Exterior

Reviews of Mercure Hotel Kaiserhof Frankfurt City Center

4.5 out of 5

Reviews

8.0

Very Good

Rating 10 - Excellent. 304 out of 1003 reviews" "
Rating 8 - Good. 447 out of 1003 reviews" "
Rating 6 - Okay. 151 out of 1003 reviews" "
Rating 4 - Poor. 61 out of 1003 reviews" "
Rating 2 - Terrible. 40 out of 1003 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Hong Jian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a very good stay in this hotel. All the staffs of the front desk were very helpful and extremely friendly.
Stayed 4 nights in Mar 2024

10/10 Excellent

Hong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room 704 has bathtub so I can take hot bath everyday. The front desk clerks are extremely friendly. All of them are knowledgeable about how to use the computer to help hotel guests to check in their flights and get boarding pass from the computer.
Stayed 3 nights in Mar 2024

6/10 Okay

imtiaz

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

8/10 Good

Oyunjargal

Stayed 1 night in Jan 2024

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 19 nights in Nov 2023

6/10 Okay

Prudence A.

Traveled with family
Liked: Staff & service
Front desk & dining room staff were lovely. Breakfast was fantastic. Both mornings, housekeeping rang the doorbell before 8a to try and restock the mini bar, even though do not disturb light was on. It was well before we had woken up after working through jetlag. The bathroom was dirty when I checked in. The shower barely held in water in, so the entire floor was wet after a quick, 5 minute rinse off. The AC/Heating didn't work in our room. Overall it was quiet and felt safe.
Stayed 2 nights in Nov 2023

8/10 Good

Hong Jian

Liked: Staff & service, amenities, property conditions & facilities
I stayed in this hotel for 4 days this time, but the housekeeping did NOT clean my room during the last day of my stay.
Stayed 4 nights in Oct 2023

2/10 Terrible

Yuki

Disliked: Staff & service

10/10 Excellent

Tracey Patricia Ruby

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for visiting Frankfurt.
Stayed 3 nights in Oct 2023

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

sam

Stayed 1 night in Oct 2023

10/10 Excellent

Gavin

Stayed 1 night in Sep 2023

10/10 Excellent

Marlene

Stayed 1 night in Sep 2023

10/10 Excellent

Hong Jian

Liked: Cleanliness, amenities, property conditions & facilities
One female kitchen staff does NOT understand a single word of English. She yielded at me when I asked her questions. However, all the front desk staffs were very friendly to me. All the front desk staffs speak English very well. All the front desk staffs are very helpful to hotel guests.
Stayed 3 nights in Aug 2023

8/10 Good

Gavin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Good stay. Area around the train station is entertaining and diverse if a bit messy.
Stayed 1 night in Aug 2023

10/10 Excellent

Roman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the hotel was excellent.
Stayed 3 nights in Aug 2023

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mercure frankfurt
Room lovely only gripe was the shower head was not fixed properly and kept falling over shower unit very tight for the broader man
Stayed 3 nights in Jul 2023

2/10 Terrible

Yubai

Disliked: Cleanliness, staff & service, property conditions & facilities
And late for two hours check in Keep let me wait
Stayed 1 night in Jun 2023

8/10 Good

Jay

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Hotel staff were very friendly and courteous. Rooms were very clean. The location close to the main train station was very convenient. Unfortunately, this area was populated with many homeless people and vagrant trouble-makers.
Stayed 1 night in May 2023

8/10 Good

Jay

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and staff very courteous. Good location to the Central train station. Only downside was the area being close to the train station attracted a lot of homeless and vagrant people. They were constantly asking for money.
Stayed 2 nights in Jun 2023

6/10 Okay

Gunter

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Jun 2023

2/10 Terrible

Narinder

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
NJdel Frankfurt Trip
TV was not working and had to be fixed. No hot water in the shower. Not fixed despite repeated complaints and had to check out without taking a shower. Very poor customer experience
Stayed 1 night in May 2023

2/10 Terrible

CHANJIN

Liked: Cleanliness
Disliked: Staff & service, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Ariel

Traveled with family and small children
Liked: Cleanliness, staff & service
This hotel is in a great location if you plan to travel by train or tram a lot. There is also a great grocery store right next door. The staff was helpful & the room was clean. It is true that the there are some transients in this area of frankfurt, but we never felt unsafe. The only downside to the hotel is that we had a small hole in our wall that looked like maybe an outlet was missing.

