BBQ/picnic area

Reviews of Sonesta ES Suites Fresno

3 out of 5
Sonesta ES Suites Fresno
5322 N Diana St, Fresno, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 614 out of 1001 reviews" "
Rating 8 - Good. 244 out of 1001 reviews" "
Rating 6 - Okay. 64 out of 1001 reviews" "
Rating 4 - Poor. 37 out of 1001 reviews" "
Rating 2 - Terrible. 42 out of 1001 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Joanette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an all around pleasant stay and nice breakfast.
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 17, 2024
Joanette, thank you for taking the time to share your thoughts. We're thrilled to hear you enjoyed your stay at Sonesta ES Suites Fresno and found our breakfast to your liking. We aim to provide a pleasing experience for all our guests and your feedback is heartening. We look forward to making your future stays just as enjoyable.

10/10 Excellent

Alma

Traveled with group, Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel in Fresno
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 15, 2024
Alma, it's fantastic to hear that you consider Sonesta ES Suites Fresno as the best hotel in the city! We're delighted to learn that your stay with us left a positive impression on you. Your wonderful feedback is greatly appreciated. We can't wait to welcome you back for another superior experience.

10/10 Excellent

Camila

Liked: Cleanliness, staff & service, property conditions & facilities
Was a pleasant stay!
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 16, 2024
Camila, it's fantastic to hear you had a pleasant stay at Sonesta ES Suites Fresno. Thank you for taking the time to leave a review and we hope to welcome you back in the future. Safe travels.

10/10 Excellent

Nieves

Easy access to dinning around the area and hwys.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 15, 2024
Nieves, thank you for sharing your wonderful experience at Sonesta ES Suites Fresno. It's great to know that the convenient location with easy access to dining options and highways enhanced your stay. We look forward to welcoming you back in the future.

10/10 Excellent

Jonghee

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fully equipped kitchen is very helpful.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 15, 2024
Jonghee, it's fantastic to hear that you found the well-appointed kitchen at Sonesta ES Suites Fresno to be beneficial. We always strive to provide the comforts of home during your stay. Thank you for choosing us and sharing your pleasant experience.

10/10 Excellent

Johan

Traveled with family
Liked: Property conditions & facilities
Very clean and staff is friendly. The only thing I didn’t like was the pillows. I would stay again.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 15, 2024
Johan, thank you for sharing your experience at Sonesta ES Suites Fresno. We're thrilled you appreciated our cleanliness and the warmth displayed by our team members. We take note of your feedback about the pillows to ensure a more comfortable stay next time. It's great to hear you would choose us again, and we eagerly anticipate your return visit.

10/10 Excellent

Jose, Bakersfield

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best stays i have stayed. Will defenetly be back and highly recomend
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 15, 2024
Jose, thank you for choosing Sonesta ES Suites Fresno and for sharing your positive experience. It's uplifting to know you enjoyed your stay and your recommendation means a lot to us. We eagerly anticipate your return for another exceptional experience.

8/10 Good

Alexandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and quiet. Lovely staff.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 14, 2024
Alexandra, it's heartening to know that you found Sonesta ES Suites Fresno to be comfortable and tranquil. We're very pleased you enjoyed interacting with our dedicated team members. Your kind comments are deeply appreciated, and we look forward to hosting you again in the future.

10/10 Excellent

SANHTI

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet
Stayed 3 nights in Mar 2024
Response from Customer Service on Apr 5, 2024
Sanhti, it's rewarding to read that you appreciated the tranquil atmosphere at Sonesta ES Suites Fresno. We hope to serve you again soon for another peaceful stay.

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Nice quiet location and spacious room with mini kitchen reasonably priced. 5 STAR
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 3, 2024
Francisco, it's delightful to know that you appreciated the tranquil surroundings and spacious accommodations at Sonesta ES Suites Fresno equipped with a mini kitchen. We're thrilled that we could offer great value for your stay. We sincerely hope to have the pleasure of welcoming you back soon.

