Ratings based on 201 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
98% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Close to the tournament we were going to.

Posted Mar 31, 2014
Front desk needs better attitude. Breakfast needs a lot of work.
4 out of 5
Recommended
for Everyone
by mamasarita from Carmel

Convenient to Fresno State

Posted Mar 24, 2014
Pros: Convenience to Fresno State campus and freeways, clean and well appointed, good value.
Cons: Consistency in service among the staff, make-up mirror in bathroom, move coffee service to room.
Location: Fresno State University
Clean, well maintained property. Rooms are comfortable and well appointed. Bathroom could use a make-up mirror, though. Plenty of towels, nice amenities. Coffee service in bathroom felt awkward, would have liked to have it out in the room instead so it could be accessed while someone was in the bathroom. Sheets are nice, really liked the "soft" and "firm" pillows! So cute to have them labeled. Temperature control responsive and accurate, easy to keep the room comfy. Breakfast room nice and big. Food was nice, really liked the biscuits and gravy option. Lots of choices of f&b, simple but good. With our daughter starting at Fresno State in the fall, we are looking for a regular place to stay when we are in town, and this could be the place. Great value and so convenient to campus. Service was hit and miss, though. When I called a week before arrival to say we would arrive late in the evening, the front desk agent was great. We were running later than first anticipated so called about 90 minutes out and the man who answered was not so good, a little unfriendly and short on the phone. On arrival, Anna checked us in. She did not welcome me or smile, just looked at me and asked me, "Yes?" She was on her own and dealing with me and another guest trying to buy snacks at the same time, which seemed to frustrate her. After the other guest was taken care of and she could focus on me, she became more friendly. The girl who checked us out in the morning was very nice.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location and close to the airport

Posted Mar 9, 2014
Very clean property inside and out. Good breakfast choices. Appreciated the complimentary newspaper each morning. Would definitely consider staying here in the future .
2 out of 5
by Glynn from UK

Close to work

Posted Feb 28, 2014
Pros: Not a lot
Cons: Just about everything
Location: Only stayed there because it was close to work. Will not make that mistake again.
Found it hard to believe that the reaction of the staff when I informed them that the toilet was blocked on arrival was to hand me a toilet plunger and tell me to sort it out myself!!!!
4 out of 5
Recommended
by A verified traveler

This traveler left a rating score only Posted Jan 11, 2014 on Hotels.com
3 out of 5
Recommended
for Business Travelers
by andy from everett, wa

i've had better...

Posted Jan 6, 2014 on Hotels.com
our front desk person wasn't the greatest to deal with. thankfully she can't be there forever. they were a lot better the next morning. there is no refrigerator or microwave in the room which made it less comfortable, but otherwise the rooms were fine. ice machine only on one floor. not the most convenient. this place wasn't the cheapest around either. there are better deals out there.
5 out of 5
Recommended
by A verified traveler

This traveler left a rating score only Posted Dec 27, 2013 on Hotels.com
5 out of 5
Recommended
for Overnight Stay Before Destination
by Brad Sell from Orange County

Posted Nov 29, 2013 on Hotels.com
It was great! Very clean.
5 out of 5
Recommended
by A verified traveler

Posted Nov 21, 2013 on Hotels.com
Good service and assistance. Free shuttle to the save Mart center and able to accommodate all of our needs.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted Nov 20, 2013 on Hotels.com