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Reviews of MUR Hotel Faro Jandía

4 out of 5
MUR Hotel Faro Jandía
Avenida del Saladar, 17, Jandia, Pajara, Fuerteventura

Reviews

9.0

Wonderful

Rating 10 - Excellent. 43 out of 80 reviews" "
Rating 8 - Good. 34 out of 80 reviews" "
Rating 6 - Okay. 2 out of 80 reviews" "
Rating 4 - Poor. 0 out of 80 reviews" "
Rating 2 - Terrible. 1 out of 80 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Tim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at this hotel 3 times now. Twice with our children and this time as a couple. The staff are welcoming and friendly, the rooms are fantastic, the choice of food in the evening is great and the breakfast is a very pleasant experience on the terrace outside, overlooking the pool. Of course there is the usual number of people reserving sun loungers in the morning but there are plenty for everyone especially if you have other things to do in the day as well as enjoying the pool area., the resort seems quite remote but that is part of it’s charm, you can get a transfer to and from the resort and just enjoy what the area has to offer.
Stayed 6 nights in Mar 2024

8/10 Good

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great hotel, with good amenities and a great selection of food and drinks. Rooms are spacious, with super comfortable beds and great balconies. Service is good through out the hotel, however you can occasionally have a long wait to be served as operationally different members of the team have different roles within the service which does not always work as smoothly as it should.
Stayed 14 nights in Sep 2023

10/10 Excellent

Theodore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and i throughly enjoyed my stay at the hotel.
Stayed 4 nights in Mar 2023

10/10 Excellent

Maria, Silver spring

Stayed 7 nights in Sep 2022

10/10 Excellent

Graham

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Lovely set up with rooms around the pool and protection from the wind. Great food and brilliant service. The only downside was the gym could do with better equipment and layout.
Stayed 7 nights in Oct 2022

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall quite nice.
Stayed 6 nights in Apr 2022
Response from Ana Quintana on Apr 19, 2022
Hello Patrick, thank you for your positive comment. I am glad to read that you enjoyed your holiday with us and hope to welcome you again soon. Kind regards,

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2022
Response from Ana Quintana on Mar 24, 2022
Hello Amanda, thank you for choosing our Hotel for your holiday and giving us your 10 from 10 rating! We hope to welcome you back again soon! Kind regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location fantastic Large clean pool area with lots of sun loungers. Staff very friendly and helpful.
Stayed 5 nights in Jun 2019
Response from Ana Quintana on Jun 26, 2019
Dear guest, thank you for your positive comment. I am glad to read that you liked our hotel. Hope to welcome you again soon. Kind regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location only 5 minutes to beach, Very quiet. Staff very friendly and helpful. Great breakfast buffet, Rooms very spacious and clean.
Stayed 6 nights in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel. A pleasure to stay there. Situated centrally within the resort. It was a shame about the transfer time from the airport, over one and a half hours. The staff and facilties are highly recommended.
Stayed 7 nights in Nov 2018
Response from Ana Quintana on Jan 15, 2019
Dear customer, We are glad that you had a great holiday with us and hope to welcome you back soon! Kind regards,

8/10 Good

Phil, Leatherhead

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Great in many respects. But one of the main reasons for booking this hotel was for its sauna and spa facilities. So we were extremely disappointed to find that they were closed for renovation throughout our stay. 😠😠 If we had known that we would have booked a different hotel.
Stayed 10 nights in May 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Idyllic location in Jandia
Fantastic location, with plenty of shopping nearby and easy access to a magnificent beach. Good service & cleanliness throughout the hotel, from daily clean towels, right through to provision of beach towels. Tea & coffee making facilities in the room. Hotel also has as excellent Spa, and for additional cost good massages to beauty treatments. Staff very helpful and pleasant. Food although average was good but did not vary in variety, with many of the dishes repeated frequently. Overall a very pleasant stay. Bit disappointed that although our booking confirmed that we had a superior twin room with pool view, we could barely see the pool from our balcony. Did not complain until end of stay as did not want to make a fuss. Would have also preferred a room where the sun shines on the balcony for most of the afternoon, rather than just in the morning until 1pm. Did email the hotel long before our stay to provide us with a room similar to the one we had earlier this year in January, which was ideal, but they had no trace of the email even though the main office said that they had forwarded it on to reception !
Stayed 8 nights in Dec 2017
Response from Katharina Wegel on Jan 25, 2018
Hello, thank you for choosing again our Hotel Faro Jandia for your holiday in Fuerteventura. We are glad to read that you had enjoyed your stay. We apologize , that you were not happy with the location of your room. If you would give us the chance, we would be happy to change your room to another location, to make your stay more comfortable. Besides of that we hope to welcome you back again in the near future. with kind regards, Katharina Wegel. Comercial@grupomur.com