4/10 Poor

Cher

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was charged a $250 “incidental” fee for my stay. When I inquired at the front desk they explained “this is company policy.” But I asked what is this for? She explained incidentals is a damage deposit!! This information is not shared on Expedia or Sonesta’s website!!! I was appalled. I usually stay at a Hilton and will do so in the future. This location is a high crime area. The property was noisy. Keycards would not work. Breakfast offerings were awful. I would not have stayed here if others would shared this information.
Stayed 3 nights in Mar 2024
Response from Customer Service on Apr 2, 2024
Cher, thank you for taking the time to share your experience. We understand your concerns about unexpected charges and the quality of your stay. Our policies typically attempt to be transparent regarding any such fees. Regarding your remarks about the location and noise level, your comfort and safety are our primary concerns and we're constantly striving to improve. We regret to hear your dissatisfaction with the breakfast selection and room keycards. Please rest assured that your feedback will be reviewed seriously with the team and we're committed to improving our services. We hope to have an opportunity to better your experience in the future.

8/10 Good

Renee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I kept having problems with my card key for room 328.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 29, 2024
Renee, it's regrettable to hear you experienced some inconveniences with your room key. We assure you measures are continually being taken to ensure our key card system is reliable and efficient for all guests. Your feedback is valuable and will definitely be taken into consideration as we aim to improve. We truly appreciate your patience and understanding during this matter at Sonesta ES Suites Fresno.

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Nice sized pool and spa. Breakfast was a good variety.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 29, 2024
Joel, thank you for sharing your experience at Sonesta ES Suites Fresno. We're pleased to know you enjoyed our expansive pool area and loved the breakfast variety. We look forward to welcoming you back in the future.

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Out of the way. Staff is very accommodating.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 25, 2024
Renee, it's delightful to hear how much you appreciated the accommodating nature of our team members here at Sonesta ES Suites Fresno. We believe our location is an oasis from everyday hustle and bustle. We hope to welcome you back again soon.

8/10 Good

david

Clean and safe enough. No problems.
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 4, 2024
David, we're pleased to hear you found the Sonesta ES Suites Fresno to be clean and safe. Our objective is to deliver a seamless stay, and we're glad we were able to meet your expectations. We value your positive review and hope to welcome you back in the future. Safe travels!

10/10 Excellent

Donna

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk clerks were very polite and provided excellent customer service.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 23, 2024
Donna, thank you for sharing your exceptional experience at Sonesta ES Suites Fresno. We're thrilled to hear our front desk colleagues provided superb customer service and made your stay memorable. We look forward to having you with us again soon.

8/10 Good

DAVID, citrus heights

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 19, 2024
Thank you for the 4-star rating, David!It's great your time at Sonesta ES Suites Fresno was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!

8/10 Good

ANDREA, Rocklin

Business traveler, Traveled with family
Liked: Cleanliness
Was told upon check in that “internet is broken, they are working on it” One bedroom suite: -basic TV was not working -Not enough blankets pillows for pull out sofa -staff “misplaced” a bag that had been left in room- we had rushed back asap at checkout to retrieve it but it was not where I left it in the kitchen, front desk made no real attempt to help find it, maid sent me to front desk, received a phone call after 7pm that it had been “found”, we had already driven the 4.5 hours home requested the item be mailed to us.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 11, 2024
Andrea, thank you for sharing your experience at the Sonesta ES Suites Fresno. We're sorry to hear you've encountered a few issues during your stay. It is unfortunate that you had difficulties with the digital amenities in your suite and the missed opportunities to provide a comfortable sofa setup. Moreover, we regret the confusion regarding your bag left behind. We take guest property very seriously and are glad we were able to locate it. Our team members have taken note of your points and will work on improving the mentioned areas. We look forward to welcoming you back for an improved experience.

