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Reviews of Hilton Fukuoka Sea Hawk

4.5 out of 5
Hilton Fukuoka Sea Hawk
2-2-3 Jigyohama Chuo-Ku, Chuo-ku, Fukuoka, Fukuoka-ken

Reviews

8.4

Very Good

Rating 10 - Excellent. 510 out of 999 reviews" "
Rating 8 - Good. 280 out of 999 reviews" "
Rating 6 - Okay. 116 out of 999 reviews" "
Rating 4 - Poor. 56 out of 999 reviews" "
Rating 2 - Terrible. 37 out of 999 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Rie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a wonderful hotel, but unless you are going to a ballgame, there wasn’t much to do.

10/10 Excellent

constance

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love everything: location, public transportation, shopping mall near the hotel, breakfast in hotel.
Stayed 5 nights in Mar 2024

8/10 Good

jose

Traveled with group
Liked: Staff & service
浴室のメンテナンスが必要だと感じました。
Stayed 2 nights in Mar 2024

8/10 Good

Katharine

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We were a large party of 13 who came in from the US and Canada for a wedding. 2 of us were Hilton Honors members but not given the perks until last day. Our room was wrong and we had to change and were then put on the smoking floor. The only place we could gather was at the bar/ restaurants which closed too early at night. We were asked to leave several times. We noticed at other tables the wine poured in their glasses was twice as much. We did not feel welcome. There were numerous other issues. The wedding however ,was beautiful.
Stayed 8 nights in Mar 2024

10/10 Excellent

JONG BAEK

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Hilton Fukuoka on Feb 2, 2024
Thank you for staying with us and sharing your experience.We certainly hope you will choose to stay with us again on your next visit to the city.

6/10 Okay

Akiko

Liked: Staff & service
Stayed 2 nights in Jan 2024
Response from Hilton Odawara on Feb 2, 2024
この度は、当ホテルをご利用いただきまして、誠に有難うございます。今後ともお客様にご満足頂けますよう、サービスの更なる向上に従業員一同努めて参る所存でございますので、変わらぬご厚誼を賜りますようお願い申し上げます。またのご利用を心よりお待ち申し上げます。

4/10 Poor

jae

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Comfort for vacation
Well, I do not recommend this hotel. Property is dirty. We had room service and sushi dinner at Christmas day. We had to remove room service table by ourselves. That table was still n the hallway until we checked out. Bathroom is out of dates. Sushi restraint in hotel recycles chop sticks. We R in grand Hyatt now. Much better place. It is almost the same cost but more convenient to access city. Hyatt is much more comfortable place.
Stayed 2 nights in Dec 2023
Response from Hilton Fukuoka Sea Hawk on Jan 11, 2024
Dear jae,Thank you for staying at Hilton Fukuoka Sea Hawk.We apologize for not being able to make you feel great. Thank you for allowing us the opportunity to serve you. Your valuable feedback for the service quality will be shared by our team. We would take this opportunity to review our service standard and try to improve even harder to meet your expectations.We will continue to work hard to improve our service and look forward to welcoming you back again soon.

6/10 Okay

Harry

Liked: Cleanliness, staff & service, property conditions & facilities
Inconvenient location and 4pm checkin time got my stay off to a poor start. Room was extremely small. Gym wasn’t bad.
Stayed 2 nights in Dec 2023
Response from Hilton Fukuoka Sea Hawk on Jan 11, 2024
Dear Harry,Thank you for your comments regarding your stay in the Hilton Fukuoka Sea Hawk.Please accept my most sincere apologies for the disappointment you have expressed and that your recent stay has not met your expectations.We will continue to work hard to improve our service and look forward to welcoming you back again.

10/10 Excellent

RICHARD, PETALUMA

Stayed 2 nights in Dec 2023
Response from Hilton Odawara on Feb 2, 2024
Thank you for staying with us and sharing your experience.We certainly hope you will choose to stay with us again on your next visit to the city.

