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Reviews of City Hotel Mercator

City Hotel Mercator
Mercatorstrasse 38, Frankfurt, HE

Reviews

7.4

Good

Rating 10 - Excellent. 59 out of 361 reviews" "
Rating 8 - Good. 149 out of 361 reviews" "
Rating 6 - Okay. 113 out of 361 reviews" "
Rating 4 - Poor. 31 out of 361 reviews" "
Rating 2 - Terrible. 9 out of 361 reviews" "

7.8/10

Cleanliness

7.2/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Neeme

Stayed 1 night in Jul 2020

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Inexpensive option close to the Zeil
The hotel is in a pretty convenient place for getting places, as it’s pretty close to a transit stop. No A/C in my room and the road noise was too loud to keep the window open, but did get a small (though also loud) floor fan when I asked.
Stayed 4 nights in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
A very nice area with a lovely Though hidden Chinese garden nearby
Stayed 3 nights in Nov 2019

8/10 Good

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and simple hotel well located in Frankfurt area
Stayed 1 night in Nov 2019

8/10 Good

Verified traveler

Business traveler
The property was clean and tidy. Nothing special or spectacular but had all the necessary amenities. The 10€ breakfast was worth the price as it was plentiful and quality. Room service was Adequate and prompt. Overall, a good experience at a Bargain price.
Stayed 4 nights in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel has small but clean rooms and is in a good location. It's an easy walk to the Innenstadt area and the river (approx. 25-30 minutes), and about 10-15 minutes walk to the Merianplatz area with cafes and restaurants. There's a Rewe supermarket around the corner to get supplies and there are 2 U-stations also within walking distance. Friendly staff. It's a little small for families but perfect for business/solo travelers and couples.Would stay here again.
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2019

8/10 Good

David

Liked: Cleanliness, staff & service
A good three star hotel
First looks are not impressive, the Mercator is the ugliest building in its street, but do not be put off. The hotel is in a quiet area, with only a little noise from the odd passing car, so light sleepers will appreciate. Very much a three star hotel with little pretension to be anything else, but unlike many 4 star hotels, it has a homely feel. Very convenient for the charming and equally homely Berger Strasse area and not too far from City centre, which is walkable for anyone who is fit.
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy walk from tram #12 or even Konstablerwache Station if you wanted. The reception staff was able to help us in English, the rooms are clean and have ample room. There is a really good restaurant across the street for pizza and a drink. Highly recommend that too. Overall, a great stay with easy access to the entire city.
Stayed 1 night in Jan 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2018

8/10 Good

Brendan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice area
Hotel was fine, not the most modern, but no problem. Quite a nice area. Easy enough to walk to the city centre. A couple of restaurants within a minutes walk also. There was a tram and a tube stop about 2 mins walk also. We are a family of 3, there wasn't that much space in ouf room, but if wasn't a problem. We would stay again.
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveler

Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2018

6/10 Okay

Mounir Masoud

Liked: Cleanliness, property conditions & facilities
Only Location is good
Location is great very near from zeil street and most of Frankfurt attraction. The room was small and staff wasn’t friendly
Stayed 3 nights in Sep 2018

8/10 Good

Verified traveler

Great stay in Nordend Frankfurt
This is my 3rd year to stay at City Hotel Mercator. The rooms are very comfortable, clean, quiet, well located and have all the amenities I need or want
Stayed 1 night in Aug 2018

10/10 Excellent

Deb, Portland, OR USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hidden residential area gem near city center
this place was exceeded my expectations with the affordable price we paid, the friendly, helpful staff, and a location that was within walking distance to the city center yet out of the way and in a completely safe and pretty neighborhood, where Frankfurt residents actually live. we were able to find some hidden gems, authentic German restaurants and beer gardens, and feel like we were a part of the actual city rather than tourists coming to see some main attractions. the staff helped us with anything we needed and were always smiling and easy to talk with. we loved it!! rooms were also good-sized with nice, big windows and really comfortable beds. absolutely recommend!
Stayed 3 nights in Aug 2018

