Property amenity
Check availability

Reviews of Best Western Ambassador Motor Lodge

3.5 out of 5
Best Western Ambassador Motor Lodge
296 Esplanade, Pialba, QLD

Reviews

8.4

Very Good

Rating 10 - Excellent. 143 out of 338 reviews" "
Rating 8 - Good. 135 out of 338 reviews" "
Rating 6 - Okay. 40 out of 338 reviews" "
Rating 4 - Poor. 15 out of 338 reviews" "
Rating 2 - Terrible. 5 out of 338 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at the Best Western ambassador on a number of occassions and the staff have always been courteous and the facilities clean well maintained. On my most recent visit, i accidently booked an incorrect date and the staff member was more than happy to move the booking for me even though it was originally a no refund booking. Very accommodating, friendly and efficient.
Stayed 1 night in Jan 2024
Response from Ivan on Jan 24, 2024
Hi Nathan,Thank you for the generous review. I was glad to accommodate and assist you and hope you choose to stay with us again.

8/10 Good

Annette

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location 10/10 amenities 8/10 (shower pressure low)
Stayed 4 nights in Dec 2023
Response from Ivan on Jan 24, 2024
Hi Annette,Thank you for the generous review. We hope you enjoyed your stay and you will choose to stay with us again.

10/10 Excellent

Bonnitta

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay. We will definitely be returning.
Stayed 3 nights in Dec 2023
Response from Ivan and the team on Dec 30, 2023
Bonnita thank you for your awsom review. we are pleased you have enjoyed your stay. We at Best Western Ammbassador wish you and your family very happy and prosperous New Year 2024

8/10 Good

Shaun

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Ivan on Dec 30, 2023
Hi Shaun,Thank you for the generous feedback, we hope you enjoyed you time with us.

6/10 Okay

Paul

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Generally the unit was clean however it was clear that the clothes hang closet had not been vacuumed in years. General the bath room wall and floor finishes were poorly maintained as grouting was cracked in many places, particularly in the internal corners. The fly screen in the bathroom was covered in lint/dust so air flow was minimal. Generally drapes and other elements were very tired indicating penny pinching on a major level. For the room rate paid I would expect way better.
Stayed 2 nights in Dec 2023
Response from Ivan on Dec 8, 2023
Hi Paul thank you for your review, it has promoted us to do a full inspection of the room you stayed in. Upon inspection we feel the majority of your comments are unwarranted, for example the drapes are brand new. Now under new management rooms are inspected after every clean. Manager

10/10 Excellent

Kenneth

Traveled with family and small children, Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it it’s nice and friendly staff
Stayed 2 nights in Sep 2023

8/10 Good

Megan

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023

8/10 Good

Barry

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet location,staff excellent
Stayed 3 nights in Sep 2023

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, easy check in, clean and opposite the ocean.
Stayed 1 night in Jul 2023
Response from Lukas on Jul 6, 2023
Hi Kathy, Thank you so much for the kind review :)

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, clean room
Stayed 4 nights in May 2023
Response from Lukas on Jun 30, 2023
Thank you for the kind feedback. Hope to see you again in the future

10/10 Excellent

Angie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place to stay
Stayed 1 night in May 2023
Response from Lukas on Jun 30, 2023
Thank you for the kind feedback. Hope to see you again in the future

8/10 Good

Brett

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Clean spacious and comfortable m. Staff friendly and helpful. Short walk to the Main Street
Stayed 1 night in May 2023
Response from Lukas on May 28, 2023
Hi Brett,Thank you for the kind review and for staying with us.

8/10 Good

Robyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice clean and tidy property in a great location.
Stayed 1 night in Apr 2023
Response from Lukas on May 28, 2023
Hi Robyn,Thank you for the kind review and for staying with us.

