Ratings based on 47 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
79% of guests recommend
3.6 Room cleanliness
3.7 Service & staff
3.3 Room comfort
3.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Idaho

Friendly and helpful staff. Good, safe location.

Posted Mar 8, 2015
Two pools for the kids to play in. Comfortable location in a safe area. Close to many things including hot springs, waterfalls, and hiking. Comfort level of beds is typical for Costa Rica. All other places have been much the same. Rooms are clean and quiet though. Would surely stay here again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice

Posted Feb 26, 2015
Overall for the price we paid, its ok and if you are on a limited budget, I recommend. Breakfast was really good
2 out of 5
by A verified travelerfrom Ubatuba, Brasil

decadente

Posted Jan 22, 2015
Pros: o quarto é confortável.
Cons: colocar um frigo bar, modernizar o banheiro, pintar e remover as manchas de umidade.
Location: ruim. precisa pegar o carro para qualquer coisa.
1. reservei pela vista para o vulcão: a vista da foto da publicidade só existe de 1 angulo, á beira da piscina. 2. a piscina estava vazia, para limpeza. 3. a varanda dos apartamentos não oferece privacidade nenhuma. 4. recebem ônibus de excursão.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Mexico

Excelente y muy bien ubicado una vista hermosa

Posted Dec 23, 2014
La alberca muy bonita, el cuarto agradable todo el personal muy amable
4 out of 5
Recommended
for Getaway With Friends
by Philippefrom France

Un bon rapport qualité/prix

Posted Nov 28, 2014 on Hotels.com
Séjour d'une nuit, plongeon dans la piscine, mangé au Grill en face de l'hôtel... et hop dodo dans un bon lit. Quoi de mieux ? Hôtel à recommander
1 out of 5
Recommended
for Families
by Humberto Jfrom Miami, FL

Hotel Needs to be upgraded

Posted Nov 17, 2014 on Hotels.com
The Hotel was poorly maintained, but the staff tried to accommodate us. No internet service was available in the room as was stated in Hotels.com
3 out of 5
Recommended
for Families
by A verified traveler

Posted Aug 11, 2014 on Hotels.com
This place has nothing fancy but their garden through out the entire hotel grounds is breath taking. And the view to the volcano is absolutely worth the stay at this hotel.
1 out of 5
by Elanafrom Wyoming

Hotel Tacotal

Posted Apr 19, 2014
Pros: The view of Arenal Volcano.
Cons: It really needs to be remodeled and updated. There is no way to drive to the bungalows and rooms. The pool was in disrepair.
Location: good view of Arenal. Arenal National Park is close by. There are hot springs close by.
We did not have a mattress in the room. We tried to sleep on the box springs. The window air conditioner was very noisy. The toilet squelled when flushed. We did not have hot water until a new propane gas tank was exchanged with the empty one. We wanted to shower at 6 am but had to wait until after 7 am when the proper staff was there. The whole place was run down. It needs some TLc. The lady at the front desk really pushed us to take a tour and to go to the hot springs. The front office was locked and chained during the night and until 7am. The manager seemed not to understand about a mattress and frankly, I don't think he cared. It was expensive for the condition.
3 out of 5
Recommended
for Families
by A verified traveler

Nice property between town and volcano

Posted Apr 18, 2014 on Hotels.com
Overall, the hotel was very nice and a great value, but I was surprised by how little they took advantage of the volcano view when laying out the buildings. We stayed in the hotel part, and the roof blocked most of our view, as it would for most of the other rooms. I stopped in front of several cabins and the view was partially obscured by the hotel building as well. There are some hotel rooms on the end and some cabins with a good view, and a good view from the garden area and lower pool. The volcano is frequently clouded at the top, so I wouldn't choose solely based on the views anyway. There is only one restaurant, a steakhouse, that is close by. It is a 10-min drive to town for more selection. No dinner served at hotel restaurant. Very nice grounds.
4 out of 5
Recommended
for Families
by Fernandafrom Connecticut

The view for the volcano!!

Posted Apr 18, 2014 on Hotels.com
It was legit the best view! The volcano was right in the front. It was cloudy but that's not the hotels fault. It cleared and it was an amazing view!!!