Outdoor pool, pool umbrellas, sun loungers
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Reviews of SBH Fuerteventura Playa

3 out of 5
SBH Fuerteventura Playa
Avenida Jahn Reisen, 1, Urb. Canada del Rio, Costa Calma, Pajara, Fuerteventura

Reviews

7.0

Good

Rating 10 - Excellent. 17 out of 116 reviews" "
Rating 8 - Good. 50 out of 116 reviews" "
Rating 6 - Okay. 30 out of 116 reviews" "
Rating 4 - Poor. 12 out of 116 reviews" "
Rating 2 - Terrible. 7 out of 116 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

6.2/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was lovely and had a lovely balcony with table and chairs. The building is outdated but that did not affect my holiday.
Stayed 3 nights in Apr 2019
Response from Dirección general on Apr 25, 2019
Dear guest, Thank you for having chosen our SBH Fuerteventura Playa for your stay here in Fuerteventura. We appreciate the compliments and observations which you delivered through your opinion. We would be more than glad to having you here again soon. Kind regards, The management

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel and staff very good. Only downside was having a jacket and towel taken after I left them on a subbed by the pool.
Stayed 7 nights in Mar 2019
Response from Dirección general on Apr 10, 2019
Dear guest, Thank you for posting a review here on Expedia referring your stay at our SBH Fuerteventura Playa. It is a delight to read that you had a nice time here with us and that you enjoyed our service of the hotel. On the other hand, we regret to read that your jacket and your towel have disappeared. We will check again at the front desk, if someone had submitted. We truly hope that you enjoyed our service and that all in all you had a good holiday. We would be very happy to welcome you again soon. Kind regards, The management

8/10 Good

Alexandra

Liked: Staff & service
Disliked: Property conditions & facilities
Excellent value and location
The staff are so friendly and happy, and provide an excellent service, particularly the restaurant and bar staff. They made a real difference. The girl in charge of fitness activities, Elena, is amazing. It’s a great place to go as a single person as lots of people do, and the holiday can be as sociable as you want it to be. There was everything I wished for: the beach right outside the hotel, lovely warm weather, affordable all-inclusive, interesting guests, and a room with a view. The only downside is the hotel is a bit tired and in need of renovation, but this did not affect my stay in the slightest. Great hotel if you want a mix of people, a laid back feel, and a white linen tablecloth restaurant that doesn’t have a dress code!
Stayed 7 nights in Jan 2019
Response from Dirección general on Feb 12, 2019
Dear Alexandra, Thank you very much for your feedback. We are glad to read that you were satisfied with the service provided during your stay with us in our SBH Fuerteventura Playa. We always give our best to provide a smooth a deficient check-in and check-out for our valued guests. Great that you did enjoy our great variety of our buffet and the service of our friendly staff. Our technicians and housemaids do their best to meet the 4*-standard but we are happy to inform you that a refurbishment is being planned at the moment and so our hotel will be brought up to modern standards. We hope to be able to welcome you again soon. Kind regards, The management

8/10 Good

Max, Ireland

Liked: Staff & service
Disliked: Property conditions & facilities
some renovation require, staff so nice , food lovely, close to the beach
Stayed 7 nights in Sep 2018
Response from Dirección general on Oct 10, 2018
Dear Max, Thank you for choosing our SBH Fuerteventura Playa and the time that you have spent sharing your experience. We are glad that you have enjoyed our facilities and that our helpful staff met your expectations. Furthermore we would like to thank you your comment concerning our food. Our chefs prepare everything fresh on a daily basis. And try to fulfil the expectations of each and every guest. The hotels in the Canary Islands are seasonally open all the year round and so we try through intensive care, daily checks and minor renovations to offer our guests a 4* and to ensure our guests the comfort which they expect from us. Thank you very much for your comments which will help us to improve our services. We would be delighted to welcome you back again in our hotel. Kind regards, The management