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well worth a visit!
We really enjoyed our stay at the hotel. Only a few little niggles: Only one member of staff on at the busy check in time between 2pm and 3pm, irons not available for guests to borrow! And wifi in the room very temperamental. The many positives include - lovely room - spacious and plenty of storage. Hotel very clean and tidy. Lovely pool area with plenty of sunbeds. Plenty of choice in restaurant and food was of great quality. Plenty of parking on the main road, so we didn't need to use the hotel parking at 10 euros per day. The beach is just across the road and it is beautiful - especially if you head towards the old town of Morro Jable. Watch out for nudists though who quite openly flaunt 'their assets' strolling along the beach - not for the faint hearted!!
Stayed 4 nights in Nov 2017

8/10 Good

Gazza, Reading, Berkshire

Liked: Staff & service, property conditions & facilities, room comfort
A Canarian Curate’s Egg
My wife & I went to Hotel Faro Jandia, Fuerteventura, for 4 nights in mid-December. The hotel location, décor, facilities and service were, overall, excellent. The staff were pleasant & helpful and most multi-lingual – a boon for those with minimal Spanish! The (elderly German-dominated) ambience was calm, polite but reasonably affable: everyone seemed to move in slow motion, soaking up the sun and going about their touristy business. The hotel pool & spa were clean and well-maintained: a joy to use. Evening entertainment was enthusiastic & well-intentioned. The actual strip of shops & bars, etc., where the hotel is situated is slightly unreal – dominated by major international luxury brands, with Santa Clauses & reindeers looking incongruous in the sun & heat which reached 26-27° in the afternoon – though the shopkeepers & staff are helpful and not too pushy. The beach (5 mins’ walk from the hotel) is long, soft & sandy; lifeguard-surveyed in places, though watch out for the strong Atlantic current, German naturists and the sun-lounger fee. There’s not a lot of youth, energy (though see below) or proper local culture in evidence here, but if you want a soft, slow-burning, take-it-easy, could-really-be-anywhere kind of break, this could be the place for you.
Playa Jandia
Room view
Sculpture & lighthouse
Morro Jable

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel well situated with good staff.Resort seems to cater mainly for the Germans which is good because they seem to expect and demand high standards.Would reccommend all inclusive package as it works well. Resort has great beaches but it is a windy island

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, top quality hotel
Spent a week in early March in the good Canarian sunshine. Had a great holiday, the room and hotel were both excellent. The food was also well prepared and inventive.

10/10 Excellent

Denise H, Colwyn Bay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay!
We have been to this hotel a number of times over the last few years. And this was the best visit so far. The food was absolutely spot on, the place was immaculate and also the hotel has installed free wifi that you can access from anywhere in the hotel since we were last there and that made a difference as we like to stay in touch with the world from mobile devices etc. We are quite discerning and only go places that are high quality so the fact that we go back, and that it's getting better and better should say it all. For info we also looked at other reviews of the hotel online and it turns out it's the number 1 ranked hotel out of 22 in the resort. No surprise to me, I can't recommend this hotel enough. We were on a half board basis, and the breakfast and evening meals are plenty to get you through the day. If you are hungry at lunchtime they also have a snack bar or there are many cafes and restaurants nearby. The bar/drinks are great quality and we enjoyed quite a few cocktails. Not sure if it's the just good exchange rate at present but the drinks were really good value and reasonably priced. We booked the hotel on here, got budget flights from the UK, and the transfers from the airport are really good price and easy to book online. So we got an awesome quality holiday for a price we probably couldn't dream of from a package holiday company.

