Outdoor pool, pool umbrellas, sun loungers

Reviews of Protea Hotel by Marriott Gaborone Masa Square

4 out of 5
Protea Hotel by Marriott Gaborone Masa Square
Western Commercial Rd, Plot 54353, New CBD, Gaborone

Reviews

8.4

Very Good

Rating 10 - Excellent. 136 out of 344 reviews" "
Rating 8 - Good. 147 out of 344 reviews" "
Rating 6 - Okay. 34 out of 344 reviews" "
Rating 4 - Poor. 16 out of 344 reviews" "
Rating 2 - Terrible. 11 out of 344 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Keatlaretse

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Protea on Sep 20, 2023
Good day GuestThank you for the feedbackRegards

10/10 Excellent

David E. G., Swansea

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and easy parking
Stayed 4 nights in Aug 2023
Response from Protea on Sep 20, 2023
Good day guestThank you for the feedbackRegards

8/10 Good

Godfrey

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the stay was great , I was there for three days and on the second day the cleaner forgot to put towels in my room
Stayed 3 nights in Jun 2023
Response from Protea on Jul 8, 2023
Good dayThank you for the feedback, we really appreciate.I would like to apologize for the towels issue, and promise to do better next timeRegards

8/10 Good

Vikas

Business traveler
Liked: Cleanliness, staff & service
Good location
Stayed 11 nights in Jun 2023
Response from Protea on Jul 5, 2023
Thank you for the feedback, we appreciate.Regards

8/10 Good

Fitzroy

Liked: Cleanliness, staff & service, property conditions & facilities
Staff and breakfast. Did not like the carpet on the floor.
Stayed 3 nights in Jun 2023
Response from Protea on Jun 26, 2023
Dear GuestThank you for the feedback, we really appreciateRegards

10/10 Excellent

Oakley L

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023
Response from Protea on Jun 7, 2023
Good day OakleyThank you for the feedback, we really appreciate.See you soon.Regards

8/10 Good

Erum

Stayed 5 nights in May 2023
Response from Protea on Jul 5, 2023
Good dayThank you for the feedback, we appreciateRegards

8/10 Good

Umberto

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
Stayed there before. I like the hotel
Stayed 2 nights in May 2023
Response from Protea on Jun 2, 2023
Good dayThank you for the feedback, we really appreciate!Regards

8/10 Good

Umberto

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Second time that I have stayed there. Price could be a little better
Stayed 3 nights in May 2023
Response from Protea on May 26, 2023
Good dayThank you for the email, your comment has been notedwe will look into our pricingThank youRegards

10/10 Excellent

Cynthia, Brookfield

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Protea on May 26, 2023
Good day CynthiaThank you for the feedback, we really appreciate.Regards

8/10 Good

Hooshang

Liked: Cleanliness, staff & service, room comfort
Hotel condition need to upgrade.
Stayed 4 nights in Apr 2023
Response from Lorato on May 9, 2023
Good dayThank you for the emailPlease note that the hotel is in the process of renovating soonHope to see you again soonThank you

6/10 Okay

Christina Anne

Stayed 1 night in Mar 2023
Response from Protea on May 17, 2023
Good dayThank you for the feedbackWe hope to see you again soonRegards

10/10 Excellent

Wazha

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel
Stayed 2 nights in Jan 2023

4/10 Poor

Albert

Business traveler
Liked: Staff & service, room comfort
Disliked: Cleanliness
Three star at best
I had to change rooms three times because of poor maintenance, air conditioner not working, mirror broken, shower leaking, missing curtain letting light in etc. Floor was never wiped in a week. Soap and coffee not replenished unless I asked.
Stayed 4 nights in Oct 2022

10/10 Excellent

Yakobe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place !! Staff are cool And nice… very helpful. Also I would recommend ordering the T bone steak from room service!!!
Stayed 3 nights in Aug 2022
Response from Lorato on Aug 25, 2022
Good dayThank you for the feedback. We are happy that we enjoyed you stay and we hope to see you again soonThank you

8/10 Good

Yacine

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excelent choice
all good, just hope Gym is soon open
Stayed 5 nights in Jul 2022
Response from Lorato on Aug 2, 2022
Thank you for the feed back, please note that our gym is currently under renovation and will be open soon

6/10 Okay

Francis

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Wow, reception, cleaning service
Phone in the room wasn't working properly. Cleaners forgot to clean the room and after calling reception about it, were very slow to respond Room cleaned on a different occasion and no towels on 2 occasions After staying for six days, was in a hurry for all these flaws to end
Stayed 5 nights in Jun 2022
Response from Lorato on Aug 2, 2022
Good day Francis Thank you for the feed back, please note that the relevant departments have been notified about your concerns and we assure you that the next time you stay with us you will not encounter the same problems thank you

4/10 Poor

Sovereign Payment

Stayed 4 nights in May 2022

10/10 Excellent

Laetitia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un beau cadre avec un personnel serviable, accueillant et à l'écoute.
Stayed 9 nights in Dec 2021