8/10 Good

Sally

Liked: Cleanliness, staff & service
Disliked: Room comfort
Relaxing stay hotel a little tired
The hotel itself is not 4 star. It probably was once upon a time but as it's a quite few years old the rooms are dated, the corridors are tired and there is peeling paint in areas. The beds were awful in my room and lacked comfort being very hard (not firm) On the plus side the food and staff are 4 star. The hotel is very clean, the restaurant is very well manned and the chefs do a fantastic job with the selection and quality of the meals. The pool area has plenty of sunbeds and the pool is large enough to have a swim around although it does catch the wind. The beach is at the end of the hotel just note that you have to pay for sunbeds on the beach. The clientele of this hotel is mostly German and a lot of things are geared towards them with German being the primary language so if you prefer an English styled hotel this is not the place for you. There is not a lot to do in Costa Calma outside of the hotels which are all SBH owned and few restaurants or bars as the hotels are all AI. Overall as I was looking for a total relaxation break and this was a exactly what I got.
Response from Dirección general on Apr 12, 2018
Dear Sally, Thank you very much for sharing your feedback about your holiday in our SBH Fuerteventura Playa. We appreciate reviews like yours as it helps us to improve our service. We can guarantee you a 4* Standard in all aspects of the hotel. We are very sorry that you don’t see it that way. We have our maintenance team which works daily to maintain our 4* standards. They repair minor faults and help our guests whenever they need a hand. We planned to renovate our hotel in the future, but we do not have an exact date yet. We are very sorry that you did not find our beds comfortable. Please keep in mind that each and every guest has different sleeping habits therefore it is very difficult to fulfil the expectations. We want that our guests sleep well and so we offer soft blankets or special pads that can be placed under the sheets. Near of our hotel (just 3 min walk) you can enjoy bars, restaurants and shopping centre. Furthermore on Sundays and Wednesday Costa Calma offers a local market which is also located near of the hotel. The bus stops are just a short walk (2-3min) from the hotel and connect to Jandia (15min). There you find a wide range of bars, restaurants, shops. Thank you for your praise for our food. The variety and quality of our food is very important to us and our chefs prepare everything freshly on a daily basis. Furthermore we have themed night such as a Spanish night. Concerning the prices for the beach loungers we would like to mention that this is a public beach, which is regulated by law in Spain. The loungers and sunshades are operated by an independent company and therefore are charged. It was our pleasure to host you, and we look forward to welcoming you back on your next visit to our hotel. Kind regards, The management

6/10 Okay

Peter, London

Liked: Staff & service
Nice hotel close to beach.
We were very pleased with this hotel, it's location close to the ocean. The food was really good and tasty and staff was very helpful.
Stayed 8 nights in Dec 2017
Response from Dirección general on Jan 30, 2018
Dear Peter, Thank you very much for have taken the time to write a review about our hotel SBH Fuerteventura Playa. We are really glad to read that you have spent a wonderful holiday with us and that you have been impressed with our location, our gastronomy and our staff. Our friendly staff is always trying to fulfil the guests’ wishes and expectations. Guest satisfaction is very important to us that is why we try every day to exceed their expectations and make your holiday an unforgettable one. Our kitchen prepares a large choice of foods freshly on a daily basis, e.g. meats, fish, veg, pasta, salad etc. to guarantee customer satisfaction. On different nights we have special themes like Spanish Night, Italian Night, etc. We have our maintenance team which works daily to maintain our 4* standards. They repair minor faults and help customers whenever they need a hand. Nevertheless we have decided to renovate our hotel in the near future. We will consider all your comments to improve day by day and follow to meet our clients’ expectations. We are looking forward to your next stay with us. Kind regards, The management

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Relax in the sunshine.
all inclusive 4 day break in the sunshine, Ideal for a stress free sojourn, but everything is calculated on a fine budget, do not expect the finest food or the best spirits. Pool area and beach pleasant.
Stayed 4 nights in Nov 2017
Dear guest, Thank you very much for have taken the time to write a review about our SBH Fuerteventura Playa. We appreciate you have shared your thoughts with us. The opinions of our clients help us to improve our services. It is a big pleasure to know that you appreciated our services and facilities. Such a friendly review our hotel is of course a great pleasure to read and confirms for us that our daily actions are worthwhile and that we are on the right path with our numerous efforts. We can assure you that it is important to us that our guests enjoy our culinary offer. For this reason our chef always tries the best to offer a rich selection of food. It will be a big pleasure for us to host you again in the future. Kind regards, The management

