Superior Single Room, 1 Twin Bed, Non Smoking, Refrigerator | Hypo-allergenic bedding, desk, blackout drapes, cribs/infant beds
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Reviews of Pallas Hotel

Pallas Hotel
Pallaswiesenstrasse 72, Darmstadt, HE

Reviews

7.4

Good

Rating 10 - Excellent. 44 out of 188 reviews" "
Rating 8 - Good. 76 out of 188 reviews" "
Rating 6 - Okay. 37 out of 188 reviews" "
Rating 4 - Poor. 20 out of 188 reviews" "
Rating 2 - Terrible. 11 out of 188 reviews" "

8.6/10

Cleanliness

7.4/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jermaine

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

8/10 Good

Mark

Liked: Cleanliness, amenities, property conditions & facilities
Overall a good place to stay for a few days. The check-in was a pain as the desk is not managed. I had to down load an app to check-in and also had to provide a large security deposit to check-in and receive my electronic key. Once this was complete an electronic key is issued through the app. However, the key did not work. I was lucky to see the cleaning lady who granted me access. She had to call the management to get me access to my room. There is also an electronic key dispenser in the main stairway that can provide a credit card style key that I ended up using for my stay. This made it easier to come and go because i don't have an internal cell plan and had to rely on wifi zones.
Stayed 2 nights in Sep 2022

8/10 Good

Lukasz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2022

6/10 Okay

Rory

Liked: Cleanliness
Disliked: Staff & service, amenities
This is a very odd hotel. I stayed two nights and never saw or met an employee. You check in on a computer screen and it dispenses key cards after you do data entry of all your personal info including passport info. Another strange thing is my room had a coffee maker and tea pot but no coffee packets or tea packets. So I had to walk across the street each morning to the Shell gas station for coffee.
Stayed 2 nights in May 2022

10/10 Excellent

john

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staying at a fully automated hotel with no staff
This was my first time staying in a completely automated hotel. There was no one there to check me in. It took me a little bit of time to figure things out but it all worked out. I was angry briefly because I couldn’t figure out the Wi-Fi and there were no signs in the lobby but luckily another guest had wandered by and said look in your room for a card with the Wi-Fi info which makes sense and I felt stupid for not having done that but being an exhausted weary traveler and thrown off by the fact that there was no one working there I wasn’t thinking clearly and for a moment there I was very angry. I think the hotel could afford to have a sign in the lobby simply saying Wi-Fi information in your room. I know that should be understood but if my exhausted mind I didn’t figure that out then there probably will be others with the same issue. I also think there should be mention of the fact that it’s an automated hotel with no one working there that should be mentioned when you’re booking it.
Stayed 1 night in Oct 2021

10/10 Excellent

Roberto Dario

Liked: Cleanliness, amenities, property conditions & facilities
Easy check-in. Keyless entry. Neg: Coffee maker available, but no coffee.
Stayed 2 nights in Sep 2021

10/10 Excellent

Lester

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2020

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
functional and practical place to stay
Location is ok if you need to work in the area. It is a comfy room with good shower. There is no breakfast available but you can buy pastries in a Rewe shop which in next doors. There is a nice coffee machine with a 3 pods in the room. Check in is a bit confusing, I tried to check in online as the german hotel app suggested but this has created a confusion with the machine you need to use to get the key. I needed to call to find out that I need to click on an option that I have lost my key in the machine. Otherwise nice place.
Stayed 4 nights in Nov 2019
Response from Dieter on Jan 9, 2020
Thank you so much!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Totally worth it for the money ,Location close to the restaurant , stores free parking
Stayed 1 night in Nov 2019
Response from Dieter on Jan 9, 2020
Thank you very much!

10/10 Excellent

lev

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect value hotel.
The hotel is smart - hotel itself. It means that you can get your key remotely before arrival. Invoice and check out can be done remotely also. 1.Location is good, free parking available. Supermarket is in the same building. 2. The room was extremely clean. Nice smell, clean bed linen. 3.There weren't any windows in room 11, but for the price it was ok to lack of extras.
Stayed 1 night in Sep 2019

6/10 Okay

Sara

Liked: Cleanliness, property conditions & facilities, room comfort
Good for solo travel
Nice, clean room. Didn’t have fridge or microwave. Right next to grocery store. Had no issues with stay, but there was no personnel during the evenings if I had needed help. Knowing this I still would return for solo travel. Families might want a different place.
Stayed 3 nights in Jul 2019

