Ratings based on 339 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 13, 2015
Lage des Hotels ist prima, Service wirklich top, sehr empfehlenenswerter Italiener direkt nebenan: Quatro, Pool und Gym etwas klain, aber auch ok
Comment from Hotel Management
Jul 23, 2015 by WestinFrankfurtGM, Hotel Management
Sehr geehrter Gast, ich danke Ihnen herzlich für Ihre positive Bewertung unseres Hotels. Es freut uns sehr zu lessen, dass Sie sich bei uns wohlgefühlt haben. Kommen Sie uns bald wieder besuchen – mein Team und ich würden uns sehr darüber freuen. Schöne Grüße Sandro Bohrmann General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Oklahoma

A wonderful memory!

Posted Jul 11, 2015
Pros: Clean,safe, very helpful staff, close to everything, pool, executives club, everything!
Cons: I do wish there had been a shuttle from and to the airport.
Location: Frankfurt, we toured cathedrals, walked along the Main, museums, took a tour with cruise down the Rhine, ate local cuisine, and shopping.
My Son, Granddaughter, and I made many great memories on this trip to Germany. I am always concerned that our hotel be a safe, clean and comfortable. At the Westin Grand we were very happy. It was very safe and clean and the staff was extremely helpful. Shopping and restaurants just a block away and several museums and and exhibits within walking distance. Not to mention the pool and executives club. There is also a small grocery store close. We had a great experience and have many great memories! Thank-you
Comment from Hotel Management
Jul 15, 2015 by WestinFrankfurt GM, Hotel Management
Dear guest, Wow, thank you for leaving the Westin Grand Frankfurt with such great comments! We truly appreciate your excellent remarks on our location and especially on the staff. As you mentioned, our city center location is very convenient for shopping and all major sightseeings, as well as the subway station are around the corner. We look forward to welcome you back on your next trip to Frankfurt! Kind regards Sandro Bohrmann General Manager
Comment from Hotel Management
Jul 15, 2015 by WestinFrankfurt GM, Hotel Management
Dear guest, Wow, thank you for leaving the Westin Grand Frankfurt with such great comments! We truly appreciate your excellent remarks on our location and especially on the staff. As you mentioned, our city center location is very convenient for shopping and all major sightseeings, as well as the subway station are around the corner. We look forward to welcome you back on your next trip to Frankfurt! Kind regards Sandro Bohrmann General Manager
Comment from Hotel Management
Jul 15, 2015 by WestinFrankfurt GM, Hotel Management
Dear guest, Wow, thank you for leaving the Westin Grand Frankfurt with such great comments! We truly appreciate your excellent remarks on our location and especially on the staff. As you mentioned, our city center location is very convenient for shopping and all major sightseeings, as well as the subway station are around the corner. We look forward to welcome you back on your next trip to Frankfurt! Kind regards Sandro Bohrmann General Manager
3 out of 5
by A verified traveler

Posted Jun 22, 2015
Rude and unattentive staff, room un kept, couch was falling apart, carpets were filthy
4 out of 5
Recommended
for Everyone
by A verified traveler from BC, Canada

Posted Jun 4, 2015
Pros: location, close to old Frankfurt
Cons: rather pricey, lower price for breakfast, and include wifi in hotel rates
Modern hotel blocks from old Frankfurt. Large comfortable bed and bathtub.
Comment from Hotel Management
Jun 8, 2015 by WestinFrankfurt GM, Hotel Management
Dear guest, Thank you for your review and the good score you gave us. It was a great pleasure for us to host you and I am happy to see that you enjoyed your stay. We truly appreciate your excellent remarks on our location, the bathroom and especially on the Westin Heavenly Bed. I hope you had a safe journey home and that you will give us the pleasure to welcome you soon again. Kind regards Sandro Bohrmann General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Great Location,very near to Train Station/Shopping

Posted Jun 1, 2015
Pros: The location - very near to the train station (about 200m) and shopping (Zeil Shopping Strip).
Cons: Should provide free Wifi and car parking for all hotel guests.
Location: Very near to the train station, shopping strip and weekend market.
Overall, it was a good experience. The hotel is nice hotel, the location is great and the staff is generally very polite.
Comment from Hotel Management
Jun 3, 2015 by WestinFrankfurtGM, Hotel Management
Dear guest, Thank you very much for your positive feedback about your stay at our hotel. Your comments show that you did not regret having booked our hotel. We are very grateful for your kind words and look very much forward to seeing you again soon – be welcome! Kind regards Sandro Bormann General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 25, 2015
The hotel is very good for the price it is offering: quality vs price is excellent.
Comment from Hotel Management
May 28, 2015 by GMWestinFrankfurt, Hotel Management
Dear guest, Thank you for your review and the good score you gave us. It was a great pleasure for us to host you and I am happy to see that you enjoyed your stay. We would be happy to see you soon again – be welcome. Best regards Sandro Bohrmann General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from 名古屋

豪華で落ち着いた雰囲気の静かなホテル

Posted May 10, 2015
Pros: エグゼクティブフロアの宿泊客は朝食フリーの部屋へ自由に出入りできる 混雑せず快適にすごせます ここの朝食がとてもおいしく、ドイツの食事にすぐに慣れない6歳の娘もたくさん食べていました
Location: 買い物エリアや大聖堂まで歩いていける距離 スーパーや気楽なイタリアンレストラン、スタバもすぐ近所にあります
プレジテンシャルスイートに宿泊しましたが快適そのものでした 階上に寝室がふたつバスルームもそれぞれついています プールは子供は10-18時限定で入れますが、大人が優雅にプールサイドで過ごしている雰囲気で小さい子がはしゃぐと迷惑かも
Comment from Hotel Management
May 13, 2015 by WestinFrankfurtGM, Hotel Management
Dear guest, Thank you for your review and the good score you gave us. It was a great pleasure for us to host you and I am happy to see that you enjoyed your stay. We would be happy to see you soon again – be welcome. Kind regards Sandro Bohrmann General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Japan

いまどき、WIFIは無料にしてほしい

Posted May 6, 2015
立地は最高。zailまでもすぐいけるし、飲食店もたくさんある。部屋はまー、このレベルの割に、そこまで広くもない。WIFIが有料で、しかも高くてびっくり。ちょっと残念でした。
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice room and staff

Posted Apr 27, 2015
We only stayed here for one nite, on our way out of the country via Frankfurt Airport. So, I don't have anything to say about the location, other than that it's about a 15-minute drive to the airport. But the staff was extremely courteous and helpful, and the hotel is beautiful and modern.
Comment from Hotel Management
Apr 30, 2015 by WestinFrankfurtGM, Hotel Management
Dear guest, Many thanks for staying at the Westin Grand Frankfurt and thank you for your positive words and the good score you gave us. We look forward to welcome you back on your next trip to Frankfurt! Kind regards Sandro Bohrmann General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from australia

Nice hotel but don't make a phone call

Posted Apr 20, 2015
We phone our daughter in Australia for less than 20 seconds each to say call us in our room. These calls cost us 20 cent euro in Baden Baden and 9.50 euro each in the Westin. That's some profit on the real cost to the hotel. Everything else was good.
Comment from Hotel Management
Apr 23, 2015 by GMWestinFrankfurt, Hotel Management
Dear fred, Thank you very much for your feedback regarding your recent stay at our hotel. I regret that we did not fulfill your expectations in regards to our phone costs and your remarks are being taken up. Hope to see you again – Be welcome. Best regards Sandro Bohrmann General Manager