8/10 Good

Claire, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the beach.
The hotel and staff were very amenable, they went out of their way to make your stay as enjoyable as possible. The evening entertainment is limited, it seems to cater for the German tourists. The food was of a good quality, lots of choice at breakfast, catering for alternative diets. Good location, right in the centre of Jandia with access to bars/restaurants/shopping/beach.

8/10 Good

Lemmy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

John, Southampton, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel, Great Beaches, good times
Champagne on arrival, great service, never had to queue for breakfast (perhaps due to a quieter time of year - early April). Variety and quality of food for breakfast was excellent. Spa is very good, outdoor pool is excellent, crystal clear. A bit on the cold side for some but excellent if you like to do some swimming. Had to pay for the safe, about 10 Euros for the week - these things are usually included nowadays. WiFi was extra too but most Hotels still seem to play that game. Great variety of things to do at the hotel. Very pleasing to walk the promenade outside the front, good and varied range of shops, prices were not bad. Plenty of restaurant choices outside and near the hotel - much the same on offer but quality quite varied - some excellent food to be had, about 70 Euros for a family of 5 including drinks at the better places. Lots of small supermarkets. Does not take long to walk to the beach - 5 mins, well worth it. Sunbeds not provided by the hotel so they are for hire. Not really needed if you take some beach towels (which are included), the sand is so soft, dry and warm :) Some great jogging to be had, can run for about 45 mins on the running track parallel to the sea or for hours along the beach, not much movement in tides so despite a few rocky places heading North, fill your boots! Great place to hire boards towards the North but its about 45 mins walk, worth it though, nice little area of trapped water on the sand for young children to play in too.
Hotel from Pool
Crystal Clear Pool
Pool at night
Tropical Gardens

10/10 Excellent

Kay, Reading

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exellent hotel, would definitely go back.
Wonderful hotel with excellent facilities. Large pool, plenty of sun beds. Buffet meals, excellent choices with meat/fish freshly cooked as required. Rooms large with balcony and very clean. Service very efficient, hairdryer did not work and was changed for a new one the same day. Entertainment provided, different show every night mostly quite good especially the Lennon and McCartney tribute pair. Thanksfully very few children at this hotel. So it you want a peaceful holiday pick this hotel. Few minutes walk to the blue flag beach, excellent for swimming and long walks when had enough sunbathing. Jandia, not a lively place but excellent if you want get away from it all holiday to relax and enjoy.

10/10 Excellent

Wilhelm-Josef Peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tollen Hotel,alles Perfekt.
Stayed 7 nights in Mar 2024

10/10 Excellent

Ute

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super freundliches Personal, sehr schöne ruhige Anlage mit großem Pool, in Laufweite zu einem der schönsten Strände, abwechslungsreiches, großzügiges Frühstücks- und Abendbuffett, absolut akzeptable Getränkepreise. Auf jeden Fall empfehlenswert
Stayed 9 nights in Feb 2024

10/10 Excellent

Torsten

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In der Nebensaison eine schöne Unterkunft zum Ausspannen und wohl fühlen. Sehr nettes Personal, leckere Speisen und Getränke...
Stayed 8 nights in Jan 2024

10/10 Excellent

Sonia Clarisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We miss this hotel already!!
Check in took quite some time. The rest of the stay was just fantastic. The room was super nice, with loads of space. The bathroom had everything you needed and good water strength. Worked as it should. We were blessed with an amazing view of the beach and the lighthouse (we had room on the 5th floor). Breakfast was just amazing!! Loads of alternatives and my husband and I adored the fresh squeezed orange juice machine!. Lunch (a la cart) was a disappointment...worse entrecote we have EVER tasted..We didn't try dinner there as there are so many restaurants around the hotel but the restaurant is very nice and offers both inside and outside options for sitting. The hotel offers live music in the evenings. The belgian guy "Bim" was a true pleasure to hear singing and playing the saxophone and flutes with the band. The guitarist' voice..not as good. Special thanks to Bregoña for the kindness and the younger girl working at the bar. All in all, this is a hotel that has everything. Location is perfect, service is really good, rooms are fantastic, breakfast is royal, pool is great (a bit too cold even us coming from Sweden) but still we are coming back next summer! I highly recommend this hotel
Stayed 2 nights in Jul 2023

