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Reviews of Mars Garden Hotel Hakata

3 out of 5
Mars Garden Hotel Hakata
4-10 Hakata-Eki Chuo-gai, Hakata-ku, Fukuoka, Fukuoka-ken

Reviews

8.6

Excellent

Rating 10 - Excellent. 409 out of 1001 reviews" "
Rating 8 - Good. 429 out of 1001 reviews" "
Rating 6 - Okay. 133 out of 1001 reviews" "
Rating 4 - Poor. 22 out of 1001 reviews" "
Rating 2 - Terrible. 8 out of 1001 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Siew Min

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very near to Hakata-Eki. Convenient to move around.
Stayed 1 night in Mar 2024

8/10 Good

Phoebe

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient place to stay in Hakata
Stayed 7 nights in Mar 2024

6/10 Okay

Siew Min

Traveled with group
Liked: Cleanliness, staff & service, amenities
The rooms are pretty small.
Stayed 2 nights in Mar 2024

8/10 Good

SAMEER

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable distance to station

6/10 Okay

Ong

Traveled with group
Liked: Cleanliness
Small but reasonably priced.
Room was small. Overall nothing much to comment as we checked in very late and left early morning.
Stayed 1 night in Nov 2023

10/10 Excellent

wataru, Saitama

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very convenient location and great dinner and breakfast. friendly and nice communication with the fron clerks
Stayed 1 night in Jul 2023

10/10 Excellent

Lori

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I stayed at the Mars Garden because of reviews from others. It lived up to its reputation! The rooms were clean and decent sized for Japan. The staff is very friendly and helpful. Check in and check out is so easy. It is very close to Hakata station. There are 3 combini 1-3 minutes away.
Stayed 3 nights in May 2023

10/10 Excellent

Siu Pik

Traveled with family
Liked: Staff & service, property conditions & facilities
I have been staying in this hotel for years. Everything is great without breaking your bank.
Stayed 4 nights in May 2023

10/10 Excellent

Siu Pik

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I have been staying at this property for years. Excellent location, great service and price doesn't break your bank.
Stayed 2 nights in May 2023

10/10 Excellent

N

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet location despite being so close to the train station.
Stayed 1 night in Apr 2023

10/10 Excellent

chris

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good clean hotel, nice features, excellent staff
Stayed 1 night in Apr 2023

10/10 Excellent

Sunethra

Stayed 1 night in Mar 2023

10/10 Excellent

Sunethra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Very good staff support. Safety, cleanliness and peace & quiet despite in a big city
Stayed 1 night in Mar 2023

10/10 Excellent

Ryoko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

8/10 Good

YOSHIFUMI

Liked: Cleanliness, staff & service, property conditions & facilities
Their Japanese-style breakfast was a bomb, something you can certainly wake up joyfully to. And I am Japanese with high expectation when it comes to Japanese food...
Stayed 1 night in Jun 2022
Response from 支配人　進 on Oct 22, 2022
この度はマースガーデンホテル博多にご宿泊いただき誠にありがとうございます。またお褒めの言葉を賜り重ねて御礼申し上げます。今後も博多ならではの朝食に磨きをかけ、お客様にご満足いただけるよう精進して参ります。スタッフ一同またのお越しを心よりお待ち申し上げております。

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Polite staff, nice atmosphere and we do have a good rest in this hotel
Stayed 1 night in Mar 2020
Response from MarsGardenHotelHAKATA on Mar 23, 2020
Thank you for staying at this hotel. We are waiting for you again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2020
Response from MarsGardenHotelHAKATA on Feb 14, 2020
Thank you for staying at this hotel. We look forward to seeing you again.

10/10 Excellent

Tak, Outer Banks, NC

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed for 6 days and each day our room was replenished with anything we used the previous night and maintained clean each day. The location of this hotel is super convenient. Less than 100 yards to Hakata Station and loads of restaurants and places to shop.
Stayed 6 nights in Jan 2020
Response from MarsGardenHotelHAKATA on Jan 23, 2020
Thank you for staying this time. We are waiting for you again.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really clean and the lobby and hallways smelled so nice! Great service at the front desk too.
Stayed 1 night in Dec 2019
Response from MarsGardenHotelHAKATA on Jan 10, 2020
Thank you very much for staying at this hotel. We are waiting for you again.

