Outdoor pool

Reviews of Best Western Village Inn

2.5 out of 5
Best Western Village Inn
3110 N Blackstone Ave, Fresno, CA

Reviews

7.8

Good

Rating 10 - Excellent. 345 out of 1002 reviews" "
Rating 8 - Good. 366 out of 1002 reviews" "
Rating 6 - Okay. 149 out of 1002 reviews" "
Rating 4 - Poor. 79 out of 1002 reviews" "
Rating 2 - Terrible. 63 out of 1002 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Teresa, Bakersfield

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was good! Looking forward to having my complementary breakfast ☺️
Stayed 1 night in Apr 2024
Response from Manager on Apr 13, 2024
Hello Teresa,We're delighted to hear that you enjoyed the service during your stay! For any inquiries regarding your complementary breakfast, please feel free to reach out to our management team directly. We appreciate your feedback and hope to welcome you back soon for another pleasant stay!

6/10 Okay

Cirila

Traveled with family and small children
Liked: Staff & service
Good points- breakfast was great , wifi was okay but the room smells cigarette .I have to spray freshener.I think it needs renovation it’s quite old. Please work on the smell of the room it really is important to stay in a room if smells so good. The staff was helpful.
Stayed 2 nights in Apr 2024
Response from Manager on Apr 9, 2024
Hello Cirila, We appreciate your positive feedback on our breakfast and the helpful staff. We value your input regarding the room smell and will pass this on to our housekeeping team for future improvements. Thank you for bringing this to our attention, as we strive to provide a comfortable experience for all our guests.

2/10 Terrible

Edgar

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Creepy crawlers. Moved from room 114 to 120 at 3:40am because of beg bugs. Caught one live crawling on a pillow in our video. My husband woke up due to intense itching. Will not stay nor recommend this place to our family and friends. Staff are nice though.
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Hello Edgar, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

10/10 Excellent

Gabriel

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good place to stay, plenty of options to find food around.
Stayed 3 nights in Mar 2024
Response from Manager on Apr 7, 2024
Hello Gabriel,We're glad to hear you enjoyed your stay and the variety of dining options in the area! Should you need any recommendations for your next visit, feel free to reach out to us. Safe travels!

4/10 Poor

Crystal, Chantilly

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the day I arrived I was put in a room that smelled like cigars and urine. I was traveling with 3 minors. I asked to be moved and they were able to accommodate me to a different room. two or three days later there were 3 police cars surrounding the building next to my room and a crime investigation team. Scary to experience something of that sort.
Stayed 5 nights in Mar 2024
Response from Manager on Apr 4, 2024
Hello Crystal, We regret to hear about your experience during your stay. Your feedback has been noted, and we take all guest concerns seriously. Please feel free to reach out to our management team with further details for review. Thank you for sharing your feedback with us.

10/10 Excellent

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel itself was great. Had some issues with a pan handler asking my partner and I for money or a ride when we went out to eat.
Stayed 1 night in Mar 2024
Response from Manager on Apr 1, 2024
Hello Stephanie,We are pleased to hear you enjoyed your stay at our hotel. We recommend contacting the management team directly to address any concerns regarding encounters outside the hotel premises. Your feedback is valuable to us for maintaining a safe and comfortable environment for all our guests.

6/10 Okay

Leticia

Business traveler
Liked: Staff & service, amenities
Disliked: Cleanliness
It was inconvenience from day one when there was no shower curtain. Also, had to keep walking up to front desk everyday to get a key card because it would not work the day after. Besides that, the stay was ok
Stayed 3 nights in Mar 2024
Response from Manager on Mar 29, 2024
Hello Leticia,We regret to hear about the inconvenience you experienced during your stay. Your feedback regarding the shower curtain and key card will be shared with our team for further improvement. We appreciate your overall understanding and hope to have the opportunity to welcome you back in the future.

6/10 Okay

AVIJIT

Traveled with family and small children, Business traveler
Disliked: Cleanliness, property conditions & facilities
We were staying in room 143 and in the bathroom there was no toilet paper holder. Toilet paper was just kept inside a small place and you can't use it properly.
Stayed 1 night in Mar 2024
Response from Manager on Mar 29, 2024
Hello AVIJIT, We appreciate your feedback regarding the toilet paper holder in room 143. Thank you for bringing this to our attention as it helps us improve our services for future guests. We will ensure this concern is addressed for a more comfortable stay experience.

