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Reviews of Geneva Residence

Geneva Residence
1 Place Porte De France, Gaillard, Haute-Savoie

Reviews

6.6
Rating 10 - Excellent. 53 out of 338 reviews" "
Rating 8 - Good. 102 out of 338 reviews" "
Rating 6 - Okay. 91 out of 338 reviews" "
Rating 4 - Poor. 55 out of 338 reviews" "
Rating 2 - Terrible. 37 out of 338 reviews" "

6.8/10

Cleanliness

6.6/10

Staff & service

7.2/10

Amenities

6.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Mishayla

Liked: Cleanliness, amenities, property conditions & facilities
Perfect location. Right outside the boarder of France and Switzerland. 30 second walk to the trams which takes you into Geneva Lake town in 10 minutes or smaller town a few stops away. Tram on the opposite side also takes you into France. Restaurants all around within 30 seconds or few mins walk. Property has a fridge and cooking equipment if you want a cheaper night in. Pharmacy nearby, mini grocery store. Safe to walk at night (I got home after 9pm and travelled alone). Lift access and clean hotel. Not the most luxurious but still modern. I will definitely be staying again
Stayed 3 nights in Mar 2024
Response from js on Apr 14, 2024
dear sir,thank for your message.best regard

6/10 Okay

Sanchia

Liked: Cleanliness, property conditions & facilities
Apartment itself it lovely and really good value for money. The shower was properly the only downfall, poor shower, no holder and the water flooded. The people above were super nosey. Recording is closed most of the day. I had an issue with the deposit I paid to Expedia before arriving then hotel charged me for it anyway lots of messing around. Other than that nice apartment. Good location in relation to transport and the area it’s self seemed a little unsafe in the nights
Stayed 3 nights in Mar 2024
Response from js on Mar 26, 2024
dear sir,thank you for your message.best regard

6/10 Okay

Ralph

Stayed 3 nights in Mar 2024
Response from js on Mar 26, 2024
thank you

2/10 Terrible

Sue

Disliked: Cleanliness, room comfort
Awful - avoid
Was due to stay for 4 nights, but we checked out the morning after our late arrival on the 29th December. The pictures on the website are deceiving. The place is very run down and it much need of repair. Mould in the rooms, very old furniture. Staff were not friendly. When we said we were going, they just shrugged their shoulders, didn’t ask why. So I told them the reasons, but they were not surprised or bothered at all. All they said was that they would not refund us. We are going to persue this though. This property should not be on Hotels.com
Stayed 4 nights in Dec 2023
Response from js on Jan 27, 2024
merci de votre message et encore bonne année

10/10 Excellent

Eleanor

Liked: Cleanliness, room comfort
Great stay
Great location with the tram stop opposite, check in was very easy even though we arrived late. Room was clean, only downside was very thin pillows.
Stayed 4 nights in Dec 2023
Response from js on Jan 2, 2024
thank you.best regard.

8/10 Good

FILIPE

Liked: Cleanliness, room comfort
It’s handy as it has a train/bus stop in front of the hotel, the location is great. Unfortunately WiFi never worked and as I did not have a Swiss/French number I could not make a call - there is only someone at the reception from 8am to 10:30am which isn’t ideal. But for the price we get what we paid for. Overall good but we loads of space for improvement.
Stayed 4 nights in Dec 2023
Response from js on Jan 2, 2024
thank you for your comment.best regard

10/10 Excellent

Eliane

Liked: Cleanliness, room comfort
Decent
It was pretty good.
Stayed 4 nights in Dec 2023
Response from js on Jan 2, 2024
thank you

4/10 Poor

Quinzy

Disliked: Cleanliness, property conditions & facilities
Stayed 6 nights in Nov 2023
Response from JS on Nov 14, 2023
merci de votre appréciation !

8/10 Good

Mahmudu

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was excellent, I enjoyed my stay
Stayed 5 nights in Nov 2023
Response from js on Nov 12, 2023
thank for your feed back

10/10 Excellent

Jacqueline Caroline

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Oct 2023
Response from La réception BO on Oct 13, 2023
merci

10/10 Excellent

tariq

Traveled with partner
Liked: Amenities
NiCe hotel
Stayed 2 nights in Oct 2023
Response from JS on Oct 9, 2023
MERCI

10/10 Excellent

Stella Maris

Stayed 14 nights in Sep 2023
Response from js on Oct 1, 2023
merci beaucoup !