10/10 Excellent

Robert, San Diego, CA

Liked: Cleanliness, amenities, property conditions & facilities
Self check-in was a first for me. Machine checks you in and prints out a key card. Never saw a staff person until my last day (theyre only at front desk for a limited time per day). But place was clean, quite and next to a grocery store. No complaints.
Stayed 2 nights in Mar 2019

6/10 Okay

JUANPABLO

Disliked: Staff & service
Ok hotel for a night.
Easy automatic check it. So no human interaction or service. The room was ok, the main problem was that the light of the hotel sign was right outside the windows so at night all the light came in present us to sleep well. Because there was nobody to talk to we weren’t able to change rooms.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms, good location, excellent price! would recommend to friends and family, and will stay again!
Stayed 5 nights in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very professional and friendly staff. Great location and very helpful employees!
Stayed 1 night in Feb 2019

4/10 Poor

Verified traveler

Disliked: Staff & service
Stayed 3 nights in Jan 2019

8/10 Good

Haim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

10/10 Excellent

steen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
impeccable
Easy check-in even though i arrived crazy late. Very clean and nice. Quite cheap. Very polite staff next morning.
Stayed 1 night in Nov 2018

6/10 Okay

Christiane

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Less than expected
I was amazed at the machine check-in (no staff, no welcoming), and having to climb several sets of stair cases with heavy luggage (no elevator, no explanation for little carrier lift - which I learned about later). And the atmosphere in the inside the hotel reminded me of better youth hostels. The room did look they on the picture, but it felt much less welcoming & nice than expected. Above a supermarket, looking onto parking lot and quite heavy traffic on main street... not at all as quiet as I perceived it when booking (maybe my mistake...). Coffee/tea machine in hallway didn't work. Staff in the morning was very friendly & helpful though! And it was clean, though.
Stayed 1 night in Sep 2018

8/10 Good

Barb, Vancouver BC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel but hard to find
We had difficulty finding the hotel. It is above a Rewe grocery store with very little signage. Once we found it, the hotel staff were very accommodating and very nice rooms.
Stayed 1 night in Dec 2017

6/10 Okay

Alfonso

Liked: Cleanliness, property conditions & facilities
basic hotel close to the city centre
basic hotel quite close to the city centre. the room was clean and the forniture new; the radiators where off (we were there at the beginning of november) and in the morning the room was a bit cold. there is limited reception service: when we arrived around 6 pm on sunday the reception was closed and we entered through the automatic check-in, which was easy to use. there is no breakfast room, but one can buy coffee and danish pastries at the front desk. the wifi signal was very weak and kept dropping.
Stayed 1 night in Nov 2017

2/10 Terrible

Julia

Disliked: Staff & service, property conditions & facilities
Review of stay
1. The entry instructions for out of hours entry are incorrect, you should update these. 2. The shower in room 14 is broken and needs fixing. 3. Someone (I guess the cleaner) left my room open with my personal posessions available for anyone to take. 4. The room smells of paint. 5. There is nowhere to make a hot drink 6. There is no breakfast.

2/10 Terrible

Richard, Sydney

Disliked: Cleanliness, staff & service, room comfort
How about keeping your customers informed?
I was refunded my payment some days before I was due to arrive, without any notification as to why. The hotel still appeared on my account as a booking, so I thought I had to go there to be sure otherwise I might be charged the full fee. I turned up around 17:00 with no-one at the counter, so I waited. Eventually a resident told me the place is just for refugees and tourists must go elsewhere. I wandered around Darmstadt Nord trying to find somewhere to stay, ending up an hour later at Darmstadt Central and staying at the first hotel I could find, which was quite expensive but I just wanted to stop and have a shower. I book with hotels.com so things like this won't happen! I just hope I'm not going to be charged for a "no show" because I showed!

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad service and conditions, Ac was not working, and it was noisy

10/10 Excellent

Mati, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice
Walking distance to center and not expensive

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Travel light
The hotel is run by students. No one is available at the desk after 7pm. If someone had not opened the door for us we would not have had access to our room. Room key and receipt was on reception desk. Someone had taken our internet access info so we spent 3/4 hour trying to locate someone to assist with obtaining access to email. Internet access was slow. Over 30 steps from ground level to rooms and no elevator. Also, no air conditioning.

