“Definitely 3 star, NOT 4 star.”

We booked this hotel for a family of four for 2 nights recently, and to be honest we were not impressed. As it was only a short stay, we booked rooms in "the level" area of the hotel which offer additional features than other rooms, such as a free mini bar, use of the basic spa and guaranteed sea views. However, after checking in one of the rooms was found to have not been cleaned, and had such tasty suprises in store as a LIVE cockroach and litter all over the floor. Upon contacting reception, we were met by a rude checkin assistant who told us that "cockroaches were normal" and gave no hint of an apology. We were on the 7th floor! He finally moved us to a new room on the 9th floor, but all in all this took over 1 and a half hours to sort out. The other room we had booked was clean, however the air conditioning unit was broken and was leaking water all over the floor. We informed the reception area of this and they said that they would deal with it (this was at 8.30pm). At this point we went for dinner and came back. At 1am my sister who was in the room was called on the phone asking if she wanted to change rooms... why was she called 4.5 hours later when she was asleep?? On the plus side, the hotel does have good pools and a choice of two restaurants, however we were very much unimpressed and to be honest although the facilities were 4 star, the service poor and much more suited to a lower starred property.