10/10 Excellent

Saj, Leicester

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was nice and clean. The room was well equipped and clean. The staff were very helpful and friendly. Would recommend to my friends and family.
Stayed 2 nights in Jun 2018

10/10 Excellent

Elle, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic services and condition!
I stayed here for 2 nights and absolutely loved it. Staff were so helpful and friendly. Even though I was a solo traveller, my room had 3 beds, was large and comfortable - great if I wanted friends to stay over. Bathroom was in top condition. Internet was great. Only downside was that the front desk wasn’t open at 7am as specified on the day I wanted to check out early. But the kitchen staff happily assisted me and took my key off me.
Stayed 2 nights in Apr 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Excellent location and decent clean rooms. Staff were professional and polite!
Stayed 5 nights in Feb 2018

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018

8/10 Good

james, Milwaukee Wi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with convenient location
I was impressed with this hotel. An excellent Italian restaurant is right across the street and many other restaurants are close by. The lobby staff was very friendly and helpful.
Stayed 1 night in Sep 2017

6/10 Okay

Ana

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

8/10 Good

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful choice for price and position
Wonderful choice for price and position, problematic with entering the hotel after 22 at night, but still OK
Stayed 2 nights in Aug 2017

6/10 Okay

Hedvig

Stayed 5 nights in Jul 2017

6/10 Okay

Abdalla, Boston

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
🇺🇸 Close to down town
No air condition in the room inter. E.g. Is very weak
Stayed 3 nights in Jul 2017

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was a very clean place with really friendly staff in a very quiet neighborhood, yet near to the train and downtown. Breakfast was great - very convenient and lots of variety. We would recommend it to anyone.
Stayed 4 nights in Jul 2017

8/10 Good

Arjay

Liked: Cleanliness, property conditions & facilities
Average
Room was ok. Hotel does not have its own parking and you have to pay.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Overall, disappointing
Hotel was somewhat hard to find, and when we did, there was absolutely no place to park while checking in. We did manage to get a parking place at the hotel only by sheer luck, one of only three offered by the hotel and the parking area was not what I would call "secure". Hotel lobby was clean and presentable, and staff was helpful and friendly. Our room, however, was a BIG disappointment. Not at all what was shown in the website pictures...not even close. And honestly, the room was in dire need of refurbishment: there was water damage on the wood floor near the bathroom, and also on the bathroom door, which was basically ruined and peeling near the floor. The walls could have used a coat of paint, or total overhaul. The hotel was farther from the city center than I had anticipated, which was my fault, I should have checked the map more closely; however, for the price they are charging for rooms, this hotel should have been much closer to the city center or much cleaner and well kept.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Nice and friendly staff
The staff are really helpful and nice. Excellent staff service impresses me and the receptionist is particularly helpful. Reasonable price.

6/10 Okay

NS, S

Liked: Cleanliness, room comfort
Easy walk to city centre
Stayed 2 nights in a triple room with our 3 yr old and 5 month old. Arrived early (11am) but were still allowed to check-in and get our room. Cot was put up ready for us on our return later. Small but perfectly serviceable room. Short walk to main shopping district so ideal for Christmas markets.

6/10 Okay

Jacob, Saint Paul

Liked: Cleanliness, staff & service
Great value, great location, a bit noisy
Hotel Mercador offered a reasonably-priced room in an excellent location. In a short 15 minute walk, we found ourselves in the heart of Frankfurt, filled with cafés, shops, and many of the popular sights. However, guests may hear noise from other guest's doors opening and closing throughout the hotel, and noises from the street (cars, garbage collection) easily creep through the walls.