6/10 Okay

Debra

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
liked the location , beds were comfy. shower was hard to regulate hot and cold, odd smell in room, only one night stay. probably wouldn't not use again
Stayed 1 night in Apr 2023
Response from Lukas H on Apr 23, 2023
Hi Debra,Thank you for the review. We're glad you enjoyed your stay. We hope to see you again in the future. Kind regards

10/10 Excellent

Luke

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
great stay
The host was very friendly great service
Stayed 2 nights in Apr 2023
Response from Lukas H on Apr 23, 2023
Thank you so much for the kind review. We hope to see you again in the future.Kind regards

10/10 Excellent

Heather

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Little tight parking when next to poles. Very quiet even on a Main Street. Room good size for three .
Stayed 2 nights in Feb 2023

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfectly positioned, Comfortable and happening.
We loved this motel. It was handy to the beach, although there were no sea views. The reception crew were wonderful and friendly. The room was roomy, the king bed was very comfortable. I had a bath in the bath tub. A spa would be awesome but the bath was lovely. It was minutes drive to restaurants, cafes, shops and walking distance to a big Woolworths shopping centre. The Wifi was fast and strong. Couldn't fault this hotel and wished our stay was a little longer.
Stayed 2 nights in Jan 2023

10/10 Excellent

dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

8/10 Good

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two night stay
The room was spacious with a comfortable bed. Very clean and in good condition. We walked across the road to the beach for a swim and one block to a supermarket. It would be great for a young family. The only negative was the shower in the bath. A half metre step up into the bath and an extremely narrow shower. No good if you were elderly or a solid person.
Stayed 2 nights in Jan 2023

10/10 Excellent

Csrmel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Clean and tidy with all the basics you need for two nights. Comfortable bed also which is important.

8/10 Good

Robyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the size of the room. Quiet even though central location. Ease of access to motel.
Stayed 3 nights in Dec 2022

10/10 Excellent

Anne

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Beautiful clean and friendly place to stay
Stayed 1 night in Oct 2022

10/10 Excellent

Christine

Stayed 1 night in Oct 2022

10/10 Excellent

Charles

Liked: Staff & service, amenities, property conditions & facilities
Shower over bath not easy for older people
Stayed 2 nights in Oct 2022

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff looking after very neat and clean rooms.
Stayed 2 nights in Sep 2022

2/10 Terrible

Corrine

You are asking me to review.. booking got cancelled by hotel and I still waiting for my refund.. please provide an update .. I never stayed there!
Stayed 3 nights in Sep 2022

6/10 Okay

Elizabeth

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Proximity to the beach was good although the distance to restaurants is an issue. The RSL is close by though. No-one available to check us in at 2pm so we had to phone the manager. Unit was not serviced which I thought it should have been. Had to wait for fresh towels as they had run out.
Stayed 3 nights in Sep 2022
Response from Lukas on Sep 29, 2022
Hi,Thank you for the feedback and for staying with us. We hope this will not deter you from staying with us again.Kind regards

10/10 Excellent

Mary Anne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend. Great location, clean and quiet and staff goes out of way to help.
Stayed 2 nights in Sep 2022
Response from Ivan Havlic on Sep 27, 2022
Thank you Mary Anne for your generous review.I am glad you enjoyed your stay and hope to see you the next time you visit Hervey Bay.Safe travels back home.

10/10 Excellent

giovanni de

Traveled with partner
Liked: Cleanliness, staff & service, amenities
the help full staff
Stayed 1 night in Sep 2022
Response from Ivan Havlic on Sep 19, 2022
Thank you for your kind review, I am glad you enjoyed your stay and would hope to see to next time.

8/10 Good

Allyson

Traveled with partner
Liked: Cleanliness, staff & service
Suited our needs for a short stay. Clean.
Stayed 3 nights in Sep 2022
Response from Ivan Havlic on Sep 19, 2022
Thank you for your kind review, I am glad you enjoyed your stay and would hope to see to next time.

10/10 Excellent

Greg

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff. Surprisingly quiet location close to all amenities.
Stayed 1 night in Sep 2022
Response from Ivan on Sep 11, 2022
Thank you for the positive review Greg, i am glad you enjoyed your stay and hope to see you next time.

