Rooftop terrace

Reviews of Comfort Hotel Fortaleza

4 out of 5
Comfort Hotel Fortaleza
Rua Frei Mansueto 160, Fortaleza, CE

Reviews

8.4

Very Good

Rating 10 - Excellent. 270 out of 639 reviews" "
Rating 8 - Good. 262 out of 639 reviews" "
Rating 6 - Okay. 67 out of 639 reviews" "
Rating 4 - Poor. 18 out of 639 reviews" "
Rating 2 - Terrible. 22 out of 639 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Fernando, London

Very friendly staff and great location, two blocks away from the beach. The restaurant serves great food and the inclusive breakfast is well catered for. I had a very pleasant stay and will definitely return.
Stayed 7 nights in Jan 2024

10/10 Excellent

cheryl

Stayed 1 night in Jun 2023

8/10 Good

Carol

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 4 nights in Mar 2023

10/10 Excellent

Rayene

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Complete breakfast buffet with many options. Great location, great service.

8/10 Good

Cornel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok
Somewhat dated
Stayed 1 night in Jun 2022

10/10 Excellent

cheryl

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, friendly, close to beach, yummy breakfast.
Stayed 1 night in Jun 2022

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay, good price.
Stayed 2 nights in May 2022

6/10 Okay

Ailton

Stayed 2 nights in Mar 2022

8/10 Good

cheryl

Stayed 1 night in Nov 2021

8/10 Good

cheryl

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful free breakfast. Had a partial view of ocean from our window
Stayed 1 night in Nov 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the beach
Stayed 1 night in Jul 2021
Response from Equipe Comfort Fortaleza on Jul 30, 2021
Prezado hóspede, Agradecemos pelo seu comentário sobre nosso hotel, sua opinião é muito importante. Quando puder, volte a nos visitar. Forte abraço

4/10 Poor

Verified traveler

Business traveler
Disliked: Staff & service, amenities
No
Stayed 2 nights in Jul 2021

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. Only problem was the motor on the jacuzzi was broke.
Stayed 2 nights in Mar 2021
Response from COMFORT HOTEL on Apr 28, 2021
Thank you very much for your evaluation, it is very important for us. Rest assured that our greatest desire is to guarantee the satisfaction of our guests and we hope to have the pleasure of welcoming you again, as having you as a guest is very important to us. Best Regards, Comfort Fortaleza Hotel

2/10 Terrible

Verified traveler

Traveled with partner
They claim that can NOT find my reservation, for something that already paid to Cheaptickets Needs refund as was NOT used for this trip Also they quoted much higher rate for stay
Stayed 1 night in Feb 2021

6/10 Okay

Verified traveler

Stayed 1 night in Sep 2020
Response from COMFORT HOTEL on Feb 11, 2021
Prezado Hóspede, Obrigado por avaliar nosso empreendimento nas mídias sociais! Seu feedback é super importante para o aprimoramento de nossos serviços e atendimento aos nossos clientes. Esperamos recebê-lo em breve! Atenciosamente, Equipe Comfort Fortaleza

8/10 Good

Efrain

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 11 nights in Jun 2020
Response from COMFORT HOTEL on Aug 25, 2020
Prezado Hóspede, Obrigado por avaliar nosso empreendimento nas mídias sociais! Seu feedback é super importante para o aprimoramento de nossos serviços e atendimento aos nossos clientes. Esperamos recebê-lo em breve! Atenciosamente, Equipe Comfort Fortaleza

10/10 Excellent

Nicolas

Liked: Cleanliness, staff & service, room comfort
Top location
Stayed 1 night in Mar 2020

6/10 Okay

Kristi

Traveled with family
Just OK
Everything was just ok. Hotel is old. Showed signs of it. WiFi was terrible. I wasn’t able to do anything using it. Thankfully I have an international phone plan that allowed me to respond to business emails. Service was only ok. There’s one guy that went above and beyond otherwise service was extremely slow and my food order was never correct. I won’t be staying again.
Stayed 3 nights in Jan 2020
Response from Comfort Hotel Fortaleza on Jan 15, 2020
Dear Guest, Thank you for rating our venture! Your feedback is very important for the improvement of our services and customer service. We hope to see you soon! Comfort Hotel Fortaleza

