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Reviews of Grand Mercure Allegra Hervey Bay

4.5 out of 5
Grand Mercure Allegra Hervey Bay
468 The Esplanade, Reception: 70 Cypress St, Torquay, QLD

Reviews

9.4

Exceptional

Rating 10 - Excellent. 360 out of 523 reviews" "
Rating 8 - Good. 131 out of 523 reviews" "
Rating 6 - Okay. 24 out of 523 reviews" "
Rating 4 - Poor. 8 out of 523 reviews" "
Rating 2 - Terrible. 0 out of 523 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

George

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Allegra Team on Apr 14, 2024
Hi George,Thank you for your kind review.Best wishes from The Allegra Team

8/10 Good

Bruce Ward

Traveled with family and small children
Liked: Amenities, property conditions & facilities
Nice, quiet and spacious apartment close to the beach. The pool was just the right temperature and we felt very safe.
Stayed 8 nights in Mar 2024
Response from Allegra Team on Mar 29, 2024
Hi Bruce,Thank you for your kind review.Best wishes from The Allegra Team

10/10 Excellent

Maria

Traveled with family and small children
Liked: Amenities
Great stay right across from the peaceful Hervey Bay. The pool is beautiful and heated to the perfect temperature. Apartment was clean with plenty of space. Staff was very friendly.
Stayed 5 nights in Mar 2024
Response from Allegra Team on Mar 25, 2024
Hi Maria,Thank you for the lovely review and we hope to see you here again soon.Kind regardsThe Allegra Team

10/10 Excellent

Sharon, Maudsland

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The apartment is very comfortable clean and modern.
Stayed 3 nights in Jan 2024
Response from Allegra Team on Feb 4, 2024
Hi Sharon,Thank you for your kind review.Best wishes fromThe Allegra Team

8/10 Good

Jayakumar

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Allegra Team on Jan 21, 2024
Thank you for your kind review :)

10/10 Excellent

Gary

Liked: Cleanliness, amenities, property conditions & facilities
Very spacious clean and modern property.
Stayed 3 nights in Nov 2023
Response from Allegra Team on Nov 28, 2023
Hi Gary,Thank you for your kind review and we hope to see you again soon.Kind regardsThe Allegra Team

10/10 Excellent

Vivian, Gladstone

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Heated Pool Fantastic staff very welcoming made check in and check out easy
Stayed 2 nights in Nov 2023
Response from Allegra Team on Nov 11, 2023
Hi Vivian,Thank you for lovely review.Kind regardsThe Allegra Team

4/10 Poor

Verified traveler

Disliked: Cleanliness, room comfort
A regrettable stay
Small but numerous issues that compounded into a somewhat unpleasant stay. All dishes were filthy (intent of the stay in a apartment room was to be able to cook but that was immediately out of the question), the bathtub surface was peeling and chipped and unusable (part of the reason for booking the room was to use the bathtub), the handle for the shower mixer was broken off, the shower floor was dirty, an air conditioning inspection had been scheduled during our stay and the final insult was room service bursting into the room un announced in the morning. The staff were all lovely and understanding, the above issues were all mentioned to staff.
Stayed 4 nights in Oct 2023
Response from Allegra Team on Oct 15, 2023
Dear Mr. Mankey,Thank you for your feedback and we apologise that we did not meet your expectations.Kind regardsThe Allegra Team

10/10 Excellent

Nitisha

Traveled with family
Liked: Cleanliness, room comfort
Excellent
Very plesant stay, close to the beach and everything. The court yard spa was good. Generous sized apartments and well equiped. Children had a good holiday.
Stayed 4 nights in Oct 2023
Response from Allegra Team on Oct 13, 2023
Hi Nitisha,Thank you for kind review.Best wishes from the Allegra Team

10/10 Excellent

Emma

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Thanks for a great stay
Stayed 5 nights in Sep 2023
Response from Allegra Team on Sep 23, 2023
Hi Emma,Thank you for your kind review.Best wishes from The Allegra Team

10/10 Excellent

Duncan

Stayed 2 nights in Sep 2023
Response from Allegra Team on Sep 23, 2023
Hi Duncan,Thank you for your kind review.Best wishes from The Allegra Team

10/10 Excellent

Demetry

Stayed 4 nights in Sep 2023
Response from Allegra Team on Sep 23, 2023
Hi Demetry,Thank you for your kind review.Best wishes from The Allegra Team