6/10 Okay

Giulia, Newcastle, UK

Liked: Cleanliness, staff & service, room comfort
Close to the beach; needs new painting and new car
Good staff and entertainment. Nice food and room always clean. Could do with new painting and new carpet
Stayed 5 nights in Aug 2017
Response from Dirección general on Oct 13, 2017
Dear Giulia, Thank you so much for having left your review about your experience here at our hotel SBH Fuerteventura Playa. It is a big pleasure to know that you appreciated our staff professionality, our food and our location. Our hotel is situated next to the wonderful beach of Costa Calma and in the same time you can find some shops, bars and restaurants. We have already started to improve the facade of our hotel and we have plans to improve more parts of the hotel in the future. But we can guarantee that our maintenance team works every day to repair any minor faults and if it is necessary to help customers with anything they may need. This guarantees the maintenance of our 4*. We hope that you had a pleasant flight home and we would love to host you again soon in our hotel. Kind regards, The management

8/10 Good

Donald

Liked: Cleanliness, staff & service
FIRTST CLASS FOOD
The food was at all meals was first class. The hotel is a wee bit run down but very clean and the staff where all very good. I had a relaxing time and would stay again.
Dear Donald, Thank you very much for have taken the time to write a review about our SBH Fuerteventura Playa. We are glad to read that you had a fantastic holiday here with us and that you enjoyed our food. The variety and quality of our food is very important to us and our chefs prepare everything freshly on a daily basis. Our housekeeping and maintenance are making sure to keep our hotel to a 4* standard. The rooms and entire complex are cleaned daily and little faults are mended immediately. We would like to thank you again for sharing your thoughts with us and really hope to see you again soon. Kind regards, The Management

10/10 Excellent

julie, england

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfectly wonderful hotel
brilliant hotel accommodates for all people and abilities wonderfully relaxing while also havi g areas for entertainment for all ages needs and wants all staff especially entertainment staff 100% effort happiness and showed enjoyment in there jobs, food is varied excellence in presentation and waiting staff all 100% helpful tidy and work so hard really nice to see manaver of restaurant and director of hotel greeting us as we enter each day no faults with anything at the hotel cant wait to return,
Response from Dirección general on Jun 27, 2017
Dear Julie, Thank you so much for your review of our SBH Fuerteventura Playa. We are very happy to read that you had a fantastic holiday and enjoyed your time with us. Guest satisfaction is very important to us that is why we try every day to exceed their expectations and make your holiday an unforgettable one. We are glad to read that you have been impressed with our gastronomy, cleanliness and staff. It would be a pleasure to host you again very soon. Kind regards, The management

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Very basic hotel it's an hours journey from the airport the food is also very basic chips and pizza are on the menu everyday and there is nothing to do in the immediate area outside of the hotel,. .......................

8/10 Good

David

Liked: Cleanliness, staff & service, room comfort
Peace and tranquility
Hardly any shops nearby You need a car to travel lots of parking at the hotel great food and if your looking for peace it's perfect

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Nice hotel and staffs
The hotel needs to provide a booklet about their daily activities. We only found out they had daily activities on our last day, which was a shame as we enjoyed the night events.

10/10 Excellent

sanchia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel
Lovely feel to the hotel nice staff Good beach location

8/10 Good

Anita, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with direct access to the beach.
Hotel is in a good place with direct access to the beach.There is a bus stop opposite the entrance. Room was comfortable with huge bathroom. We got travel cot for free. Used the late check out service as we had a late evening flight. All inclusive was ok, however they do not offer food/snack between meals, only drinks from the bar.There is a snack time slot, but they just put some fresh mini bakery product and some cheese/ham with bread but no butter, it was hardly anything.This was a bit disappointing. But except that everything was fine, we had a great holiday.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Quiet hotel
We needed more life - all the hotel staff were very friendly and helpful as were the animators and entertainers. The entertainment for New Year was terrible that is really something that needs to be reviewed.

