Ratings based on 304 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
92% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 3, 2015
great hotel, nice staff, good location, very comfortable suite
Comment from Hotel Management
Apr 9, 2015 by GMWestinFrankfurt, Hotel Management
Dear guest, Wow, thank you for leaving the Westin Grand Frankfurt with such great comments! It was a great pleasure for us to host you and I am happy to see that you enjoyed your stay. We would be happy to see you soon again – be welcome. Kind regards Sandro Bohrmann General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 2, 2015
The hotel room was clean, spacious and comfortable. The staff was friendly and helpful. I would definitely chose to stay here again.
Comment from Hotel Management
Apr 9, 2015 by GMWestinFrankfurt, Hotel Management
Dear guest, Thank you very much for your positive feedback about your stay at the Westin Grand Frankfurtl. And thank you so much for recommending our hotel. It makes us very happy that you are pleased with our services, and that you enjoyed your stay with. Looking forward to welcoming you soon again. Kind regards Sandro Bohrmann General Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom münchen

This traveler left a rating score only Posted Mar 8, 2015
5 out of 5
Recommended
for Everyone
by A verified traveler

Always the best

Posted Mar 3, 2015
Our stay at the Westin was the best as it always is. The location is good and the room was warm. The bar has good service and friendly.
Comment from Hotel Management
Mar 6, 2015 by GMWestinGrandFrankfurt, Hotel Management
Dear guest, Thank you very much for your positive feedback about your stay at our hotel. I appreciate your commentary very much and am happy that my staff and the service provided by them have turned your stay into a memorable experience. We would be delighted to see you soon again. Kind regards Sandro Bohrmann General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom beirut

excellent hotel beautiful lounge

Posted Feb 9, 2015
Pros: Architecture of the lounge
Location: shopping pedestrian street.
Excellent Hotel well located near the shopping area. Though it is about 25 years old looks brand new. Splendid Architecture specially the lounge.
Comment from Hotel Management
Mar 6, 2015 by GMWestinGrandFrankfurt, Hotel Management
Dear jack, Thank you for your review and the good score you gave us. It was a great pleasure for us to host you and I am happy to see that you enjoyed your stay. We would be happy to see you soon again – be welcome. Kind regards Sandro Bohrmann General Manager
5 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Nürnberg

Zimmer sind sehr geräumig und gut ausgestattet

Posted Feb 6, 2015
Pros: Angenehme Atmosphäre
Cons: nein
Location: Hotel befindet sich mitten im Stadtzentrum, ist gut erreichbar und keine 50 m von der Shopping Meile entfernt
Personal ist sehr hilfsbereit und freundlich. Das Japan Restaurant ist zu empfehlen.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom LB

Would have been perfect IF ...

Posted Feb 5, 2015
I stay at the Wetin every year for the paperworld fair. I love the hotel. Unfortunetly this time my stay was a little less good because they gave me the last room in the corridor and they have elevators in the middle of the hotel only !! So i had to walk a mile and back everytime i wanted to go to my room ! One more thing that needs fixing is the internet !!! You would think that in 2015 in a 5 star hotel with rooms raging between 300-500 euros a night, they would offer FREE INTERNET to their guests inside the rooms. But they keep on being stuborn and only offering that in the lobby ! But businessmen need to work in their rooms and are obliged to pay 16 euros per day for internet !!! Unacceptable !
5 out of 5
Recommended
for Everyone
by A verified travelerfrom scotland

fantastic hotel, in the heart of the city

Posted Feb 5, 2015
Pros: where it was situated
Cons: nothing
Location: ideally situated next to the underground station, from there you can go anywhere
we will be staying here again, this was a business trip, hotel was in the middle of the city centre, excellent staff and rooms, thanks to them all
Comment from Hotel Management
Mar 6, 2015 by GMWestinGrandFrankfurt, Hotel Management
Dear steve, Thank you very much for your positive feedback about your stay at our hotel. I appreciate your commentary very much and I’m happy that my staff and the service provided by them turned your stays into memorable experiences. We hope you will remember us when you plan your next trip to Frankfurt. We would be happy to see you soon again. Kind regards Sandro Bohrmann General Manager
4 out of 5
Recommended
for Couples
by A verified travelerfrom nrw

Zufrieden

Posted Jan 30, 2015
Zufrieden. Sehr gutes hotel. Würden wieder kommen.
4 out of 5
Recommended
for Business Travelers
by Davidfrom Bahrain

Gutes Stadthotel

Posted Jan 19, 2015 on Hotels.com
Das Hotel liegt mitten im Zentrum und ist gut erreichbar. Zimmer und Betten sind komfortabel, Ladekabel können überall gut eingesteckt werden. Gym ist ordentlich ausgestattet. Leider ist WLAN im Zimmer nur gegen Gebühr erhältlich (6 EUR/h), was mE nicht ganz dem internationalen Standard entspricht. Lobby-WLAN ist gebührenfrei, aber wer mag sich schon dauernd in der Lobby aufhalten um zu Arbeiten.