2/10 Terrible

Claudio

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2019
Response from COMFORT FORTALEZA on Jan 9, 2020
Prezado Hóspede, Obrigado por avaliar nosso empreendimento nas mídias sociais! Seu feedback é super importante para o aprimoramento de nossos serviços e atendimento aos nossos clientes. Esperamos recebê-lo em breve! Atenciosamente, Equipe Comfort Fortaleza

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service
Good cost benefit. Fate value. Good for business on a budget. Great location
Stayed 3 nights in Aug 2019

8/10 Good

Miriam Souza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
😃😃
Very good!😀
Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveler

Business traveler
Disliked: Property conditions & facilities
Room not well prepared. Even soap and shampoo were not replenished.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019
Response from Equipe Comfort Fortaleza on Jun 17, 2019
Prezado hóspede, Estamos muito felizes com sua avaliação! É muito bom saber que estamos seguindo pelo caminho certo e satisfazendo 100% nossos hóspedes! Muito obrigado pelo seu retorno, ele é essencial para que possamos continuar sempre melhorando nossos serviços! Esperamos revê-lo em breve! Atenciosamente Equipe Comfort Fortaleza

8/10 Good

Ricardo, Tampa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel close to the beach. I was on the 20 floor and the 4 elevators were working so no problem going to my room.
Stayed 2 nights in Oct 2018
Response from Gerente Geral on Nov 4, 2018
Dear Guest , We are very pleased with your evaluation and compliments! It's great to know that we are on the right track and satisfying our guests 100%. Thank you very much for your feedback, it is important for us to continue with the standard of excellence of our services. We hope to see you soon! Best Regards, Comfort Fortaleza Hotel

8/10 Good

PUI SHUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money. It is amazing that the check in process took more than 10 minutes.
Stayed 1 night in May 2018
Response from Gerente Geral on Jun 21, 2018
Prezado hóspede, Agradecemos por avaliar nosso empreendimento, seu retorno é muito importante para continuarmos a melhorar a qualidade dos nossos serviços e instalações. Aguardamos uma próxima visita. Saiba que é sempre uma grande prazer recebê-lo conosco.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good cost-benefit option. Clean. Good breakfast. Very helpful and sympathetic staff. Large room. Sound of the elevator hall, access hall and neighboring appartments could have been better insulated.
Stayed 7 nights in Aug 2017

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities, room comfort
Typical Brazilian Hotel in the North-East
The hotel is ok in a Brazilian way. Floor tiles in the room, not really elegant but functional. Gym area is very small and not very good equipped. You can see the age of the hotel. Staff is ok, not very friendly but also not nasty. It's an ok hotel to stay. Not more and not less.

8/10 Good

Rafa, arizona

Liked: Cleanliness, property conditions & facilities, room comfort
10 nights last two weeks of june 2013
very pleasant, the room was very comfortable, good pool, breakfast was terrific, coffee, omelets, fruits, desserts & more. the room was clean, hotel location excellent next to the beach, taxi stand, excellent restaurants, mini-stores, gas station, and pharmacy, I just see a lot of slackers-schemers and may be criminals in the alleys next to hotels.it is not fun-completely safe to walk around the hotel or next to the beach. the hotel staff was nice, but they don't provide needed information for safety for example they don't give you a city map if you don't request one, don't inform your about the different type of transportation for example to see a soccer game in castelao arena, they don't tell you that the tour companies offer transportation to the soccer game which is safer than riding in taxis, didn't tell us about the protest in one nigh, we have to be asking for those details, internet is very weak. Brazilians are not the best hostess, some people are schemers & play "the good Samaritan game" and some people are arrogant and jerks, also they don't like to hear complains. I don't feel they are ready for big events like Olympics or world cup. good things gym was free, the room was nice, the hotel offers really good prices, I feel what they charge is correct.