10/10 Excellent

Benjamin

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Well presented & maintained apartments. Easy to deal with. Would happily stay again.
Stayed 2 nights in Sep 2023
Response from Allegra Team on Sep 10, 2023
Hi Ben,Many thanks for your kind review.Best wishes fromThe Allegra Team

10/10 Excellent

Sinead

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from The Allegra Team on Jul 21, 2023
Hi Sinead,Thank you for your kind review :)Kind regardsThe Allegra Team

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Really great place to stay. Apartments had everything we needed, were clean and in a great location My daughter spent a lot of time in the heated pool, it was great, even in July! We will definitely stay here again Thanks Allegra
Stayed 5 nights in Jul 2023
Response from The Allegra Team on Jul 10, 2023
Hi Paul,Thank you for your kind review and hope to see you again soon.Kind regardsThe Allegra Team

10/10 Excellent

Kim

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We loved the apartment it was huge and clean. Customer service was friendly, easy and helpful. The view was perfect. The pool was a highlight - it really was heated and huge and the whole family loved it.
Stayed 5 nights in May 2023
Response from The Allegra Team on Jun 13, 2023
Hi Kim,Thank you for your kind review.Best wishes from the Allegra Team

10/10 Excellent

Kelvin

Liked: Cleanliness, amenities, property conditions & facilities
Always clean and quiet. The pool is warm and clean.
Stayed 2 nights in May 2023
Response from The Allegra Team on May 26, 2023
Hi Kelvin,Thank you for your kind review and we look forward to hearing from you next time.Thank youThe Allegra Team

10/10 Excellent

Matt

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Best hotel I’ve ever stayed at, perfect in every way. Very spacious, clean, comfortable and the hotel reception were extremely warm and welcoming. They upgraded us to a spa suite whilst it was off season which absolutely made our trip special. Can’t wait to stay there again next year in April!
Response from The Allegra Team on May 14, 2023
Hi Matt,We are so happy that you had a lovely stay and we look forward to seeing you next year :)Kind regardsThe Allegra Team

10/10 Excellent

Glenn

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Large residential unit, complete with everything our family needed for our week long stay. Excellent pool. Walk to variety of restaurants. Across the road for beach walks. Would definitely recommend.
Stayed 5 nights in May 2023
Response from The Allegra Team on May 11, 2023
Thank you for the kind review :)Best wishes from The Allegra Team

10/10 Excellent

terry

Liked: Cleanliness
Great place to stay for a short relaxing holiday
Stayed 4 nights in May 2023
Response from The Allegra Team on May 9, 2023
Hi Terry,Thank you for your kind review.Kind regardsThe Allegra team

10/10 Excellent

Whitney J

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We came for my husbands work. I spent a lot of time in the pool and relaxing on our patio reading. We decided to pay more and book the swim up 2 bedroom apartment. I’m so glad we did, as it was everything we needed and more. It provided quick, easy and private access to the pool and had heaps of outdoor space to relax in. The location of the hotel was perfect for a beach walk to the shops and restaurants too. It was quiet at night and the pool was clean and well maintained. We found all the staff we came across very helpful and welcoming. They went out of their way to make our stay a good one! We would definitely stay again when we are up that way and will recommend a stay to anyone! Especially if they book the swim up room! Thank you all 😀
Stayed 2 nights in Apr 2023
Response from The Allegra Team on Apr 28, 2023
Thank you so much for the kind review and we are so please that you had a lovely stay.We hope that you can visit again soon :)Kind regardsThe Allegra Team

10/10 Excellent

Verified traveler

Liked: Room comfort
Great place to stay in Hervey Bay
Allegra.... a great place to stay in Hervey Bay. The pool area is fabulous, the unit was well layed out and comfortable.
Stayed 3 nights in Mar 2023
Response from The Allegra Team on Mar 22, 2023
Thank you for your lovely review :)

8/10 Good

Michele

Liked: Cleanliness, room comfort
Quiet getaway
Stayed 2 nights in Feb 2023
Response from The Allegra Team on Mar 5, 2023
Hi Michele,Thank you for your kind review.Best wishes from The Allegra Team

10/10 Excellent

Geoff

Liked: Cleanliness, room comfort
Fantastic apartment. The only thing lacking was a view
Stayed 2 nights in Feb 2023
Response from The Allegra Team on Feb 16, 2023
Hi Geoff,Thank you for your kind review :)Kind regardsThe Allegra Team