10/10 Excellent

Benjamin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good for the price. I got a whole suite for the same price as a single room at other hotels, and the quality was just fine. Breakfast leaves a little to be desired, but the place is clean and comfy.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 11, 2024
Benjamin, thank you for choosing the Sonesta ES Suites Fresno. We're glad to hear that you found value in our room options and were pleased with the cleanliness and comfort. Regarding your feedback on breakfast, we're always looking to enhance our offerings and will certainly bear your comments in mind. We're looking forward to welcoming you back in the near future.

10/10 Excellent

Jassmine

Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 30, 2024
Thank you for the fantastic rating, Jassmine!It's outstanding you had such a wonderful experience at Sonesta ES Suites Fresno. We care about the satisfaction of our guests. We can't wait to see you again soon!

8/10 Good

Juanita, Stockton

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy check-in. Clean. Quiet area. Plenty of parking and free. Fully stocked kitchenette. Comfortable bed. Breakfast includes many options. I am extremely picky about where I stay and I had no complaints. Would stay here again.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 6, 2024
Juanita, thank you for your positive feedback on the Sonesta ES Suites Fresno. We're encouraged to learn that your check-in process was smooth, you found our locations peaceful, and appreciated our ample parking offering. We take pride in offering a comfortable stay and a variety of breakfast choices for our guests. Your satisfaction with our kitchenette facilities and bedding is greatly welcomed. We're delighted you'd consider revisiting and can't wait to provide another enjoyable experience.

8/10 Good

Cheryl

Stayed 3 nights in Feb 2024
Response from Customer Service on Mar 26, 2024
Cheryl, it's great to hear you had a favorable experience at the Sonesta ES Suites Fresno. We appreciate you taking the time to rate us on Expedia. We hope to serve you again soon - ensuring your next stay is even better.

10/10 Excellent

Joseph

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy and efficient check- in and check - out. Very convenient location.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 23, 2024
Joseph, thank you for sharing your delightful experience at Sonesta ES Suites Fresno. We're delighted you found our check-in and check-out processes to be smooth and efficient, and our location to conveniently meet your needs. Your feedback is valued and we look forward to your next visit.

8/10 Good

Jon, Fairlawn

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Staff!!! We had an issue with a cat that decided to hide itself in a bed frame when it was time to check out. I paid for an extended checkout time, but we were able to get her out in a short time. They, at no request from us, returned the late check-out fee! I will be having my guys stay here in the near future for long-term work assignments.
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 13, 2024
Jon, we're delighted to hear that you had a positive experience at Sonesta ES Suites Fresno. Our dedicated team members are always ready to assist in unexpected situations, and we're glad to hear they were able to help with a cat's misadventure. It's great that the unexpected late check-out fee return was appreciated, as we strive to provide our guests with excellent service. We eagerly look forward to hosting your team for their long-term work assignments.

10/10 Excellent

Angelica

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 29, 2024
Thank you for sharing your perfect rating with us, Angelica!It's wonderful to see how much you appreciated your time at Sonesta ES Suites Fresno! We want everyone to feel right at home at Sonesta ES Suites Fresno. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

10/10 Excellent

Osmar

Stayed 1 night in Jan 2024
Response from Customer Service on Feb 10, 2024
Osmar, thank you very much for your perfect rating of the Sonesta ES Suites Fresno! We're glad that you enjoyed your stay and hope to see you again very soon.

8/10 Good

Eileen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 20, 2024
Thank you for the lovely rating, Eileen!We are excited to see that you had an enjoyable experience at Sonesta ES Suites Fresno. We're so glad that you felt comfortably accommodated during your visit. We'd love to host you again for an even more enjoyable stay!

