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Reviews of Sheraton Offenbach Hotel

Sheraton Offenbach Hotel
Berliner Strasse 111, Offenbach am Main, HE

Reviews

8.0

Very Good

Rating 10 - Excellent. 114 out of 336 reviews" "
Rating 8 - Good. 136 out of 336 reviews" "
Rating 6 - Okay. 50 out of 336 reviews" "
Rating 4 - Poor. 28 out of 336 reviews" "
Rating 2 - Terrible. 8 out of 336 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Billy jay ritter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was really friendly and helpful,the rooms where clean and very modern.
Stayed 1 night in Dec 2023
Response from Sheraton Offenbach Hotel on Dec 5, 2023
Dear Billy jay ritter,We are very pleased to hear that you had a pleasant stay with us. Your words of praise about our staff and the cleanliness and modernity of our rooms are a great motivation for us. We look forward to welcoming you back to the Sheraton Offenbach Hotel in the future.Best regards,Sheraton Offenbach Hotel

10/10 Excellent

Jimmy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellence in Hospitality!
Stayed 4 nights in Nov 2023

4/10 Poor

CHRISTINA

Traveled with partner
Disliked: Property conditions & facilities
1. Hallways felt like walking through storage area or lock-up facility 2. Very poor breakfast buffet
Stayed 1 night in Oct 2023

2/10 Terrible

rebecca

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Sheraton Offenbach Hotel on Oct 15, 2023
Dear rebecca,We deeply regret to see the rating you've given us. At Sheraton Offenbach, we strive to offer all our guests a delightful experience, and it's clear that we haven't lived up to these expectations in your case. Your feedback is valuable and we hope to have the opportunity to welcome you back and aim to provide a better experience.Kind regards,Sheraton Offenbach Hotel

10/10 Excellent

Neda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quite staffs are nice
Stayed 1 night in Sep 2023
Response from Sheraton Offenbach Hotel on Oct 5, 2023
Dear Neda,Your words of appreciation about our dedicated staff are truly heartening. It's always gratifying to know that our guests leave with positive experiences. At Sheraton Offenbach Hotel, we strive to maintain the highest standards of hospitality and your feedback encourages us to do even better.We look forward to welcoming you back for another pleasant stay with us.Kind regards,Sheraton Offenbach Hotel

8/10 Good

ROXANNE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location. Near the Metro Station
Stayed 1 night in Sep 2023

10/10 Excellent

Karen

Stayed 1 night in Jul 2023
Response from Sheraton Offenbach Hotel on Aug 31, 2023
Sehr geehrte Karen,vielen Dank für Ihren Aufenthalt und dass Sie sich die Zeit genommen haben, um uns Ihr Feedback zu übermitteln.Wir freuen uns sehr, dass Sie einen angenehmen Aufenthalt bei uns im Hause hatten.Wir würden uns sehr freuen, Sie schon bald wieder bei uns begrüßen zu dürfen.

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from Sheraton Offenbach Hotel on Aug 31, 2023
Sehr geehrter Robertvielen Dank für Ihren Aufenthalt und dass Sie sich die Zeit genommen haben, um uns Ihr Feedback zu übermitteln.Wir freuen uns sehr, dass Sie einen angenehmen Aufenthalt bei uns im Hause hatten.Wir würden uns sehr freuen, Sie schon bald wieder bei uns begrüßen zu dürfen.

10/10 Excellent

Mateusz

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from Sheraton Offenbach Hotel on Aug 31, 2023
Sehr geehrter Mateusz,vielen Dank für Ihren Aufenthalt und dass Sie sich die Zeit genommen haben, um uns Ihr Feedback zu übermitteln.Wir freuen uns sehr, dass Sie einen angenehmen Aufenthalt bei uns im Hause hatten.Wir würden uns sehr freuen, Sie schon bald wieder bei uns begrüßen zu dürfen.

