,We apologize if there were aspects of your stay that did not meet your expectations. Your satisfaction is important to us, and we would like to learn more about your specific concerns in order to address them appropriately.

6/10 Okay

Laquirer

Disliked: Room comfort
Stayed 1 night in Nov 2023
Response from Sophia CSR on Nov 20, 2023
Hi Laquirer,We apologize if there were aspects of your stay that did not meet your expectations. Your satisfaction is important to us, and we would like to learn more about your specific concerns in order to address them appropriately.

8/10 Good

Robert

Stayed 3 nights in Nov 2023
Response from Sophia CSR on Nov 22, 2023
Hi Robert,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our hotel. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a 10-star experience.

2/10 Terrible

mohammad

Disliked: Property conditions & facilities, room comfort
One of the dirtiest place I ever stay roaches in the room just nasty
Stayed 2 nights in Nov 2023
Response from Sophia CSR on Nov 17, 2023
Hi Mohammad,I am sincerely sorry to hear about your disappointing experience. This does not align with the standards we strive to uphold. We take your feedback seriously and will address these issues immediately. Thank you for bringing these concerns to our attention, and please accept our apologies for any inconvenience you encountered.

2/10 Terrible

Emily

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We got 2 towels for a 3 person reservations and one was covered in yellow sticky gunk. Everything was half broken and there were bugs in the bathroom. Tried to check out early and wouldn’t even do a partial refund or anything.
Stayed 4 nights in Nov 2023
Response from Sophia CSR on Nov 14, 2023
Hi Emily,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

4/10 Poor

Verified traveler

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Sophia CSR on Nov 13, 2023
Dear Guest,We noticed that you rated us below 5, and we're eager to understand the challenges you faced during your visit. Our goal is to provide a superior experience, and we regret that we fell short in your case. Your candid feedback, whether positive or negative, is invaluable for our improvement. We're looking forward to the opportunity to better serve you in the future.

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Need bugs and hair in the shower, and on the bed.
Stayed 2 nights in Nov 2023
Response from Sophia CSR on Nov 13, 2023
Dear Guest,We apologize for the inconvenience you faced during your stay with us. This is not the level of service we aim to provide. Your feedback is invaluable, and we will work diligently to rectify these issues. We hope for the opportunity to make it up to you in the future.

2/10 Terrible

Khalid, Andover

Stayed 2 nights in Nov 2023
Response from Sophia CSR on Nov 30, 2023
Hi Khalid,Thank you for choosing us for your recent stay. We apologize for the inconvenience faced by you. Kindly let us know about your disappointments in more detail. So, we can make the required changes and improvements. We hope to serve you better in the future.

4/10 Poor

Ryan P

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Sophia CSR on Nov 7, 2023
Dear Guest,Our goal is to ensure that all of our guests have a positive experience, and we are disappointed to hear that we fell short in your case. If you could provide more details about your disappointments, we would greatly appreciate it. This will enable us to make the necessary improvements to ensure that our future guests have a better experience.