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Reviews of Best Western Franklin Town Center Hotel & Suites

2.5 out of 5
Best Western Franklin Town Center Hotel & Suites
208 N Center St, Franklin, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 176 out of 318 reviews" "
Rating 8 - Good. 94 out of 318 reviews" "
Rating 6 - Okay. 25 out of 318 reviews" "
Rating 4 - Poor. 10 out of 318 reviews" "
Rating 2 - Terrible. 13 out of 318 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Rebecca

Traveled with partner
The ac worked great. The breakfast is typical - waffles, cereal, biscuits, eggs, bacon. Beds are comfortable with plenty of pillows. Good water pressure in shower. The best thing is the staff - really friendly and helpful. Good restaurant (Doc’s Icehouse) across the street. Will stay again.
Stayed 1 night in Apr 2024

8/10 Good

marie, columbus

Liked: Staff & service
.
Stayed 1 night in Mar 2024

8/10 Good

Elson

Liked: Amenities
Sports Bar across the street with a decent menu, Sunday Continental Breakfast was mostly gone by 7:30 AM…
Stayed 1 night in Mar 2024

6/10 Okay

AMY

Traveled with family
Liked: Staff & service
Nice place to stay

6/10 Okay

Sally

Liked: Cleanliness, staff & service
Decent for the price
Cons: white towels were dingy Mattress too firm Breakfast was meh Pros: Friendly staff 24 hr coffee available Modern shower Nice toiletries Conveniently located
Stayed 2 nights in Dec 2023

8/10 Good

Maria

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Carmen

6/10 Okay

Darryl

Traveled with family
All went well!
Stayed 2 nights in Nov 2023

10/10 Excellent

Nicole

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean easy check in
Stayed 1 night in Nov 2023

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean. No smoking and no pets means it’s clean and well kept.
Stayed 1 night in Nov 2023

10/10 Excellent

William

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay at a great price.
Stayed 1 night in Nov 2023

8/10 Good

Leon

Liked: Staff & service
Stayed 2 nights in Nov 2023

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Seamless Stay!
The check in was quick and the service was great! Hotel was clean and quite. Definitely would return.
Stayed 1 night in Nov 2023

8/10 Good

Tina

Traveled with family
Liked: Staff & service, property conditions & facilities
Great stay!
Stayed 1 night in Nov 2023

10/10 Excellent

Brenda

Traveled with family
Liked: Cleanliness, staff & service, amenities
Close to everything I needed
Stayed 2 nights in Nov 2023

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Christy

Stayed 1 night in Oct 2023

4/10 Poor

Steven

Business traveler
Disliked: Amenities, property conditions & facilities
The location was convenient to my activities. There were several issues within the room, specifically the bathroom that needed attention. Sink clogged. Toilet seat off center and flushing issues.
Stayed 1 night in Oct 2023

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend baseball tournament
The hotel was clean and comfortable. Close to the area we needed.
Stayed 1 night in Oct 2023

10/10 Excellent

Gerald

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, very clean.
Stayed 1 night in Oct 2023

10/10 Excellent

Roxanne

Liked: Cleanliness, staff & service, property conditions & facilities
There was a hall party that night that was loud abs long. Otherwise. All okay
Stayed 1 night in Sep 2023

6/10 Okay

Karsen

Stayed 1 night in Oct 2023

8/10 Good

David

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great, only 1/2 block from my business location. There were several dining locations within a short driving distance, and each of these delivered. Parking in the lot close to the building was available and well lit at night. Check out was easy and quick, however check-in was a little slower since the desk clerk was by herself on duty and had left the desk to attend to the needs of another guest. Since I was in no hurry that was not an issue. Breakfast was available and tasty and available options included hot and cold beverages, waffles, biscuits and most of the standard hot plate breakfast fare as well as cereal. The room was clean and the bathroom well-stocked. They don't scrimp on the pillows, but I noticed the cable channels on the TV kept locking up. Only downer was the train that came through a couple of times, the tracks being almost across the street made it a little hard to ignore.
Stayed 1 night in Sep 2023

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Front desk was friendly and everything went smoothly.
Stayed 1 night in Sep 2023

8/10 Good

JAMES

Stayed 1 night in Sep 2023

8/10 Good

Karen

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Room had a few stains in the shower. Check in was easy but lacked any kind of uniform. They were out of gravy at breakfast but everything else was good.
Stayed 1 night in Sep 2023

10/10 Excellent

Connie

Stayed 1 night in Sep 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfy, but noisy hotel.
Very clean hotel with a nice shower. Bed was comfy. Staff was friendly. Breakfast was great. Only complaint was the train noise. It seemed to be all night. Thats my only problem, location. Lol.
Stayed 1 night in Sep 2023

10/10 Excellent

Charles

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Nicole

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great time
Breakfast was great. Clean rooms. Great service
Stayed 2 nights in Sep 2023

10/10 Excellent

Julianne, Whitehouse

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly front desk staff, clean and spacious rooms
Stayed 1 night in Sep 2023

8/10 Good

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, easy to locate. Room is nice. bed is comfortable.
Stayed 1 night in Sep 2023

8/10 Good

Laura

Liked: Staff & service
Stayed 3 nights in Jul 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was small-town friendly and the facilities well kept. Complementary breakfast was adequate with no shortages of items,
Stayed 1 night in Jul 2023

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023

8/10 Good

Christina

Traveled with family
Liked: Property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Patrick

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

emily

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was so friendly, didn’t get her name ( short curly hair)but she was there all 3 days and was so friendly
Stayed 3 nights in Jun 2023

10/10 Excellent

Carol

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is quite nice.
Stayed 1 night in Jun 2023

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

6/10 Okay

Angie

Traveled with family
Disliked: Property conditions & facilities
Stayed 3 nights in Jun 2023

10/10 Excellent

Phillip

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good little property Will definitely return
Stayed 1 night in Jun 2023

10/10 Excellent

Steven

Stayed 2 nights in Jun 2023

6/10 Okay

Mary, Longmont

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Good location, clean rooms.
Stayed 3 nights in Jun 2023

2/10 Terrible

George

Stayed 4 nights in May 2023

10/10 Excellent

Ronnie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay in a small country town. The hotel itself was very good. The only negative was a place to eat. We had to drive to a neighboring town to eat dinner.
Stayed 1 night in May 2023

8/10 Good

Vanessa

Stayed 1 night in May 2023

10/10 Excellent

Daniel

Stayed 1 night in May 2023

8/10 Good

Jeanette

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Charles

Stayed 1 night in Apr 2023