8/10 Good

Susan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff are very friendly and helpful. The complimentary breakfast/area is also a big plus. The hotel is in a quiet/residential cul de sac, which is a bit remote from other dining options, etc. If you want to be able to go out the lobby door and walk to restaurants, etc. this is not the place for you.
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 20, 2024
Susan, thank you for taking the time to share your experience at Sonesta ES Suites Fresno. We're thrilled to hear that our team's service was welcoming and the breakfast enjoyable for you. Regarding location, while it does ensure a peaceful setting, we understand it may not be optimal for those seeking immediate proximity to dining venues. We appreciate your input, and it will help future guests make informed decisions.

8/10 Good

Soojin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Customer Service on Jan 16, 2024
Thank you for this lovely rating, Soojin!We're thrilled to know we could provide an enjoyable experience for you. We care about the comfort and satisfaction of our guests so we look forward to hosting you again at Sonesta ES Suites Fresno. We'd like to share an even better experience with you soon.

6/10 Okay

Carlos

Business traveler
Stayed 3 nights in Jan 2024
Response from Customer Service on Jan 13, 2024
Carlos, thank you for leaving a rating. We're always striving to provide the best possible guest experience and welcome your feedback. We hope to host you again at Sonesta ES Suites Fresno to show our commitment to improvement.

10/10 Excellent

Laura

Stayed 3 nights in Jan 2024
Response from Customer Service on Jan 13, 2024
Thanks for the fantastic rating, Laura!It's outstanding we could exceed your expectations during your stay at Sonesta ES Suites Fresno. We're all looking forward to your next stay with us.

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 10, 2024
We appreciate you sharing this positive rating, Daniel!The comfort of our guests is important to us so we can't wait to see you back again at Sonesta ES Suites Fresno. We want to share an even more enjoyable experience with you next time.

10/10 Excellent

Dave

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a hidden gem. First time staying here and will definitely make this our go to hotel for Fresno. Very clean inside and out and I can’t say enough on how friendly the staff was. Looking at the pool and spa…outdoor fireplace and BBQ area as we walked by, we can’t wait for our Summer trip to see the grandchildren.
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 13, 2024
Dave, it's a pleasure to know that you discovered our 'hidden gem,' Sonesta ES Suites Fresno, and appreciated the spotless environment. We’re thrilled to hear you enjoyed the friendliness of our team members. The outdoor amenities like the pool, spa, fireplace, and BBQ area certainly make for a delightful summer visit. We're eagerly awaiting your return for that wonderful summer trip with your grandchildren. Safe travels until then!

8/10 Good

Giuseppe

Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 31, 2023
Giuseppe, it's great to see your solid rating for Sonesta ES Suites Fresno. We appreciate your feedback and hope to welcome you back in the future for an even more enjoyable stay. We are committed to making your next experience a 5-star one.

4/10 Poor

David

Disliked: Staff & service, property conditions & facilities
Front desk staff was very unpro
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 1, 2024
David, we regret to hear that your experience with our front desk team didn't meet your expectations. We strive to deliver impeccable service and will use your feedback to enhance our guest service moving forward. We hope to have an opportunity to restore your confidence in us in the future.

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here when in Fresno
Excellent place to in Fresno. If you just need a get away from the kids this is a great place. The TV is just the right distance from the bed. Get dinner and bring it in the room and eat at the bar table in the room. Very clean and great bathroom.
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 30, 2023
Erik, it's great to hear that you found Sonesta ES Suites Fresno an excellent retreat. We're thrilled you enjoyed our amenities and cleanliness. We hope the option to dine in your room adds to the convenience and comfort of your stay. Looking forward to welcoming you back in the near future.

10/10 Excellent

Jeremy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 28, 2023
Jeremy, thank you for choosing Sonesta ES Suites Fresno. We're thrilled you had a positive experience with our team members. We appreciate your kind words and look forward to your next visit.

10/10 Excellent

Lee

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 28, 2023
Lee, it's fantastic to see your perfect rating of Sonesta ES Suites Fresno! We're sincerely thankful for your support and hope to have the pleasure of welcoming you back on future visits.