10/10 Excellent

barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable and clean
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello barbara,We are thrilled to hear that you found your stay comfortable and our hotel clean. Your feedback is valuable to us as we strive to provide exceptional service to all our guests. If you have any other comments or suggestions, please do not hesitate to reach out to our management. Thank you for choosing to stay with us.

4/10 Poor

Ronald

Traveled with partner
If this property is representative of a Best Western property, I will not be staying at another BW.
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Ronald, We're sorry to hear that your stay did not meet your expectations. We value all feedback as it helps us improve our guest experience. Feel free to directly reach out to our management team with further details of your stay. Thank you for sharing your comments with us.

6/10 Okay

Alejandra

Traveled with family
Liked: Staff & service
The hotel was clean the area was sketchy
Stayed 2 nights in Mar 2024
Response from Manager on Mar 27, 2024
Hello Alejandra, We appreciate your feedback and are glad to hear you found the hotel clean. Our location may vary perceptions, but we hope you were able to enjoy your stay with us nonetheless. If you have any concerns, please feel free to reach out to us directly.

10/10 Excellent

Fanny

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is well kept and clean. Pool was very cold but went in March. Will definitely stay here next time I'm in Fresno.
Stayed 1 night in Mar 2024
Response from Manager on Mar 19, 2024
Hello Fanny, We are pleased to hear that you found our property well-kept and clean. Our pool temperature is maintained to ensure a refreshing experience for all guests. We look forward to welcoming you back on your next visit to Fresno.

10/10 Excellent

Elizabeth

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was great
Stayed 2 nights in Mar 2024
Response from Manager on Mar 16, 2024
Hello Elizabeth,We appreciate your positive feedback and are delighted to hear you had a great stay. Should you have any further comments or suggestions, please do not hesitate to share them with our team. Your feedback helps us improve our services for future guests.

10/10 Excellent

Hongyu

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Mar 2024
Response from Manager on Mar 12, 2024
Hello Hongyu,We're thrilled to hear you had a positive experience during your stay! If there's anything we can assist you with in the future, please don't hesitate to reach out. Thank you for choosing our hotel for your accommodation needs.

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed there many times. Great value for the money
Stayed 3 nights in Feb 2024
Response from Manager on Mar 6, 2024
Hello Kristen,We are delighted to hear that you have enjoyed your stays with us and found our hotel to be great value for your money. We appreciate your continued loyalty and hope to welcome you back again in the future for another enjoyable experience.

6/10 Okay

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good except that the bed sheets were smell like cigarettes.
Stayed 2 nights in Feb 2024
Response from Manager on Mar 6, 2024
Hello Philip, Thank you for bringing this to our attention. We take feedback seriously and will ensure our housekeeping team pays closer attention to details like this in the future. We apologize for any inconvenience caused during your stay.

2/10 Terrible

Roxanne

Stayed 1 night in Feb 2024
Response from Manager on Mar 6, 2024
Hello Roxanne, We're sorry to hear that your experience didn't meet your expectations. Please feel free to contact us directly to discuss any specific concerns you may have so we can address them accordingly.

10/10 Excellent

Alice

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay
Stayed 3 nights in Feb 2024
Response from Manager on Mar 3, 2024
Hello Alice,We are delighted to hear that you enjoyed your stay! Your feedback is greatly appreciated, and we hope to welcome you back in the future for another wonderful experience.

8/10 Good

Erlyn

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything
Stayed 1 night in Feb 2024
Response from Manager on Mar 2, 2024
Hello Erlyn,We are thrilled you had an enjoyable stay with us! Your satisfaction is our top priority, and we hope to welcome you back soon for another fantastic experience.

10/10 Excellent

Alexandra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome staff, breakfast was great, a lot of parking, was able to check in early, quite and safe
Stayed 1 night in Feb 2024
Response from Manager on Feb 28, 2024
Hello Alexandra,We are delighted to hear that you enjoyed the great breakfast and found our staff to be awesome. It's fantastic that you appreciated our ample parking and were able to check in early. We aim to provide a quiet and safe environment for all our guests to enjoy their stay.