8/10 Good

Johan

Business traveler
Liked: Amenities, property conditions & facilities
Good place, easy to use transportation nearby and ideal to stay for some nights visiting Geneva.
Stayed 5 nights in Sep 2023
Response from js on Sep 23, 2023
thank you sir

6/10 Okay

Joanna

Traveled with family
Disliked: Cleanliness
We stayed there for a week and got only one towel each for the whole time.
Stayed 6 nights in Sep 2023
Response from js on Sep 17, 2023
Dear sir,in case of any problem you' ve got to come at the reception to sort it out.best regard j

6/10 Okay

Ray

Liked: Cleanliness, room comfort
Stayed 3 nights in Sep 2023
Response from js on Sep 16, 2023
merci

6/10 Okay

jamila

Business traveler
The stay was ok. But the sheets need to be soaked in hot water. I had some bedbugs bites. Overall, its a good place to stay
Stayed 5 nights in Aug 2023
Response from js on Aug 22, 2023
thank you

4/10 Poor

Ali

Stayed 3 nights in Aug 2023
Response from js on Aug 20, 2023
merci de votre message.cordialement js

8/10 Good

Raphaël

Liked: Cleanliness
Great location for this aparthotel in front of the tram station. Best price/location ratio to spend a week working in geneva
Stayed 4 nights in May 2023

6/10 Okay

Hemant

Traveled with family
Below average
Not a great hotel to stay with family. Not clean.
Stayed 1 night in Nov 2019
Response from BO on Jan 8, 2020
THANKS YOU

6/10 Okay

Verified traveler

Liked: Cleanliness, amenities
Stayed 1 night in Dec 2019
Response from BO on Jan 8, 2020
THANK YOU

2/10 Terrible

Verified traveler

Disliked: Cleanliness, amenities
Stayed 3 nights in Dec 2019
Response from BO on Jan 8, 2020
THANK YOU

10/10 Excellent

Verified traveler

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
WONDERFUL PLACE,THANKS LOOKING FORWARD TO COME AND STAY AGAIN
Stayed 1 night in Dec 2019
Response from cv on Dec 25, 2019
Thank you

8/10 Good

Vincent

Traveled with group
Liked: Cleanliness, room comfort
Stayed 4 nights in Oct 2019
Response from BO on Oct 31, 2019
Thanks you

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean quiet freindly. I have already recommended to my friends
Stayed 2 nights in Oct 2019
Response from Carol on Oct 27, 2019
We are delighted that you enjoyed your stay here. Thank you for your appreciations. Best regards.

2/10 Terrible

Verified traveler

Stayed 3 nights in Oct 2019
Response from BO on Oct 31, 2019
Thanks you

10/10 Excellent

MD ZAHIDUR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from Carol on Oct 29, 2019
Nous sommes ravis de constater que vous avez été satisfait de votre séjour chez nous. Nous espérons vous revoir prochainement. Bien cordialement.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic and nice
Basic.value for money, budget accommodation with easy access to public transportation.
Stayed 13 nights in Sep 2019
Response from BO on Oct 31, 2019
Thanks you

4/10 Poor

Verified traveler

Traveled with group
Liked: Amenities
Disliked: Cleanliness, staff & service
Though the residence had good facilities, when arriving the room was not what I would regard as clean. It was grimy and worn down and lacking attention. When leaving, I left something in the room and when I went back to the reception it was closed and I was unable to find a single person who was a member of staff at the residence. I was unable to call the reception until 4 hours later by which time I was waiting for my flight at the airport. I called the hotel as soon as the reception opened again and the receptionist told me that the hotel staff was unable to locate the toy I had left in the room which was a gift for my niece. I do not understand how they weren’t able to locate my belongings unless nobody went back to clean the room after we left. I was very disappointed in the general standard of the room, the lack of communication to the reception and the lack of staff present on the premises who then claimed I left nothing in the room which in fact was not true.
Stayed 3 nights in Sep 2019
Response from bo on Oct 31, 2019
Thanks you

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
OK for a one night stay. Clean and tidy staff helpfull
Stayed 1 night in Sep 2019
Response from bo on Oct 31, 2019
thanks you

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I loved it was super convenient and for the price range, you get what you pay. The property needs some work, people smokes in the hallway, which is never a good thing. Overall was ok, but need to care a bit more about the details.
Stayed 2 nights in Sep 2019
Response from bo on Oct 31, 2019
thanks you

