Ratings based on 266 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
88% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travelerfrom Texas

Room smelled awful.

Posted Feb 22, 2015
The hotel itself was fine. The overwhelping smell in the room made it difficult to sleep, and we arrived to late to bother with going through the trouble of asking for another.
3 out of 5
by A verified traveler

Posted Jan 25, 2015
The room was ok, breakfast food could be better. Needs better customer service.
Comment from Hotel Management
Jan 26, 2015 by Neil, Hotel Management
Steven, We really appreciate your feedback. We would like to know what experience you had with our customer service that had a negative impact on your stay. This helps us to ensure that proper training prevents this from happening to another guest. We sincerely apologize for the inconvenience you encountered as our vision statement is to lead the industry in superior customer care. We hope that you would give us another chance and stay with us again in the future!
3 out of 5
Recommended
for Families
by A verified traveler

Good place to stay a night!

Posted Dec 16, 2014
Pros: Nice firm beds. Cartoon channels for kids. Staff was friendly.
Cons: Breakfast
Location: Mall
The hotel was very clean. Rooms were comfortable. The only problem I had was the breakfast didn't taste very good at all and while we were eating a member of the staff was cleaning tables all around us with a very strong cleaning spray making it hard to breath.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 8, 2014
The room was comfortable and very clean. The staff was friendly and helpful.
4 out of 5
Recommended
for Everyone
by A verified traveler

For this rate/star it's a perfect hotel.

Posted Nov 26, 2014
Cons: Better quality coffee in the rooms (I'm just a little fussy about my coffee).
Chose this hotel based on reviews by others so wasn't sure exactly if it would come up to scratch. It did. The rooms were clean & kept clean with all the basic needs met. The breakfast room had plenty of choice for a basic US hotel. The staff were absolutely superb: friendly, helpful and were willing to go 'the extra mile' to make our stay a pleasant one. The location was quite good for most things (excellent for us as we were visiting family close by). Will definitely be staying there again next Spring.
Comment from Hotel Management
Nov 29, 2014 by Neil, Hotel Management
Thank you for your feedback! We love hearing from our valued guests, whether it is areas we need improvement, or that we succeeded in meeting and exceeding expectations! It is all about the guest experience! We hope you had a blessed Thanksgiving, and hope to serve you again in the future! Joni Andress Front Office Manager
4 out of 5
Recommended
for Getaway With Friends
by MASSIMILIANOfrom Omegna,Lago d'orta

Garanzia

Posted Nov 13, 2014 on Hotels.com
Molto pratico, pulito ed ordine sono garanzia per un B.W. Hotel amico per chi è amante delle gare di Nascar.
3 out of 5
Recommended
for Families
by A verified traveler

Stay

Posted Nov 12, 2014 on Hotels.com
The breakfast area is way too small and the rooms seem outdated. I wont stag here again, i didnt like it.
Comment from Hotel Management
Dec 8, 2014 by Neil, Hotel Management
We value your feed back and use it for future assistance of our guests. We actually plan to undergo some renovations at the property. Part of it is breakfast area expansion. We hope we can serve you better and meet your needs for your future stays at our hotel. Regards, Ram Yalamanchili General Manager
3 out of 5
Recommended
for Families
by A verified traveler

Okay stay

Posted Nov 11, 2014 on Hotels.com
More like a motel and stead of a hotel. Was very hard to find. But once we got there The stay was fine.
Comment from Hotel Management
Dec 9, 2014 by Neil, Hotel Management
Thank You for your feedback and we appreciate your business. I apologize for the inconvinience caused for your stay. Now that all the construction is over and the GPS system is getting updated with all the new additions, hopefully your journey to our hotel in the future will be smooth. We are looking forward to serving your bettter in the future. Regards, Ram Yalamanchili General Manager
5 out of 5
Recommended
for Families
by Michaelfrom houston

Clean and convenient!

Posted Nov 7, 2014 on Hotels.com
Room was very clean..they even changed the bed spread with a freshly laundered one and also changed out the shower curtain with a newly cleaned one as well upon our arrival. Service was excellent. We were allowed to check in a couple of hours early. We were in town for the NASCAR race. The track is 15 minutes away. Also about 15 minutes to the Stockyards....whatever construction mentioned in other reviews is gone. Very convenient and easy to get to. We would definitely stay here again.
Comment from Hotel Management
Jan 10, 2015 by Neil, Hotel Management
Thank you so much for taking the time to complete a review about your stay! We value the feedback from our guests, and are very happy that you had a great experience with us during your stay. We look forward to serving you again in the future! Have a wonderful day! Joni Andress Front Office Manager
5 out of 5
Recommended
for Personal Event
by erasmofrom Helotes, texas

NASCAR race trip

Posted Nov 5, 2014 on Hotels.com
There for NASCAR. Convenient to racetrack and all needs
Comment from Hotel Management
Jan 10, 2015 by Neil, Hotel Management
Thank you for taking the time to complete a survey regarding your recent stay! We are pleased to hear that you enjoyed your time with us. We enjoyed having you here! We really look forward to being able to assist you in the future with your lodging needs! Joni Andress Front Office manager