Ratings based on 158 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
91% of guests recommend
4.0 Room cleanliness
3.7 Service & staff
3.8 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom piacenza

Vicino metrò

Posted Jan 28, 2015
Ci hanno assegnato camera di livello superiore senza sovrapprezzo
2 out of 5
by A verified travelerfrom Cheshire United kingdom

hotel convienient to Messe Frankfurt

Posted Jan 19, 2015
Pros: It's location
Cons: Quite a few things including making sure they have basic things like the Cheese to add to a ceasar salad.
Location: The hotel is ideally situated for the messe Exhibition centre therefore the price is not cheap at the time of our stay.
We have stayed at this Hotel in previous years and found it ok but this time very dissapointed The rooms were so hot and uncomfortable, there was no aircon working and due to being on the first floor on the busy road side unable to have the windows open for air. The towels were so small and paper thin you were left with no option but to request new each day and therefore could not save on energies. Empty shampoo and bath bottles left each time after cleaning The breakfast at 21e per person was not good value, if you were there at 6.30am for it opening you were fine when we arrived one morning at 8am there was no bread and none to replace it!, no fresh fruit salad and other items had run out. The hotel offered cocktails of the week but the bar staff were unable to make it?
Comment from Hotel Management
Jan 22, 2015 by General Manager, Hotel Management
Dear Mercure Guest, We thank you for taking the time to tell us about your experience at the Mercure Hotel & Residenz Frankfurt Messe. I am very sorry that your experience did not meet your expectations this time. Please be assured that I have already discussed all your indications in my team. We have sensitized all employees once again that we can thus offer guests a better service. And we have taken measures to raise awareness of our cleaning personnel. Thank you again for your support and we appreciate your sharing all your concerns. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stefan Ader / General Manager
3 out of 5
Recommended
for Everyone
by A verified travelerfrom bayreuth

Close to center city

Posted Jan 3, 2015
Was very reasonably priced hotel for the area. Was not impressed by the cleanliness of the room. The toilet needed cleaning and the floor had debris on it. Also the television was malfunctioning and the staff didn't seem to care (well the person whom I spoke with). The parking is a bit outrageous especially for guest of hotel. Seeing as the parking deck is open to public. A discount incentive should be offered to guest of hotel. Also the breakfast a bit overpriced. But still was nice to have 24hr receptionist and curbside cabs available at any time.
Comment from Hotel Management
Jan 19, 2015 by General Manager, Hotel Management
Dear Mercure Guest, We thank you for taking the time to tell us about your experience at the Mercure Hotel & Residenz Frankfurt Messe. I am sorry that your experience did not meet completely your expectations. Please be assured that I have already discussed all your indications in my team. We appreciate your sharing all your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stefan Ader / General Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom dublin

near central city quiet area

Posted Dec 27, 2014
Pros: location staff
Cons: cost of breakfast
Location: many places of interest nearby and good location
tram stop outside with 10 minute trip to central station taxi outside. good clean rooms and general pleasant hotel. buffet braekfast standard fare at twenty euro too expensive .
Comment from Hotel Management
Jan 19, 2015 by General Manager, Hotel Management
Dear Mercure Guest, We thank you very much for taking the time to tell us about your experience at the Mercure Hotel & Residenz Frankfurt Messe. Your positive feedback and satisfaction makes us very happy and for our employees the best reward. We thank you again for your support and we are looking forward to your next visit. Sincerely, Stefan Ader / General Manager
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Bayern

Kleines Hotel

Posted Dec 2, 2014
Kurzurlaub einen Tag, Stadtbesichtigung sowie Zugreise
Comment from Hotel Management
Dec 11, 2014 by General Manager, Hotel Management
Sehr geehrter Mercure Gast, Haben Sie vielen Dank Ihnen für Ihre Bewertung zu unserem Mercure Hotel & Residenz Frankfurt Messe. Ihre vorwiegend positive Bewertung und Zufriedenheit freut uns sehr und ist für unsere Mitarbeiter die schönste Belohnung. Wir würden uns freuen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Stefan Ader / Hoteldirektor
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 10, 2014
Hotel was clean and comfortable. Friendly and helpful staff along great breakfast
Comment from Hotel Management
Nov 20, 2014 by General Manager, Hotel Management
Dear Mercure Guest, thank you very much for taking the time to tell us about your experience at the Mercure Hotel & Residenz Frankfurt Messe. Your positive feedback and satisfaction makes us very happy and for our employees the best reward. We thank you again for your support and we are looking forward to your next visit. Sincerely, Stefan Ader / General Manager
4 out of 5
Recommended
for Personal Event
by Henrik

Posted Nov 2, 2014 on Hotels.com
Comment from Hotel Management
Jan 24, 2015 by General Manager, Hotel Management
Dear Mercure Guest, We thank you very much for taking the time to tell us about your experience at the Mercure Hotel & Residenz Frankfurt Messe. Your positive feedback and satisfaction makes us very happy and for our employees the best reward. We thank you again for your support and we are looking forward to your next visit. Sincerely, Stefan Ader / General Manager
4 out of 5
Recommended
for Families
by Peterfrom Prijs

Prijs kwaliteit - goed

Posted Oct 30, 2014 on Hotels.com
Goed onderhouden hotel, prettige bedden en nette badkamer. Voor de deur gratis parkeren. En tram stopt voor de deur richting centrum. Zeer aan te bevelen. Hotel prrsoneel zou vriendelijker kunnen zijn. Maar daar kom je niet voor, toch
Comment from Hotel Management
Jan 24, 2015 by General Manager, Hotel Management
Dear Mercure Guest, thank you very much for taking the time to tell us about your experience at the Mercure Hotel & Residenz Frankfurt Messe. It is a pleasure to see that the overall experience was good for you. We thank you again for your support and we are looking forward to your next visit. Sincerely, Stefan Ader / General Manager
2 out of 5
by A verified travelerfrom Newcastle, UK

A bit scruffy

Posted Oct 29, 2014
On arrival at the nice check in lobby I was told that my room was not in the main building, or even in the second one across the street but was up a side street in another block behind another building. My building (the Residenz) was a bit old and scruffy and seemed to have little resemblance to being in a hotel at all. My room was ok but a bit small, and the double bed that I had booked had become a 3/4 size bed. The aircon was decidedly iffy and the pillow was awful. The room was clean and quiet though, although the bathroom was a bit dated.
Comment from Hotel Management
Nov 20, 2014 by General Manager, Hotel Management
Dear Mercure Guest, We thank you for taking the time to tell us about your experience at the Mercure Hotel & Residenz Frankfurt Messe. I am sorry that your experience did not meet your expectations. Many thanks also for the comment concerning the pillow. If you prefer another one or a different one you may call the reception and we will bring it to you immediately up to the room. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stefan Ader / General Manager
4 out of 5
Recommended
for Getaway With Friends
by A verified traveler

Posted Oct 29, 2014 on Hotels.com
Comment from Hotel Management
Jan 24, 2015 by General Manager, Hotel Management
Dear Mercure Guest, We thank you very much for taking the time to tell us about your experience at the Mercure Hotel & Residenz Frankfurt Messe. Your positive feedback and satisfaction makes us very happy and for our employees the best reward. We thank you again for your support and we are looking forward to your next visit. Sincerely, Stefan Ader / General Manager