Sundeck

Reviews of City Hotel Nattergalen

3 out of 5
City Hotel Nattergalen
Hans Mules Gade 5, Odense

Reviews

8.2

Very Good

Rating 10 - Excellent. 315 out of 1002 reviews" "
Rating 8 - Good. 511 out of 1002 reviews" "
Rating 6 - Okay. 143 out of 1002 reviews" "
Rating 4 - Poor. 24 out of 1002 reviews" "
Rating 2 - Terrible. 9 out of 1002 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
All good but..
Staffs are really nice and breakfast is great! Only wish the small window had blackout curtains, the room was very bright in the morning even with the fitted curtains closed.
Stayed 2 nights in Sep 2023
Response from Freja on Sep 12, 2023
Thank you so much for your kind review. We really appreciate it. It is very nice to hear that you enjoyed your stay and our breakfast. And thank you for your your suggestion, we will take into consideration. We hope to welcome you back again another time. Kind regards

10/10 Excellent

Joel

Stayed 2 nights in Sep 2023
Response from City Hotel Nattergalen on Sep 9, 2023
Dear Joel. Thank you so much for your kind review. We really appreciate it.

10/10 Excellent

Arthur

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, close to everything. Rooms are nice and staff is friendly and helpful. Wish they had more onsite parking though, but can't expect too much given that it's Europe and space is limited.
Stayed 1 night in Jul 2023
Response from Freja on Aug 12, 2023
Thank you so much for your kind review. It makes us very happy to hear that you enjoyed your stay at our cozy hotel. Take care.

8/10 Good

Peng

Traveled with family and small children
Liked: Cleanliness, staff & service
Overall ok. Wish they have two pillows per bed
Response from City Hotel Nattergalen on Aug 12, 2023
Thank you so much for your kind review - we appreciate it.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, nice hotel
Love the location of this hotel, walking distance to several meseums including the HC Anderson meseum. Clean, comfort, and cozy hotel, the roof top deck is cute
Stayed 1 night in Jun 2023
Response from Vibeke on Jun 5, 2023
Thank you so much for your very nice review. It makes us very happy that you enjoyed your stay with us, and took the time to send us the feed-back. We hope to see you at City Hotel Nattergalen again.

6/10 Okay

Ólavur

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2023
Response from Patrick on May 10, 2023
Hej Olavur, vi takker for dit besøg og håber vi kan gøre det en smule bedre næste gang du besøger os.

10/10 Excellent

Britt

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great, easy walking to center. The staff is very professional and helpful. They serve a wonderful breakfast.
Stayed 2 nights in Apr 2023
Response from Patrick on Apr 22, 2023
Hi Britt,Thank you so much for your wonderful review, we are happy that you had great visit :-) With a humble voice, could we ask you to rate us google as well, that would help us a lot ! Thank you again

10/10 Excellent

Paul

Stayed 1 night in Apr 2023
Response from Patrick on May 10, 2023
Hi Paol, Tusinde tak for din fine score for dit besøg, vi håber at byde dig velkommen en endnu engang ;-)

10/10 Excellent

stephen

Stayed 1 night in Apr 2023
Response from Alberte on Apr 13, 2023
Dear Stephen,Thank you so much for taking the time to review our cozy hotel! We are happy to see you enjoyed your stay based on your rating. Hopefully we will see you again another time! With kind regards City Hotel Nattergalen

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff and very accommodating . Very nice breakfast .
Stayed 2 nights in Mar 2023
Response from Vibeke on Mar 22, 2023
Kære Kim,Tusinde tak for din fine anmeldelse. Det gør os meget glade, at I har nydt jeres ophold her hos os, og at I specielt var glade for vores morgenmad. I skal være hjertelig velkomne tilbage på City Hotel Nattergalen. Det vil glæde os at se jer igen.

10/10 Excellent

p

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2023
Response from Vibeke on Mar 20, 2023
Thank you for taking the time and for the nice review. We are so happy, that you enjoyed you stay at our cozy hotel, and we look forward to welcoming you back anytime.Kind regards City Hotel Nattergalen.