10/10 Excellent

mark, rancho cucamonga

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
suited our needs
Stayed 1 night in Feb 2024
Response from Manager on Feb 23, 2024
Hello mark,We are delighted to hear that our hotel suited your needs. We strive to provide a comfortable experience for all our guests. If you have any further feedback, please feel free to reach out to our management team.

10/10 Excellent

shannon

Traveled with group, Traveled with pets
Clean room, great breakfast, staff fantastic
Stayed 3 nights in Feb 2024
Response from Manager on Feb 22, 2024
Hello shannon,We are delighted to hear that you enjoyed our clean rooms, delicious breakfast, and fantastic staff during your stay. Your positive feedback is much appreciated, and we hope to have the pleasure of hosting you again in the future.

2/10 Terrible

Laura

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room smelled like mold and pet urine. Tv didn't work any parking
Response from Manager on Feb 13, 2024
Hello Laura, Thank you for sharing your feedback with us. We regret to learn that your recent stay fell short of your expectations. We take all guest concerns seriously and will address the room condition and TV functionality with our team to ensure an improved experience for our future guests. Regarding parking, we apologize for any inconvenience caused and will reassess our procedures in this area. Your input helps us enhance our services, and we hope to have another chance to serve you better in the future.

2/10 Terrible

Nick

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Feb 2024
Response from Manager on Feb 8, 2024
Hello Nick, We appreciate you taking the time to rate your recent stay. We apologize if your experience did not meet your expectations. We would like the opportunity to address any specific concerns or issues you may have encountered during your stay, so please do not hesitate to reach out to us directly. We value your feedback and hope to have the chance to make it right.

2/10 Terrible

Marshall

Traveled with family
The price was cheap. Needs to be better monitored on what’s going on inside the hotel
Stayed 1 night in Feb 2024
Response from Manager on Feb 7, 2024
Hello Marshall, Thank you for choosing our hotel for your stay. We appreciate your feedback regarding our monitoring processes and will definitely look into this matter further to ensure a better experience for our guests. Your comments are valuable to us as we strive to improve the quality of our services.

6/10 Okay

Michael

Disliked: Property conditions & facilities
The property is in the middle of a remodel, for example, the breakfast room was blocked off and a few tables crammed into a very much overheated space. Room was OK but not as clean as I'd prefer if you looked carefully. Area is a bit sketchy, there were crazy people pacing and back and forth and yelling in front of the parking lot entrance both when I arrived and departed. Staff was courteous. It was just OK. I won't be staying again.
Stayed 1 night in Jan 2024
Response from Manager on Jan 25, 2024
Hello Michael, Thank you for taking the time to share your experience with us. We apologize for any inconvenience caused by our ongoing renovations and the limited space in the breakfast area. We strive to maintain cleanliness to the highest standards, and we regret that we fell short in this aspect. The safety of our guests is of utmost importance, and we will address the issue you mentioned. We truly appreciate your kind words about our courteous staff. We hope you will reconsider and give us another chance in the future.

10/10 Excellent

Juan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024
Response from Manager on Jan 17, 2024
Hello Juan,We are delighted to hear that you had an excellent stay at our hotel. Your satisfaction is our top priority, and we are thrilled to receive a perfect rating from you. If you have any further feedback or if there's anything else we can do to make your next visit even more enjoyable, please do not hesitate to reach out to us directly. We look forward to welcoming you back in the near future.

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024
Response from Manager on Jan 14, 2024
Hello John,Thank you for choosing our hotel for your stay! We are thrilled to see that you had an excellent experience with us. We appreciate your support and hope to welcome you back in the future for another outstanding stay.

10/10 Excellent

Joe

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on Jan 13, 2024
Hello Joe,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a fantastic experience with us. Our team takes great pride in providing excellent service and ensuring a comfortable stay for our guests. If there's anything else we can do to enhance your next visit, please feel free to reach out to us directly. We look forward to welcoming you back soon!

10/10 Excellent

Mark

Stayed 1 night in Jan 2024
Response from Manager on Jan 27, 2024
Hello Mark,Thank you for choosing our hotel for your stay! We appreciate your positive rating and are thrilled to hear that you had a great experience with us. We hope to welcome you back soon for another wonderful stay!

10/10 Excellent

Anthony

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on Jan 9, 2024
Hello Anthony,We're thrilled to hear that you had an excellent experience during your stay with us! We strive to provide top-notch service and exceed our guests' expectations. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We can't wait to welcome you back in the near future!

