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Reviews of La Quinta Inn & Suites by Wyndham Fort Worth NE Mall

2.5 out of 5
La Quinta Inn & Suites by Wyndham Fort Worth NE Mall
653 N.E. Loop 820, Richland Hills, Fort Worth, TX

Reviews

7.4

Good

Rating 10 - Excellent. 408 out of 1002 reviews" "
Rating 8 - Good. 232 out of 1002 reviews" "
Rating 6 - Okay. 123 out of 1002 reviews" "
Rating 4 - Poor. 89 out of 1002 reviews" "
Rating 2 - Terrible. 150 out of 1002 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Brandi

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Black mold on the shower walls. Room had hair in the shower, toilet, bed and bathroom. There were pills under the bed.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 17, 2024
Dear Brandi,We deeply apologize for the unsatisfactory condition of your room. Cleanliness and guest satisfaction are our top priorities, and we regret that we failed to meet your expectations. Your feedback regarding the presence of black mold, hair, and pills in the room is concerning, and we will address these issues immediately with our housekeeping team to ensure thorough cleaning procedures are followed. We apologize for any discomfort or inconvenience caused. Please know that we take your feedback seriously and will take the necessary actions to prevent such issues in the future.Sincerely, Miran PatelHotel Manager

2/10 Terrible

Marivelisse

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room wasnt clean, a/c didnt work, fridge dont work.
Stayed 3 nights in Apr 2024
Response from Hotel Manager on Apr 17, 2024
Dear Marivelisse,We apologize for the issues you encountered during your stay. Cleanliness, functioning air conditioning, and appliances are essential for a comfortable stay, and we regret falling short in these areas. Your feedback is valuable, and we will address these concerns promptly to ensure a better experience for our guests in the future. Thank you for bringing these matters to our attention.Sincerely, Miran PatelHotel Manager

2/10 Terrible

Roseanne

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Apr 8, 2024
Dear Roseanne,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Sincerely, Miran PatelHotel Manager

4/10 Poor

Kierson Carter

Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Icky staff
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 27, 2024
Dear Kierson Carter,We apologize for the inconvenience you experienced with our staff. Providing excellent service is a top priority for us, and we regret if we fell short of your expectations. Your feedback is valuable, and we will address this issue internally to ensure it doesn't happen again. Thank you for bringing this to our attention. We hope to welcome you back soon.Sincerely, Miran PatelHotel Manager

6/10 Okay

Tully

Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 27, 2024
Dear Tully,Thank you for providing a rating for your experience. We are happy to see that your stay was above average, but we would love to know how we can improve to make it a 5/5 experience next time. We hope to see you again soon.Sincerely, Miran PatelHotel Manager

2/10 Terrible

Shereka

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 23, 2024
Dear Shereka,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Sincerely, Miran PatelHotel Manager

2/10 Terrible

Hannah

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We were moved rooms 3 times in two days due to malfunctioning AC. The room got so hot the first night my kids were upset and sweating. The pool area was not clean, had bandaids on the floor, and soggy food.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 20, 2024
Dear Hannah,We sincerely apologize for the inconvenience you experienced during your stay, particularly with the malfunctioning AC and the cleanliness of the pool area. This falls short of the standards we strive to maintain for our guests. Your feedback is invaluable, and we will address these issues immediately to ensure a better experience for future guests. Please know that your comfort and satisfaction are our top priorities, and we hope to have the opportunity to make it up to you in the future.Sincerely, Miran PatelHotel Manager

10/10 Excellent

Jeanette

Stayed 3 nights in Mar 2024
Response from Hotel Manager on Apr 7, 2024
Dear Jeanette,I want to thank you for sharing such encouraging feedback by giving it a 5-star rating. Your appreciation motivates us to strive harder to provide the best services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again.Sincerely, Miran PatelHotel Manager

10/10 Excellent

Allison

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean & nice staff
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 17, 2024
Dear Allison,Thank you for your kind words! We're thrilled to hear that you found our hotel very clean and that our staff provided excellent service. We appreciate your feedback and hope to have the pleasure of welcoming you back in the future!Sincerely, Miran PatelHotel Manager