8/10 Good

Willem

Business traveler
Liked: Cleanliness, staff & service
Stayed 2 nights in Jun 2023

10/10 Excellent

Sharron

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I Loved the location and everything about it. Would highly recommend
Stayed 2 nights in Jun 2023
Response from Sheraton Offenbach Hotel on Jun 7, 2023
Dear Sharron,thank you for taking the time to share your experience with us.We are delighted to hear that you had a positive experience at our Sheraton Offenbach Hotel. It was our pleasure to have you as our guest and we hope that you will visit us again soon.We strive to ensure our guests have a comfortable and enjoyable stay, so it's wonderful to hear that we met your expectations.Thank you for your kind words and recommendation.Kind regardsSheraton Offenbach Hotel

10/10 Excellent

Scott

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
V
Stayed 1 night in Mar 2023

8/10 Good

Kyeong Hee

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is relatively far from the main town but the subway station is very close and was very conveniant to access most place to visit.
Stayed 2 nights in Mar 2023
Response from Franziska Käss on Apr 9, 2023
Dear Mr Hee, Thank you for your review. The hotel is located in Offenbach directly in the center. The center of Frankfurt is about 10 minutes away from the hotel by S-Bahn. The train station itself is only 2 minutes away from the hotel. We look forward to welcoming you back soon.With kind regards, Franziska Käss

6/10 Okay

Maya

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
For soft mattress lover only
this hotel is great for location, great breakfast, lovely staff and bar. However bed mattress was so soft, I could hardly sleep, additionnaly the duvet is very warm vs. room temperature so I was a cranky sweaty mess in the morning.
Stayed 1 night in Feb 2023
Response from Sheraton Offenbach Hotel on Feb 10, 2023
Dear Maya,thank you for your feedback and we're glad to hear that you found our breakfast, staff, and bar to be great. We understand that comfort is of the utmost importance and we apologize if your mattress was too soft. Our goal is always to make sure our guests are comfortable and have a great stay with us. We appreciate your feedback and hope that we can serve you again in the future.Kind regardsSheraton Offenbach Hotel

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from Sheraton Offenbach Hotel on Jan 5, 2023
Sehr geehrter Robert.vielen Dank für Ihre Bewertung. Wir freuen uns sehr, dass wir Sie von unserem Hotel überzeugen konnten. Mit freundlichen Grüßen, Franziska Käss

8/10 Good

Lou-Anne, Herndon

Stayed 1 night in Dec 2022

6/10 Okay

Denise

Stayed 1 night in Dec 2022

4/10 Poor

Marietta Rose, menifee

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Phone tv and air conditioner not working
Stayed 2 nights in Aug 2022

2/10 Terrible

Kourosh

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
Aircondition was not working and the place was so hot We had to change our hotel
Stayed 2 nights in Aug 2022

8/10 Good

Andrew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Almost, but not quite
Overall a good stay. Room was good, staff efficient. 3 things were not great. Wifi was shocking, almost unusable. There was no coffee machine in the room. And the bar was closed at 10pm which seemed very early to me. Otherwise great
Stayed 1 night in May 2022

8/10 Good

Anis

Stayed 2 nights in May 2022

4/10 Poor

Anis

Business traveler
Disliked: Staff & service
Not so good if you want to do any work in the evenings Internet couldn’t get connected at all Excuses given for not sure why the internet wasn’t connecting For a 4 star hotel this is simply unacceptable
Stayed 4 nights in May 2022

10/10 Excellent

Peter, Ashby De La Zouch

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room and bathroom, with an exceptionally comfortable bed. The hotel is very central and very handy for travel within Offenbach and easy to transit to Frankfurt. A great hotel.
Stayed 3 nights in Feb 2022

8/10 Good

Jojo Soh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas season
The hotel is in an excellent location, right in the middle of downtown shopping and the S-Bahn station. While the hotel was great, the breakfast buffet left a lot to be desired for. It was included in our room rate, but normally it would cost 24 Euros. That is way overpriced for what you are getting. The only warm choices were eggs over easy or sunny side up or hard/soft boiled eggs. Most mornings only the boiled eggs were left. Then there was sausages, bacon and potatoes. For the two jams, there was no container to put the jam in, so it was running all over the plate. There were mornings when there was no juice, just water. You had one kind of toast, one kind of yoghurt. All in all not a selection I would expect for that price at a Sheraton hotel, but then again we didn't stay there for the food. The room was nice, even though not a lot of space to put anything besides the small closet. There was no dresser, which could have been because we had an extra roll away bed in the room for our son, not sure about that one. Overall we had a wonderful time and I would definitely recommend the place!
Stayed 6 nights in Nov 2021