6/10 Okay

Adrian

Business traveler
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
In need of some maintenance
The hotel is very central, check in and transfers to and from the airport was well done. However the condition of the rooms are not up to par for a 4 star hotel. One room had no hot water for the 3 nights and in the other room the shower door and the toilet seat was broken. This was not repaired or resolved in the time we stayed there.
Stayed 3 nights in Oct 2021
Response from Hayden on Oct 19, 2021
Dear Adrian Thank you for your review and comments, all of which have been shared with the team. We are truly sorry we did not meet your expectations and do hope to welcome you back in the future. Assuring you of our best attentions at all times. Kind regards and renewed apologies Hayden C Bowl General Manager

4/10 Poor

Timothy

Business traveler
Disliked: Cleanliness, property conditions & facilities
Getting long in the tooth.
The property is starting to show a lot of age and neglect. Carpets worn, mildew in tub area. No walk in shower. No health club. Recognizing that there is some Covid issues other hotels are doing a much better job. Value is just not there.
Stayed 2 nights in Aug 2021
Response from Hayden on Aug 17, 2021
Timothy Thank you for your review and comments, all of which have been shared with the team. We are truly sorry we did not meet your expectations and do hope to be able to showcase what I know we can do well in the future. Since the onset of Covid, our refurbishment plans have been put on hold for the time being, however will commence in due course. Not an excuse, more of an explanation. Kindest regards and renewed apologies Hayden C Bowl General Manager

8/10 Good

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff and service
Stayed 2 nights in May 2021
Response from Hayden on Aug 17, 2021
Thank you for your response and review, we are thrilled you enjoyed and look forward to welcoming you back in the near future. Kind regards Hayden C Bowl General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff. Thank you very much. You made my stay freat !
Stayed 1 night in Jan 2021
Response from Hayden Carl Bowl, General Manager on Feb 9, 2021
Thank you for your review and comments, all which will be shared with the team. We are delighted that you enjoyed and look forward to welcoming you back in the future. Kind regards

10/10 Excellent

Maurits

Stayed 1 night in Dec 2020
Response from Hayden C Bowl, General Manager on Jan 11, 2021
Thank you for your review, we are thrilled you enjoyed and look forward to welcoming you back in the future. Kind regards

8/10 Good

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location in Gaborone.
Not enough towels were in the room. Room service came with another set. The TVs had a funky way of working--two remote controls were required. There were no written instructions. An engineer had to come and rework the tv system. Also no written instruction of how to contact reception--we had to call room service to get the number.
Stayed 2 nights in Feb 2020

4/10 Poor

piyush

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
condition not
Stayed 1 night in Jan 2020
Response from Hayden C Bowl - GM on Feb 6, 2020
Thank you for your review, we are sorry we did not meet nor exceed your expectations, and hope to be able to welcome you back in the future. Kind regards and renewed apologies

6/10 Okay

Rosemary

Traveled with family
Disliked: Staff & service, property conditions & facilities
This hotel is not if the best. We booked two adjacent rooms got them miles apart. Breakfast was a mess as well. Will not recommend them as everything seemed to be falling apart
Stayed 1 night in Dec 2019
Response from Hayden C Bowl - GM on Feb 8, 2020
Thank you for your review, we are truly sorry we did not meet your expectations and can assure you your comments have been shared with the team and will be rectified. Kind regards and renewed apologies

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dr.
Excellent experience
Stayed 2 nights in Dec 2019
Response from Hayden C Bowl - GM on Jan 11, 2020
Thank you for your review, we are thrilled you enjoyed and look forward to welcoming you back in the future. Kind regards

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and staff. Very good breakfest. Free parking and wifi. Nice square behind the hotel with several restarants.
Stayed 3 nights in Dec 2019
Response from Hayden C Bowl - GM on Jan 11, 2020
Thank you for your review, we are thrilled you enjoyed and look forward to welcoming you back in the future. Kind regards

10/10 Excellent

Solomon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place to stay
Stayed 2 nights in Jan 2020
Response from Hayden C Bowl - GM on Jan 9, 2020
Thank you for your review, we are thrilled you enjoyed and look forward to welcoming you back in the future. Kind regards

10/10 Excellent

Petjiuaje

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Hayden C Bowl - GM on Jan 8, 2020
Thank you for your review, we are thrilled you enjoyed your stay and look forward to welcoming you back in the future. Kind regards

10/10 Excellent

Karabo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for Money .Fantastic stay!
Stayed 3 nights in Dec 2019
Response from Hayden C Bowl - GM on Jan 8, 2020
Thank you for your review, we are thrilled that you enjoyed and look forward to welcoming you back in the future. Kind regards

10/10 Excellent

Snow

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Hayden C Bowl - GM on Jan 5, 2020
Thank you for your review, we are thrilled you enjoyed and look forward to having you back in the future. Kind regards

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideally located in the centre of the CBD and choice of restaurants and bars in the square behind the hotel. Pool bar on the third floor serves one of the best gin and tonics you will ever have and the fillet steak in the restaurant is sublime! All staff friendly and helpful.
Stayed 7 nights in Dec 2019
Response from Hayden C Bowl - GM on Dec 24, 2019
Thank you for your review, we are thrilled you enjoyed and look forward to welcoming you back in the future. Kind regards

