Ratings based on 332 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 25, 2015
The hotel is very good for the price it is offering: quality vs price is excellent.
Comment from Hotel Management
May 28, 2015 by GMWestinFrankfurt, Hotel Management
Dear guest, Thank you for your review and the good score you gave us. It was a great pleasure for us to host you and I am happy to see that you enjoyed your stay. We would be happy to see you soon again – be welcome. Best regards Sandro Bohrmann General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom 名古屋

豪華で落ち着いた雰囲気の静かなホテル

Posted May 10, 2015
Pros: エグゼクティブフロアの宿泊客は朝食フリーの部屋へ自由に出入りできる 混雑せず快適にすごせます ここの朝食がとてもおいしく、ドイツの食事にすぐに慣れない6歳の娘もたくさん食べていました
Location: 買い物エリアや大聖堂まで歩いていける距離 スーパーや気楽なイタリアンレストラン、スタバもすぐ近所にあります
プレジテンシャルスイートに宿泊しましたが快適そのものでした 階上に寝室がふたつバスルームもそれぞれついています プールは子供は10-18時限定で入れますが、大人が優雅にプールサイドで過ごしている雰囲気で小さい子がはしゃぐと迷惑かも
Comment from Hotel Management
May 13, 2015 by WestinFrankfurtGM, Hotel Management
Dear guest, Thank you for your review and the good score you gave us. It was a great pleasure for us to host you and I am happy to see that you enjoyed your stay. We would be happy to see you soon again – be welcome. Kind regards Sandro Bohrmann General Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Japan

いまどき、WIFIは無料にしてほしい

Posted May 6, 2015
立地は最高。zailまでもすぐいけるし、飲食店もたくさんある。部屋はまー、このレベルの割に、そこまで広くもない。WIFIが有料で、しかも高くてびっくり。ちょっと残念でした。
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice room and staff

Posted Apr 27, 2015
We only stayed here for one nite, on our way out of the country via Frankfurt Airport. So, I don't have anything to say about the location, other than that it's about a 15-minute drive to the airport. But the staff was extremely courteous and helpful, and the hotel is beautiful and modern.
Comment from Hotel Management
Apr 30, 2015 by WestinFrankfurtGM, Hotel Management
Dear guest, Many thanks for staying at the Westin Grand Frankfurt and thank you for your positive words and the good score you gave us. We look forward to welcome you back on your next trip to Frankfurt! Kind regards Sandro Bohrmann General Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom australia

Nice hotel but don't make a phone call

Posted Apr 20, 2015
We phone our daughter in Australia for less than 20 seconds each to say call us in our room. These calls cost us 20 cent euro in Baden Baden and 9.50 euro each in the Westin. That's some profit on the real cost to the hotel. Everything else was good.
Comment from Hotel Management
Apr 23, 2015 by GMWestinFrankfurt, Hotel Management
Dear fred, Thank you very much for your feedback regarding your recent stay at our hotel. I regret that we did not fulfill your expectations in regards to our phone costs and your remarks are being taken up. Hope to see you again – Be welcome. Best regards Sandro Bohrmann General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 3, 2015
great hotel, nice staff, good location, very comfortable suite
Comment from Hotel Management
Apr 9, 2015 by GMWestinFrankfurt, Hotel Management
Dear guest, Wow, thank you for leaving the Westin Grand Frankfurt with such great comments! It was a great pleasure for us to host you and I am happy to see that you enjoyed your stay. We would be happy to see you soon again – be welcome. Kind regards Sandro Bohrmann General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 2, 2015
The hotel room was clean, spacious and comfortable. The staff was friendly and helpful. I would definitely chose to stay here again.
Comment from Hotel Management
Apr 9, 2015 by GMWestinFrankfurt, Hotel Management
Dear guest, Thank you very much for your positive feedback about your stay at the Westin Grand Frankfurtl. And thank you so much for recommending our hotel. It makes us very happy that you are pleased with our services, and that you enjoyed your stay with. Looking forward to welcoming you soon again. Kind regards Sandro Bohrmann General Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom münchen

This traveler left a rating score only Posted Mar 8, 2015
5 out of 5
Recommended
for Everyone
by A verified traveler

Always the best

Posted Mar 3, 2015
Our stay at the Westin was the best as it always is. The location is good and the room was warm. The bar has good service and friendly.
Comment from Hotel Management
Mar 6, 2015 by GMWestinGrandFrankfurt, Hotel Management
Dear guest, Thank you very much for your positive feedback about your stay at our hotel. I appreciate your commentary very much and am happy that my staff and the service provided by them have turned your stay into a memorable experience. We would be delighted to see you soon again. Kind regards Sandro Bohrmann General Manager
4 out of 5
Recommended
for Couples
by A verified traveler

町の中心部にあり、駅からも近く、観光に便利な場所

Posted Feb 22, 2015 on Hotels
町の中心部にあり、駅からも近く、観光に便利な場所でした。設備や清潔感も十分で快適に過ごせましたが、道路に面した部屋だと、深夜の車の音やライトの明かりが気になる人がいるかもしれません。(私は初日が特に気になりました。連れは全く大丈夫でしたが…)