8/10 Good

BOON YEOW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from MarsGardenHotelHAKATA on Jan 9, 2020
Thank you very much for staying at this hotel. We are waiting for you again.

2/10 Terrible

Verified traveler

Stayed 1 night in Dec 2019
Response from MarsGardenHotelHAKATA on Jan 6, 2020
Thank you very much for staying at this hotel. We are waiting for you again.

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness
Close to the station. However, wifi connection is lousy and there is no microwave
Stayed 3 nights in Jan 2020
Response from MarsGardenHotelHAKATA on Jan 6, 2020
Thank you very much for staying at this hotel. We are waiting for you again.

10/10 Excellent

Fairyvu, Vietnam

Liked: Staff & service, amenities
the good servies and comfortable Thanks for your mars gaden hotel!! See you again
Stayed 1 night in Dec 2019
Response from MarsGardenHotelHAKATA on Dec 12, 2019
Thank you very much for staying at this hotel. We are looking forward to seeing you again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from MarsGardenHotelHAKATRA on Dec 3, 2019
Thank you very much for staying at this hotel. We look forward to seeing you again.

10/10 Excellent

Kam

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from MarsGardenHotelHAKATA on Dec 3, 2019
Thank you very much for staying at this hotel. We look forward to seeing you again.

10/10 Excellent

Verified traveler

Stayed 4 nights in Nov 2019
Response from MarsGardenHotelHAKATA on Nov 30, 2019
We look forward to seeing you again.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location with good facilities.
Stayed 1 night in Nov 2019
Response from MarsgardenHotelHAKATA on Nov 22, 2019
Thank you very much for staying at this hotel. We look forward to seeing you again.

10/10 Excellent

Verified traveler

Stayed 1 night in Nov 2019
Response from MarsGardenHotelHAKATA on Nov 5, 2019
Thank you very much for staying at this hotel. We are looking forward to seeing you again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2019
Response from MarsGardenHotelHAKATA on Oct 30, 2019
Thank you very much for staying at this hotel. We look forward to seeing you again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The size of the room is good and clean. Staff was kind.
Stayed 1 night in Oct 2019
Response from MarsGardenHotelHAKATA on Oct 16, 2019
Thank you very much for staying at this hotel. We look forward to seeing you again.

8/10 Good

AdaLui, Hong Kong

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from MarsGardenHotelHAKATA on Oct 10, 2019
Thank you very much for staying at this hotel. We look forward to seeing you again.

8/10 Good

Elisa, H.K.

Traveled with family
Liked: Cleanliness, staff & service
Staff are polite. Location is good - just 2 minutes from JR Harkata station. Room is clean but it is very small. It is a headache for us to put two 26-inches luggage on the floor. They have cleaning service every morning.
Stayed 1 night in Sep 2019
Response from MarsGardenHotelHAKATA on Sep 12, 2019
Thank you very much for staying at this hotel. We are looking forward to seeing you again.

4/10 Poor

Andy

Disliked: Cleanliness, property conditions & facilities, room comfort
Not a good experience
We stayed in a Triple room for 6 nights. The room is small even it is a triple room. The cleanliness was really bad, can't believe it is in Japan. This is the first time I feel bad in term of cleanliness of a hotel in Japan. The rubbish was still in the same place, the hair in still on the floor when we came back at night. I don't think they have done the cleaning, not even using a vacuum cleaner or cloth. Talked to the staff, no improvement and their staff doesn't understand English, I need to type in Google Translate App and show them in Japanese to express what I mean. Location is good as it is near Hakata Station. The breakfast was not ok too. Last time I stayed in
Stayed 6 nights in Aug 2019
Response from MarsGardenHotelHAKATA on Sep 6, 2019
Thank you very much for staying at this hotel. Sorry for the inconvenience caused by your room. We will inform all staff thoroughly. I would appreciate it if you could use it when staying in Fukuoka.

6/10 Okay

Phoebe

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Everything was going well except when it came to the service of the staff. The people at the front desk barely spoke English and were not very helpful. During the last day of our stay, I asked one person in the front desk to store something in the freezer because it needed to be frozen and she replied that it was okay as long as it is within the day as we have already checked out. I came back a few hours later only to discover that it was not placed in the freezer but in the luggage area with all the other bags (it was in an eco bag). They did not even apologize and stared at me blankly as if they didn’t know what to do.
Stayed 3 nights in Jul 2019
Response from MarsGardenHotelHAKATA on Aug 2, 2019
Thank you very much for staying at this hotel. We apologize for the inconvenience this caused to our customers. We will be careful to prevent such a thing in the future. If there is another opportunity, I would like you to stay at the hotel.