8/10 Good

Daniel, Buncombe

Stayed 1 night in Nov 2023
Response from Hilton Fukuoka Sea Hawk on Nov 24, 2023
この度は、福岡でのご滞在にヒルトン福岡シーホークをお選びいただきまして誠にありがとうございます。お客様を当ホテルのゲストとしてお迎え出来ましたことをとても嬉しく存じます。ゆったりとお過ごしいただけたご様子を伺え、大変光栄に存じます。今後も日常の喧騒を離れ、お寛ぎいただける場所として当ホテルをご利用いただければ幸いでございます。これから季節のプロモーションが多くスタートいたしますので、どうぞ足をお運びください。 お客様のまたのお越しを、心よりお待ちいたしております。

10/10 Excellent

Gail

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Worth the amount you pay to stay there. Our room on the 31st floor was spacious with 4 beds in 2 bedrooms. There were tvs in each room. The bathroom had both a shower and a bathtub. Mall next door in walking distance. Lots of choices to eat there. Staff are beyond courteous and the morning buffet for breakfast is wonderful. Stayed 4 nites.
Stayed 4 nights in Oct 2023

2/10 Terrible

Kin Kwong

Disliked: Amenities, property conditions & facilities
One of my worst experience, overpriced for the quality they offer
Stayed 2 nights in Sep 2023
Response from Hilton Fukuoka Sea Hawk on Oct 19, 2023
Thank you for staying at Hilton Fukuoka Sea Hawk.Please accept my most sincere apologies for the disappointment you have expressed and that your recent stay has not met your expectations.We will continue to work hard to improve our service and look forward to welcoming you back again soon.

10/10 Excellent

Kenneth, Otake-shi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An outstanding stay for one night. The view from our 31st floor room was amazing! My only problem was finding the parking garage from the room.
Stayed 1 night in Sep 2023
Response from Hilton Fukuoka Sea Hawk on Sep 19, 2023
Thank you for staying with us at Hilton Fukuoka Sea Hawk.Great to read that you enjoyed your stay - we really are in a fantastic location and have views to matchWe hope to have the pleasure of welcoming you back again in the future.!

8/10 Good

Kazuko, Olathe

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Long wait and unkind and unprofessional staff. I wanted someone else! There is no late checkout, even for a Silver member.
Stayed 1 night in Aug 2023
Response from Hilton Fukuoka Sea Hawk on Sep 5, 2023
Thank you for your comments regarding your stay in the Hilton Fukuoka Sea Hawk.Unfortunately, we did not meet your expectations, nor did we live up to the high standards of service for which we are known. We will share your valuable comment with all the entire department concerned to improve our product and service.We will continue to work hard to improve our service and look forward to welcoming you back again soon.

10/10 Excellent

Kazuko, Olathe

Stayed 1 night in Aug 2023
Response from Hilton Fukuoka Sea Hawk on Nov 24, 2023
この度は、福岡でのご滞在にヒルトン福岡シーホークをお選びいただきまして誠にありがとうございます。お客様を当ホテルのゲストとしてお迎え出来ましたことをとても嬉しく存じます。ゆったりとお過ごしいただけたご様子を伺え、大変光栄に存じます。今後も日常の喧騒を離れ、お寛ぎいただける場所として当ホテルをご利用いただければ幸いでございます。これから季節のプロモーションが多くスタートいたしますので、どうぞ足をお運びください。 お客様のまたのお越しを、心よりお待ちいたしております。

4/10 Poor

natalie

Traveled with partner
Was ok. Room very small.
Stayed 9 nights in Jul 2023
Response from Hilton Fukuoka Sea Hawk on Aug 23, 2023
Thank you for staying at Hilton Fukuoka Sea Hawk.We will continue to work hard to improve our service and look forward to welcome you back again soon.

10/10 Excellent

Elsa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Jul 2023
Response from Hilton Fukuoka Sea Hawk on Nov 24, 2023
この度は、福岡でのご滞在にヒルトン福岡シーホークをお選びいただきまして誠にありがとうございます。お客様を当ホテルのゲストとしてお迎え出来ましたことをとても嬉しく存じます。ゆったりとお過ごしいただけたご様子を伺え、大変光栄に存じます。今後も日常の喧騒を離れ、お寛ぎいただける場所として当ホテルをご利用いただければ幸いでございます。これから季節のプロモーションが多くスタートいたしますので、どうぞ足をお運びください。 お客様のまたのお越しを、心よりお待ちいたしております。

10/10 Excellent

Marina Joyce

Stayed 1 night in Jul 2023
Response from Hilton Fukuoka Sea Hawk on Nov 24, 2023
この度は、福岡でのご滞在にヒルトン福岡シーホークをお選びいただきまして誠にありがとうございます。お客様を当ホテルのゲストとしてお迎え出来ましたことをとても嬉しく存じます。ゆったりとお過ごしいただけたご様子を伺え、大変光栄に存じます。今後も日常の喧騒を離れ、お寛ぎいただける場所として当ホテルをご利用いただければ幸いでございます。これから季節のプロモーションが多くスタートいたしますので、どうぞ足をお運びください。 お客様のまたのお越しを、心よりお待ちいたしております。

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is huge. I like the location as it's relatively quiet and near a famous shopping outlet.
Stayed 1 night in Jul 2023
Response from Hilton Fukuoka Sea Hawk on Jul 24, 2023
Thank you for staying at Hilton Fukuoka Sea Hawk.Great to read that you enjoyed your stay - we really are in a fantastic location and have views to match!We certainly look forward to welcoming you back to stay with us when you next visit Fukuoka.

