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Reviews of Best Western Macrander Hotel Frankfurt/Kaiserlei

4 out of 5
Best Western Macrander Hotel Frankfurt/Kaiserlei
Strahlenberger Straße 12, Offenbach am Main, HE

Reviews

8.2

Very Good

Rating 10 - Excellent. 57 out of 166 reviews" "
Rating 8 - Good. 78 out of 166 reviews" "
Rating 6 - Okay. 16 out of 166 reviews" "
Rating 4 - Poor. 7 out of 166 reviews" "
Rating 2 - Terrible. 8 out of 166 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

Liudmyla

Stayed 5 nights in Jun 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for business Travel
Staff were friendly and helpful. Room was clean and comfortable.
Stayed 2 nights in Oct 2022

10/10 Excellent

beverly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly very helpful. Wonderful pillows
Stayed 1 night in Sep 2022

10/10 Excellent

Verified traveler

Stayed 5 nights in May 2020
Response from PES on May 13, 2020
Herzlichen Dank für Ihre Höchstbewertung. Dies schätzen wir sehr. Wir freuen uns auf den nächsten Besuch. Mit BESTen Grüßen, Peggy Schilder - Verkaufsleiterin.

10/10 Excellent

Amalia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from PES on Sep 24, 2019
Dear Amalia, thank you very much for your review here and your stay at the Best Western Macrander Hotel. We hope to see you soon again. Best regards, the Macrander Crew.

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
It is an excellent hotel to stay for my business trip due to the convenient location together with excellent service.
Stayed 2 nights in Jun 2019
Response from PES on Jul 1, 2019
Dear Guest, thanks for choosing us during your Business stay and giving us your lovely Feedback and 5* scoring. We hope to welcome you again in the near future. Kind regards, Peggy Schilder-Sales Manager on behalf of the entire Best Western Macrander Crew!

10/10 Excellent

Liane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Offenbach stay
always friendly staff, clean, perfect for a business trip
Stayed 3 nights in Sep 2018
Response from PES on Oct 23, 2018
Dear Liane, thank you so much for your Review and 5* scoring. We hope to see you soon on your next Business trip. Kind regards, the Best Western Macrander Crew.

10/10 Excellent

Carlos Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good area for doing busness trip to Frankfurt
I would like to come back NeXT year.
Stayed 3 nights in Oct 2018
Response from PES on Oct 16, 2018
Dear Carlos, Thank you very much for staying with us and your 5* scoring. We are glad that you like almost everything in our Hotel for your Business purposes and can´t wait to have you back next year. Best regards, the Best Western Macrander Crew.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from PES on Aug 16, 2018
Lieber Gast, vielen Dank für Ihre tolle Bewertung! Bis zum nächsten Besuch verbleiben wir mit BESTen Grüßen, Peggy Schilder - Verkaufsleiterin.

10/10 Excellent

Tariq

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2018
Response from Peggy on Mar 21, 2018
Thank you very much for your visit and review!

10/10 Excellent

Nicholas, Middlesbrough UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for short city break
Nice hotel close to metro which takes you straight to city centre in a matter of minutes. Very clean.
Stayed 2 nights in Feb 2018
Response from Stefan on Mar 7, 2018
Dear Nicholas, thank you for your great review! We look forward to welcome you again! With best regards Stefan Winkler Assistant Executive Manager

10/10 Excellent

Carlos Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for book fair
Perfect
Stayed 3 nights in Oct 2017

8/10 Good

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean hotel
Hotel was very clean and comfortable. Staff was helpful and friendly. Room was large by European standards. It is very close to a train station. Only downside is that there is not a lot of amenities.
Stayed 1 night in Jun 2017

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Too Expensive of a Breakfast
Breakfast was way too expensive at 19 Euros a person. That is rediculous. I ended up paying 38 Euros for breakfast. Too much even for Frankfurt.
Stayed 2 nights in Jun 2017

8/10 Good

marvin

Liked: Cleanliness, staff & service, property conditions & facilities
Pretty Good Overall!!
Good value for its location. Couldn't get used to lack of central hvac system. Had to keep hotel room windows open for ventilation. No in-room central ventilation.
Dear Marvin, thank you for your comments. Unfortunately not all our rooms provide air condition. For the next time please ask directly for it. At the reception desk also fans are available. Hope to see you soon again, BEST regards, Peggy Schilder, Sales Manager.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chris
Excellent service. Very friendly staff
Thank you for your nice Review. Best regards, Peggy Schilder -Sales Manager.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good business hotel
Very clean, quiet hotel. Great breakfast, with on-site cab service. Great for business and other related stays.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

8/10 Good

SUNIL

Liked: Staff & service, property conditions & facilities, room comfort
Good business hotel
Good 4 star hotel.Need a car. Would stay here again

8/10 Good

Arnold , Santa Rosa, Ca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in the suburbs of Frankfurt
Easy train access to the city for 2.80 euro each way. Staff very friendly to help answer questions. Restaurant staff pleasant. Dinner menu limited but salad buffett worth the price. Breakfast has everything and I mean everything including fresh eggs to order but pricy at 19 euro. Rooms clean and comfortable. Bathrooms more than adequate.