6/10 Okay

Arni

Stayed 1 night in Feb 2023
Response from Vibeke on Feb 27, 2023
Dear Arni,Thank you for staying at City Hotel Nattergalen, and for taking the time to review our hotel. Please let us know if we can do things better in the future, as we would be happy to welcoming you back.

10/10 Excellent

Leah, Gloucester

Stayed 1 night in Oct 2022

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff
Stayed 2 nights in Oct 2022
Response from City Hotel Nattergalen on Oct 17, 2022
Thank you for visiting City Hotel Nattergalen. We are happy, that you enjoyed staying with us, and hope to welcome you again.

8/10 Good

Alexander

Stayed 2 nights in Jul 2022

10/10 Excellent

Laura Kabell

Stayed 1 night in Jun 2022

6/10 Okay

Russell

Business traveler
Liked: Staff & service
Basic
It was a very basic hotel. Room was pretty small & the shower was that limited on space that i found it hard to properly wash myself. Breakfast was very limited. I will look elsewhere when i stay in odense again.
Stayed 2 nights in Jan 2022
Response from Alberte on Feb 8, 2022
Dear Russell We are sorry to hear, you did not have a good experience! We are in the process of renovating our hotel so that it becomes more modern and welcoming. Should you change your mind, you can always upgrade to a large double room instead of a small double room. To get more space. You are more that welcome to contact us, so we can find something to your liking. Thanks for your review! We appreciate it, as it is always good to know what can be improved. Have a nice day! Kind regards City Hotel Nattergalen

10/10 Excellent

Bastiaan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
just a good stay.
Stayed 2 nights in Oct 2021
Response from Inger on Oct 22, 2021
Thank you for taking your time to review our hotel! We are very happy you had a nice stay. Best regards, Inger Ruhlmann Receptionist

8/10 Good

Donald

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2021

8/10 Good

Finn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotellet ligger i veldig trafikkert vei, så det er vanskelig å sove hvis du må ha vidu åpent. Vi ble tilbudt ørepropper neste morgen. Takterrasen er kjempefin. Litt lite å velge mellom til frokost.
Stayed 1 night in Aug 2021

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, room comfort
Well run and very friendly, helpful and caring staff
Stayed 1 night in Feb 2021
Response from Mie on Feb 27, 2021
Thank you so much for the nice comment :-)

8/10 Good

Jacob

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021
Response from Karla Therese Jensen on Jan 18, 2021
Mange tak for den flotte feedback Jacob :)

4/10 Poor

Valeriya

Disliked: Room comfort
There was no any ventilation in the room so it was impossible to sleep. Opening window was not possible since Hotel is located on a busy street. Breakfast was really poor.
Stayed 1 night in Jul 2020
Response from Karla Therese Jensen on Aug 14, 2020
Dear Valeriya. Thank you for your feedback! We apologize for the heat and noice. We are trying to improve by giving out fans and earplugs. It seems to help. We hope to see you again at City Hotel Odense. Best regards Karla Therese Jensen - City Hotel Odense

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Susanne on Feb 17, 2020
Mange tak for din feedback.

10/10 Excellent

Jon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Joanna on Feb 6, 2020
Tak for din meddelelse.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, and lovely breakfast. We loved the free hot chocolate and coffee. Clean rooms, and very cozy and nice rooms
Stayed 2 nights in Dec 2019
Response from Daniel on Dec 9, 2019
Thank you so much for your lovely review. Best regards City Hotel Odense

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Daniel on Nov 19, 2019
Mange tak for din anmeldelse.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Good location but rooms were sparse.... felt like a dorm room.. roof terrace could have been nicer.
Stayed 1 night in Aug 2019
Response from Susanne on Sep 19, 2019
Thank you for your feedback. It seems like you might had a small double bedroom so the next time I would recommend a standard double room.