2/10 Terrible

Husam, UAE

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not good experience
I arrived to the hotel about 15 minutes late so around 7:15 but they were closed and we called the number and nobody showed up. So we had to book in another hotel. It was so disappointing

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good deal, basics covered
This is what I would call a typical European business hotel. Everything is clean and functional, but no frills, which is fine with me.

8/10 Good

Tanya, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities
First night and morning in Germany a positive one
Overall, perfect. Would have loved a window, but I did appreciate the opening sky light, that is a nice touch. It was a perfect room for my first night in Europe, I slept well, amazingly, being so jet lagged. It was quiet and dark and smelled neutral, and the breakfast was excellent. Your staff are wonderful, I enjoyed chatting with Willie, the morning breakfast guy, and Stephanie, your manager. Thank you for making my first night in Germany a positive one.

10/10 Excellent

Sunny, India

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel happy visit
The hotel staff are very much helpful and kind. Further hotel can be suggested for stay . But hotel should give a better discount when anyone staying more than 3 days ...eventually if Saturday and Sunday comes

6/10 Okay

Verified traveler

Liked: Cleanliness
Functional business hotel
This hotel is located in a strip mall in an industrial area of Darmstadt. The hotel is located up a long flight of stairs, so be prepared to haul your suitcases up. The rooms are relatively small and spartan but are clean and functional and are certainly reasonable for the price. Wi-Fi was available for an added (reasonable) charge. A grocery store is located in the same shopping center, and several restaurants and fast food places are nearby. Overall, this hotel represents a relatively good value for Darmstadt.

10/10 Excellent

Mati, San diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Inexpensive, clean and no-frills
Clean, no-frills stay. Good location in walking distance to the center and still not expensive. This is not a place to stay for a honeymoon but a good and cheap option for a short stay.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Basically this is budget hotel and you get what...
The hotel is located above a discount supermarket and a copy shop. There is an assisted stairway seat for the elderly and handicapped. For the healthy with a lot of luggage you are going to be carrying a lot up. It's clean NO-frills hotel. I didn't see any AC and my window opened up to the roof of the supermarket below. I imagine the rooms get very hot in the summer. Floor's were bare. Shower, the typical tiny showers of Europe where I barely fit. I'm a big guy however. Bed wasn't comfortable but not horrible. Basically this is budget hotel and you get what you pay for. The staff leaves at 7PM and you have to use a code to buzz yourself in. When I arrived there was major construction in the lobby and it was quite hard to find the entrance. I was walking back and forth for 20 min with my luggage. The bright side is it was clean and had a very nice staff. There is no smoking in the rooms but there is a smokers lounge with a TV and couches.

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Single rooms have no windows
Single rooms have no windows, except in the ceiling. The hotel is above a supermarket. Not what I expected in any way.

10/10 Excellent

Girish Gangan, Mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Location and Econimical hotel for Business
The hotel was good. Receptionist was very nice in arranging. Rooms were comfortable and clean. We had a good time there as it was just for a night. The fast food joints like Burger King and others were in a walking distance. The convenience store was below the hotel. Over all a good hotel. Only thing you need check in before 7.00 pm. on weekends.

6/10 Okay

U

Disliked: Staff & service
Decent Hotel
Decent, clean hotel for quick stay. No wifi during stay despite advertised as free. Staff made no attempt to fix or offer alternative.

2/10 Terrible

Edward, London

Disliked: Staff & service, property conditions & facilities, room comfort
Dingy hotel, Dingy location, poor service
The main photo of the hotel did not match the photos, the location was a floor above a cash and carry, with drunks consuming their purchases. It was was locked when I arrived, I came late any by luck a guest was there to let me in and I had to find my own key. There was no window just a skylight, the shower head was broken so could not hold the head properly. The internet was broken and for some strange reason the telly stopped working around 11pm and did not work in the morning. Really disappointing!!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Jim S, Novato, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pallas Hotel - Darmstadt
The hotel has this sorta "industrial / IKEA" type look. Nice basic room with an AC unit (very important on hot German afternoons). Furnishing were good with nice bedding. Basic German breakfast available with good coffee and juices. Not exactly the best or most entertaining location but within easy walking distance of the park, the old downtown square and other amenities. Since this was business for me I didn;t have much time to explore. Thre are some good little restaurants locally down the street but I had the most fun in the old square. Overall I would recommend this for a business trip for a few days.