8/10 Good

Debra

Traveled with partner
Liked: Cleanliness, staff & service
It was very clean and very comfortable bed
Stayed 3 nights in Aug 2022
Response from Ivan on Sep 11, 2022
Thank you for the positive review Debra. I am glad you enjoyed your stay with us and hope to see you next time.

10/10 Excellent

Leigh-Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2022

10/10 Excellent

don

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large, quiet, well furnished & equipped room. Helpful staff. Hot water system seemed a bit weak. Could have emergency food available for late arrivals.
Stayed 2 nights in Jun 2022

8/10 Good

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 2 nights in Jun 2022
Response from Lukas on Jun 20, 2022
Thank you for staying with us Daniel. Glad you enjoyed your stay and hope to see you next time.

8/10 Good

Marcela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was cleaned and service great ,staff very accommodating and polite .
Stayed 2 nights in Jun 2022
Response from Lukas on Jun 20, 2022
We Thank you Marcela for staying with us, and are glad you enjoyed your stay. Hope to see you next time

10/10 Excellent

Gregory

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and staff were professional and helpful.
Stayed 1 night in Jun 2022
Response from Lukas on Jun 16, 2022
Glad you enjoyed your stay with us David and Thank you. Hope to see you next time

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Room was great Excellent location Friendly staff
Stayed 2 nights in May 2022
Response from Lukas on Jun 16, 2022
Glad you enjoyed your stay with us David and Thank you. Hope to see you next time

10/10 Excellent

Mrs Jane E

Stayed 1 night in May 2022
Response from Lukas H on May 30, 2022
Thank you for staying with us and the kind review. We hope to see you again.

10/10 Excellent

Lynette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and very helpful.
Stayed 3 nights in May 2022
Response from Lukas H on May 30, 2022
Thank you for staying with us and the kind feedback.

8/10 Good

Estelle

Traveled with family
Liked: Cleanliness, staff & service, amenities
I liked that the room had a microwave and toaster and that the location was easy access to the beach.
Stayed 2 nights in Apr 2022
Response from Lukas on May 5, 2022
Thank you for the kind review.

10/10 Excellent

Edward

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
This was a great hotel for our short family stay in Hervey Bay. Service was great and staff were very friendly and helpful. Room was clean and tidy with great amenities and a great location within the area.
Stayed 2 nights in Apr 2022
Response from Lukas H on May 3, 2022
Hi, thank you for staying with us and for the kind feedback.

10/10 Excellent

Jodie

Liked: Property conditions & facilities
Stayed 3 nights in Apr 2022
Response from Lukas H on May 3, 2022
Hi, thank you for staying with us and for the kind feedback

6/10 Okay

jocelyn

Stayed 1 night in Apr 2022

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok
It is ok.
Stayed 1 night in Jan 2022
Response from Lukas H on Jan 17, 2022
Thank you for the kind review :)

10/10 Excellent

Robert

Stayed 1 night in Jan 2022
Response from Lukas H on Jan 17, 2022
Thank you for the kind review :)

10/10 Excellent

Liyanage, Collingwood

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in Hervey Bay.
Stayed 13 nights in Dec 2021
Response from Lukas H on Jan 4, 2022
Thank you for the kind feedback :)

10/10 Excellent

Jason

Stayed 3 nights in Dec 2021
Response from Lukas H on Jan 4, 2022
Hi Jason, Thank you for the kind feedback :)

8/10 Good

Maureen

Business traveler, Traveled with family
Liked: Staff & service
A great little low budget accommodation.
Stayed 1 night in Dec 2021
Response from Lukas H on Jan 4, 2022
Hi Maureen, Thank you for the kind feedback :)

8/10 Good

Ruth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly owner, helpful. Close to beach, comfortable I would have liked a small sample of dish liquid and tea towel to do my dishes, don’t like how you have to wash dishes in the bathroom but I guess lots of hotels are like that.
Stayed 3 nights in Nov 2021
Response from Lukas H on Nov 27, 2021
Hi Ruth, Thank you for the feedback :) Kind regards