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Reviews of Recanto Cataratas - Thermas, Resort e Convention

4.5 out of 5
Recanto Cataratas - Thermas, Resort e Convention
Avenida Costa E Silva 3500, Foz do Iguaçu, PR

Reviews

9.2

Wonderful

Rating 10 - Excellent. 654 out of 1001 reviews" "
Rating 8 - Good. 275 out of 1001 reviews" "
Rating 6 - Okay. 52 out of 1001 reviews" "
Rating 4 - Poor. 13 out of 1001 reviews" "
Rating 2 - Terrible. 7 out of 1001 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very impressed by the property and the staff. Everyone was very helpful and friendly. It looks like they have expansion plans to make the place even more amazing. The rooms were comfortable. The beds were very firm but I liked them. The air conditioning was very cold. The drinks were good and reasonably priced. They had adequate games. We enjoyed the bowling. Also the massage was well priced and very good. I would go back again and recommend to others.
Stayed 3 nights in Apr 2024
Response from Guest Relation - Recanto Cataratas Resort on Apr 17, 2024
Olá, Sr. William! Muito obrigada pela avaliação e preferência de hospedagem. Esperamos recebê-lo novamente! Atenciosamente, Guest Relation - Recanto Cataratas Thermas Resort & Convention.

10/10 Excellent

Sung Yi

Stayed 2 nights in Jan 2024
Response from Guest Relation - Recanto Cataratas Resort on Mar 24, 2024
Agradecemos por sua avaliação!

6/10 Okay

GLENN, Ninette

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Amenities
Stayed 2 nights in Jan 2024
Response from Guest Relation - Recanto Cataratas Resort on Feb 7, 2024
Olá bom dia! Agradecemos a preferencia de hospedagem.

10/10 Excellent

Matias

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy lindo lugar para compartir en familia
Stayed 2 nights in Jan 2024
Response from Guest Relation - Recanto Cataratas Resort on Feb 7, 2024
Olá Sr. Matias, bom dia!Agradecemos o elogio e a preferencia de hospedagem.

6/10 Okay

Eduardo

Stayed 5 nights in Jan 2024
Response from Guest Relation - Recanto Cataratas Resort on Jan 18, 2024
Obrigada pela preferência de hospedagem. Esperamos recebê-los novamente.

10/10 Excellent

Marcia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I highly recommend this place! Amazing, food is great, service is top notch, great place to recharge and relax. Drinks were awesome:)
Stayed 2 nights in Nov 2023
Response from Guest Relation - Recanto Cataratas Resort on Nov 14, 2023
Thank you for the review!We hope to welcome you again soon for more memorable moments and a wonderful stay.Cordially,

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Guest Relation - Recanto Cataratas Resort on Oct 31, 2023
Olá, Agradecemos pela sua avaliação! Esperamos recebê-los novamente em breve para mais momentos agradáveis e uma estadia memorável. Atenciosamente,

10/10 Excellent

kapil, irvine

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great amenities
Stayed 2 nights in Aug 2023
Response from Guest Relation - Recanto Cataratas Resort on Aug 6, 2023
Olá, Agradecemos pela sua avaliação! Esperamos recebê-los novamente em breve para mais momentos agradáveis e uma estadia memorável. Atenciosamente, Guest Relation Recanto Cataratas Thermas Resort & Convention

10/10 Excellent

Daniel Bomfim Brito

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 19 nights in Jun 2023
Response from Guest Relation - Recanto Cataratas Resort on Jul 8, 2023
Ficamos muito felizes com a sua classificação e esperamos recebê-los mais vezes no Resort. Até Breve! Cordialmente,

8/10 Good

William

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Some of the staff walk in the hallways tourists be damned. Taking up 2/3 of the walkway. Most were very nice and accommodating.
Stayed 2 nights in Apr 2023
Response from Guest Relation - Recanto Cataratas Resort on Apr 23, 2023
Sua opinião é muito importante para nós e contribui com o nosso objetivo de aprimorar nossos serviços.Aguardamos sua volta e a próxima oportunidade de servi-los!

6/10 Okay

andre luiz

Liked: Cleanliness
Nice hotel, poor room view and disturbing employee
Hotel is nice, but it seems there is a Human Resources problems as employees were complaining about wages. Poor internet connectivity! There are sales guys disturbing and trying to sell time sharing while you are resting at the pool. Hotel was empty, but it was given a poor view from the room. Probably I wouldn’t return!
Stayed 2 nights in Mar 2023
Response from Guest Relation - Recanto Cataratas Resort on Mar 22, 2023
Olá boa tarde! Agradecemos muito por nos avaliar e por dedicar com tanto carinho uma parte de seu tempo para compartilhar sobre sua experiência em nosso Resort! Estaremos encaminhando a sua avaliação para o setor responsável. Agradecemos por sua contribuição e esperamos que nos dê a oportunidade de acomodá-la em uma outra ocasião, quando poderá desfrutar de uma estadia que te surpreenda positivamente, reestabelecendo sua confiança em nós.