10/10 Excellent

Paul

Traveled with family
Liked: Amenities, property conditions & facilities
Great
Stayed 6 nights in Feb 2023
Response from The Allegra Team on Feb 13, 2023
Hi Paul,Thank you for your kind review.Kind regardsThe Allegra Team

10/10 Excellent

Darren

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice clean and very quiet, Well priced.
Stayed 2 nights in Feb 2023
Response from The Allegra Team on Feb 14, 2023
Hi Darren,Thank you for your kind review.Best wishes from the Allegra Team

10/10 Excellent

Jody

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Feb 2023
Response from The Allegra Team on Feb 7, 2023
Hi Jody,Its lovely to read that you had a great stay with us. We hope to see you again soon.Kind regardsThe Allegra Team

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, great location. Big rooms. We enjoyed our stay.
Stayed 2 nights in Feb 2023
Response from The Allegra Team on Feb 5, 2023
Hi Amy,Thank you so much for your kind review.Best wishes fromThe Allegra Team

10/10 Excellent

Cindy

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 9 nights in Jan 2023
Response from The Allegra Team on Mar 18, 2023
Hi Cindy,Many thanks for your kind review.Best wishes from The Allegra Team

10/10 Excellent

Slavica

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very comfortable, modern and spacious apartment with a great heated pool
Response from The Allegra Team on Jan 1, 2023
Thank you for your kind review and we hope to see you again.Kind regardsThe Allegra team

10/10 Excellent

Marius

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent property with superb facilities, good location, service and well maintained.
Stayed 21 nights in Nov 2022
Response from The Allegra Team on Dec 12, 2022
Hi Marius,Many thanks for your kind review.Kind regardsThe Allegra Team

8/10 Good

Philip

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The pool is amazing,location is excellent.nice apartment.Down side only 2 towels for the whole week they said wash them who has time for that I am on holidays
Stayed 5 nights in Nov 2022
Response from The Allegra Team on Nov 25, 2022
Hi Phillip,Thank you for your review and it great to see that you had a lovely stay.In regard to your comment about the towels we are an apartment style self catering operation with all the facilities provided within the apartment such as a dishwasher, washing machine / dryer.Kind regardsThe Allegra Team

10/10 Excellent

Gareth

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Swim out unit is highly recommended. Pool is great, nice warm temperature. Beach across the road is quite nice. Hosts were lovely. Pleasant beachside walk to shops 5 mins away. The local RSL has great kid facilities and weeknight specials
Stayed 5 nights in Oct 2022
Response from The Allegra Team on Nov 18, 2022
Hi Gareth,Thank you for your kind review:)

10/10 Excellent

Robyn

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Apartments were very well equipped and staff very helpful. Heated pool was enormous and well maintained and enjoyed by all in our group of 4. Only complaint would be there is no BBQ onsite (bit of a pity because we could have used it every day). Unfortunately we only found out about the 5th floor communal area/patio on our last night. It was a great area - we’ll set up with seating and gives a stunning sunset view. Highly recommend this property!
Stayed 11 nights in Oct 2022
Response from The Allegra Team on Oct 29, 2022
Hi Robyn,Many thanks for your kind review and we look forward to seeing you next time.Kind regardsThe Allegra Team

8/10 Good

david

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The Car Park entrance was dicey with traffic coming up and down a single lane curved driveway. The room was clean and tidy and well set out for a break . Convenient location on the esplanade with the beach on your door step.
Stayed 4 nights in Oct 2022
Response from The Allegra Team on Oct 24, 2022
Hi David,Thank you for taking the time to write a review and we hope to see you again soon.Kind regardsThe Allegra Team

10/10 Excellent

Ian

Liked: Cleanliness, amenities, property conditions & facilities
Great rooftop balcony, one of the best I’ve stayed at but…. The owner removed the jacuzzi which would have been the icing on the cake. Beautiful decor, fresh and clean but I would choose to stay in another hotel if it had a rooftop spa.
Stayed 2 nights in Oct 2022
Response from The Allegra Team on Oct 23, 2022
Hi Ian,Many thanks for your kind review and we look forward to seeing you again. Just to let you know that we have just gained another Rooftop Ocean View Apartment in to our letting pool which has a jacuzzi so please try that one next time.Kind regardsThe Allegra Team

