Ratings based on 65 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
86% of guests recommend
3.8 Room cleanliness
3.7 Service & staff
3.8 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom KY

What we needed

Posted May 11, 2015
Pros: It was clean and safe.
Cons: It was a little out of date. The breakfast was ok but could use some fresh fruit.
Location: Indianapolis is pretty close.
We needed an affordable place to stay that was close to Indy. It was clean and safe and reasonable priced. Just what we needed.
Comment from Hotel Management
May 13, 2015 by Dhaval, Hotel Management
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Dhaval Patel GM Comfort Inn, Franklin 317-736-0480
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 25, 2015
Just moved, needed a place to stay until i found apartment. This was a good as pla e as any.
Comment from Hotel Management
May 13, 2015 by Dhaval Patel, Hotel Management
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Dhaval Patel GM Comfort Inn, Franklin 317-736-0480
3 out of 5
Recommended
for Families
by Miltonfrom Muscle Shoals, AL

Not bad, but won't stay again...

Posted Feb 9, 2015 
We specifically chose this hotel for the pool, and nothing was noted on the individual hotel site, but the pool was closed when we arrived. The front desk staff did not know why, and it had been closed for more than a week. The pool filter/pump was running, there were even pool toys laying near the edge, but it was closed. Needless to say, my child was disappointed, as was I. I would not have paid the price for this hotel if I had known the pool was closed, as there were several other decent hotels in the area for much less; I wish there was a requirement to keep these things update on the website(s). The hotel is several miles from a decent restaurant, kind of out in the middle of nowhere. The breakfast, however, was very nice. The common areas were uncomfortably warm, however, but the room appeared to be comfortable and clean. The drain in the shower was incredibly slow, but other than that, the bathroom was clean and adequate.
4 out of 5
Recommended
for Families
by cynthiafrom Columbus, OH

Jus' Sayin'

Posted Dec 30, 2014 
The stay was fine. I always stay there in Franklin. BUT... They charged $20 to my credit card that they held for incidentals, though no incidentals were involved in the stay. (I'd paid online through Pay Pal so didn't use my regular credit card) I called when I returned home to inquire and was told they do this to all guests and it will be reversed. SERIOUSLY?
Comment from Hotel Management
Mar 14, 2015 by General Manager, Hotel Management
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, GM Comfort Inn, Franklin
4 out of 5
Recommended
for Families
by A verified travelerfrom metro Boston

Hometown Oasis

Posted Dec 30, 2014
Pros: More than anything, I like its convenient location just off I-65. Although not fancy, this hotel is clean and safe.
Cons: "You get what you pay for"; the quality of the free breakfast is the single biggest liability. WiFi, as in many hotels, is spotty and aggravating.
Location: Any attractions in Indianapolis (Indpls Motor Speedway, Children's Museum, Zoo, shopping, etc.) are within a 30-minute drive via I-65 or US 31.
I like the Comfort Inn in Franklin. We've stayed there for years whenever we go to visit nearby family. It's close to places we need to go, and it's a nice place to take a break from family interactions. The rooms aren't fancy, but they're clean; and the staff are friendly and helpful. The hotel has a pool, which was a plus for our kids.
Comment from Hotel Management
Jan 7, 2015 by Comfort Inn Staff, Hotel Management
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, GM Comfort Inn, Franklin
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Indiana

We enjoyed our stay.

Posted Dec 18, 2014
Pros: Close to shopping and to the hwy.
Staff were very friendly and helpful. The hotel was close to antique shopping, the mall, bowling, restaurants, and the hwy.
Comment from Hotel Management
Jan 7, 2015 by Comfort Inn Staff, Hotel Management
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, GM Comfort Inn, Franklin
2 out of 5
Recommended
for Families
by Charlesfrom Valparaiso

Posted Dec 9, 2014 
No sauna As they advertised. No game room as they advertised. The TV was very snowy and would not stay on. The pool was cold.
Comment from Hotel Management
Mar 14, 2015 by General Manager, Hotel Management
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, GM Comfort Inn, Franklin
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 1, 2014
Cons: Rooms were a little dated
Location: Not much to pick from as it relates to resturants.
The rooms were a little dated bur for sure, the bedding was very comfortable.
Comment from Hotel Management
Jan 7, 2015 by Comfort Inn Staff, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Dear Guest, Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, GM Comfort Inn, Franklin
5 out of 5
Recommended
by Markfrom Franklin

South of Indy

Posted Oct 28, 2014 
Overall it was a very good experience.
Comment from Hotel Management
Jan 3, 2015 by General Manager, Hotel Management
Thank You for your review. We hope we will see you again.
4 out of 5
Recommended
for Personal Event
by A verified traveler

Posted Oct 17, 2014 
Comment from Hotel Management
Jan 3, 2015 by General Manager, Hotel Management
Thank you for staying with us.