8/10 Good

Richard, Naples FL

Liked: Cleanliness, property conditions & facilities, room comfort
Training hotel
No one manning reception desk when we arrived. Staff composed of hotel trainee students. Room key was on reception desk with completed registration form so that wasn't a problem. However, without prior booking, no one after 5pm to give you a room.

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Strip-mall ambience
This is a perfectly comfortable, reasonably-priced hotel in a bizarre location, in a strip-mall on the edge of an industrial area. However, it's only a 10-minute or so walk to the center of Darmstadt and easy to get to the train station via the number 5 tram a couple 100 metres down the road.

6/10 Okay

Jerry, New Milford CT

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Disappointing
Hard to find, even with GPS. Strange location. No staff in duty when we arrived and the posted contact number didn't work. It was ok for a one-night stop en route to somewhere else.

8/10 Good

Claire, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel for a business trip
The hotel is small and quiet. The staff are efficient and friendly. The rooms are clean and provide what you need for a business trip. Free WiFi. For a business trip, the hotel provides everything you need at a good price.

2/10 Terrible

Frank

Business traveler
Disliked: Staff & service, room comfort
Nie wieder!
Wo fang ich an??? Positiv: Die Dame, die mir das Einchecken telefonisch erklärte, war freundlich und kompetent. - Sauber wie erwartet. Negativ: - Check-in Automat sehr langsam - Dachluke als Fenster (1,2x1,2 Meter nur am unteren Rand des Schachts, das Fenster geschätzte 2 Meter höher, ist wesentlich kleiner. - Jalousieantrieb defekt. - Getränke der Minibar sind frei, aber wenn keine da sind? Geht gar nicht: (Ich gehe mal davon aus, dass der durch Abwesenheit glänzende Hotelbetreiber keine Ahnung hat, was in seinem Hotel los ist) - Leicht bekleidetete junge (vermutlich osteuropäische) Damen öffnen die Tür für männliche Gäste, die fast im Stundentakt vor der Tür stehen. Ich habe mehrere Gäste kommen und grad eine Stunde später wieder gehen sehen. Am letzten Abend bin ich noch mal kurz zum Einkaufen, da bin ich von einem ankommenden Gast gefragt worden, bei welchem Mädchen ich war. In solch einer Umgebung geschäftlich übernachten ist ein absolutes NoGo. Ach so, das Hotel bewirbt sich selbst als Familienfreundlich. Also ich werde dort nicht mehr übernachten und empfehle es momentan auch keiner Familie!
Stayed 2 nights in Nov 2020

8/10 Good

Inaki

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2020

6/10 Okay

Dilara

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Mar 2020
Response from Dieter on Apr 2, 2020
Thank you so much for staying with us!

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Das Bett war sehr bequem, das Hotel ist perfekt gelegend
Stayed 2 nights in Feb 2020
Response from Díeter on Apr 4, 2020
Vielen Dank für die tolle Bewertung!

8/10 Good

Bernhard

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Es gibt keine Rezeption sondern nur einen Automaten zum einchecken. Bei Fragen oder Problemen ist nur per Telefon jemand erreichbar. Das gibt keinen angenehmen Eindruck.
Stayed 3 nights in Feb 2020
Response from Dieter on Apr 4, 2020
Vielen Dank für die schönen Worte. Das stimmt, check-in ist digital. Dafür gibt's das Zimmer ab 49 Euro... das kriegen Sie vielleicht bei der Konkurrenz auch. Jedoch sicherlich nicht in der Qualität mit der Sauberkeit.

10/10 Excellent

Dina, Mannheim

Business traveler, Traveled with partner
Liked: Cleanliness, property conditions & facilities
Hatten Glueck und Zimmer Nr 14, das ein normales Aussenfenster hat. Insgesamt super Einrichtung in dem Zimmer, hier passt das preis-leistungs-verhaeltnis.
Stayed 1 night in Feb 2020
Response from Dieter on Apr 4, 2020
Vielen Dank für die tolle Bewertung!

8/10 Good

Verified traveler

Liked: Cleanliness
スタッフと一度も顔を合わせなかった。合理化されていて便利だが、チェックインのための機械の操作に手間取った。英語が全く出来なければ、少々不安になるかもしれない。
Stayed 2 nights in Feb 2020
Response from Dieter on Apr 2, 2020
Thank you so much for staying with us!