8/10 Good

Samantha

OK but nothing special
We stayed here the first week in November with two early teenage boys. The room was big enough for all 4 of us all with separate beds or sofas. Room only cleaned 5 days out of seven and the hotel have a big problem with clean towels, on two days they didn't have any and our dry ones were replaced with smelly damp used ones. Reception did give us some clean towels when I complained, so they had some but were keeping them. The food was good and plentiful, sushi Thursday was amazing and the restaurant staff work really hard. The restaurant could do with a good clean around the drinks areas and the glasses were bitty from the dishwasher. Lunch was pretty much salad, fish, pizza and chips everyday but still plenty of it. We only had the afternoon snack once as the cheese and meat are just left uncovered and had flies on, the biscuits were good. The pool bar is ok, the milkshake machine didn't work all week and the coffee machine was hit and miss but you could go up to the hotel for another coffee machine. Most of the staff were fantastic, special mention to Nelson and David in the restaurant. The a la carte restaurant is Italian, is only a la carte as they bring your main dish the rest is a buffet. We went twice, the first time was good although a little rushed but the second time I have carbanara and I have to say it was the worst I had every had, wet runny and so sweet it was like eating dessert. On the whole an ok hotel that needs a lot of TLC and a good clean.

4/10 Poor

Emma , uk

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wouldn't reckmmmend
After staying at this hotel I would not recommend it. Very basic. Only allowed 2 bottles of water during whole stay. Other hotels in costs calma much better

4/10 Poor

izi, London

Liked: Staff & service
Disliked: Cleanliness, room comfort
Close to the beach
Staff was very friendly good food .The beach beautiful and very close if you don't mind the stones. My room terrible smells from ear conditioning .Got feeling like all my clothes and bedding was wet.

8/10 Good

Darren, Bromley

Liked: Cleanliness, staff & service, room comfort
Know where you are going to
The hotel staff were very friendly and helpful. We arrived later than expected due to a delayed flight and the staff had arranged a cold buffet to be served especially for us. The room was standard, and is cleaned every day. The hotel is perfect for a quiet escape which is situated on its own private beach. This hotel and the others around it are in a very quiet location ie there really isnt many places to go to outside of the resorts. If you like to wander arounf harbours, restaurants and find bars etc this really isnt the area you should go to. Having said that, it was a really nice and relaxing break and there isnt much to complain about.

6/10 Okay

A young couple , uk

Liked: Staff & service
Disliked: Room comfort
Nice hotel close to the beach
Food - bland but varied Drinks - cocktails not inclusive, good choices Location - excellent for beach entry otherwise secluded View - well kept gardens Pool - salt water, cold Entertainment - good staff, band didn't turn up, play list music poor

8/10 Good

silvia, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, very relaxing
In front of the bus stop. Next to the beach (I suggest to go walk to the sand beach, the one link to the hotel is with nibbles) Great food, all kind of drinks inclusive as well from morning till night. Salty swimming pool, very nice. Lovely place to stay for resting few days

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in a quiet peaceful area
Stayed here for a week. Loved it and didn't want it to end. Would come back again .

8/10 Good

Gemu, Hampshire

Liked: Cleanliness, staff & service, property conditions & facilities
A sweet place, needs updating.
I had a very short stay here this week and had a very pleasant time. The purpose of my trip was simply to have some peace and quiet and relax with a book in the sun. For that purpose, the hotel met my needs. The staff were all very lovely, the atmosphere of the hotel is very peaceful and friendly. The brightly painted rooms all with private balcony, over look the pool with views of the sea. There are some things, however, that the hotel needs to improve on in order to keep up with the changing demands of travellers. It is quite important to have a properly functioning shower. Presently in room 360 the shower is attached to the wall in such a way that it covers the room in water if you put it on while its hanging on the wall. To have a shower you must take the shower head off the wall and hold it in your hand which can make washing hair very difficult. The matter of wifi is also becoming increasingly important to travellers. At present, connecting to the wifi at this hotel requires using an amount of data to access a Login page, entering details and then making a trip to reception to receive a unique password. The receptionist was very attentive, but was unable to provide me with a password that worked. Food was as expected from an all inclusive. Buffet style with a large choice.