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Good value.
Hotel was good. Breakfast was pretty good. Service was good. Rooms are just old and probably need updating. Some mold in the shower seals. Carpet pretty old, worn out and kind of dirty. Other than that, it was still a pretty good value.
Stayed 4 nights in Nov 2021

10/10 Excellent

Derek

Liked: Cleanliness, property conditions & facilities, room comfort
Good hotel
The hotel is nice, and everything was clean. The staff was friendly. The learning was expensive but easy.
Stayed 2 nights in Jul 2021

8/10 Good

Ijaz

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
June 2021 stay
It was nice and comfortable stay . TV should have premium paid channels, Breakfast options were limited . Otherwise excellent stay and very nice polite staff ready to help .
Stayed 3 nights in Jun 2021

8/10 Good

Gabriela

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2019
Response from Sabrina Moldovan on Nov 21, 2019
Sehr geehrte Gabriela, wir möchten uns für Ihren Aufenthalt im Sheraton Offenbach Hotel herzlich bedanken. Es freut uns sehr, dass Sie sich bei uns wohlgefühlt haben. Wir freuen uns bereits sehr auf Ihren nächsten Besuch im Sheraton Offenbach Hotel und wünschen Ihnen bis dahin alles erdenklich Gute. Beste Grüße, Sabrina Moldovan Reservations Agent

8/10 Good

Derek

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was clean and efficient with decent gym. Breakfast was a bit expensive.
Stayed 1 night in Oct 2019
Response from Sabrina Moldovan on Oct 28, 2019
Dear Derek, We appreciate your feedback and thank you for your evaluation. Your answers tell us that you had a most likely pleasant and relaxing stay in our house. Since we would like to make your next stay an unforgettable one, you can also contact me personally at any time if you have any wishes or suggestions. The team from the Sheraton Hotel wishes you all the best and we would be very happy to welcome you again. Kind regards from Offenbach, Sabrina Moldovan Reservations Agent

8/10 Good

Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing shower
Great staff. Very friendly. Rooms are a little stuffy and had to open the window and it can be a little noisy. 10/10 for the showers. Wifi was great in my room but was patchy for some of my colleagues. The location is a little away from the city
Stayed 3 nights in Sep 2019
Response from Sabrina Moldovan on Sep 16, 2019
Dear Paul, Thank you very much for your stay in the Sheraton Offenbach Hotel and for taking your time to share your experience with us. We regret that we did not match all of your expectations during your stay. Of course, we will immediately discuss the challenges addressed with the responsible department heads. However, I am happy to read that you liked our staff, the showers and the WIFI. It would be a pleasure to welcoming you again. In the meantime, I wish you all the best, Warm regards, Sabrina Moldovan Reservations Agent

4/10 Poor

Verified traveler

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
Check In was disappointing, took 15 minutes as only one person on the desk for 10 mins, I was only 3rd in the queue but took too long imo. Air con didn't work so i didn't sleep, WiFi didn't work the next morning (past midnight I guess) and phone didn't work or was constantly engaged so I couldn't speak with anyone to get it fixed. Used to have a great service standards at this hotel but seems to have slipped over the years and now not a good experience.
Stayed 1 night in Sep 2019
Response from Sabrina Moldovan on Sep 9, 2019
Dear Anonymous, We would like to thank you for your stay at the Sheraton Offenbach Hotel. The feedback of our guests is very important to us so that we can constantly improve our service. Unfortunately we could not convince you of our product completely. Of course we will immediately discuss the challenges mentioned with the responsible department heads. For further feedback you can contact me personally at any time. Despite the inconvenience, we hope to welcome you again to our hotel in Offenbach. Best Regards, Sabrina Moldovan Reservations Agent

