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out of 10 reviews
“can't wait to go back and very good”
everything was very good person who took my reservation very good hotel very excellant sight was excellant
“Excellent place to stay”
Very clean and very polite employees
“Good little place”
Not close to Port Lucaya but a nice quiet place to spend the night.
“Hotel is good - location could be better”
We stayed for six nights during the 2006 Thanksgiving week. The hotel, although not by any means fancy, was clean, comfortable, and had a very visible security staff. When we booked the trip, we were given the impression that the hotel was in "downtown" Freeport. We pictured a bustling downtown area full of activity. Although the hotel is a short distance from the International Bazaar, most of the shops and restaurants there were closed. Although there are some restaurants and stores within walking distance of the hotel, we did not always feel safe walking in the area of the hotel, especially at night. If you want to be close to all of the activity, stay in the Lucaya area.
“freeport in the storm zone”
hotel was great only one with backup generator and staff was very helpful and made my stay relaxed....
“A BIT DISAPPOINTING”
Many of the amenities and restaurants were not available as indicated in the Guest Services Book. For example, breakfast services closed early and/or never opened at all. Pool Bar was closed. No place to get lunch unless you went off of the grounds of the hotel even though there was a restaurant on the premises. The desk staff was very accommodating, and even got a ride to a BURGER KING for breakfast, buy one of the staff. This hotel had once been a Best Western. Unfortunately, since the hurricanes of 2004-2005 this side of Grand Bahama died out. Only the Lucaya side of the island is booming. So sad.
“Fair hotel for the location”
The staff went out of their way to satisfy my needs, after a horrendous experience in another hotel in Freeport. I appreciate their assistance, however, the location of the hotel was not close to the town of Freeport. The International Marketplace was basically a ghost town after the 2004 hurricanes, and unfortunately, there was nothing around to see or do. The restaurant in the hotel closed earlier than noted in the room guide for breakfast, but one of the employees took me to a Burger King for a fast breakfast. That was nice, but, this Castaway was supposed to be a BEST WESTERN...but is no longer owned by that corporation. Too bad. I think that things would have been much better if the hotel was operated by Best Western. Expedia needs to keep up with the fact that they no longer operate this property.
I could not even believe how rude and lazy the staff were that worked at this hotel. They were completely unhelpful and acted annoyed whenever i would ask them a question. It was the worst.
“Do Not Stay Here - Stay in Port Lucaya”
We could not leave our hotel after nightfall because we did not feel safe...keep in mind that my husband is a combat veteran and Special Teams Paramedic. We cut the trip short a day to "get off this rock". The shopping mall across the street referred to in the lodging information had bars on the doors/windows of each shop and the Jet's Pizza required us to be buzzed in before entering. We were accosted every day by locals trying to get us to sit through time-share sales presentations or begging for money. The one shining example of locals was the driver of the shuttle to the beach whom was extremely informative and nice (the last shuttle to the beach was 3:05 with the last returning shuttle being 5:45, so they obviously knew tourists should not be out after dark). The staff seemed to think we were simply an inconvenience in their day - except for the Security guys who also were very helpful and informative. We didn't use Housekeeping the entire time we were they because I would not let anyone into my room. Port Lucaya was nice. They don't even let the public transportation into Port Lucaya. The International Bazaar (primary reason we stayed here) was right next to the hotel - but, there were only about 3-5 restaurants/shops open. The rest were boarded up/closed for damage. We will never return to Freeport - we are not even sure we will ever leave the country again, let alone go to the Carribean due to this experience.
This has been the worst hotel we have ever stayed in. First, when we got there, we were suppose to have a king sizes bed, it turned out to be a double. When I got to the room, we look for the toothpaste, there was none. I called downstairs and they had run out but I could buy a bar from them. Then every afternoon after the cleaning person did my room I would have to chase them down for replacement towels for the ones they took and for sugar for the coffee. We had no water for a day because apperently the town had lost water power. The pool was nothing like they pictured. Overall, I would never return to this hotel not even if they were paying for my stay nor would I recommend it to anyone.