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

10/10 Excellent

Søren Chr.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

8/10 Good

Guy

Liked: Cleanliness, staff & service
Good short stay
Hotel staff is amazing and made our experience - the best! good breakfast, easy access to city center and local public transportation However, rooms without air condition are very hot on summer sunny days (street view), open window get a lot of noise.
Stayed 2 nights in Jun 2019
Response from Susanne on Jul 4, 2019
Dear Guy. I'm glad you had a great stay at our hotel. Normally it's not that hot in Denmark but many hotels don't have aircondition. Hope to see you another time.

10/10 Excellent

ole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

8/10 Good

Christoph

Liked: Cleanliness, staff & service
Very close the Anderson house
Good place to stay in Odense! Very convenient. In close walking distance to the old part of the city. Service was great and the staff friendly. Room was good as well (a bit smaller than expected).
Stayed 1 night in Jun 2019
Response from Bettina, City Hotel Odense on Jun 28, 2019
Dear Christoph Thank you very much for your feed back. We are pleased you liked it here, and would be happy welcoming you back any time again. Best regards, Bettina, City Hotel Odense

6/10 Okay

Verified traveler

Stayed 3 nights in Jun 2019
Response from Bettina, City Hotel Odense on Jun 24, 2019
Thank you for your feedback. We appreciate you stayed with us. Best regards Bettina, City Hotel Odense

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Short stay
Very close to the train station and central parts.
Stayed 1 night in Jun 2019
Response from Bettina, City Hotel Odense on Jun 18, 2019
Thank you for your feedback regarding your recent stay with us. We are pleased you liked it here, and should be happy welcoming you back any time again. Best regards, Bettina, City Hotel Odense

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to train station and town
Stayed 1 night in May 2019
Response from Bettina, City Hotel Odense on Jun 4, 2019
Thank you for your feedback regarding your recent stay with us. We are pleased you liked it here, and should be happy welcoming you back any time again. Best regards, Bettina, City Hotel Odense

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location: 5 min from the railway station, across the road to the main historical points. Very friendly and helpful receptionists. One might say the rooms are somewhat small, but really you have everything you need. And its clean and comfortable. Good breakfast.
Stayed 1 night in Feb 2019
Response from Bettina, City Hotel Odense. on Feb 4, 2019
Dear Elena Thank you so much for your review on your recent stay with us. We are pleased you like staying with us, and should you come back to Odense, it would be our pleasure welcoming you again any time. Best regards, Bettina, City Hotel Odense

8/10 Good

Jess

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was great as far as location goes, and the staff was very friendly. I enjoyed the breakfast. The rooms reminded me vaguely of my college dorm years, the rooms were basic and dated. My American back wasn’t too impressed with the comfort of the beds either. Granted I tend not to expect that of a European hotel. I agree with the Lonely Planet guidebook that the hallways, with their faded posters and fluorescent lights, reminded me vaguely of a hospital. All that said though, it was a good hotel for vacationing, with a good location and moderate level of comfort and cleanliness.
Stayed 2 nights in Oct 2018
Response from Bettina, City Hotel Odense. on Nov 2, 2018
Dear Jess Thank you for your feedback regarding your recent stay with us. We are pleased you like our location, breakfast and found our staff friendly. I am sorry though you found the bed not too comfortable. Our hallways are on the list for refurbishment, and this is something we planning in the near future. Thank you for staying with us. We should be pleased welcoming you any time in the future again. Best regards, Bettina, City Hotel Odense

8/10 Good

Helen, Adelaide

Liked: Cleanliness, staff & service
Clean simple friendly hotel right in the heart of Odense. An easy walk from the train station. The twin room was small but workable. Breakfast was traditionally Danish with an excellent selection.
Stayed 2 nights in Oct 2018
Response from Bettina, City Hotel Odense. on Oct 16, 2018
Dear Helen Thank you very much for your feedback regarding your recent stay with us. We are happy to see you liked it here, and would be pleased welcoming you back any time again. Best regards, Bettina, City Hotel Odense

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Bettina, City Hotel Odense. on Oct 3, 2018
Mange tak for din feedback. Det glæder os du var tilfreds, og vil se frem til at byde velkommen igen en anden gang. Med venlig hilsen Bettina, City Hotel Odense