10/10 Excellent

Dok, Thailand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel everything is walkable.
Stayed 3 nights and walked to old town each day, about 20 minutes.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
as a tourist is not the best place to stay , there is nothing close to the hotel, but is nice and employees are very helpful

10/10 Excellent

Caroline, Kansas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent enough for a night or two
Place was comfortable and nice after a day of traveling. Nothing too remarkable about the area but a good stopping point

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centrally located but NOT 3 star!
The hotel was priced highly as the Trade Fair was on, in the week we visited. The hotel is not a 3 star establishment. Whilst the communal areas were okay, as was the breakfast which was fine for the amount which we paid extra per person, the room we had was small for 3 people, had no carpets and was quite cold. Under the beds had not been cleaned very well either. The towels were very small and threadbare, so not absorbent at all, and the shower curtain was not clean. We also had to ask for extra towels as there were not enough for 3 people.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Quiet
Pleasant reception at all times. A quiet hotel. Close to the old city and not far from Hauptbahnhof by using tram 12.

8/10 Good

William, Ottawa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value
The hotel is excellent value. It is within walking distance of the downtown core and there are very good restaurants close by. It is very quiet at night. My only quibble is it should provide better reading lights in bed.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Very close to Christmas markets.
Great for a night or two. Close to everything you need.

8/10 Good

SLeite

Liked: Cleanliness, staff & service, room comfort
Good hotel, set in a quiet yet central location
Even though the hotel is located away from the action, it is fairly easy and quick to reach the more desirable areas of Frankfurt. That makes it a good choice, for it is comfortable and more reasonably priced. Breakfast is very good, recommended extra. Wi-fi internet is a bit complicated system, you must get a ticket from the front office every day and it expires frequently.

10/10 Excellent

Anne, East Yorkshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable hotel
Stayed here for 3 nights during October 20015. The hotel looked a bit tatty from the outside, but we were pleasantly surprised when we entered. check in was quick and all the staff we met were very friendly and helpful. Our breakfast was not included in the price but we did pay extra for breakfast which was very good value, buffet style help yourself continental breakfast. The room we booked was a twin, and we had a double bed and a single. The ensuite room was very clean and tidy and equipped with a hairdryer, fan and mini ironing board, but no kettle.

8/10 Good

S, Frankfurt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable Option in Quiet Area
I booked a number of rooms for family for a couple of days. The reception was helpful, especially in requesting taxis to the airport and understanding what was around the immediate area. The rooms were clean and comfortable. My family really like the area. They appreciated that there was a Rewe supermarket nearby as they needed to prepare their own breakfast due to dietary constraints. The price was very affordable and perfect if you just needed a place to sleep. Our only complaint was that the cleaning staff was very rude. When I came to pick up my family I called for the elevator and when I opened the door a cleaning staff member was quite upset that I wanted to use the elevator to get to family's room 3 floors up. I spoke to my other family members and their only complaint was the attitude of the cleaning staff. Other than that, it was a good place to stay.

8/10 Good

James, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to downtown - but not too close
Good little hotel, close to U-bahn, restaurants within three block walk, GOOD Breakfast. Bed pillows to small and too soft.

8/10 Good

Mikala

Liked: Cleanliness, staff & service, room comfort
Nice location
Great neighborhood! Great hotel for the price!

8/10 Good

Ali, Dubai, UAE

Liked: Staff & service, room comfort
Value for Money
Good location (near to market place and train stations - walk to the stations is pretty good as well with a park in between), friendly staff and nice rooms. There is no Airconditioner in the hotel so during summers it can be pretty warm. However rooms do have electrical fans. Overall good value for money and recommended

6/10 Okay

David, Edinburgh

Liked: Staff & service
Off the beaten track, into the real city of Frkfrt
Dated and a bit rundown....but reasonable value. Easy to find, tram or taxi, interesting neighbourhood of bookshops, cafes and restaurants. GOOD FUN FOR AN URBAN EXPLORER

8/10 Good

Jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort

8/10 Good

Lynne, Australia

Liked: Cleanliness, property conditions & facilities, room comfort
Great value accommodation close to Zeil
I travelled to other locations in Europe. The room rate for the Mercator was about the same but the standard was so much higher. Better furnishing, better locks!

8/10 Good

Janice, vancouver, BC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
We were able to walk to Romer district and across the Main river. Quiet neighbourhood just beyond the shops and restaurants.

8/10 Good

Jesús Antonio, Dublin, Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a week in Mercator
Nice hotel, bordering the city center in a nice area, good breakfast, goog attention and very clean.