10/10 Excellent

Chan

Stayed 1 night in Jun 2023
Response from Hilton Fukuoka Sea Hawk on Nov 24, 2023
この度は、福岡でのご滞在にヒルトン福岡シーホークをお選びいただきまして誠にありがとうございます。お客様を当ホテルのゲストとしてお迎え出来ましたことをとても嬉しく存じます。ゆったりとお過ごしいただけたご様子を伺え、大変光栄に存じます。今後も日常の喧騒を離れ、お寛ぎいただける場所として当ホテルをご利用いただければ幸いでございます。これから季節のプロモーションが多くスタートいたしますので、どうぞ足をお運びください。 お客様のまたのお越しを、心よりお待ちいたしております。

8/10 Good

Rod

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
I like the size of the Western Japanese Suite I stayed in. The suite was clean. Staffs were very accommodating. Didn't like the partially cloaked in the main tub room. BUT I would definitely stay again
Stayed 2 nights in May 2023
Response from Hilton Fukuoka Sea Hawk on May 15, 2023
Dear Rod,Thank you so much for taking the time to leave us a review - each one is so important to us.Thank you for your comments regarding your stay in the Hilton Fukuoka Sea Hawk.It is always a great pleasure to receive such positive feedback.We hope to have the pleasure of welcoming you back again in the future.

10/10 Excellent

Leyla, Henderson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property near the beach with great views.
Stayed 3 nights in Apr 2023
Response from Hilton Fukuoka Sea Hawk on May 1, 2023
Dear Leyla,Thank you for your comments regarding your stay at the Hilton Fukuoka Sea Hawk Hotel.We are very happy to know you had an amazing stay. We thank you for making the effort to provide us with this wonderful gift of feedback.The team and I look forward to welcoming you back for another memorable stay at your hotel in Fukuoka.

10/10 Excellent

Eric

Response from Hilton Fukuoka Sea Hawk on Nov 24, 2023
この度は、福岡でのご滞在にヒルトン福岡シーホークをお選びいただきまして誠にありがとうございます。お客様を当ホテルのゲストとしてお迎え出来ましたことをとても嬉しく存じます。ゆったりとお過ごしいただけたご様子を伺え、大変光栄に存じます。今後も日常の喧騒を離れ、お寛ぎいただける場所として当ホテルをご利用いただければ幸いでございます。これから季節のプロモーションが多くスタートいたしますので、どうぞ足をお運びください。 お客様のまたのお越しを、心よりお待ちいたしております。

4/10 Poor

Lynette

Traveled with family
The amount of room I booked was different from Actual, Shocked!
Stayed 1 night in Oct 2022
Response from Hilton Fukuoka Sea Hawk on Oct 21, 2022
Thank you for your comments regarding your stay in the Hilton Fukuoka Sea Hawk.Please accept my most sincere apologies for the disappointment you have expressed and that your recent stay has not met your expectations.While extending our apologies for this inconvenience, we hope that you will consider to come coming back to our hotel again. Please do let us know if we can be of any assistance.

4/10 Poor

Verified traveler

Traveled with group
Liked: Cleanliness
Disliked: Amenities
Property was breathtaking and had everything included in the hotel. The only problem was that, in a $500 a night room, everything cost additional money. The wifi. The parking. The pool. A damn Diet Coke was 8.50 and not included in the $50 per person buffet. That pool charge? Doesn’t include mandatory towel and swim cap rental. Like what? I have never, ever been nickel and dimed this badly in my life.
Stayed 3 nights in Mar 2021

10/10 Excellent

Sachiko

Stayed 1 night in Mar 2021

10/10 Excellent

Vee, Fukuoka, Japan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service. Rooms are very clean and COVID mitigation in place.
Stayed 2 nights in Nov 2020

8/10 Good

Verified traveler

Stayed 2 nights in Sep 2020

10/10 Excellent

Verified traveler

Stayed 1 night in Feb 2020

2/10 Terrible

Berat

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

10/10 Excellent

ELENI

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Best on the top Hilton Fukuoka Sea Hawk!
Stayed 3 nights in Feb 2020