8/10 Good

Sandra

8/10 Good

Geir Inge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Et godt hotell som fortjener sine fire stjerner.
Fantastisk hotell med fantastisk beliggenhet. God mat og god service. Vennlig og smilende ansatte. Alt meget bra, unntatt to ting: Ingen nordiske TV kanaler, men minst 20 dårlige tyske kanaler… Badevakten fulgte ikke opp at reglene ved svømmebassenget ble fulgt opp.
Stayed 12 nights in Aug 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Aug 2022

10/10 Excellent

francisco

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
el servicio en general
Stayed 10 nights in Jun 2022

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A presto
Decisamente il migliore dove ho soggiornato qui a Fuerteventura, stanze ampie pulite e confortevoli, cena e colazione di assoluto livello, tutto lo staff è super tra tutti il direttore J.V. e il suo vice W.V.D.V. sanno decisamente fare più che bene il loro lavoro veramente complimenti.
Stayed 2 nights in May 2022
Response from Ana Quintana on May 18, 2022
Dear Alberto, thank you very much for your short feedback about your stay with us. We are very glad to read that you had a wonderful time with us. It make sus even more happy to read that you liked our hotel. We hope to welcome you again soon! Please do not hesitate to contact me personally for any booking requests! Kind regards,

8/10 Good

Josef Hermann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wir konnten in dieser Destination gut erholen.
Stayed 7 nights in May 2022

10/10 Excellent

Nicolas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel confortable. Restauration de qualités. Spa propre. Super séjour. Je recommande pour les personnes qui cherchent a se reposer.
Stayed 2 nights in Mar 2022
Response from Ana Quintana on Mar 24, 2022
Hello Nicola, thank you for choosing our Hotel for your holiday and giving us your 10 from 10 rating! We are happy to read that you like our Faro Jandia. We hope to welcome you back again soon! Kind regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente ubicacion y servicio
Muy buen hotel justo al frente de la playa. Personal muy amable. Comida muy buena.
Stayed 5 nights in Oct 2021

10/10 Excellent

Jani, Hilden

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Hotel war einfach super. Zimmer groß und einfach toll. Der gesamt Eindruck hat uns gut gefallen.
Stayed 12 nights in Sep 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un hotel muy ,muy recomendable,Todo el personal amabilísimo y muy profesional. Instalaciones limpias y cómodas, Nos hicieron mejora de habitacion con vistas al mar, bastante grande y con servicio de infusiones y café y te gratuito El spa gratuito es un añadido a tener en cuenta. La comida de lujo, muchísima variedad. Ubicación buena, como a 20' del casco antiguo y en 1 línea de playa, aunque hay que andar unos 5' para llegar. Otro detalle es que te facilitan toallas para la playa. En resumen, estpendisimo hotel
Stayed 4 nights in Jun 2019

10/10 Excellent

Verified traveler

Stayed 11 nights in Jun 2019
Response from Ana Quintana on Jun 26, 2019
Dear guest, thank you for choosing our Hotel Neptuno for your holiday and giving us your 5star rating! Hope to welcome you again soon. Kind regards,

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel war sehr gut,Personal sehr freundlich und hilfsbereit.Alles sehr sauber und gute Auswahl beim Frühstücksbuffet.Nur Musik könnte abends etwas leiser sein dass die Wände nicht wackeln.Buchung über Expedia gibt nur Stress und graue Haare.
Stayed 9 nights in Jun 2019

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel muy agradable cerca de la playa
Es un hotel muy agradable, con un cuidado jardín entorno a la piscina a la que están orientadas las habitaciones. restaurante de calidad.
Stayed 2 nights in May 2019
Response from Ana Quintana on Jun 26, 2019
Estimado Juan, Muchas gracias por dejarnos su comentario. Nos alegra saber que le gusta nuestro hotel y esperamos volver a darle la bienvenida pronto! Saludos cordiales,

10/10 Excellent

Johann-Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Schönes Hotel - Freundliches Personal
Ein paar ruhige Urlaubstage unterstützt durch ein zuvorkommendes freundliches Personal. Vielen Dank für die schönen Tage.
Stayed 5 nights in Feb 2019

