Ratings based on 1,064 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
89% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by Helen from Austin, Texas

Frankfurt stay

Posted Apr 8, 2014
Nice hotel well maintained. Shuttle from train station to hotel makes it very convenient to get to the city of Frankfurt. The spa/fitness area was just what one needs after a long day in the city. If you can make the time there is a wooded area that one can take jogs.
Comment from
Jan 9, 2014
Dear Helen; Thank you for the positive review of your last stay in the Steigenberger Airport Hotel Frankfurt. You are right – the City forest is just awesome! You can ride a bike, go for a walk and enjoy the fresh air. I am very glad that you did like our hotel, service and shuttle service. I do hope that you will visit us again, soon. Greetings to Texas, Larissa Uhlmann & Steigenberger Airport Hotel Team
3 out of 5
Recommended
for Business Travelers
by A verified traveler

Overpriced Breakfast

Posted Mar 25, 2014
Close to Airport. free shuttle is a perk. Only stayed one night. Breakfast price too high.
Comment from
Jan 27, 2014
Dear guest; Thank you for investing some time in sharing your experience and feelings with other travelers on Expedia. Unfortunately you were not happy with our breakfast price. Our buffet offers various options for everyone, cold and warm food, sweet or salty, different coffee specialties and many more. For our guests who prefer a coffee and croissant, a French breakfast for example, they can order a la carte at their requirements and a lower price. We would be glad to welcome you again. Kind regards Francesca Sambito & Steigenberger Airport Hotel Frankfurt
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent hotel near airport

Posted Mar 22, 2014
Excellent staff, upgraded room to executive towers for minimal charge, food was good, bartender very friendly, shuttle bus picked up and dropped off on time.i will definetly be staying again.
Comment from
Jan 27, 2014
Dear guest; We are very glad you spent a few minutes in rating your visit at the Steigenberger Airport Hotel and to find out, you have been pleased with the facility and the service. We are daily very dedicated to our guests and the hotel. It makes us happy to find out that our passion is cherished. We are looking forward to meet you here and hope the visit will turn into an enjoyable one again. Kind regards Francesca Sambito & Steigenberger Airport Hotel Frankfurt
5 out of 5
Recommended
for Business Travelers
by Marc from Boston

Favorite hotel at Frankfurt Airport

Posted Mar 20, 2014
The Steigenberger is friendly, very up to date, great fitness facilities (included in the price) and very nice restaurants. Its my favorite place at Frankfurt Airport. A great location for business travelers
Comment from
Jan 22, 2014
Dear Marc; Thank you for the perfect score and your compliments regarding our hotel. We are glad to know you like our facility and we want to let you know that you are precious to us, too. The fitness room has been renovated a few months ago, as well as the pool area. Have you also tried the sauna with the outdoor section showing the Airport? Whenever you should be in the surrounding area we are looking forward to welcome you again. Kind regards to Boston Francesca Sambito & Steigenberger Airport Hotel Frankfurt
5 out of 5
Recommended
for Everyone
by Joe

The perfect choice for airport stopovers.

Posted Mar 11, 2014
Pros: Convenient location for airport, quick and easy shuttle service, great staff, comfortable rooms, pet-friendly, excellent restaurant choices, free WiFi
We stayed at the Steigenberger Airport Hotel while waiting for a next-day flight connection at Frankfurt Airport, but would have been happy to have stayed much longer. The staff were excellent, the WiFi was free, and the comfort of the rooms was outstanding (despite our room facing the airport itself, we were not disturbed by any noise due to the highly effective soundproofing). The choice of restaurants was also very good. We opted for the Restaurant Unterschweinstiege, which serves traditional German cuisine, and were rewarded with a truly excellent dining experience. The hotel is very pet-friendly, and our dog was delighted with the nearby forest area which gave him a chance to burn off some energy between long flights. The airport shuttle was spacious and comfortable, traveling very regularly (every 15 min) between the hotel and airport, with no need for prior arrangement. Overall, the Steigenberger Airport hotel was far and away the best "airport hotel" I have ever stayed at, and I will very much look forward to staying there again in future.
Comment from
Jan 14, 2014
Dear Joe; We are very happy about your kind lines and your compliments. Furthermore it is our pleasure that everything was to your satisfaction. Our staff will be delighted to receive your praise. The hotel is located only a few hundred meters from the airport. We are glad being equipped with the best possible soundproofing to support a pleasant stay of our guests. We are looking forward to welcome you again. There are still some more things to explore like the gym, pool and spa area on the ninth floor or our fine dining restaurant “Faces”. Kind regards Francesca Sambito & Steigenberger Airport Hotel Frankfurt By the way; to say it with the words from another hotel manager who has been asked if dogs are welcome in his hotel: dogs never get drunk or bother other guests. They never throw up in the bathroom and just leave nor drink the water from the minibar and refill it again with water from the main. We didn’t hear about a burglary by a dog. Therefore your dog is also more than welcome over here since we are very sure he is an enjoyable guest!
Comment from
Jan 14, 2014
Dear Joe; We are very happy about your kind lines and your compliments. Furthermore it is our pleasure that everything was to your satisfaction. Our staff will be delighted to receive your praise. The hotel is located only a few hundred meters from the airport. We are glad being equipped with the best possible soundproofing to support a pleasant stay of our guests. We are looking forward to welcome you again. There are still some more things to explore like the gym, pool and spa area on the ninth floor or our fine dining restaurant “Faces”. Kind regards Francesca Sambito & Steigenberger Airport Hotel Frankfurt By the way; to say it with the words from another hotel manager who has been asked if dogs are welcome in his hotel: dogs never get drunk or bother other guests. They never throw up in the bathroom and just leave nor drink the water from the minibar and refill it again with water from the main. We didn’t hear about a burglary by a dog. Therefore your dog is also more than welcome over here since we are very sure he is an enjoyable guest.
2 out of 5
by Shannon from UK