10/10 Excellent

Pete

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort hotel with lots of facilities and entertainment
Stayed 2 nights in Feb 2023
Response from Guest Relation - Recanto Cataratas Resort on Mar 3, 2023
Ficamos muito felizes com a sua classificação e esperamos recebê-los mais vezes no Resort. Até Breve! Cordialmente,

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, spacious, nice pool
Stayed 3 nights in Feb 2023
Response from Guest Relation - Recanto Cataratas Resort on Mar 3, 2023
Ficamos muito felizes com a sua classificação e esperamos recebê-los mais vezes no Resort. Até Breve! Cordialmente,

10/10 Excellent

MAURICIO, JACAREI

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place for family. Several activities are offered to enjoy the stay. The breakfast and dinner are awesome.
Stayed 4 nights in Feb 2023
Response from Guest Relation - Recanto Cataratas Resort on Feb 26, 2023
Ficamos muito felizes com a sua classificação e esperamos recebê-los mais vezes no Resort. Até Breve! Cordialmente,

10/10 Excellent

Stephen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hey For the non Portuguese speaking crowd this is the place to be. The pools are great. Staff is excellent. Food is wonderful. Very safe and friendly. It’s all good.
Stayed 3 nights in Nov 2022
Response from Gabrielle Tanuri on Dec 14, 2022
Dear Stephen,Let us take this opportunity to thank you for choosing Recanto Cataratas Resort for your stay. We are happy to know that our staff showed committement in providing you a helpful service. We get very proud of our customer service and seek to train our employees to meet top quality service standards.

8/10 Good

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Guest Relation - Recanto Cataratas Resort on Jun 14, 2023
Ficamos muito felizes com a sua classificação e esperamos recebê-los mais vezes no Resort. Até Breve! Cordialmente,

8/10 Good

Wydia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is good and eco friendly. Unfortunately the thermen treatments are very bad. I used it 3 (body massage, hairsalon and face treatment). I got an allergic reaction. The thermen staff is seriously not experienced. That is why they make you pay in advance for all the treatments. VERY BAD!!!
Stayed 4 nights in Sep 2022
Response from Guest Relation - Recanto Cataratas Resort on Jun 14, 2023
Agradecemos por nos avaliar. Atenciosamente

10/10 Excellent

Daniela, RIVERDALE

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 4 nights in Aug 2022
Response from Guest Relation - Recanto Cataratas Resort on Jan 18, 2023
Ficamos muito felizes com a sua classificação e esperamos recebê-los mais vezes no Resort.Até Breve!Cordialmente,

6/10 Okay

RICHARD, Sainte-Thérèse

Stayed 3 nights in Jul 2022
Response from Guest Relation - Recanto Cataratas Resort on Jun 14, 2023
Agradecemos por nos avaliar. Esperamos recebê-los mais vezes no Resort. Atenciosamente

10/10 Excellent

GERMAN

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2022
Response from Camille Czajka on Mar 7, 2022
Olá GERMAN, Agradecemos por nos avaliar. Sua opinião é muito importante para nós. Esperamos recebê-lo mais vezes no Resort. Atenciosamente,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The employees are very helpful and the place is really nice … reminded me of a hotel in Cancun and sometimes of a cruise ship- the massage was phenomenal
Stayed 3 nights in Aug 2021
Response from Mariza Goulart - Recanto Cataratas Resort on Aug 18, 2021
Dear Guest, Thank you for taking the time to make your review about the recent stay at Recanto Cataratas Resort. We are glad to know you had a great time with us and that the Spa service reminded you some nice place in the world. Hope seeing you again in the future. Best Regards,

10/10 Excellent

Rateb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021
Response from Mariza Goulart - Recanto Cataratas Resort on Jun 22, 2021
Olá Rateb! Agradecemos por nos avaliar ! Somos gratos com a classificação de sua avaliação, isso representa que suas expectativas foram superadas e nos incentiva a sempre oferecer o melhor aos nossos hóspedes! Esperamos que seu regresso seja breve! Atenciosamente,

10/10 Excellent

Ricardo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2021
Response from Mariza Goulart - Recanto Cataratas Resort on May 13, 2021
Ricardo, Agradecemos por nos avaliar! Esperamos que possa retornar em breve, para uma estada ainda mais agradável. Cordialmente,

10/10 Excellent

Gilbert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 1 night in Dec 2020
Response from Recanto Cataratas Resort on Jan 2, 2021
Dear Mr. Gilbert, Thank you for your comment. We are deeply glad to know that you had an Amazing stay with us. We hope welcoming you again in a further opportunity.