10/10 Excellent

Fleur

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We loved this hotel. We were well looked after and loved all the amenities, especially the huge, warm, gorgeous pool. Across the road from a great beach, lovely area. Will be back!
Stayed 5 nights in Sep 2022
Response from The Allegra Team on Oct 13, 2022
Thank you Fleur for your kind review ans we hope to see you again soon :)Kind regardsThe Allegra Team

10/10 Excellent

Taryn

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Allegra was great for our family holiday - ideal location, great pool and truly relaxing space. Thank you!
Stayed 5 nights in Sep 2022
Response from The Allegra Team on Sep 26, 2022
Hi Taryn,We are so happy that you enjoyed your stay. Please come back soon :)Kind regardsThe Allegra Team

8/10 Good

Deborah

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Sep 2022

10/10 Excellent

TRUDY

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Modern, Spacious, Spa was perfect, value for money
Stayed 2 nights in Aug 2022
Response from The Allegra Team on Aug 8, 2022
Hi Trudy Thank you for your kind review Kind regards The Allegra Team

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our family loved our stay at the Allegra Grand Mercure Hervey Bar. The modern and coastal decor was beautiful and the room was exceptionally clean. Our kids loved the warm heated pool (29 degrees!) and we enjoyed having our own spa. We enjoyed using the hotel gym and daily walks along the water front, particularly the gorgeous sunsets. Thank you to the kind and helpful managers. We will definitely be back, thank you.
Stayed 6 nights in Jun 2022
Response from The Allegra Team on Jul 4, 2022
Hi Jennifer, Thank you for your kind review and its lovely to hear that you had a great stay with us. Come back again soon :) Kind regards The Allegra Team

10/10 Excellent

James

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The apartment was perfect. Lots of room for our family of 4, and the apartment has everything you could possibly need to make you feel at home. Internet was flawless, heated pool allowed us to enjoy a swim even on bad weather days. Check in and check out were smooth. We will definitely be staying again if we return to Hervey Bay.
Stayed 5 nights in Jun 2022
Response from The Allegra Team on Jul 1, 2022
Hi James, Thank you so much for your review and we hope to see you again soon :) Kind regards The Allegra Team

10/10 Excellent

BEN

Stayed 8 nights in Jun 2022
Response from The Allegra Team on Jun 29, 2022
Hi Ben, Thank you so much for your kind review. Kind regards The Allegra Team

10/10 Excellent

Marius

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staff always very friendly and helpful.
Stayed 2 nights in Jun 2022
Response from The Allegra Team on Jun 24, 2022
Hi Maruis, Thank you so much for your kind review. Best wishes The Allegra Team

10/10 Excellent

Esmeralda Laura

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property, very clean with lots of options! Highly recommend.
Stayed 7 nights in Jun 2022
Response from The Allegra Team on Jun 24, 2022
Hi Laura, Thank you so much for your kind review and we hope to see you again soon :) Kind regards Andrew

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Really enjoyed relaxing stay. Well situated across from the bay and walkable each end to restaurants.
Stayed 3 nights in Jun 2022
Response from The Allegra Team on Jun 11, 2022
Hi Michael, Thank you for your kind review and we hope to see you again soon :) Kind regards The Allegra Team

10/10 Excellent

Graham

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The Allegra in Herevey Bay has generous sized rooms and amenities including an excellent swimming pool and gym facility. Our hosts were very helpful and we felt "at home" right from the start - highly recommended!
Stayed 5 nights in May 2022
Response from The Allegra Team on May 30, 2022
Hi Graham, Thank you for your kind review. Kind regards The Allegra Team

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Good layout of Unit in good location - 50m from a bike hire shop.
Stayed 2 nights in May 2022
Response from The Allegra Team on May 18, 2022
Hi Michael, Many thanks for your kind review. Kind regards The Allegra Team

10/10 Excellent

Roslyn Jean

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff were very helpful & friendly. The apartment was spacious, clean and very well equipped. The heated pool was fantastic, very clean and private with comfortable pool furniture. There is a good selection of restaurants within easy walking distance. The property was perfect for our much needed quiet break. We will definitely stay there again.
Stayed 6 nights in May 2022
Response from The Allegra Team on May 14, 2022
Hi Roslyn, Thank you for your kind review. Kind regards The Allegra Team

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent customer service and wonderful apartment
Stayed 1 night in May 2022
Response from The Allegra Team on May 14, 2022
Hi Amanda, Thank you for your kind review. Kind regards The Allegra Team