Where to start..I reserved a room with a king bed and a sofa bed. Got to the room and no sofa bed. They did not have another one on the property. Was told there was nothing they could do. Someone in our party had to sleep on the floor. The room was clean but everywhere else was being renovated. Reno started 2 days prior to our stay, so the lobby was closed, all the walls were missing baseboards, there were buckets everywhere, tools everywhere and dust as well. Everything about this stay was absolutely unacceptable.