6/10 Okay

Joseph Blaine

Business traveler
Clerk at check in was slow, not friendly, and was almost impossible to understand.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 13, 2024
Dear Joseph Blaine,We sincerely apologize for the inconvenience and frustration caused by your check-in experience. Providing efficient and friendly service is a top priority for us, and we regret falling short of your expectations on this occasion. Your feedback is invaluable, and we will address it with our team to ensure improvements are made. Thank you for bringing this to our attention, and we hope to have the opportunity to better serve you in the future.Sincerely, Miran PatelHotel Manager

4/10 Poor

Amber

Disliked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 13, 2024
Dear Amber,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely, Miran PatelHotel Manager

2/10 Terrible

Alfred

Disliked: Cleanliness, staff & service, property conditions & facilities
Shower was dirty the staff was rude
Stayed 1 night in Feb 2024
Response from Hotel Manager on Mar 7, 2024
Dear Alfred,We apologize for the unsatisfactory experience you encountered during your stay. Providing a clean and welcoming environment is of utmost importance to us, and we regret that we fell short of your expectations. Rest assured, we will address the cleanliness issue and ensure that our staff maintains the highest level of professionalism and hospitality at all times. Your feedback is invaluable, and we hope to have the opportunity to make it right on your next visit.Sincerely, Miran PatelHotel Manager

2/10 Terrible

John

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel fire alarm & strobes went off around 9pm, no fire but all had to exit the bldg. Found out the fire sprinkler system is faulty and then the fire water then was shut off, so no active sprinkler coverage for the rooms or building. Some of the staff was walking around each hour in the hallways for fire watch but were not trained and had no clue why they had to check each floor hallway and stairways. Breakfast......OMG, the what they called eggs were horrible and all juices tasted watered down, coffee was cold if there was any, and the kitchen staff did not keep breakfast stocked, then just shut it down while people were still waiting for it to be restocked so they did not eat. Lobby Staff was not someone i would want at the front of my buisness. Rude to all checking in or out, credit card reader stopped working so had to wait about 20 minutes with nany others to be able to check in, staff didnt even know what prices were for their food items available for purchase whike we waited to check in and had to wait for about 5-7 minutes untill someone text them of what to charge. Elevator really needs to be serviced, as it ratlled and made noises that made us use the stairs! TV operation was a quest as to how to watch local channels and could not find a guide. AC was on but didnt seem to cool down the room enough Indoor pool hot tub was the only item at this locaton that gave us some kind of relief. Just a sad place, and will not return to this property.
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Mar 5, 2024
Dear John,We sincerely apologize for the numerous issues you encountered during your stay. Your experience is unacceptable, and we deeply regret that we fell short of providing you with a comfortable and enjoyable stay. We take your feedback seriously and will address each concern with our team to ensure immediate improvements are made. Your satisfaction is important to us, and we understand the frustration caused by the lack of proper service, maintenance, and amenities. Please accept our sincerest apologies.Sincerely, Miran PatelHotel Manager

2/10 Terrible

Andreea

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 6, 2024
Dear Andreea,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Sincerely, Miran PatelHotel Manager

8/10 Good

Mazin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 4, 2024
Dear Mazin,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay.Sincerely, Miran PatelHotel Manager

2/10 Terrible

Tashfeen

Stayed 1 night in Feb 2024
Response from Hotel Manager on Mar 4, 2024
Dear Tashfeen,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Sincerely, Miran PatelHotel Manager