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Sabrina Moldovan on Sep 9, 2019
Dear Anonymous, Thank you very much for your stay in the Sheraton Offenbach Hotel and for taking your time to share your experience with us. It is a pleasure to read that you enjoyed your stay in our hotel in Offenbach so much. Many thanks for the great rating with 5 out of 5 stars. We are already looking forward to your next visit and wish you all the best until then. Best Regards, Sabrina Moldovan Reservations Agent T +49 69 82 999 707

8/10 Good

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with some catches
Nice hotel located 15 minutes from Frankfurt Airport Plenty of parking for your car here but it’s expensive at 2 euros per hour or 18 euros per 24 hour period. The day we arrived it was 92 degrees outside and the air conditioning can’t keep up with your wish for cold air in your room. The buffet breakfast is pricy and not included in the room price.
Stayed 1 night in Aug 2019
Response from Nisa Movüt on Sep 4, 2019
Dear Mr. Gerald, thank you very much for taking your take to give us a Feedback about your stay at the Sheraton Offenbach Hotel. Your answers tell us that you had a most likely pleasant and relaxing stay in our house. We are truely sorry about the issue with the A/C. Together with you and your feedback we have the possibility to make our service even better. Best regards, Nisa Movüt Reservations Agent T +49 69 82 999 708

10/10 Excellent

Verified traveler

Stayed 4 nights in Aug 2019
Response from Ann-Christin Becht on Aug 16, 2019
Dear Guest, Thank you very much for your stay and the evaluation. We are very pleased to hear that you have enjoyed the stay and that you had a wonderful time during your stay. The whole Sheraton Offenbach Hotel team wishes you all the best. We are looking forward to welcoming you soon again. Kind regards, Ann-Christin Becht Revenue Manager T:+49 69 82999 0

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Lovely hotel with comfortable and clean rooms. Gym was very hot
Stayed 1 night in Jul 2019

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Frankfurt stay
We loved this hotel. Friendly staff, modern amenities and great breakfast- but we did think this was a little overpriced. The hotel does have a number of restaurants and places to eat very close by however, with a shopping precinct across the road. The only disadvantage was that it is not within walking distance to the centre of the tourist activity so taxi or public transport is needed.
Stayed 1 night in Aug 2019
Response from Ann-Christin on Aug 9, 2019
Dear Tina, Thank you very much for your stay and taking time for the valuation. We are delighted to hear, that you have enjoyed your stay in the Sheraton Offenbach Hotel. We will transfer your compliment and will pass it on to our employees. We wish you all the best. It would be a pleasure to welcome you again. Kind regards, Ann-Christin Becht Revenue Manager

8/10 Good

Ichiro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Sabrina Moldovan on Jul 30, 2019
Dear Ichiro, Thank you very much for your valuation. Your answers tell us that you had a most likely pleasant and relaxing stay in our house. The team of the Sheraton Offenbach Hotel wishes you all the best and we would be delighted to welcome you again. Best regards, Sabrina Moldovan Reservation Agent

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Nisa Movüt on Jun 28, 2019
Dear Elaine, thank you very much for taking your time to give us a Feedback about your stay with us. It makes us happy to see, that you had your next good stay with us. The team from the Sheraton Hotel wishes you all the best and we are looking forward to welcome you soon again. Kind regards Nisa Movüt Reservations Agent T +49 69 82999 708

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personnel very friendly and professional. Facilities very clean. Very up to date.
Stayed 1 night in Apr 2019
Response from Nisa Movuet on May 29, 2019
Dear Anonymous, thank you very much for taking your time to give us a Feedback about your stay with us. Your Feedback is very important for us and it is great to see in your answers that you enjoyed your stay in our house. It would be a pleasure to welcome you again. Best regards, Nisa Movuet Reservations Agent