8/10 Good

Sarit

Liked: Cleanliness, staff & service, room comfort
Nice appartment
The appartment was very nice , just a lot of stairs . The problem was that when we came it was hard to find thecappartmentvsnd we had to drive twice to reception in the hotel in order to find it . And when we came there was no parking . Only the day after. But the appartment itself is very nice clean and lot of space .
Stayed 1 night in Sep 2018
Response from Bettina, City Hotel Odense. on Oct 2, 2018
Dear Sarit Thank you very much for your feedback. I am sorry you found it difficult to find the apartment at first. But very pleased you liked the apartment, and hope you will visit us again in the future. Best regards, Bettina, City Hotel Odense

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and Convenient
Very convenient location just on the edge of the town centre. Odense is quite a compact place, so you can leave the car in the hotel car park and walk everywhere.
Stayed 3 nights in Aug 2018
Response from Bettina, City Hotel Odense. on Aug 28, 2018
Thank you very much for your kind feedback. We are pleased you liked it here, and would be pleased welcoming you back any time again. Best regards, Bettina, City Hotel Odense

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
We were lucky and got a fan for our room which was necessary for the heatwave. It was a very adequate room for the price.
Stayed 2 nights in Aug 2018
Response from Bettina, City Hotel Odense. on Aug 14, 2018
Thank you very much for your feedback regarding your recent stay with us. We are pleased you liked it here, and would be happy to welcome you back any time. Best regards, Bettina, City Hotel Odense

8/10 Good

Nancy, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
No fan or air conditioning. So hot. Also a staff member walked into our room, without knocking , while we were still sleeping in the morning.
Stayed 1 night in Aug 2018
Response from Bettina, City Hotel Odense. on Aug 7, 2018
Thank you for your feedback. It's also very unusual that it's so hot in DK for so long. I'm so sorry that a staff walked into your room without knocking - I will remind the staff that it's very important to knock first.

6/10 Okay

Verified traveler

Liked: Staff & service
Friendly staff and helpful getting a fan for room. Older place, but clean. Some touch up paint on doors and trim would help. Most basic room. Complimentary breakfast poor. Not close to places to eat and current construction took the fun out of going to “downtown” where shopping and lots of restaurants are.
Stayed 3 nights in Jun 2018
Response from Bettina, City Hotel Odense. on Jun 14, 2018
Thank you for your feedback regarding your recent stay with us. I am sorry that the ongoing construction work in the city centre took the fun out of your downtown experience. However, there is in fact 4 different restaurants within 5 min. walk from the hotel, and also a few shops before you hit the construction site. The city centre is going to really good once all the work is finished in 2020, and we hope you will visit our city again some day. Best regards, Bettina, City Hotel Odense.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent! Friendly staff!
Stayed 2 nights in May 2018
Response from Bettina, City Hotel Odense. on May 8, 2018
Thank you very much for your feedback. We are pleased you liked your stay with us. We would be happy to welcome you back any time. Best regards, Bettina, City Hotel Odense

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2018
Response from Bettina, City Hotel Odense on Apr 11, 2018
Mange tak for tilbagemeldingen. Det skulle glæde os at byde velkommen igen en anden gang.

8/10 Good

Josh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
safe
The people were helpful and easy tontalk with. Area is safe i walkes there from the old town area through dimly lit areas and got home safely.
Stayed 1 night in Sep 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Really convenient for city centre.
Good value for money - rooms are quite small but adequate and breakfast was excellent.
Stayed 3 nights in Aug 2017

8/10 Good

Keith

Liked: Staff & service, property conditions & facilities, room comfort
Well located apartment
Stayed in apartment about 5 mins walk from main hotel. Stairs quite steep but rooms well up to stratch for 3 adults. Location excellent for city centre and walkable from train station. Breakfast in hotel not the biggest but fresh and tasty. Would stay here again on next visit.
Stayed 3 nights in Aug 2017