2/10 Terrible

S

Disliked: Cleanliness, staff & service, property conditions & facilities
Overall no frills whatsoever…. Not a direct reflection of Wyndham but still a reflection based on them being apart of the hotel…. But to sum it up horrible experience was put into a dirty room at check…. The next day I was supposed to be given a room change and that sadly never occurred… so “forced” to stay in the room I was put in… that night I was awakened at about 1/2am due to feeling ill, I woke up to see live and dead cockroaches EVERYWHERE I killed 3 living roaches and there were some baby ones I was unable to kill and was just also too freaked out to deal with so I didn’t sleep anymore AT ALL that night… then the next day was able to speak with the manager and although he was apologetic it’s still a business and cleanliness is a code violation and should be upheld to the highest standards which unfortunately at this location it is not…. I attempted to still work with them and went with the manager to try and reconcile the issue by doing the room change I was supposed to have done the day prior. Unfortunately upon me inspecting the other rooms the cleanliness was still a horrible issue… the place is just infested with roaches it has to be the way they were dead in rooms and baby roaches crawling… I respectfully declined and just asked to be given a full refund due to the fact of them putting me in a dirty room at checkin and me immediately notifying them of the issue… I was then told that maid/cleaning staff had recently quit but had been doing a bare minimum job prior
Stayed 5 nights in Feb 2024
Response from Hotel Manager on Feb 28, 2024
Dear S,I'm deeply sorry to hear about your experience. This falls far below the standards we strive to uphold. Your feedback will be addressed with our team to ensure improvements are made immediately. Please accept our sincerest apologies, and we appreciate you bringing this to our attention.Sincerely, Miran PatelHotel Manager

2/10 Terrible

Christopher

Traveled with family and small children
Took 2 hours to check in due to internet going out followed by credit card machine going down also. Took 2 hours until i was finally able to get checked in which made up late for the supercross races in arlington
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 25, 2024
Dear Christopher,We apologize for the extended wait during check-in due to technical difficulties. Your time is valuable, and this delay is unacceptable. We'll investigate the cause of the issues with our internet and credit card systems to prevent such delays in the future. Thank you for your patience and understanding.Sincerely, Miran PatelHotel Manager

2/10 Terrible

Leah

Traveled with family
The commode was clogged since we arrived and the sink drained very slow. I contacted hotel staff immediately after arrival and several times after about those problems and it was never fixed. Very disappointed in the lack of concern from the staff.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 25, 2024
Dear Leah,We apologize for the inconvenience you experienced with the clogged commode and slow-draining sink. This is not the level of service we aim to provide. We'll investigate why your concerns weren't addressed promptly and take immediate action to ensure such issues are resolved efficiently in the future. Sincerely, Miran PatelHotel Manager

10/10 Excellent

Veronica

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for overnight stay. Breakfast was simple but fresh
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 25, 2024
Dear Veronica,Thank you for your perfect rating and for sharing your feedback! We're glad to hear that you found our hotel good for an overnight stay and that you enjoyed our simple but fresh breakfast. Providing a comfortable and satisfying experience for our guests is important to us, and we're delighted that we could meet your expectations. We appreciate your feedback and hope to welcome you back for another pleasant stay in the future!Sincerely, Miran PatelHotel Manager

10/10 Excellent

Hector

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
c
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Feb 23, 2024
Dear Hector,I want to thank you for sharing such encouraging feedback by giving it a 5-star rating. Your appreciation motivates us to strive harder to provide the best services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again.Sincerely, Miran PatelHotel Manager

2/10 Terrible

Cheyenne

Traveled with family
Disliked: Cleanliness, staff & service, amenities
Alex and Vanessa were very rude and inconsiderate. I tried checking in at 2 with an early check in but was tols they do not offer that by Vanessa, and to come back at 3. We were visiting my neice since she was having a rough time. I only wanted to show her a good time. When we came back at 3, I was told to have a seat for 30 minutea because they were doung a shift change. When I was finally allowed to check in, they said my neice was not allowed to stay with us, because the rooms were only for 4 people. It was me and my husband, 2 children, and my neice who is a child. They wanted me to pay for another room. I ended up taking her home after they went swimming. After we finally checked in we put our things in the room and left the room. Another patron informed they found bed bugs in their room which was room 106 and we were in 210. As i was checking the room, we found drugs and trash all behind the bed, like they never clean and their was alcohol in the fridge. It was diagusting. Then to top it off i signed for $50 deposit and they had took out $60. I tried to resolve that by letting them know of the clerical error and show my transactions from my bank, only to be told i was lying. This place is horrible, filthy and the staff lacks customer service. Will never go back and suggest everyone else to stay away
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 6, 2024
Dear Cheyenne,We apologize for the multiple issues you encountered during your stay. Your feedback is taken seriously, and we'll investigate each matter to ensure improvements are made promptly. We take such claims seriously and want to assure you that our hotel does not condone the use of drugs. We understand the importance of a pleasant stay and regret that we fell short of your expectations.Sincerely, Miran PatelHotel Manager