10/10 Excellent

Taisa

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect days
It was amazing! Great food, big room, and there was a wonderful 'lights Christmas celebration. Love it all!
Lights Christmas
Stayed 2 nights in Dec 2020

8/10 Good

Julio Cesar

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Great value. Too Covid risky right now.
Great pools area. Good breakfast (but the same variety everyday). Stayed in older rooms. Not bad, but deserve an upgrade. Good staff. Quick room services. PROBLEM: too much people, no real covid distancing measures (marks on the ground are not used), people don’t comply and don’t care. There’s no orientation or measures from the hotel to keep people apart. We won’t go back before the pandemic ís over.
Stayed 4 nights in Dec 2020
Response from Recanto Cataratas Resort on Jan 2, 2021
Dear Mr. Julio Ceasar, We thank you for your comments. The opinion of our guests is very important because it gives us the opportunity to analyze how we can improve each day. Our Resort is taking very seriously all the sanitaries measures during the pandemic, including the face masks and step marks on the floor to prevent the distancing measures, however, we understand your concerns about these measures. Your comments will be shared to our Managers to analyze and to improve even more the distancing mesaures, services and the accommodations during this time. We truly hope you may give us a new opportunity to welcome you at Recanto Cataratas Resort, so we can positively serve you with our best service, restoring the trust in us.

10/10 Excellent

Fabio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for family!
Great hotel for family activities. The new building is modern and spacious. Staff is friendly.
Stayed 2 nights in Sep 2020

10/10 Excellent

KYONG

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Very good
Very good for getaway
Stayed 3 nights in Mar 2020

8/10 Good

Romina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020

8/10 Good

Muriel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reception desk were very helpful and assisted in every way possible. The bell boys were exceptional, they deserve 5 stars. Was a little disappointed with the towels, thin, small and smelled of bleach when wet. Bathrooms need some updating. Our stay otherwise was very good, gym is well equipped.
Stayed 3 nights in Jan 2020
Response from Lorine Roters - assistente de relacionamento on Feb 7, 2020
Dear Muriel Thank you for your evaluation. We are happy to hear that you enjoyed our service. We are dedicated to showing all the affection and respect we have for our guests. I am sorry to have this impression on some aspects, your report on this punctual inconvenience was forwarded to the responsible sector so that we can improve our services. We hope the opportunity to receive you soon, for a stay that exceeds your expectations

10/10 Excellent

Delfino

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

8/10 Good

Rosa M

Experience
Excellent: Great scented lobby The restaurant was great. A lot of activities for family entertainment, which felt like a cruise. A great New Year's family and friendship floating candle ceremony in the pool. Not so good: Wear and tear noticed in the facilities. It may need a rehab soon. The room very small, but comfortable. The dry/wet sauna did not meet our expectations.
Stayed 2 nights in Jan 2020
Response from Lorine Roters -Relationship Assistant on Feb 7, 2020
Hello Rosa, thank you for taking the time to write this review. We are happy to know that we meet your expectations with our leisure area, accommodation and gastronomy. We regret that this bad impression remained in some aspects. His notes were sent to the responsible sectors so that we can analyze these occasional inconveniences and take the necessary measures. We hope to have the opportunity to have you at our resort soon, to provide you with a stay that exceeds your expectations.

2/10 Terrible

Jason

Disliked: Staff & service
Customer service & food quality issues
During our recent trip to Foz do Igaucu, we stayed at this hotel and did not have a good experience. I ate the Mediterranean sandwich at the pool bar and fell ill with severe stomach pains that lasted a few days. When we reported the issue to the hotel, they were quite dismissive. It took multiple attempts to have the sandwich alone removed from the bill and I never received an apologize. Even when we got a manager involved he was quite impersonal and unapologetic.
Stayed 2 nights in Dec 2019
Response from Lorine Roters - Guest relation - Recanto Cataratas on Feb 18, 2020
Greetings Jason, thank you for taking the time to evaluate us. Your review is important to identify our strengths, and in which aspects we can be even better. It is with surprise and regret that I receive your review, as our service and the quality of our cuisine are often the source of much praise. We regret that this bad impression on us has remained, your comments were promptly forwarded to the responsible sectors so that the necessary measures can be taken. Our resort constantly invests in resources that provide all the comfort and leisure that our guests deserve, so we look forward to the opportunity to welcome you on another occasion, so that you can enjoy our improvements, in a stay capable of exceeding your expectations.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for kids and families; excellent food.
Stayed 4 nights in Dec 2019