8/10 Good

Ching Ching

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Nisa Movuet on May 29, 2019
Dear Mr. Ching, It is nice to read that you enjoyed your stay in our hotel in Offenbach all around. We are already looking forward to your next visit to the Sheraton Offenbach Hotel and wish you all the best until then. Best regards, Nisa Movuet Reservations Agent

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018
Response from Sabrina Moldovan on May 29, 2019
Dear Anonymous, Thank you very much for taking the time to give us your evaluation. The team from the Sheraton Hotel wishes you all the best and we would be very happy to welcome you again. Best Regards, Sabrina Moldovan Reservations Agent

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Sabrina Moldovan on May 29, 2019
Dear Anonymous, We thank you very much for the great feedback and we are happy that you felt comfortable in our hotel. It would be a pleasure to welcoming you again. Best Regards, Sabrina Moldovan Reservations Agent

8/10 Good

Elaine, Vancouver, BC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location. Walking distance to shops. Restaurant very attractive ambiance with good service and good food
Stayed 2 nights in Sep 2018
Response from Jonas Okoniewski on Oct 15, 2018
Dear Elaine Thank you very much for your stay in the Sheraton Offenbach Hotel and for taking your time to share your experience with us. I am happy to see you were quite content with your stay. It would be a pleasure to welcoming you again. In the meantime I wish you all the best, Warm regards, Jonas Okoniewski Reservations Agent

10/10 Excellent

Rich, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk staff was very friendly. I arrived late afternoon and a room was available after my 12 hr flight.
Stayed 1 night in Sep 2018
Response from Jonas Okoniewski on Oct 15, 2018
Dear Rich Thank you very much for your stay in the Sheraton Offenbach Hotel and for taking your time to share your experience with us. At Sheraton we promise – wherever you go we make it possible. The team from the Sheraton Hotel wishes you all the best and we would be very happy to welcome you again. Kind regards, Jonas Okoniewski Reservations Agent

10/10 Excellent

Verified traveler

Stayed 1 night in Sep 2018
Response from Jonas Okoniewski on Oct 15, 2018
Dear Sir or Madam, thank you very much for taking the time, to give us a feedback. Your opinion is very important for us and it´s great to see, that you had a very comfortable and pleasant stay in our house. It would be a pleasure to welcoming you again. In the meantime, I wish you all the best, Warm regards, Jonas Okoniewski Reservations Agent

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Response from Jonas Okoniewski on Oct 15, 2018
Dear Sir or Madam, thank you very much for taking the time, to give us a feedback. Your opinion is very important for us and it´s great to see, that you had a very comfortable and pleasant stay in our house. It would be a pleasure to welcoming you again. In the meantime, I wish you all the best, Warm regards, Jonas Okoniewski Reservations Agent

8/10 Good

Azmi, Kuala lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2018
Response from Maria on Sep 12, 2018
Dear Armi We would like to thank you very much for this great feedback and of course for your stay in our hotel. It is nice to read that you felt comfortable with us. It is very important to us that our guests feel at home and we have succeeded in doing this for you. It is very important to us to fulfil the expectations of our guests during every stay. Therefore we are at your disposal for wishes and remarks for future stays. We would be very pleased to welcome you again as a guest in our hotel soon and wish you all the best for the meantime. Warm regards, MARIA DITTRICH Personal Assistant to General Manager and Human Resources Manager

8/10 Good

Darren, Edmonton,Alberta, Canada

Liked: Cleanliness, property conditions & facilities, room comfort
NICE PLACE Clean and modern rooms were spacious air conditioning not the best
Stayed 1 night in Aug 2018
Response from Maria on Sep 12, 2018
Dear Dareen We would like to thank you very much for this great feedback and of course for your stay in our hotel. It's nice to read that you feel completely at home with us and have enjoyed our service. I would also be happy to pass on the feedback to our employees. It is very important to us to fulfil the expectations of our guests during every stay. Therefore we are at your disposal for wishes and remarks for future stays. We would be very pleased to welcome you again as a guest in our hotel soon and wish you all the best for the meantime. Warm regards, MARIA DITTRICH Personal Assistant to General Manager and Human Resources Manager