10/10 Excellent

Michelle

Stayed 1 night in Jan 2024
Response from Hotel Manager on Mar 22, 2024
Dear Michelle,I want to thank you for sharing such encouraging feedback by giving it a 5-star rating. Your appreciation motivates us to strive harder to provide the best services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again.Sincerely, Miran PatelHotel Manager

8/10 Good

Kara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was clean, comfortable, and just what we needed!!
Stayed 2 nights in Jan 2024
Response from Hotel Manager on Feb 4, 2024
Dear Kara,Thank you for your positive feedback! We're delighted to hear that you found our property clean, comfortable, and suited to your needs. Guest satisfaction is our top priority, and we're thrilled that we could provide you with an enjoyable stay. We appreciate your review and hope to welcome you back for another great experience in the future!Sincerely, Miran PatelHotel Manager

2/10 Terrible

Madison

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Noisy couldn’t control guest Asked them to fix the partying room next to me and told me they couldn’t do anything about it
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 3, 2024
Dear Madison,We're truly sorry to hear about the noise disturbance you experienced during your stay. Providing a peaceful and comfortable environment for our guests is important to us, and we regret that we were unable to address the situation to your satisfaction. We will review our policies and procedures to ensure that we are better equipped to handle noise complaints in the future. Your feedback is invaluable, and we appreciate you bringing this matter to our attention. Sincerely, Miran PatelHotel Manager

4/10 Poor

Rudolph

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Smells like lingering odors, Fire Alarm lights go off continuously. This staff does the minimum effort just to keep the lights on. Do not recommend and will not use this facility again.
Stayed 1 night in Jan 2024
Response from Hotel Manager on Feb 2, 2024
Dear Rudolph,We apologize for the unpleasant odors and the inconvenience caused by the continuous fire alarm lights during your stay. Providing a comfortable and enjoyable experience for our guests is our top priority, and we regret that we failed to meet your expectations. Your feedback is important to us, and we will address these issues with our team to ensure improvements are made. We apologize for any inconvenience caused.Sincerely, Miran PatelHotel Manager

10/10 Excellent

Darrell

Liked: Amenities
Great staff
Stayed 1 night in Jan 2024
Response from Hotel Manager on Feb 1, 2024
Dear Darrell,Thank you for your perfect rating! We're thrilled to hear that you had a positive experience with our staff. Providing excellent service is our top priority, and we're delighted that our team could make your stay enjoyable. We appreciate your feedback and hope to have the pleasure of welcoming you back in the future!Sincerely, Miran PatelHotel Manager

2/10 Terrible

Lucas

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
FIRE ALARMS STARTED GOING OFF RANDOMLY! The hotels excuse was a glitch in the system and saying it was a common thing.
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 29, 2024
Dear Lucas,We sincerely apologize for the inconvenience and disruption caused by the fire alarms going off randomly during your stay. We understand the seriousness of such situations, and we regret any distress it may have caused. Our team is investigating the issue to address the root cause and prevent similar incidents from occurring in the future. Your safety and comfort are our top priorities, and we appreciate your patience and understanding. We value your feedback and hope to have the opportunity to provide you with a more positive experience in the future.Sincerely, Miran PatelHotel Manager

2/10 Terrible

Kyle

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 30, 2024
Dear Kyle,We regret to hear about your unsatisfactory experience. Your feedback is important to us, and we would appreciate more details to address specific concerns. We are committed to continuous improvement and would like the opportunity to make things right. Please feel free to reach out to us with additional information so that we can better understand and address your issues.Sincerely, Miran PatelHotel Manager