8/10 Good

Karen

Stayed 2 nights in Nov 2022

10/10 Excellent

Dinesh

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2022

10/10 Excellent

Irving

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its well located!!! 150 meters away from the main train station, also to the subway, if you stay for business this is the hotel
Stayed 4 nights in Oct 2022

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
All was good. Until Monday 5-Sep-22 morning, when that lady who works at the front desk came. She was a little rude
Stayed 5 nights in Aug 2022

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Very disappointing
My room was on the ‘executive’ floor, yet it was dirty and run down. Very disappointing for the premium price they charge.
Stayed 1 night in Aug 2022

10/10 Excellent

maricar

Stayed 1 night in Jul 2022

8/10 Good

Renato

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely convenient, but a bit dirty and noisy outside. Hotel itself was lovely, and great breakfast!
Stayed 2 nights in Jul 2022

8/10 Good

Sandra

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It's a pretty decent business-y hotel on a block that is otherwise a little downscale, but we really liked the area for its vibrance, transit access, and food options. Our first room had a cleanliness issue and they were a touch sour with us when we asked to change rooms, but complied and actually gave us a much nicer room. Overall, a positive experience and I would stay there again if I was in the area.
Stayed 2 nights in Jun 2022

4/10 Poor

Jason

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing was unique. It was overpriced. The shower and the television didn't work.
Stayed 1 night in May 2022

10/10 Excellent

Hicham

Liked: Staff & service, amenities, property conditions & facilities
Right next to main train station. Lot's of options to eat and drink. The area is filled with homeless people and it seems the seedy part of the city, but it did feel very safe.
Stayed 2 nights in Mar 2022

6/10 Okay

Wael

Liked: Staff & service, property conditions & facilities
Location is good and bad at the time
Stayed 2 nights in Mar 2022

6/10 Okay

Nicole

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Liked location, price, room, room amenities. Disappointed in cleanliness. Shower drain was partially blocked, shampoo empty, dusty and did not look thoroughly cleaned in a while.
Stayed 1 night in Dec 2021

10/10 Excellent

Alyssa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to main train station!
Hotel is great. Just two blocks from the main train terminal in Frankfurt. I will warn fellow Americans that it is a relatively small room compared to what we usually get in the States. But has all the basics you need. Husband is 6'5" so his feet hung off the bed a little. Also the shower area is just enough for one person. We were only there for a night so it was not a big issue for us.
Stayed 1 night in Oct 2021

10/10 Excellent

Biljana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location of the hotel is excellent, room specious (we had suite), breakfast nice as well. The only remark we had was the bathroom, it was old and not renovated.
Stayed 2 nights in Oct 2021

8/10 Good

Brandon

Liked: Staff & service, room comfort
Great locations, bad towels/shower
Hotel was really close to main attractions and the train station. It looked like it was recently redone, however, the towels were way too small and thin. The shower leaked really bad and it was hard to wipe up the water with them. The breakfast was delicious and the staff was helpful.
Stayed 2 nights in Oct 2021

10/10 Excellent

Saood

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great
Great hotel and staff. It is a luxury room with drinks self service in every floor.
Stayed 1 night in Sep 2021

6/10 Okay

Renat

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2021

6/10 Okay

Austin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Meh
This hotel was your run of the mill hotel. The things that stood out to me here was the pillows were the worst I’ve ever experienced and the hotel is in the only sketchy area of Frankfurt I saw.
Stayed 3 nights in Aug 2021

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
cleanness and staff and location
Stayed 2 nights in Aug 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
internet, a necessity for travelers, was not available. This was very frustrating because badly needed. I had to go to Starbucks several times. The Hotel has to make an extra effort to have it up and running all times.
Stayed 1 night in Aug 2021

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is a nice hotel in a very convenient location. The rooms are not specious enough but you can find everything you need there. The bathrooms and toiletries have to be updated though.
Stayed 2 nights in Jul 2021

10/10 Excellent

Richard J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, walking distance to city center and Römerberg Square.
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, renovated. Small rooms.
Stayed 2 nights in Jul 2021