Ok hotel with easy access to the airport

Posted Mar 5, 2014
I booked this hotel as the "mystery 4.5 stars" listed on Expedia. While this hotel is extremely convenient to the airport, it seems rather isolated from all other amenities. The hotel is quite large and it was by no means full when we checked in for our one nights stay before our return flight the following afternoon. However, staff still put my family of 3 in a small, double bed room without a roll away for our 9 year old. When we asked for an additional bed , the front desk clerk looked at us as if we were crazy. They did provide the additional bed but a larger room was certainly available and would have been more comfortable. The bathroom was quite small, as well. In the morning, beginning at approximately 8 am, someone, presumably housekeeping, repeatedly tried to enter our room. Check-out was not until noon. Overall, the stay could have been more pleasant.
Comment from
Jan 11, 2014
Dear Shannon; Thank you for spending some minutes in the rating of our hotel. We are sorry you had an unpleasant stay. At the moment we cannot find out exactly what went wrong. We regret there was not an extra bed for your child although you may have requested in advance. Furthermore we are sorry that the cleaning staff kept bothering you in the morning. Check out time is indeed until noon. Did you use your do not disturb sign to let them know you are not checking out in the morning? Unfortunately this visit was unsatisfying. We do hope you do not take these occurrences as a reason for not booking our hotel anymore, but give us a second chance to prove a better service to you next time. Greetings from Germany Francesca Sambito & Steigenberger Airport Hotel Frankfurt
3 out of 5
Recommended
for Everyone
by A verified traveler

It was NICE...

Posted Feb 27, 2014
Very pleasant and good for the value. A bit disorganized at check-in as the rooms were not ready and the room-type requested was not available.
Comment from
Jan 5, 2014
Dear guest; Thank you for the evaluation of our hotel and your compliments. We are sorry the check-in was not satisfying. Generally our rooms are ready for check-in from 3pm. Did you probably arrive earlier? This might be one of the reasons why our front office could not offer you the requested room type. In this case you have the choice to have an early check-in at an additional fee. It would be our pleasure to welcome you again and prove our usual service to you. Kind regards Francesca Sambito & Steigenberger Airport Hotel Frankfurt
Comment from
Jan 5, 2014
Dear guest; Thank you for the evaluation of our hotel and your compliments. We are sorry the check-in was not satisfying. Generally our rooms are ready for check-in from 3pm. Did you probably arrive earlier? This might be one of the reasons why our front office could not offer you the requested room type. In this case you have the choice to have an early check-in at an additional fee. It would be our pleasure to welcome you again and prove our usual service to you. Kind regards Francesca Sambito & Steigenberger Airport Hotel Frankfurt
2 out of 5
by Sunny from Toronto

Nice pictures but disappointing reality

Posted Feb 27, 2014
Only few non smoking rooms, Internet Access is very slow and in general getting the access is only possible with assistance via telephone and if you speak German. It needed nearly 8 tries to get someone on the phone from the reception desk and it wasn´t even busy at that time. The floor in my hotel room was wet, lights making sounds and one of the 2 windows couldn´t be closed. And the fact that the first thing you see on the TV when turning it on is a Security Video like in an airplane. That´s not giving the feeling of a secure place at all. Overall it´s way too expensive.
Comment from
Jan 6, 2014
Dear Sunny; Thank you for spending some minutes in letting us have an idea of your experience in our hotel. We are sorry you had an unpleasant visit due to your mentioned reasons. Our hotel has 563 rooms in total. 54 of them are smoking rooms, the remaining rooms are non-smoking. Since the beginning of this year we offer complimentary Internet use. We know that sometimes the connection is bad. But we are working under high pressure with the internet provider to solve the issue as soon as possible. We do offer also high speed internet which is available against payment and works well so far. We are sorry our staff has not been able to help you. Usually everyone has very good English skills. Nevertheless we will train this issue to our employees to make sure they can give clear instructions and explanations to our guests. Did you inform our staff about the wet floor and the broken window? Please do never hesitate to ask for help or a solution. That is what we are here for and glad to assist you. The Steigenberger Airport Hotel exists since 1969. It never came to a threatening situation. Please do understand that we are obliged to show this video to our guests to their information in case of an emergency. We would like to inform you that we move in the middle price level with our price performance ratio. Compared to some other hotels at Frankfurt Airport, we offer lower rates. Our prices are according our five star category. We would be glad to welcome you again. Kind regards Francesca Sambito & Steigenberger Airport Hotel Frankfurt
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location and convenience

Posted Feb 25, 2014
Very comfortable and spacious room. Friendly, helpful people up front. My first choice at FRA .
Comment from
Jan 27, 2014
Dear guest; Thank you for the positive review of your stay in our hotel. We are glad you liked the room and our staff. They will be very happy to receive your compliments. It will be our pleasure to welcome you again. Many greetings Francesca Sambito & Steigenberger Airport Hotel Team
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location with gym and sauna

Posted Feb 19, 2014
Pros: Location and the gym
Arrived at noon, got a room right away. Gym is good although it is small. Sauna and steam bath wonderful.
Comment from
Jan 25, 2014
Dear guest: We thank you for investing some minutes in rating our hotel. We are pleased you had a great stay. Whenever it is possible to afford a comfortable stay we go for it. Did you know that the gym and pool have been renovated in the past 3 months? We are looking forward to welcome you again. Kind regards Francesca Sambito & Steigenberger Airport Hotel Team