10/10 Excellent

Orla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr gutes Hotel an guter Lage. Manche sagen das beste Hotel in Fuerteventura.
Stayed 7 nights in Jan 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2018
Response from Ana Quintana on Jan 17, 2019
Dear customer, How was your stay at Hotel Faro? Your opinion is very important to us. Looking forward your answer! Kind regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
EN GENERAL BIEN PERO AHI PERSONAL DE LIMPIEZA QUE FUE MUY DISTANTE,Y HUBO ERROR A LA HORA DE COBRAR UNA SUPUESTA CUENTA PERO FUE SOLUCIONADO.
Stayed 4 nights in Oct 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena experiencia, trato y muy recomendable. Sin duda repetire
Stayed 6 nights in Oct 2018
Response from Ana Quintana on Oct 25, 2018
Muchas gracias por su comentario. Me alegra leer que todo ha sido de su agrado durante su estancia en el Hotel Faro. Esperamos verle pronto por nuestro hotel.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Leider haben wir nicht so tolles Wetter erwischt.Ansonsten hat alles unseren Erwartungen Entsprochen.
Stayed 8 nights in Feb 2018

8/10 Good

wirzwei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
schönes hotel am schönsten strand von fuerte
das hotel liegt direkt , wie der name schon sagt , zu fusse des leuchturms von morro jable.und somit unserer meinung auch am schönsten strand von fuerteventura.von der vierspurige strasse und der einkaufsmeile ,welche sich direkt vor dem hotel befindet, ist überraschender weise weder am pool noch auf dem zimmerbalkon lärm zu hören. wir hatten ein deluxedoppelzimmer, mit einem terrassenartigen balkon, auf dem ausser stühlen noch zwei sonnenliegen platz finden und man die aussicht auf den leuchtturm und strand geniessen kann. man merkt dem hotel an,dass es etwas in die jahre gekommen ist , wirkt dabei aber keinesfalls abgewohnt. das essen an sich ist zwar gut, ist aber eher schwächer zu bewerten. die auswahl beim frühstück ist gross aber die abwechslung fehlt. beim abendessen fehlt es den speisen an qualität und die organisation ist eher mangelhaft. wir haben für eine woche im deluxe doppelzimmer mit meerblick pauschal unter 750 euro bezahlt, können daher sagen: preis/leistung top ( für kanaren )
Stayed 7 nights in Dec 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
schönes Hotel zum Wohlfühlen in Strandnähe
eindrucksvolles Hotel mit atriumartiger Architektur. Toller Blick zum Meer. Pool im Innenhof, Frühstück für Frühaufsteher auf der Terrasse. Leider roch es im Badezimmer übel.
Stayed 6 nights in Nov 2017

8/10 Good

Robert, Rotkreuz, Schweiz

Liked: Cleanliness, staff & service
Schönes, ruhiges Hotel an guter Lage
Wir verbrachten 12 Tage in diesem Hotel. Wir sind bereits zum 5. Mal hierher gekommen. Das Personal ist sehr nett und hilfsbereit, wenn man um eine Auskunft bittet.
Stayed 11 nights in Oct 2017

10/10 Excellent

Maria Magdalena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2017

10/10 Excellent

claudio, sarzxana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
grazioeso hotel vicino al mare
siamo stai molto soddisfatti. lo conoscevamo gia' e siamo tornati dopo la postiva prima esperienza. tutto molto bene.

2/10 Terrible

die Reisenden, Deutschland

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Gute Lage, schönes Hotel
Das Hotel könnte ein Renner werden, allerdings müsste das Personal die Gäste nicht mit militärischer Gründlichkeit durchorganisieren, gelegentlich auch berechtigte Widersprüche zulassen und ein wenig die ausgesprochen ökonomische Denkweise verlieren... Essenszeiten u. a. Vorschriften müssen sekundengenau eingehalten werden, bei Verstoß gibt's nichts mehr... Nachts ist häufig Lärm in der Hotelbar, teilweise bis in die Morgenstunden, Beschwerde hilft da nicht