2/10 Terrible

billions

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Water at bathroom sink runs very little. Shower head falls out. Breakfast is not that good.
Stayed 1 night in Dec 2023
Response from Manager on Jan 8, 2024
Hello billions, Thank you for sharing your experience with us. We apologize for any inconvenience caused regarding the water pressure in your bathroom and the shower head. We appreciate your feedback on the breakfast and will pass it along to our team for improvement. We value your input and hope to have the opportunity to welcome you back in the future for a better stay.

10/10 Excellent

Miki

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice
Stayed 1 night in Dec 2023
Response from Manager on Dec 31, 2023
Hello Miki,to hear that you had a pleasant stay at our hotel. We strive to provide excellent service and are thrilled to know that we met your expectations. Thank you for taking the time to share your feedback, we truly appreciate it. We hope to welcome you back in the future for another enjoyable experience.

6/10 Okay

Kostyantyn

Everything old and tired
Stayed 1 night in Oct 2023
Response from Manager on Dec 17, 2023
Hello Kostyantyn,Thank you for your feedback regarding your recent stay. We appreciate hearing about your experience and apologize if the hotel did not meet your expectations. We value your input and will share it with our management team for further review and improvements. We hope you will consider giving us another chance in the future to provide you with a more satisfactory stay.

2/10 Terrible

antonio

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on Dec 13, 2023
Hello antonio, We're sorry to hear that you weren't fully satisfied with your recent stay. We encourage you to reach out to our hotel directly so that we can address any specific concerns or issues you may have had. We value your feedback and would like the opportunity to make it right.

10/10 Excellent

Paulette

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fresno BW Dec 23
this hotel is only 5 minutes from VA hospital in Fresno. The employees are kind, considerate, helpful and a great help to family from out of town. the rooms are clean and comfortable. Management was wonderful when my TV was not coming on. they fixed the problem right away. The breakfast was the best. great variety, hot , wonderful selection of fruit, cereal, biscuits and gravy, breakfast meats, yogurt and so much more. everything was hot and fully stock at all times , everything was clean and oh yes the waffles were excellent. the outdoor pool looked wonderful and the young kids were having a great time, was a little cold for me. Sherry was wonderful at the front desk. She gave directions for all the things i needed in the area and was caring and kind.
Stayed 1 night in Dec 2023
Response from Manager on Dec 9, 2023
Hello Paulette, Thank you for sharing your positive experience at our hotel. We appreciate your kind words about our helpful and considerate staff, clean and comfortable rooms, and the great variety offered at breakfast. We're glad we resolved the issue with your TV promptly, and it's great to know that Sherry provided excellent service by giving you helpful directions and being caring. We hope you had a wonderful time exploring the area.

10/10 Excellent

Paulette

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BW Fresno
Front desk were pleasant and professional. Sherrie and her trainee were wonderful. the lobby was decorated with holiday spirit. the breakfast was the best I have had in any hotel and i have stayed in over 30 this year. it was fresh, great variety and every thing was well stocked. the person making breakfast was wonderful, smiled made you feel at home and keep things tidy and clean
Stayed 2 nights in Dec 2023
Response from Manager on Dec 9, 2023
Hello Paulette,Thank you for taking the time to share your positive experience with us. We're thrilled to hear that our front desk staff, particularly Sherrie and her trainee, were pleasant and professional during your stay. Our team takes pride in creating a warm and welcoming atmosphere, and we're glad that you enjoyed the holiday decorations in our lobby. We're also delighted to know that you found our breakfast to be the best you've had in any hotel this year, with a great variety and well-stocked options. Our breakfast attendant appreciates your kind words and will be happy to hear that they made you feel at home and kept everything tidy and clean. We look forward to welcoming you back in the future for another wonderful experience.

10/10 Excellent

bransin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Valerie and staff was very professional easy to talk to. Above all extremely courtesy which made my stay great.
Stayed 1 night in Dec 2023
Response from Manager on Dec 8, 2023
Hello bransin,Thank you for taking the time to share your positive experience with Valerie and our staff. We pride ourselves on providing professional and courteous service to all of our guests. It's wonderful to hear that this contributed to making your stay enjoyable. We hope to have the pleasure of welcoming you back in the future.

