Ratings based on 241 Verified Reviews
They paid and stayed. We double-checked.
4.1 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.8 Hotel condition
They paid and stayed.
for Getaway With Friendsby Stacey
mediocre "4-star" hotelPosted Jul 10, 2013 on Hotels.com
OK---the North American understanding of 4 stars is very different from the German understanding of 4 stars. The best thing about the hotel was the location. The worst thing is that there two parts to the hotel, one which is old, smelly and dirty, and the other which is kind of newer and cleaner but still not that great. Me and my friend were first put into a room in the dirty smelly section; the couch and carpet had dark stains on it, the furniture looked like it was over 50 years old, and the cleaning staff failed to clean out the mini fridge before we got there and someone else's half-eaten food was still in there. We complained and got transferred into the newer section, which was a bit better, but still no 4-star room by NA standards. The breakfast was OK. also, NO AIR CONDITIONING. despite what the website says.
for Couplesby Rayna from Halifax, NS, Canada
decent room and decent breakfastPosted Jul 9, 2013
Pros: better than expected free breakfast included in the cost of room
Location: very close to frankfurt main train station
arrive by train found the hotel quick (just around the corner from the train station). efficient check in, decent sized room and large bathroom (surprisingly large). bath was very clean. carpets and decor a bit dated but comparable to other hotels of the same class and price level. surprised that the breakfast had as many choices as it did - eggs, meats, cheese, cereal, yogurts, juice, fruit, veggies, pastries etc....
for Business Travelersby Keith from Ann Arbor
Right in the city centre and great valuePosted Jul 5, 2013 on Hotels.com
The hotel was very good and the location is excellent; convenient to the Train Station (easy transfer from Airport to hotel - 4euro by train). The staff are courteous and the breakfast very good. All in all excellent value.
for Everyoneby Dave from Brantford
AveragePosted Jun 8, 2013
Pros: Good location for day trips .
Cons: Room size ,1 clerk at the front desk .
Location: Several beggars around the hotel .
Our room was small for a double ,when we were there the weather was cool and wet (May 25).Our room did not have any heating so there was a space heater provided.Lady at the front desk appeared too busy to help us .Buffet breakfast was good .
for Getaway With Friendsby KK from Singapore
Great locationPosted Jun 6, 2013 on Hotels.com
Overall rating of my stay there is good except that this hotel does not provide any wifi, not even in the hotel lobby. They only have 2 computer terminal for hotel guests to use.
for Everyoneby Tony from Atlanta
Hotel by the BahnhofPosted May 30, 2013
Pros: Extremely nice rooms, with great accomadations.
Cons: keep up the great work!
Location: The Zoo, Palmengarten, and great people.
Kept myself very fresh, with everything provided.Had the best nights of sleep in many years.
for Business Travelersby Maggie
3 Minutes from TrainstationPosted Mar 11, 2013 on Hotels.com
Great hotel. Super close to train station and easy to find. Booked a single room for one night, bedroom was bigger than most European singles. Having spent 6 months in Germany, was excited to see a bathtub!! and an American style mattress. Very clean and spacious. Internet was available for 5 euro (12 hours), I had no problems with speed or anything. Can only recommend!
for Everyoneby A verified traveler from WINDSOR,CANADA
Some improvements and some dissapointments.Posted Dec 19, 2012
Rooms have been updated since my last stay, a real improvement. Requested early check in as I was on an over night flight from Canada. No early check in avalible had to wait for room, cold weather and raining made for no were to go except lobby, I know there is no assurance of early check in but they did not seem to be to concern about my situation. Breakfast has gone down hill since my last visit and was dissapointing, limited selection and hot dishes were cold, some lunch meats had actually dried out from sitting for so long, certainly not woth the 10 euro charge.
for Business Travelersby A verified traveler
Convenient hotel for a quick visit. Great staffPosted Dec 13, 2012
Pros: Staff and location
Cons: the bed and room size
Location: right next to the central train station and 10 to 15 mins walk to the best areas in town
Very clean hotel, great staff. Room and bathroom were very small. breakfast is ok. great location. We had a meeting in the hotel meeting room, the staff arranged every thing perfectly
for Familiesby Christian from Mexico City
Good hotel, in front of the main train station.Posted Dec 5, 2012
Pros: Good service and room clean.
Cons: The bed little noise.
Good servicce, very good english, good location, little old but with good maintenance.