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grandma Half way drive.
It was an awesome stay for me! I wanted to get up early and start my drive back to Oregon. The room was clean, nice in freezer, and a very comfortable bed....I decided to sleep in, skip breakfast and head out well rested instead. Will continue to stay at Sonesta ES Suites in Fresno
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 27, 2023
Linda, thank you for sharing your delightful experience at Sonesta ES Suites Fresno. We're thrilled to hear you found comfort in our clean rooms and appreciated the convenience of in-room amenities. Nothing pleases us more than knowing you had such a restful stay that you chose to extend your time in our cozy beds. We're eagerly awaiting your return on your next trip back in Fresno!

10/10 Excellent

Lillian

Traveled with family
Stayed 4 nights in Dec 2023
Response from Customer Service on Dec 27, 2023
Thank you for the amazing rating, Lillian!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Sonesta ES Suites Fresno soon!Thanks again for leaving your feedback!

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 26, 2023
Walter, thank you for choosing Sonesta ES Suites Fresno and sharing your high rating. We are delighted to know you enjoyed your stay with us. Our team members eagerly anticipate your next visit. Safe travels!

10/10 Excellent

Monica

Stayed 1 night in Dec 2023
Response from Customer Service on Dec 20, 2023
Thank you for the perfect rating, Monica!We are very pleased to hear that you had a wonderful stay at Sonesta ES Suites Fresno. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

6/10 Okay

clifton

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 17, 2023
We appreciate you taking the time to share your feedback, Clifton.We regret that your experience with us was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

10/10 Excellent

Jennifer

Stayed 1 night in Oct 2023
Response from Customer Service on Dec 16, 2023
Jennifer, thank you for your exceptional rating for Sonesta ES Suites Fresno! We're glad that you had a pleasant stay with us and we look forward to welcoming you back soon.

10/10 Excellent

Frederic

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 17, 2023
Frederic, thank you for your glowing feedback. We're delighted that you enjoyed your stay at Sonesta ES Suites Fresno. It's always a pleasure to deliver great experiences to our guests and we hope to have the chance to welcome you back soon.

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 6, 2023
Eduardo, thank you for rating your stay so highly. At Sonesta ES Suites Fresno, we strive to provide exceptional experiences for all our guests and are glad to know we met your expectations. We appreciate your recommendation and look forward to welcoming you back in the future.

10/10 Excellent

Balamurali

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well maintained and clean.
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 6, 2023
Balamurali, thank you for the stellar review! We're thrilled you found the Sonesta ES Suites Fresno to be impeccably kept and spotless during your stay. We hope to welcome you back in the near future.

10/10 Excellent

Corrina

Stayed 1 night in Dec 2023
Response from Customer Service on Dec 6, 2023
Corrina, it's superb to see that your experience at the Sonesta ES Suites Fresno was highly satisfying. With no review text, we trust that everything met your expectations. We eagerly anticipate your return visit. Thank you for choosing us and for your five-star rating on Hotels.com.

10/10 Excellent

Kristine

Liked: Staff & service
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 29, 2023
Kristine, thank you for your exceptional rating. It's wonderful to know that you enjoyed your stay at Sonesta ES Suites Fresno. Our team members look forward to welcoming you back in the future!

10/10 Excellent

Rolf, San Jose

Liked: Cleanliness, staff & service, property conditions & facilities
A 2 room suite was 2 rooms with a queen bed each and a seating area (3rd room). Breakfast included. Sometimes the room key didn't work.
Stayed 5 nights in Nov 2023
Response from Customer Service on Nov 28, 2023
Rolf, thank you for choosing Sonesta ES Suites Fresno and for sharing the positives of your stay, such as our spacious suites and inclusive breakfast. We noted your comment regarding the occasional room key difficulty. Please know that any issue you encounter can be quickly resolved by contacting our devoted team members. We appreciate your feedback, and hope to serve you again in the future.