8/10 Good

Philippe, CDMX

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recanto is an affordable stay in Iguacu and one can expect everything else accordingly: loud music at the pool, bright Christmas decoration, large dining halls with every day the same buffet... It is some 30 minutes away from the falls (Brazilian side) and 45 from the Argentina side (border crossing included). Paraguay shopping malls are very close to Recanto (15 - 20 minutes border x-sing included).
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place, has everything on one site. Great Spa
Stayed 1 night in Nov 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service
,kjnkiuihihuhhhhhhhhhhhhh ghgggggggg ggggggggg
Stayed 2 nights in Jul 2019

10/10 Excellent

mariana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2019
Response from Recanto Cataratas on May 8, 2019
Agradecemos pela avaliação da sua estada no Recanto Cataratas Thermas Resort e ficamos felizes em saber que atingimos as expectativas! Esperamos ter a oportunidade de recebê-lo novamente em uma outra oportunidade!

10/10 Excellent

San san

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from Recanto Cataratas on May 8, 2019
Agradecemos pela avaliação da sua estada no Recanto Cataratas Thermas Resort e ficamos felizes em saber que atingimos as expectativas! Esperamos ter a oportunidade de recebê-lo novamente em uma outra oportunidade!

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with spacious facilities and large swimming pool
Stayed 1 night in Apr 2019
Response from Recanto Cataratas on May 8, 2019
We thank you for your evaluation of your stay at Recanto Cataratas Thermas Resort and we are happy to know that we have met our expectations! We hope to have the opportunity to welcome you again at another opportunity!

10/10 Excellent

Manhal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent everything.very nice thank you.............
Stayed 4 nights in Jan 2019

10/10 Excellent

Magdalena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel but small rooms
The hotel is big and amazing. It focuses a lot on families as everything involves children. The swimming pool is fantastic and buffet breakfast is delicious. The hotel has loads of entertainment and things to do. However, I did not like my room as it was not what I paid for. The room was a “matrimonial room” as they called it. It means that it is for couples. I was with my boyfriend. The room was extremelly small for one night stay that cost me more than £200 including breakfast for two, which I consider that was extremelly expensive for the room they gave us. The hotel in general is good but it is not value for money if all rooms are as what we got. If you are travelling with children, it is the perfect hotel for you.
Stayed 1 night in Jan 2019

8/10 Good

Verified traveler

Stayed 2 nights in Jan 2019

6/10 Okay

Verified traveler

Stayed 2 nights in Dec 2018

10/10 Excellent

Sam, Oregon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The architecture of this hotel seems outdated and odd, but the interior of my room was modern, spacious, and very comfortable. I was pleasantly surprised when I checked in by receiving a free room upgrade.
Stayed 1 night in Oct 2018

10/10 Excellent

Cilene, Worcester Ma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, helpful staff,good location
Stayed 2 nights in Jul 2018

10/10 Excellent

Mike, Hawaii

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a very good hotel for a Brazilian city outside of São Paulo. It has all of the comforts needed for a relaxing stay with your family! The Falls(Foz do Iguacu) are a must see from both countries and with Paraguay so close you might as well visit 3 amazing and amazingly different countries, while you are there.
Stayed 4 nights in Jul 2018

10/10 Excellent

Tayla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great all inclusive hotel
Beautiful, all inclusive hotel. Whilst this hotel is slightly out of the way and not very close to restaurants. It is an AMAZING hotel. The service was great, the pool was beautiful, wonderful food, there was a full buffet for dinner, clean comfy rooms and excellent service. So if you’re looking for a place where you don’t need to leave your little slice of paradise, this is the place. My only slightly negative point is that there is very little sound buffering between the rooms.
Stayed 3 nights in May 2018
Response from Irianne Holler=- Relationship Manager on May 29, 2018
Dear Mrs Tayla We are realy glad to receive your review. It's like a reward of our effort to make you have a memorable stay. Hope to see you soon !

10/10 Excellent

johnty, n ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place to relax
Really thought hard trying to find any fault with the hotel. Couldn’t! Pools look welcoming and staff very friendly and knowledgeable. We were expecting the usual half board evening meal... not a chance! Terrific food as well. Wife complained that I only booked four days.
Stayed 4 nights in Mar 2018
Response from Irianne Holler - Gerente de Relacionamento on Mar 21, 2018
Good morning ! Thank you so much for your kind review. We are really glad to know that you had a pleasant stay with us . You made us feel we are in a right way, because our main goal is our guests satisfaction. We do hope this experience make you come back again. Best Regards