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service
very good but food a bit bland

4/10 Poor

Richard, Bristol, City of Bristol, UK

Disliked: Staff & service
disappointing all inclusive family holiday
My wife and I and our teenage son have stayed in many all inclusive hotels over the years, and this was one of the more disappointing. The vast majority of the guests were German and not particularly friendly (I do speak German, and son is learnig at school). There was little or nothing for lone teenagers to do, and the "animation team" was nowhere near as good as in other places of similar size we have stayed. Everything at meal times was self service, and the staff clearing the tables were hard pressed and spoke very little to anyone. The receptionists were business-like but not friendly. The best feature was the deal that allowed unlimited wi fi internet access for 24 Euros for one week!

10/10 Excellent

Simone, Romagnano sesia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Di speciale com’era fatto hotel proprio bello per la sua struttura top
Stayed 14 nights in Aug 2021

8/10 Good

NADIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lo mejor del hotel su amabilisimo personal, te hacen sentir en familia. Lo menos mejor la comida. Volveria sin dudarlo!
Stayed 6 nights in Dec 2019
Response from Dirección general on Jan 14, 2020
Estimada NADIA, En primer lugar, nos gustaría agradecerle los comentarios tan positivos que ha compartido referente su estancia en nuestro hotel SBH Fuerteventura Playa y estamos felices de saber que fuimos capaces cumplir con sus expectativas. Sentimos mucho que no hemos cumplido con sus expectativas con respecto a nuestra comida. Nuestro equipo de cocina prepara una gran variedad para poder satisfacer el gusto de cada huésped. Hemos tomado nota de sus comentarios con el fin de mejorar nuestro servicio. Una vez más le damos las gracias por sus palabras y esperamos poder servirle en un próximo futuro. Saludos cordiales, La Dirección

10/10 Excellent

Jan-Olof

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bra stränder
Fick en present av städerskan 😊
Stayed 7 nights in Dec 2019
Response from Dirección general on Dec 31, 2019
Dear Jan-Olof, Thank you very much for taking your time to share your experience with us here on Expedia. We appreciate your excellent valuation and that you had an enjoyable stay here with us at our SBH Fuerteventura Playa. We hope to have the pleasure of welcoming you back in the near future. We wish you a Happy New Year! Kind regards, The management

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities
'Disponibilité et amabilité du personnel Formule all inclusive
Stayed 7 nights in Nov 2019
Response from Dirección general on Jan 13, 2020
Cher/e ospite, Merci d'avoir si bien évalué notre hôtel SBH Fuerteventura Playa ici sur Expedia. C'est un grand plaisir pour nous de découvrir que vous vous sentiez à l'aise dans notre maison. Nous sommes heureux de transmettre vos mots de motivation et vos éloges à notre équipe hôtelière. Merci d'être notre invité et nous nous réjouissons de vous accueillir bientôt dans notre maison. Bien cordialement, La Direction

8/10 Good

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
Bra!
Hotellet har en fantastisk service och poolområdet är utmärkt! Stranden är sandig upptill och stenig längs med vattnet precis vid hotellet. Ta en kort promenad så möts du av ren sandstrand. Hotellet har väldigt hårda och obekväma sängar.. Köp en badmadrass och lägg under lakanen.
Stayed 7 nights in Nov 2019

8/10 Good

Antonio, Roma

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nel complesso ottimo rapporto qualità prezzo………...
Stayed 5 nights in Nov 2019
Response from Dirección general on Dec 5, 2019
Gentile Antonio, Grazie per la sua fantastica recensione. Siamo lieti di leggere che le è piaciuto il suo soggiorno presso SBH Fuerteventura Playa. Speriamo di rivederla presto.Grazie ancora Un cordiale saluto, La Direzione

10/10 Excellent

Verified traveler

Stayed 9 nights in Nov 2019
Response from Dirección general on Nov 28, 2019
Dear guest, Thank you for your review of your stay at our SBH Fuerteventura Playa. We are delighted to know that you enjoyed your stay here with us and we look forward to welcoming you soon again! Kind regards, The management

