Ratings based on 243 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
76% of guests recommend
3.4 Room cleanliness
3.8 Service & staff
3.3 Room comfort
3.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Getaway With Friends
by chrisfrom sacramento

nice

Posted Jan 20, 2015 on Hotels.com
Very pleasentpleasent
Comment from Hotel Management
Mar 28, 2015 by Nicole, Hotel Management
Good morning, We would like to thank you for staying at our hotel. We hope to see you here again. Have a wonderful day.
1 out of 5
Recommended
for Personal Event
by A verified traveler

Big Mistake

Posted Dec 31, 2014 on Hotels.com
Unbelievably decrepit. If you were making a film showing a lousy room, this would not pass as believable in 2014. The TV is from the 1980's, with an actual cable BOX. Filthy, old carpet. Filthy, old bedding. All furniture should have gone to the dump long ago. Oddly, the public spaces like foyer were nicely decorated. There was a pool and "hot" tub. But the spa was freezing cold. A big mistake. Weird parking situation - very unsafe. While fussing with your car, you are on view to bypassers on the street, but not visible to the lobby staff.
Comment from Hotel Management
Mar 7, 2015 by Nicole, Hotel Management
Good morning, First of all, we would like to thank you for staying at our hotel. Secondly, we would like to apologize for you having a bad experience. Our hotel's number one priority is taking care of our guests and making sure they have an excellent experience. Our hotel is currently under construction with our remodeling process. We would love for you to stay at our property again once our renovations are done. Again, we thank you for staying at our hotel.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Fresno

Great little hidden gem

Posted Nov 24, 2014
Pros: Its a unique boutique style hotel that is very different from anything else in Fresno
Cons: mid range suites a TV in both the living room and bedroom please, & move the coffee tables away from the path to the lights in front room. Shin Buster
Location: Its just west of palm on Shaw, blink and you'll miss it. Fashion Fair mall, lots of shopping, lots of restaurants, and very central to the city.
So this little hotel is a great little hidden gem in Fresno, that not a lot of people know about. They have great rooms, and looks as if they are renovating a ton of them right now too. They also have great suites there that are very reasonable. We like this little place, its quiet, clean, and if you live in Fresno a great place for a little "staycation" on the weekends.
Comment from Hotel Management
Dec 2, 2014 by Nicole, Hotel Management
Good morning, Bill - We would like to thank you for staying at our hotel and are very glad to have met your lodging needs. We are renovating our standard suites at the moment and are very excited about the changes. Thank you for staying with us and we hope to see you again soon.
1 out of 5
by A verified travelerfrom California

Not recommended. Stay away from this hotel.

Posted Nov 24, 2014
Those are not suites as claimed. Shower and bathtub were small and not designed for two people. The walls were cracking and power outlets were old and not updated. The fridge was small and smelly.
Comment from Hotel Management
Dec 2, 2014 by Nicole, Hotel Management
Good morning, Michael - I apologize for your experience you had at our hotel. We do have rooms upon request that have a large bathtub/shower combination. We are in the process of renovating our standard suites at the moment. We appreciate your business and would like another opportunity to meet your lodging needs once our renovation is complete. Thank you for staying with us.
2 out of 5
by A verified travelerfrom monterey,ca

Nice hotel, close to Fig Garden Village

Posted Nov 18, 2014
Pros: Pleasant staff
Cons: see above
We were awake most of the night with loud groups of people wandering around. A couple knocked on our door at 3a.m. The staff was very apologetic but, I will not stay here again.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted Oct 8, 2014 on Hotels.com
5 out of 5
Recommended
for Everyone
by A verified traveler

Awesome hotel!

Posted Sep 15, 2014
We stayed in one of the newly renovated deluxe suites and it was perfect. The room was spotless clean and the black and red theme was awesome. Hidden gem in Fresno for sure!
3 out of 5
Recommended
for Everyone
by A verified travelerfrom northern california

A good staff but needs updating and paint.

Posted Sep 15, 2014
Pros: We liked the staff and the fact we could take our dog.
Cons: This place needs to be painted and some updating
Location: The hotel is a good location lots of places to eat, shopping, and very easy to get to.
My experience was fine, because the staff was accommodating. The rooms had old fixtures that didn't work too well and beds, drapes, and all the stuff was just old and run down. We took our little dog and it worked out well. We would recommend this hotel if a person wasn't too particular. We would stay there again because of our dog and good location.
1 out of 5
Recommended
for Business Travelers
by Lilyfrom Tennessee

Posted Sep 12, 2014 on Hotels.com
Pet fee was too expensive ($50) for 1 night for a old, dirty room!!!! Not worth it!!!!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom CA

Two days, one night of TLC needed.

Posted Aug 23, 2014
Pros: Everything. Beautiful "glass room", nicely furnished for the free breakfast.
Cons: For our stay, nothing
Fabulous care including of our dog. Beautiful suite and surroundings, garden and pool.. We will recommend highly to everyone. Thank you for a wonderful respite and rest. Price incredibly fair.