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Very close to Hakata Station. the room have a litter bit space for 2 luggage.
Stayed 2 nights in Jul 2019
Response from MarsGardenHotelHAKATA on Jul 22, 2019
Thank you very much for staying at this hotel. We look forward to using you again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from MARSGARDENHOERUHAKATA on Jul 12, 2019
Thank you very much for staying at this hotel. We look forward to seeing you again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2019
Response from MarsGardenHotelHAKATA on Jun 24, 2019
Thank you very much for staying at this hotel. We look forward to using you again.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable , convenient , neat Jr and subway and restaurant,
Stayed 6 nights in May 2019
Response from MarsGardenHotelHAKATA on May 27, 2019
Thank you very much for staying at this hotel. We look forward to using you again.

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities, room comfort
The room is literally too small. Can’t even open 2 luggage at the same time. English news channel not available.
Stayed 1 night in May 2019
Response from MarsGardenHotelHAKATA on Jun 12, 2019
Thank you very much for staying at this hotel. We look forward to seeing you again.

10/10 Excellent

TAN, KL, Malaysia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very near to JR station. Can leave your luggage there before check in. Hotel is very clean and the bed is very comfortable. Highly recommended.
Stayed 5 nights in Apr 2019
Response from MarsGardenHotelHAKATA on Apr 30, 2019
Thank you very much for staying at this hotel. We look forward to seeing you again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019
Response from MarsGardenHotelHAKATA on Apr 22, 2019
Thank you very much for staying at this hotel. We look forward to using you again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Apr 2019
Response from MarsGardenHotelHAKATA on Apr 22, 2019
Thank you very much for staying at this hotel. We look forward to using you again.

10/10 Excellent

HAYA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very modern, clean, secure and full of amenities The room is nicely decorated with lights open windows and enough outlets near the airport and the Hakata station is a minute walking distance next to it a great Italian restaurant
Stayed 1 night in Apr 2019
Response from MarsGardenHotelHAKATA on Apr 22, 2019
Thank you very much for staying at this hotel. We look forward to using you again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2019
Response from MarsGardenHotelHAKATA on Apr 18, 2019
Thank you very much for staying at this hotel. We look forward to seeing you again.

4/10 Poor

Ordinary, Arcadia, CA

Traveled with partner, Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service
The young lady manager, whom the young male counter staffs take instructions from, seems cold and unfriendly.
Stayed 2 nights in Mar 2019
Response from HotelSunrouteHakata on Mar 18, 2019
Thank you very much for staying at this hotel. We look forward to using you again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend hotel
Location is good & easy access, 3-5 minutes to underground, JR station & bus terminal. Staffs are nice & polite. Room is clean but a bit small. Will stay again & recommend to others.
Stayed 4 nights in Mar 2019
Response from HotelSunrouteHakata on Mar 8, 2019
Thank you very much for staying at our hotel. We are waiting for use of another.

8/10 Good

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and affordable hotel.
It was a nice stay. The hotel is conveniently located near the JR station.
Stayed 1 night in Feb 2019
Response from HotelSunrouteHakata on Feb 6, 2019
Thank you very much for staying at our hotel. We are waiting for use of another.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from HotelSunrouteHakata on Jan 28, 2019
Thank you for staying with us this time. We are waiting for your reservation.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Hakata train station and convenient for shopping. Other major Hakata attractions (e.g. Canal city or Nakasu) is withini 25 min walk (a bit long, but ok).
Stayed 1 night in Oct 2018
Response from HotelSunrouteHakata on Oct 30, 2018
Thank you for staying with us this time. We are looking forward to seeing you again.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Had a great stay at this hotel. It’s very convenient as it’s right next to the station. It’s a bit hard to find as it’s tucked in between other places and easy to miss. Although the room is on the smaller size, it’s decent compared to a standard Japanese hotel. The rooms are recently renovated which more than makes up for the size. Staff is good. Overall a great stay in a great city.
Stayed 2 nights in Oct 2018
Response from Hotel Sunroute Hakata on Oct 10, 2018
Thank you very much for staying with us at this time. We are waiting for you again.