Ratings based on 12 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
92% of guests recommend
4.5 Room cleanliness
4.8 Service & staff
4.2 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by Marg from Sydney

Clean comfy self-contained apartment

Posted Apr 2, 2014
Pros: Good facilities
Cons: Provide hanging space for clothes
Location: Out of town, but peaceful & you have to drive anyway to Franz Josef.
Very well appointed 2 bedroom apartment. Pleasant helpful staff. Just one tiny thing missing & that was hanging space. Otherwise, we enjoyed our stay.
5 out of 5
Recommended
for Everyone
by Tony from London

Spacious

Posted Feb 27, 2014
Pros: Spacious
Cons: It's fine.
Location: We walked on the Fox glacier which was unique.
A large, individual and spacious unit which was comfortable and well equipped. A pleasant spot to stay with good access to Fox and Franz Joseph glaciers.
1 out of 5
by Carol from Adelaide, South Australia

Not good - beware do not stay here!

Posted Jan 25, 2014
Pros: The view from our apartment.
Cons: Heating. Bedding. Having a separate toilet as it made it difficult with 4 people when someone was showering.
Location: Location was a short drive to the city centre. It was a lovely location with mountain ranges to overlook.
We are a family of 4 with 2 Adults and 2 kids (teenagers). The bed smelt like it had never been cleaned in years. It was awful. It rained the whole time we stayed here and was extremely COLD. We had 1 tiny little fan heater to heat the whole 2 bedroom apartment. It was dreadful. We couldn't sleep well as we were cold and it was unbearable when showering or sitting in the living area. The hosts are very pleasant and it is a really spacious apartment. It was expensive to stay here and certainly not worth it.
5 out of 5
Recommended
by Amber from USA/NZ

Beautiful hotel

Posted Dec 27, 2013 on Hotels.com
We only stayed one night so have limited information for feedback, but the hotel was spacious, clean, and very comfortable for myself and my family. The owners were very nice. It is a few kilometers outside of Franz Josef township.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great size and value

Posted Dec 19, 2013
4 out of 5
Recommended
for Families
by Pam from Arizona, USA

Posted Dec 10, 2013 on Hotels.com
We had a two bedroom one bath unit for four people, and it was very clean and comfortable. Jo was a wonderful host and provided us with a free continental breakfast. There was laundry facilities, but we didn't use them. Although their website said that there was a charge for wifi, Jo gave us several 30 minute free coupons to use, and the internet connection was strong and pretty fast. Unfortunately we drove in hard rains all day to reach Franz Joseph, and it rained all nights and the next morning, so we did not do any sightseeing. We hoped to do some walking to see the glaciers and perhaps use the hot springs, but this afternoon and evening ended up being a stopover at the end of our vacation.
4 out of 5
Recommended
for Everyone
by Al from Edinburgh

Good Place to stay in Franz Josef

Posted Dec 9, 2013
Pros: Easy and convenient chalet set-up with good rooms and shower
Cons: The weather... but then it is the west coast of New Zealand so I should have expected that!!
Good experience in well equipped chalet. Reception staff were knowledgeable and friendly.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel near Franz glacier.

Posted May 26, 2013
Cons: Breakfast and wash cloths
Staff were friendly but "breakfast" marginal and no wash cloths. It is a long way away from the Fox glacier which it was advertised to be close to.
5 out of 5
Recommended
for Everyone
by HH from Toronto, ON, Canada

Excellent

Posted Jul 31, 2012
It took us some time to find the hotel as we arrived late and the hotel was outside the town. However, once we found the hotel, we had an extremely positive experience. The staff was very helpful and the house was great. She booked a helicopter ride for us and it was a great experience. We will definitely recommend the hotel to our friends.
5 out of 5
Recommended
for Everyone
by Mike & family from Brisbane

Loved these chalets

Posted Mar 14, 2012
Pros: Large rooms, free internet & movies, super comfortable beds, great coffee
Super two bedroom chalets that have all the necessities for a great vacation. I would have loved to stay here an extra couple days. The beds were comfortable; the bathroom had a large shower; the kitchen was well stocked; wi-fi internet (free) worked great; DVDs are available (free); there is a laundry facility on the grounds. We were greeted by the owner who offered assistance with setting up a helicopter tour for us. The Retreat is a couple kms out of town, but as there are only 6 chalets, it allows for a quiet, relaxing vacation. The deck had chairs and a table so you can enjoy the excellent coffee provided in the chalet.