8/10 Good

Valerie

Liked: Cleanliness, staff & service, room comfort
Il est vrai que l'hotel a besoin de rénovation mais bon rapport qualité prix et peu de monde à cette période
Stayed 2 nights in Oct 2019
Response from Dirección general on Dec 1, 2019
Chère Valerie, Merci pour votre séjour et l'évaluation de notre hôtel SBH Fuerteventura Playa. Nous vous remercions d'avoir pris le temps d'écrire un commentaire à propos de vos vacances ici avec nous et nous sommes ravis que vous ayez apprécié votre séjour avec nous. La satisfaction de nos clients est très importante pour nous, nous essayons donc d’éliminer immédiatement les petits défauts afin que ceux-ci puissent passer des vacances parfaites avec nous. Néanmoins, nous sommes heureux d’annoncer que nous avons prévu de moderniser nos installations. Mais malheureusement, nous n'avons pas encore de date précise. Une fois encore, nous souhaitons vous remercier pour votre séjour et serions très heureux de vous accueillir à nouveau. Bien cordialement, La Direction

8/10 Good

Jimmy

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Sep 2019
Response from Dirección general on Oct 3, 2019
Dear Jimmy, Thank you for your good score! We would like to thank you for choosing our SBH Fuerteventura Playa for your holiday. We are glad to read that we exceed your expectations and that you had an excellent stay here with us. Looking forward to hosting you back again with us! Kind regards, The management

2/10 Terrible

Maria fernanda

Traveled with family
Disliked: Property conditions & facilities, room comfort
Muy mal estado el hotel no es 4 estrellas toda bebida de maquina muy mal
Stayed 3 nights in Sep 2019
Response from Dirección general on Oct 3, 2019
Estimada Maria fernanda, En primer lugar nos gustaría agradecerle por haber visitado nuestro hotel SBH Fuerteventura Playa y también por haber dejado su comentario aquí en Expedia. Su opinión es muy importante para nosotros ya que la satisfacción de todos nuestros huéspedes es nuestra principal prioridad. Sentimos mucho que no haya disfrutado su estancia aquí con nosotros. Nuestros técnicos trabajan todos los días para mantener nuestro hotel en un estándar 4*, y también nuestro personal tiene siempre un oído para nuestros huéspedes e intentamos de resolver lo mas pronto posible. Como sabemos que nuestro hotel no es uno de lo mas nuevo, tenemos planificado de renovarlo en el futuro pero todavía no tenemos una fecha en concreto. Lamentamos no haber cumplido con su expectativo con respecto a nuestras bebidas, pero podemos confirmar que para nosotros es muy importante que nuestros huéspedes lo disfruten y, por lo tanto, ofrecemos una buena calidad de nuestras bebidas. Esperamos tener oportunidad de recibirles nuevamente para poder cambiar su opinión acerca de nuestro hotel. Saludos cordiales, La Dirección

8/10 Good

Christelle

Liked: Cleanliness, staff & service, property conditions & facilities
accueil agréable dommage pas beaucoup de personnels qui parle français. Deco de l’hôtel un peu vieilli mais ça n’enlève rien du charme.
Stayed 6 nights in Sep 2019

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Teníamos una semana reservada y nos fuimos del hotel tras la primera noche, así que no digo más... Instalaciones totalmente descuidadas y antiguas, colchones de muelles, el baños lamentable y sin toallas, nos dijeron que dos días por semana no había servicio de limpieza, etc. Si la chica de recepción directamente entendió que nos fueramos quiere decir que no eramos los primeros y no seremos los últimos. Lamentable que un hotel así puede llamarse de 4 estrellas cuando tiene que haber hostales iguales o mejores. De pena, de verdad, nada recomendable.
Stayed 6 nights in Aug 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Nel complesso una buona struttura, ottimo rapporto qualità/prezzo. Andrebbe solo riammodernata.
Stayed 4 nights in Aug 2019
Response from Dirección general on Sep 17, 2019
Gentilissimo/issima ospite, Grazie per aver dedicato del tempo a scrivere la sua opinione del suo soggiorno presso il nostro SBH Fuerteventura Playa. Siamo molto lieti che abbia trascorso un buona vacanza con noi e siamo lieti di informarla che abbiamo programmato di rinnovare il nostro hotel in futuro, ma purtroppo non abbiamo ancora una data esatta. Sarebbe bello rivederla presto. Un cordiale saluto, La Direzione

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Amenities, property conditions & facilities
Le sobran 3 estrellas, el peor hotel en el que estado
Stayed 7 nights in Aug 2019