8/10 Good

ester

Liked: Property conditions & facilities
Traffic was really busy
Stayed 1 night in Nov 2023
Response from Manager on Dec 8, 2023
Hello ester,We apologize for any inconvenience caused by the traffic in the area. We understand that it can sometimes be overwhelming, especially during peak hours. We appreciate your understanding and hope that it did not significantly impact your overall experience. Thank you for choosing our hotel and we hope to welcome you back in the future.

10/10 Excellent

Clifford

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Dec 2023
Response from Manager on Dec 7, 2023
Hello Clifford,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was great, and we hope to have the pleasure of hosting you again soon.

6/10 Okay

Velraj

Traveled with family and small children
Liked: Staff & service
Dining hours were limited. Bath room was not kept very clean. Room as such did not look very pleasant
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 30, 2023
Dear Velraj, Thank you for taking the time to leave us a review. We really appreciate that. Have safe travels. Hotel management

10/10 Excellent

Pablo

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was okay
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 30, 2023
Dear Pablo, Thank you for taking the time to leave us a review. We really appreciate that. Have safe travels. Hotel management

10/10 Excellent

Arturo

Stayed 3 nights in Sep 2023
Response from Manager on Dec 16, 2023
Hello Arturo,We appreciate you taking the time to rate our hotel with 5 stars. We are delighted to hear that you had a wonderful stay with us. Should you have any further comments or suggestions about your experience, please do not hesitate to reach out to us directly. We look forward to welcoming you back in the future.

10/10 Excellent

Angelica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Hotel Management on Nov 16, 2023
Dear Angelica,Thank you for taking the time to leave us a review. We really appreciate that. Have safe travels. Hotel management

10/10 Excellent

Marsha

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023
Response from Hotel Management on Nov 16, 2023
Dear Marsha, Thank you for taking the time to leave us a review. We really appreciate that. Have safe travels. Hotel management

2/10 Terrible

ERIKKA

Disliked: Cleanliness, property conditions & facilities, room comfort
Dog Hair Everywhere
I stayed for two nights. The first night, the air conditioning unit did not work. I was so uncomfortable, I couldn't sleep. The tv remote also didn't work, and the phone wasn't plugged in. I twisted another room for the second night. Because i have a pet, i had to stay a room designated for pets. The second room i was in was COVERED in dog hair.. the floor, the chairs, the bed, i believe even the towels! I was completely disgusted, but when i moved into the room, i had to rush out and didn't return until later that night so i didn't notice until it was late at night and i was exhausted. I decided to just sleep with the blankets up to my waist and used my own blanket on the top half of me. Still i had dog hair in my hair and stuck to my face for the entire next day.
Stayed 2 nights in Nov 2023
Response from Hotel Management on Nov 9, 2023
Dear ERIKKA,We apologize for the inconvenience. Rest assured we will address the issue. Have safe travel.Hotel Management

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023
Response from Hotel Management on Nov 9, 2023
Dear John, Thank you for taking the time to leave us a review. We really appreciate that. Have safe travels. Hotel management

4/10 Poor

Ambrose

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Hotel Management on Nov 9, 2023
Dear Ambrose, Thank you for taking the time to leave us a review. We really appreciate that. Have safe travels. Hotel management

6/10 Okay

mckay

Traveled with group
Liked: Staff & service, property conditions & facilities
Just ok. Clean up the grounds better.
It was alright, the room has clean visual appeal, but upon wiping up something in the bathroom it seemed as if the tile hadn’t been cleaned in a while. The most disappointing was the grounds, those sidewalks at least should be scrubbed and sprayed off I would think a couple times a week or power washed but seemed it hasn’t been done for sometime. Also the doggy area needed attention, poop everywhere. Customers should clean up after their pets, which I did, but the hotel should really clean up the place better.
Stayed 2 nights in Nov 2023
Response from Hotel Management on Nov 8, 2023
Dear Mckay,We apologize for the inconvenience. Rest assured we will take appropriate corrective actions. Have safe travels. Hotel Management

4/10 Poor

Yuliana

Disliked: Staff & service, property conditions & facilities
Beds were dirty .
Stayed 2 nights in Nov 2023
Response from Hotel Management on Nov 7, 2023
Dear Yuliana,We apologize for the inconvenience. Rest assured we will address the issue. Have safe travel.Hotel Management