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Response from Hayden C Bowl - GM on Dec 24, 2019
Thank you for your review, we are thrilled you enjoyed and look forward to welcoming you back in the future. Kind regards

4/10 Poor

Verified traveler

Traveled with family and small children
Liked: Property conditions & facilities
Disliked: Staff & service
I was so disappointed with the staff who stole the chocolates and food for my kids I left in the fridge.They claimed the box was empty and removed it from the fridge and threw it away.I was so highly disappointed and in all honesty I don’t recommend anyone to book in Mass Square Hotel as the cleaners are thieves. Also as much as the case was reported, I left that hotel angry as they couldn’t even resolve my issue.I will Never book there again. Thank you
Stayed 3 nights in Dec 2019
Response from Hayden C Bowl - GM on Dec 24, 2019
Thank you for your review, we are sincerely sorry that your chocolates went missing and will investigate this thoroughly and we take these allegations very seriously. Kind regards and renewed apologies

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
All in all a good hotel close to everything. A good bar and restaurant on the premises and if you need something they will take care of you. I highly recommend the Club room unless you are by yourself.
Stayed 1 night in Dec 2019
Response from Hayden C Bowl - GM on Dec 24, 2019
Thank you for your review, we are thrilled you enjoyed and look forward to welcoming you back in the future. Kind regards

6/10 Okay

Verified traveler

Disliked: Staff & service
Stayed 2 nights in Dec 2019
Response from Hayden C Bowl - GM on Dec 16, 2019
Thank you for your review, we are glad you enjoyed and look forward to welcoming you back in the future. Kind regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All in all, a good facility. It is clean and well furnished with friendly staff
Stayed 1 night in Dec 2019
Response from Hayden C Bowl - GM on Dec 6, 2019
Thank you for your review, we are thrilled you enjoyed and look forward to welcoming you back in the future. Kind regards

8/10 Good

Dexter, New York City

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location and friendly staff when you engage. They're there when you need them for the most part, but a few wrinkles needs to be ironed out to get to the level they want to be. I will always stay in this hotel when Im in town, summer months I suppose the lobby can get a little warm, but not sure what can be done about that. Otherwise the room, especially the Club Rooms feel very spacious and comfortable, like home away from home.
Stayed 9 nights in Nov 2019
Response from Hayden C Bowl - GM on Dec 4, 2019
Thank you for your review, we are thrilled you enjoyed and look forward to welcoming you back "home". Kind regards

10/10 Excellent

Kurt

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Hayden C Bowl - GM on Dec 4, 2019
Thank you for your review, we are thrilled you enjoyed and look forward to welcoming you back in the near future. Kind regards

10/10 Excellent

Verified traveler

Stayed 1 night in Nov 2019
Response from Hayden C Bowl - GM on Nov 26, 2019
Thank you for your review, we are thrilled that you enjoyed and look forward to welcoming you back in the future. Kind regards

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2019
Response from Hayden C Bowl - GM on Nov 12, 2019
Thank you for your review, we are thrilled you enjoyed and look forward to welcoming you back in the future. Kind regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Hayden C Bowl - GM on Oct 31, 2019
Thank you for your review, we are thrilled you enjoyed and look forward to welcoming you back. Kind regards

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is clean and easy to find your wsy around.. i had a pleasant stay
Stayed 4 nights in Oct 2019
Response from Hayden C Bowl - GM on Oct 15, 2019
Thank you for your review, we are thrilled that you enjoyed and look forward to welcoming you back. Kind regards

10/10 Excellent

Gladston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2019
Response from Hayden C Bowl - GM on Oct 10, 2019
Thank you for your review, we are thrilled that you enjoyed and look forward to welcoming you back in the future. Kind regards

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for a Gaborone visit
Good central location in city Easy access to the airport Nice ambience Clean and modern hotel Excellent helpful staff Nice bar and restaurant for relaxing and for meals
Stayed 1 night in Sep 2019
Response from Hayden C Bowl - GM on Oct 1, 2019
Thank you for your review, we are thrilled you enjoyed and look forward to welcoming you back in the future. Kind regards

6/10 Okay

Abdallah

Business traveler
Liked: Staff & service
Stayed 1 night in Sep 2019
Response from Hayden C Bowl - GM on Oct 1, 2019
Thank you for your review, we are glad you enjoyed and hope to welcome you back in the future. Kind regards

10/10 Excellent

Graham

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fantastic
First class service food and comfort
Stayed 3 nights in Sep 2019
Response from Hayden C Bowl - GM on Oct 1, 2019
Thank you for your review, we are thrilled that you enjoyed and look forward to welcoming you back in the future. Kind regards

6/10 Okay

Robin

The Wifi connection was very bad. If you want to do business on line is a big problem they just the reception employees just tell you Wifi is on and off and most 95% of the time it was off in their dininig room, at the suite 99.99% off of the time.
Stayed 4 nights in Sep 2019
Response from Hayden C Bowl - GM on Oct 1, 2019
Thank you for your review, we are sorry the wi-fi was non existent when you stayed, this has now been resolved. We do look forward to welcoming you back. Kind regards