10/10 Excellent

Arsal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice affordable room with great public bus tram
Great area. Right at the 'border' between Geneva and Annemasse. Trams and buses are literally in fromt of hotel that take you to cornavin or Geneva center in 20-25 minutes. Room was clean and also had stove/fridge and basic utensils. Would recommend.. (No iron or.iron board in room though)
Stayed 1 night in Sep 2019
Response from BO on Oct 31, 2019
Thanks you

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was run down and dirty. The socket was hanging off the wall and there was mould on the ceilings. Its about 45 mins from central Geneva. Don't bother staying here, the check in time is 4pm which is ridiculous for a hotel.
Stayed 2 nights in Sep 2019
Response from bo on Oct 31, 2019
thanks you

6/10 Okay

Steve

Traveled with family
Looks clean and cozy in photos than the actual. Although it was clean enough. Staff was helpful. Good, relation to transpo. Bus is 1 min away. Has 2 choices for network and currency.
Stayed 1 night in Aug 2019
Response from BO on Aug 15, 2019
Thanks you

4/10 Poor

Clowson, London

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff were very kind. The bathroom was filled with mold and had no vents. There was no central air so windows open would be ok if it wasn't for constant noise and what appeared to be crime outside. The construction prevented us from getting to the parking garage nightly. Location is good for food, grocery etc. I would not however recommend this location due to the activity outside and the poor condition of the facility. Even emergency stair wells had broken lights.
Stayed 4 nights in Jul 2019
Response from BO on Aug 15, 2019
Thanks you

6/10 Okay

Verified traveler

Liked: Cleanliness
Stayed 2 nights in Jul 2019
Response from BO on Aug 15, 2019
thanks you

8/10 Good

Ramana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019
Response from BO on Aug 15, 2019
Thanks you

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its good. Clean, and I can cook in my room Its good. Clean, and I can cook in my room
Stayed 1 night in Jun 2019
Response from BO on Aug 15, 2019
Thanks you

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort
+ Proximity to the tram to Geneve - Very old furnirure, very unconformtable sofa, the smell in the apartment
Stayed 4 nights in May 2019

6/10 Okay

Joana, Nairobi

Business traveler
Disliked: Staff & service
My room was stuffy and seemed to have been used by a smoker though l asked for a non smoking room.
Stayed 6 nights in May 2019

2/10 Terrible

Verified traveler

Stayed 3 nights in May 2019

6/10 Okay

Verified traveler

Stayed 1 night in May 2019

4/10 Poor

El

Disliked: Staff & service, property conditions & facilities
The rooms were very tired and in need of repair. Did not feel it was all that secure. One positive is that the bus and tram station into Geneva was right in front of the hotel.
Stayed 1 night in May 2019

6/10 Okay

P, London

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Cheap place but nothing around and super expensive to get to any airport around by taxi
Stayed 1 night in May 2019

6/10 Okay

Verified traveler

Stayed 1 night in May 2019

2/10 Terrible

Santiago, Montenegro

Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This property requires a major room interior overhaul. I did not find the neighborhood safe and its pretty far from the Center of Geneva so be prepared to walk over 1.5 hours or take bus or tram. The kitchen, plates and utensils we very dirty with grease and the bed is extremely uncomfortable. I will never stay in this place again ad the pictures are not representative of the truth about our apartment there.
Stayed 2 nights in Apr 2019

4/10 Poor

Verified traveler

Traveled with family
Disliked: Staff & service, property conditions & facilities
This property is not how it looks in the photographs , we had two apartments and both of them where old and poorly decorated and they both had broken showers. The gentleman that was on duty really needs to learn manners and common courtesy we all found him very very rude. We would DEFINITELY NEVER STAY HERE AGAIN!!
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Budget but normal place near Geneva.
It was enough for this price.
Stayed 3 nights in Mar 2019

8/10 Good

Fleur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another stay fr us at Geneva Residence
This is not our first stay at Geneva Residence. My colleagues and I have stayed her before and always during the same period and we have always been satisfied. The staff is nice, especially Jerome who always makes us feel welcome,
Stayed 3 nights in Mar 2019

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities
WiFi not working at all, no receptionist to help, lobby has no light, floor was wet ewwww...
Stayed 1 night in Mar 2019

10/10 Excellent

Kerry, Trinidad

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was perfect for our short stay. We actually booked the wrong dates and arrived one week earlier than expected and the lady was able to allow us stay. Absolutely no complaints about this property for a short stay.
Stayed 2 nights in Dec 2018