Ratings based on 255 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Memphis, TN

Typical European room

Posted Feb 17, 2015
Location is good, close to the old historic town area and river. Rooms are small and the shower located in the center of the room with clear glass is awkward. Thankfully I was traveling on business so was staying alone in the room, but if traveling with family it would be unusable. This is a typical European hotel chain, meaning no frills or luxury. But overall it's okay if traveling on a budget. One bright spot was the bartender in the lobby lounge, he was very friendly and had great advice on restaurants they were nearby.
5 out of 5
Recommended
for Everyone
by A verified traveler

Schönes Business Hotel direkt am Main + Altstadt

Posted Feb 13, 2015
Hat mir sehr gut gefallen. Viele schöne Lokale rundherum
5 out of 5
Recommended
for Everyone
by A verified traveler

Prima hotel met een geweldig ontbijt.

Posted Jan 22, 2015
Prima hotel met een geweldig ontbijt, er stond zelfs danone activia.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom UK

Business Hotel

Posted Jan 21, 2015
Pros: Nice atmosphere
Cons: add hot drink utilities i.e. tea coffee milk sugar cups!
Very nice hotel would stay again, unusual to have a kettle without any facilities to make a hot drink???
3 out of 5
Recommended
for Everyone
by A verified travelerfrom NJ

Excellent Service, Great Food & Pleasant Staff

Posted Jan 18, 2015
Pros: Staff & Food
Cons: Pillows, AC! Tint the Bathroom Glasses as the Bathroom is inside the bedroom - Glass Enclosed Bathroom - Will be a problem if u share.
Location: Did not have time to check it out. Looks like old part of the city.
Like the food, clean rooms, good service, Great Staff. Rooms are small - Pillows are too soft, Cannot get the room temperature down to sleep comfortably. They have to check this out as to how to make the AC work properly as the temperature does not seem to go down in the room.
2 out of 5
by A verified traveler

Von Deluxe keine Spur.....

Posted Jan 3, 2015
Pros: Zimmer
Cons: Service/Organisation/Kommunikation innerhalb des Haus
Location: Frankfurt/Main Ostend
Wegen Mängel in der Organisation/bzw. schlechter Kommunikation haben wir in der Silvesternacht gebuchte Leistungen nicht erhalten. Ein für uns angeblich reservierter Tisch war bei unserer Ankunft um ca. 23.10 Uhr besetzt; auf unsere Rückfrage wurde uns gesagt, es sei für uns nichts reserviert (freie Platzwahl); Essen stand - wohl vergessen - in irgendeinem Kühlraum. Erst als ich mich kurz vor Mitternacht wegen des fehlenden Champagners beschwerte, wurde man munter und ca. 0.30 Uhr hätten wir vielleicht auch endlich bekommen, was gebucht war. Allerdings war uns da die Lust auf teuren Schnickschnack vergangen. Wir wären zufrieden gewesen damit, gegen eine geringe Teilnahmegebühr nach unserem Theaterbesuch bei dieser Silvesterparty mitzufeiern, hätten sicherlich einiges an Getränken konsumiert, getanzt und Spaß gehabt. Aber man verkaufte uns ein nicht gerade billiges Silvesterarrangement für 55,- Euro pro Person und war dann nicht in der Lage dies auch durchzuführen. Natürlich werden wir nicht bezahlen, aber das entschädigt nicht für den entstandenen Ärger. Es gab keine echte entschuldigende Geste (z.B. Secco aufs Zimmer o.ä.). Bei unserer Abreise am nächsten Morgen war die Rezeption nicht informiert und auf die Frage "Hat Ihnen Ihr Aufenthalt gefallen?" musste das Rezeptionspersonal vor einem ganzen Pulk abreisender Gäste unseren Ärger abfangen. Auch das vermeidet man mit besserer Kommunikation. Ein absolutes Armutszeugnis für ein Hotel dieser Kategorie.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Kinross

Great location

Posted Dec 31, 2014
Pros: The staff and standard of the room.
Cons: More private bathrooms.
Location: We enjoyed walking to the Christmas market and eating in the traditional restaurants in the main square. We also had a pleasant river cruise.
Great location for Old Town. Lovely hotel with a good variety of breakfast items. Only inconvenience for us was that my daughter and I did not like the transparent shower in the open plan bathroom. Great for couples but not for everyone else.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom aberdeen scotland

Excellent for Christmas Markets

Posted Dec 11, 2014
Pros: Liked the breakfasts especially , so much choice and unusual things like fresh passion fruit.
Cons: Difficult to get the room temp right. Either too hot or too cold.
Location: Great location close to the river Main. Short walk to the Christmas Market and S Bahn station.
Great hotel that was surprisingly well situated for the Christmas markets. Staff were very helpful. Great but pricey restaurant but not much for vegetarians. Breakfast excellent. Beds rather uncomfortable , with saggy beds and hard pillows. Overall a great hotel
4 out of 5
Recommended
for Couples
by A verified travelerfrom UK

Nice hotel and easy to get around central Frankfur

Posted Dec 10, 2014
Pros: Easy to get around central Frankfurt
Hotel staff and room was absolutely great. Like many the shower cubicle in the middle of the room is a little strange, but the room is a good size and has everything you need.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Rome-Sweden

Perfect location and good value for money

Posted Dec 9, 2014
This is a very good hotel but I would not rate it a 5 star hotel. The services and the staff reflect a 4 star level and it is value for money. the business room is big and the mattress is very comfy. Breakfast is very good and very well managed by the staff. The night staff at the reception is better than the staff in the morning: more attentive and smiling. I will come back!