8/10 Good

Brooklyn Dave

Liked: Cleanliness, staff & service, room comfort
Blue collar hotel with blue collar value
The hotel scene in Fortaleza is generally overpriced and underwhelming so it was refreshing to stay at a hotel where price matched value. Nothing fancy, frilly, or chic about this hotel, just very utilitarian. The best thing about this hotel was their breakfast bar. Lord knows how terrible brazilian give short shrift to breakfast, they just don't take it as seriously as we americans, but I have to commend them for keeping the coffee and OJ flowing all the way till breakfast hours were closed which not all brazilian hotels respect. I especially liked the fact that they extend breakfast hours an extra hour on Fri-Sun. The worst thing about this hotel was their WiFi connectivity. It was atrocious which really put a crimp on my work plans. But in all fairness, internet connectivity in brazil is pathetic to begin with so I take it with a grain of salt. I love brazil but in many ways, it is still the "country of tomorrow and always will be."

10/10 Excellent

Wilker

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Precisa melhorar
Quarto antigo com móveis gastos, Wi-Fi não funcionava, telefone não funcionava, cofre não funcionava e a água não esquentava direito. Em frente ao hotel tem uma música alta até as 4:30 da manhã. Parece dentro do quarto nao faz sentido o preço.
Stayed 2 nights in Nov 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boa localização, quarto confortável e espaçoso, bom atendimento, deixou a desejar o café da manhã pois todos os dias era servido a mesma coisa, não tinha muita variedade, a piscina também ninguém usa talvez pela localização muito exposta na frente do restaurante.
Stayed 3 nights in Nov 2023

8/10 Good

ALESSANDRA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023

10/10 Excellent

Antônio Edesio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Gustavo

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Péssimo
Na reserva consta "ESTACIONAMENTO GRÁTIS", cheguei no estacionamento e constava fechado, pois estava lotado, resumo: o carro teve que dormir na rua mesmo eu tendo pago pelo estacionamento na reserva. Dia 20/09 o hotel ficou o dia todo sem água, informaram que voltaria às 18 horas e a mesma não voltou, ao perguntar o funcionário, totalmente arrogante e despreparado, ele disse para subir e ligar a torneira pra ver se voltou. Não indico pra ninguém.
Stayed 3 nights in Sep 2023

8/10 Good

FRANCISCO D

Stayed 2 nights in Sep 2023

10/10 Excellent

Giovanni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

8/10 Good

Nara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito boa
Muito boa
Stayed 1 night in Jul 2023
Response from Caio Bruno Aguiar | Coord. de Serviços e Operações on Jul 18, 2023
Olá Sra. Nara, Obrigado por compartilhar sua experiencia conosco. Esperamos recebê-la em breve.Atenciosamente,

10/10 Excellent

Caio mucio

Stayed 2 nights in Jul 2023

10/10 Excellent

gledison

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

8/10 Good

gledison

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Caio Aguiar | Coord Operações e Serviços on May 30, 2023
Obrigado por nos avaliar!

10/10 Excellent

Charmila de Souza

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente Hotel
Excelente Hotel, seguro, atendimento maravilhoso desde da recepção, limpeza todos os dias, funcionários prestativos, agradável!
Stayed 9 nights in May 2023
Response from Caio Aguiar | Coord Operações e Serviços on May 30, 2023
Olá Sra. Charmila, Agradecemos sua visita e seus elogios. Ficamos muito contentes. Esperamos recebê-la em breve.

10/10 Excellent

Hivigne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel
Hotel muito bom, ótimo café da manhã, variado e delicioso. Funcionários simpáticos, quarto amplo e confortável, localização ótima. Tudo maravilhoso, já é a terceira vez que fico neste hotel. Voltarei novamente.
Stayed 2 nights in Mar 2023

10/10 Excellent

Elton

Stayed 2 nights in Feb 2023

10/10 Excellent

Gustavo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

8/10 Good

Elisandra

Stayed 2 nights in Jan 2023

10/10 Excellent

ANA MARIA

Stayed 5 nights in Jan 2023

10/10 Excellent

Edmilson S

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023

8/10 Good

Jose David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

Karol

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 2 nights in Jan 2023