10/10 Excellent

King Ngi, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money
The hotel was comfortable, close to the train station with access to the city center. Shops and restaurants are within walking distance. It's great value for money for an expensive city like Frankfurt.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, terrible location.
Hotel is ok. Staff is very nice and accommodating but the location is terrible. You'll need a car to get around.

10/10 Excellent

valery

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Janice, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very relaxing.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel with excellent staff
it was an excellent hotel vbvbbvvbvbvbvbhhjhjhhjhjhjhjhjhj you should not make people complete moe if they don't want to

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent stay at the Macrander hotel Offenback
Excellent staff who always go the extra mile to help resolve your issues.

6/10 Okay

Shaker Ali Mohsen, Germany

Disliked: Staff & service, room comfort
Too bad reception girl
It was good but the reciption girl was too bad and not polite at all.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good work stay
Hotel is clean and was a short walk to train station, work, and dining for me.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Adequate single night hotel. Room is very basic and somewhat too expensive for what is offered.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice
nice business hotel

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice alternative to downtown Frankfurt hotels
Very nice and comfortable hotel. Nice breakfast worth the 18€. You can reach downtown FRA by taxi for 10-15€. Only bad comment could be applied to all other hotels in the Frankfurt area. Because of the Light and Building fair that brought ten of thousands people in Frankfurt the room was rated at 245€. A week after, i am sure the room will be priced at 100€+ Euros, its normal price. There should be a price control that prevent hotels from triplling the rate when fully booked.....

8/10 Good

Frankfurt Fair expositor, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Great breakfast. S-Bahn at 150m. Great for attending the Frankfurt Fair. Downtown at 10' by train

2/10 Terrible

Frequent Traveller

Disliked: Staff & service, room comfort
Dishonest service and burlap pillows
The good: easy parking, very clean, and dog friendly. The bad?: Tried to tell us a way higher price than what we reserved (when I found my reservation they suddenly saw the 'right' price on the computer screen), one told us about free breakfast buffet from 6-10 and then another gave us a bill for 17 euro each! Told us about parking but fail to tell us about needing their coins to exit and fee charged. Internet info was totally messed up. Extremely rough sheets and pillows (I do not have sensitive skin but this chaffed my face). Would never stay there again nor ever recommend it.

8/10 Good

Pat, Cleveland, oh

Liked: Cleanliness, staff & service, property conditions & facilities
Very solid place.
Good location close to subway or train. Easy to get to the Messa Frankfurt. Staff is great. Food is good. Rooms are great but bed is uncomfortable. Two English speaking channels so bring some CD's to watch. Ok work out center as well.

8/10 Good

Keiji

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

André

Stayed 1 night in Oct 2023

10/10 Excellent

Anthony

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Florence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Honeywell GmbH

Stayed 1 night in Sep 2023

10/10 Excellent

Marco

Stayed 1 night in Sep 2023

2/10 Terrible

Andrii

The booking was canceled from your side. Why do you post some unreal prices ?
Stayed 2 nights in Jun 2023

2/10 Terrible

Dirk

Buchung wurde mit BGB §119 vom Hotel storniert
Stayed 2 nights in May 2023

8/10 Good

Søren

Stayed 1 night in Apr 2023

10/10 Excellent

Henric

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gern wieder
Was soll ich sagen, bin 24:15 eingecheckt und 09:30 abgereist. Frühstück war einfach klasse.
Stayed 1 night in Oct 2022

2/10 Terrible

Cornelius

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Komplett sanierungsbedürftig, definitiv keine 4 Sterne. Nicht sauber.
Stayed 1 night in Oct 2022

10/10 Excellent

yoshinobu

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ジムやサウナがありリラックスできる
Stayed 5 nights in Sep 2022

10/10 Excellent

Jørn

Stayed 1 night in Jul 2022

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Nicht das neueste Hotel aber ok. Jedoch….
Parken mit dem E-Auto kostet 40€ pro Nacht pauschal. (11KW) Laden tagsüber pauschal 20€ plus Parkplatzgebühr. Dazu muss dann so geparkt werden, dass es einem fast die Lieferantentore aufs Auto knallen wenn man nicht genau aufpasst. Beide Ladesäulen sind direkt nebeneinander und man braucht ein extrem langes Kabel da die Autos hintereinander parken müssen. Ein muss dann wenn ein Lieferant kommt im blödesten Fall umgeparkt werden.
Stayed 1 night in Jul 2022

10/10 Excellent

Pawel

Stayed 2 nights in May 2022