Ratings based on 1 Verified Reviews
They paid and stayed. We double-checked.
2.0 Room cleanliness
2.0 Service & staff
1.0 Room comfort
2.0 Hotel condition
They paid and stayed.
by Sean from West Berkshire, UK
AppallingPosted Aug 7, 2012
Pros: Breakfast was acceptable
Cons: Very poor service
Location: Close to busy, noisy road
Unfortunately, this hotel spoilt our stop-over at Wurzberg. Booked a room (through Expedia) for 2 adults and 2 children (age 11 and 9) but provided with a room with only 1 double bed. When this was questioned, was told that we would have to pay extra for a bigger room. Was able to connect to Expedia and show the reception staff our booking (2 adults, 2 children). Not interested, we would have to pay extra (another 19 euro) for bigger room. Having arrived late with no other choice, we payed the extra amount. We were then provided with slightly bigger room, with double bed and single bed and were given an extra inflatable bed (with went down during the night and left no floor space). Expedia states that hotel has swimming pool, which our children were really looking forward to. This hotel has no swimming pool. Kids very disappointed. No air conditioning and very close to busy road. Choice was to either open windows and put up with noise, or close windows and put up with stifling heat. Breakfast acceptable but not great.