10/10 Excellent

Kinhong

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

ELENI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best in Fukuoka!
Amazing sea view, pool and service.
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Average
This Hilton property is sadly mediocre. The lobby, shopping gallery and restaurants are all fantastic. The room left much to be desired. The bed was uncomfortable. Our “sea view”, despite being on the 11th floor, was obstructed by a massive glass dome. House keeping didn’t show up the first day of our stay. But the other staff was kind and helpful, inasmuch as they could be... we don’t advise booking a room through a third party, such as hotels.com, because Hilton will treat you like second class citizens. Use instead your Hilton Honors account to make your reservation, you will receive much better treatment. Or better yet, find a different hotel in Fukuoka.
Stayed 2 nights in Dec 2019

8/10 Good

Chai

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Great stay and friendly and helpful staff
Great stay and friendly and helpful staff
Stayed 1 night in Dec 2019

4/10 Poor

Connie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The staff is helpful especially Ms Sun Hayoon, she able to help to add additional bed for us without charged as we booked thru Expedia, the child age range 1-16 but my daughter aged 15 need a separate bed. Please be careful especially when booking thru Expedia. There are great view from the room. Disappointing as indoor pool is chargeable.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2019

8/10 Good

Shang Kwee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice big hotel with nice surrounding
Hotel is not bad as it is quite self contained with nice surrounding..but the subway is 20mins away if by walking. It costs around 800yen to take a taxi to hotel from the nearest subway. If you are going to Tenjin, take bus no. W at the bus stop outside the hotel, the journey takes around 20mins. I took taxi to Hakata the first night and it costs about 4000 yen.
Stayed 6 nights in Dec 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall satisfactory stay !
It was comfortable, clean, beautiful environment and good service..
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

8/10 Good

LF CINDY

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019

4/10 Poor

Verified traveler

Business traveler
Liked: Cleanliness
Disliked: Staff & service, room comfort
Dissappointing
I was so disappointed in the service and room that I got. The room is nothing like the pictures and description on the booking site. When I got to my room it asked me to pay for internet, even though I'm a Hilton Honors member, when the booking shows free internet. I went down to the lobby again and was told I could not use HH because I did not book through Hilton.com. I showed them my confirmation and they took a picture of it and finally gave me a code to get internet. The room was small, even by Japan standards. The only part that matched the description was there was a double bed. I asked for a different room because it was not as advertised but was told that is the room I booked. The food at the Seala restaurant is OK, but the service is horrible. I had 1 hour from check out to my bus to the airport. I waited over 15 minutes after being seated and no one came to take my order. I had to leave without eating because I would have run out of time. The site says there is airport transportation, but it didn't say it cost $10 each way. I was working at the airport during my stay, so ended up walking 15 minutes each way to the train station to get an affordable way to the airport. All in all, this is not what was advertised when I booked my trip. Big mistake. The hotel itself is amazing and in a nice quiet area, but not worth all of the rest of the issued I had.
Stayed 6 nights in Nov 2019

10/10 Excellent

Colleen, Denver

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning property with exceptional service and amenities. I highly recommend a stay here.
Stayed 1 night in Nov 2019

10/10 Excellent

Cora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2019

10/10 Excellent

KERRY

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An uforgettable "Sea Hawk" experience
I thought the hotel fantastic the layout of the room was excellent with a panoramic water view, also thank you for the very good professional friendly service that I received at all levels.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

8/10 Good

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For cost there was no water provided Not close to train station and too far from centre for us. Overlooked this when booking unfortunately as we only had one night
Stayed 1 night in Oct 2019

6/10 Okay

donal

Liked: Cleanliness
Underwhelming experience
Very overpriced for a standard Hilton hotel. Rooms need a refurbish, Furniture a bit weather beaten, Took us 45 mins to check in for no apparent reason, wasn't particularly busy. There was a Manager looking over the receptionist shoulder but making no attempt to help out, bit of an attitude about him. The Japanese staff were friendly and accommodating though, the manager was not Japanese. We spent 3 amazing weeks travelling all over Japan for the rugby World Cup staying in everything from 5 star to hostels and this was by far the most underwhelming of the places considering what they were charging. Would not stay here again. (ps they wanted to charge me for internet in my room unless I signed up for the 'upgrade" to Hilton rewards, very cheeky in this day and age)
Stayed 1 night in Oct 2019