4/10 Poor

Sandra

Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
My stay at this LaQuinta was not a good experience. The fire alarm was super loud at 12:05 am and woke us all up. We had to evacuate until fire department cleared the alarm. Then after returning to our room, the alarm started going off again. After this it was very hard to get back to sleep, as we didn’t know what to expect next? Overall horrible experience, first ever of this sort.
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 29, 2024
Dear Sandra,We sincerely apologize for the inconvenience and disruption caused by the fire alarm during your stay. We understand the seriousness of such situations, and we regret any distress it may have caused. Our team will investigate the cause of the false alarms and take immediate steps to prevent such incidents in the future. Your comfort and safety are of utmost importance to us, and we appreciate your understanding. We value your feedback and hope to have the opportunity to provide you with a more positive experience in the future.Sincerely, Miran PatelHotel Manager

8/10 Good

Rose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alec was very professional and courteous
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 26, 2024
Dear Rose,Thank you for your feedback and the 4 out of 5 rating. We're delighted to hear that Alex provided professional and courteous service during your stay. If there are specific areas where we can further improve to earn a perfect rating next time, please let us know. We appreciate your stay, and we hope to welcome you back soon!Sincerely, Miran PatelHotel Manager

8/10 Good

Wilfrido

Business traveler
Liked: Cleanliness, amenities
Stayed 2 nights in Jan 2024
Response from Hotel Manager on Jan 23, 2024
Dear Wilfrido,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay.Sincerely, Miran PatelHotel Manager

10/10 Excellent

Dionela

Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 24, 2024
Dear Dionela,Thank you for the 5-star rating. We strive for 100% guest satisfaction, and I’m very glad you were so satisfied. We believe we should provide a great combination of comfort, convenience, amenities, and value to our guests, and clearly, you agree. I hope that if your travels bring you to this area again, you will stay with us. Serving guests like you makes being in this business a true pleasure.Sincerely, Miran PatelHotel Manager

4/10 Poor

Jill, Humble

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Hotel Manager on Jan 24, 2024
Dear Jill,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely, Miran PatelHotel Manager

2/10 Terrible

sydney

Stayed 1 night in Jan 2024
Response from Hotel Manager on Feb 11, 2024
Dear Sydney,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Sincerely, Miran PatelHotel Manager

6/10 Okay

Cesar

Liked: Staff & service
Stayed 2 nights in Jan 2024
Response from Hotel Manager on Jan 21, 2024
Dear Cesar,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business.Sincerely, Miran PatelHotel Manager

8/10 Good

Rose

Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 20, 2024
Dear Rose,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business.Sincerely, Miran PatelHotel Manager

4/10 Poor

Darling

Disliked: Amenities, property conditions & facilities
the bathroom had molds and there was no hot water to take a shower. Tried to have coffee at breakfast, it was empty! so much for a birthday weekend
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 18, 2024
Dear Darling,We sincerely apologize for the disappointing experience during your birthday weekend stay. The issues you encountered, such as mold in the bathroom, lack of hot water, and empty coffee during breakfast, are unacceptable and fall below our standards. We appreciate your feedback, and we assure you that we are taking immediate steps to address and rectify these concerns. Your comfort and satisfaction are our top priorities, and we regret that we fell short during your special occasion. We hope to have the opportunity to provide you with a much-improved experience in the future.Sincerely, Miran PatelHotel Manager

2/10 Terrible

Azalai

Stayed 1 night in Jan 2024
Response from Hotel Manager on Feb 5, 2024
Dear Azalai,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Sincerely, Miran PatelHotel Manager

4/10 Poor

Dawn

Stayed 2 nights in Jan 2024
Response from Hotel Manager on Jan 17, 2024
Dear Dawn,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely, Miran PatelHotel Manager

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 17, 2024
Dear Thomas,It is a great pleasure to see 10/10-star reviews. I hope you had an awesome and marvelous stay. The rating has overwhelmed our team. It is an honor to host guests like you. I look forward to seeing you again soon.Sincerely, Miran PatelHotel Manager

2/10 Terrible

Dianne

Stayed 2 nights in Jan 2024
Response from Hotel Manager on Jan 17, 2024
Dear Dianne,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Sincerely, Miran PatelHotel Manager