10/10 Excellent

Grzegorz

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 7 nights in Aug 2019
Response from Dirección general on Sep 4, 2019
Dear Grzegorz, Thank you for your review about your experience in our hotel SBH Fuerteventura Playa. Our team appreciates your feedback and is happy to confirm that all in all everything was to your like. We hope to welcome you back in the near future. Kind regards, The management

8/10 Good

Ana

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2019
Response from Dirección general on Sep 4, 2019
Dear Ana, Thank you for taking your time and giving us a nice review. We would be very happy to see you again in our hotel SBH Fuerteventura Playa in the near future. Kind regards, The management

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Le personnel est très acceuillant, et réactif. Convivial. Juste l hôtel vieillit il faudrait le remettre au goût du jour
Stayed 7 nights in Aug 2019

8/10 Good

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Bien
Al llegar al hotel algún inconveniente hemos tenido... tema reserva, luego de comodidad, camas muy malo, al día siguiente nos dieron soluciones para una mejor estancia. El personal increíble nos sentimos como en casa muy simpáticos y profesionales, la comida tb es muy buena poca variada pero lo que había estaba muy bueno.
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Tolle Lage, herausragend freundliches Personal und wirklich gutes Essen.
Stayed 5 nights in Apr 2019
Response from Dirección general on May 9, 2019
Sehr geehrter Gast, Vielen herzlichen Dank für Ihre herausragende Bewertung. Es freut uns, dass Sie einen schönen Urlaub bei uns im SBH Fuerteventura Playa verbracht haben. Über Ihr Lob freuen wir uns sehr und Ihre freundlichen Worte werden wir sehr gerne mit unserem gesamten Team teilen. Wir hoffen sehr, Sie bald wieder bei uns begrüssen zu können. Mit freundlichen Grüssen, Die Direktion

10/10 Excellent

Lina maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019
Response from Dirección general on May 7, 2019
Dear Lina maria, Thank you for staying at our SBH Fuerteventura Playa and for sharing your comment on your visit. We are glad that you have given us the chance to show our hospitality and the quality of our services. We hope to welcome you back soon! Kind regards, The management

8/10 Good

Magdalena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2019
Response from Dirección general on Apr 10, 2019
Dear Magdalena, Thank you very much for taking your time to share your experience with us here on Expedia. We appreciate your excellent valuation and that you had an enjoyable stay here with us at our SBH Fuerteventura Playa. We hope to have the pleasure of welcoming you back in the near future. Kind regards, The management

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Necesita reformas en toda la fachada y el mobiliario.
Stayed 1 night in Mar 2019
Response from Dirección general on Mar 15, 2019
Estimado huésped, Muchas gracias por hacernos llegar su opinión. Sentimos que tras su visita a nuestro hotel SBH Fuerteventura Playa, sus expectativas no se hayan visto cumplidas. Nos gustaría informarle que tenemos planificado una renovación nuestro hotel pero desafortunadamente todavía no sabemos la fecha exacta mientras tanto nuestros técnicos reparan inmediatamente cualquier defectos para que nuestros huéspedes pueden disfrutar de sus vacaciones. Estaremos encantados si deciden darnos otra oportunidad, para que podamos demostraros de que podamos mejorarnos. Saludos cordiales, La Dirección

6/10 Okay

Sébastien

Liked: Cleanliness, staff & service
Stayed 7 nights in Feb 2019
Response from Dirección general on Mar 13, 2019
Dear Sébastien, Many thanks for your valuation of your stay at our SBH Fuerteventura Playa. We are pleased that you have spent a nice stay here with us and we hope to welcome you back soon. Kind regards, The management

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Habitación grande, muy buenas instalaciones aunque algo descuidada la pintura.
Stayed 2 nights in Feb 2019
Response from Direccion general on Mar 2, 2019
Estimado cliente, Muchas gracias por su comentario sobre nuestro hotel SBH Fuerteventura Playa. Nos satisface saber que hemos logrado que su estancia con nosotros fuera agradable y que la valoración global de sus vacaciones haya sido positiva. Muchas gracias por la máxima puntuación! Esperamos que haya disfrutado de un buen viaje de regreso a casa y esperamos sinceramente tener otra oportunidad de volver a recibir en un futuro cercano. Saludos cordiales, La Dirección