2/10 Terrible

Daniela

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There is no hot water in the hotel. The heater and phone were broken in our first room, we were moved to a second room where the heater and phone are also broken. It’s 11 degrees outside and we do not have hot water or heat. The staff is rude and unhelpful. Waited over 30 minutes for one of them to come check the heater and had to go down to the lobby to get them. Absolutely worst hotel I’ve ever stayed at. I do not recommend them at all. Save your money and time and stay somewhere else.
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 15, 2024
Dear Daniela,We deeply regret the unsatisfactory conditions you experienced while visiting, such as the broken phone and heater, the absence of hot water, and the incompetent staff. We are sorry for the inconvenience and frustration this has caused, and it does not meet our standards. We value your feedback and are taking these concerns seriously to avoid reoccurring. We appreciate your input and look forward to the chance to make things right for a future visit that is more enjoyable.Sincerely, Miran PatelHotel Manager

6/10 Okay

Julie

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
No hot water in the morning so we started the day with cold showers. There was a roach in the bathroom and the staff was rude. Overall horrible experience from the start. We arrived at 8 pm and there was no one at the front desk. Waited for nearly 10 minutes for guy to show up to check us in. He was rude and acted totally put out to have to do his job.
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 15, 2024
Dear Julie,We truly regret all of the problems you experienced while visiting, such as the roach infestation, the absence of hot water, and the incompetence of our employees. We sincerely apologize for any inconvenience and frustration this may have caused you; this is not indicative of our standards. Your input is very important to us, and we are working hard to resolve these problems in order to stop them from happening again. We are aware of your displeasure and value your patience. We appreciate your input and hope that we will have the chance to improve things in the future so that you have a better stay.Sincerely, Miran PatelHotel Manager

10/10 Excellent

Luther, Farmington

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
No hot water for 2 days ! I should be comped for a day or charged or refunded half of what I paid for this hotel. It’s a la Quinta not a 40$ hotel . We will not stay at la Quinta’s again !
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 15, 2024
Dear Luther,We sincerely apologize for the inconvenience you experienced with the lack of hot water during your stay. This is not reflective of our standards, and we understand the impact it had on your experience. Your feedback is crucial, and we are actively addressing the issue to prevent a recurrence. We regret that we fell short of your expectations, and we appreciate your understanding. We value your feedback and hope to have the opportunity to make amends for a more satisfactory stay in the future. Sincerely, Miran PatelHotel Manager

4/10 Poor

Theresa

Traveled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Corners and elevator wasn’t clean. I stayed in the deluxe suite and had no hot water and when we checked in we had to come back to check in because the computer was down. I could hear water running in the walls and a dog barking at 6am. Breakfast was to go til 10am I went before 9am and the only thing left was waffles and cereal. Staff didn’t offer any compensation once so ever.
Stayed 2 nights in Jan 2024
Response from Hotel Manager on Jan 14, 2024
Dear Theresa,We sincerely apologize for the multiple issues you encountered during your stay. Your feedback is crucial, and we'll address the cleanliness concerns, hot water issue, and inconvenience at check-in promptly. Additionally, we'll review and improve our breakfast service to ensure a better experience for our guests. We appreciate your understanding as we work towards making the necessary improvements. Sincerely, Miran PatelHotel Manager

2/10 Terrible

Justin

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Hotel Manager on Jan 13, 2024
Dear Justin,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely, Miran PatelHotel Manager

6/10 Okay

Judith, McAllen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds to hard , overall everything else was good.
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Jan 11, 2024
Dear Judith,Thank you for your feedback. We’re glad to hear that you found most aspects of your stay to be good. We regret that you found our beds too hard. We understand that bed comfort can be subjective and varies from person to person. We appreciate your input and will take it into consideration as we continually work to improve our guest experience.Sincerely, Miran PatelHotel Manager

10/10 Excellent

Mike

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will definitely stay here again.
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 9, 2024
Dear Mike,Thank you for the perfect rating! We're thrilled to hear that you had a positive experience and that you plan to stay with us again. If there's anything specific you enjoyed or if there's anything we can do to make your future stays even better, please let us know. We appreciate your feedback and look forward to serving you again!Sincerely, Miran PatelHotel Manager

8/10 Good

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Hotel Manager on Jan 9, 2024
Dear Stacy,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay.Sincerely, Miran PatelHotel Manager