Ratings based on 627 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
93% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient to family

Posted May 11, 2015
Pros: Location to family
We stayed 2 nights and had to request our room to be made up after the first night.
Comment from Hotel Management
May 14, 2015 by Tom, Hotel Management
Dave, Thank you for taking the time to leave a review and comments. I hope you enjoyed your stay and we will look forward to having you visit again. Warm regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Great service, hotel needs an update

Posted May 11, 2015
I came for a mother's day evening break. The hot tub's heating element was broken - I was given two free drink tickets for that evening. Good wine, very good room service, although I think that the upcharge for swapping out potatoes for broccolini on the salmon dish was unnecessary. The on demand video had trouble loading - the front desk staff rapidly removed the charge. Room was clean and temperate - I slept well. The pool needs better lighting.
Comment from Hotel Management
May 14, 2015 by Tom, Hotel Management
Thank you for taking the time to leave comments and a review. I appreciate your attention to the details which allows us to address each of these concerns. Overall, I hope you enjoyed your night away and will consider us again in the future. Warm regards,
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Phila. PA

Posted May 7, 2015
Pros: Front desk staff was excellent.
Cons: The room service food and service was below par and service was very slow. Food quality below average for a Hilton.
Location: Location is good in relation to the University.
Overall good experience, just don't order room service.
Comment from Hotel Management
May 14, 2015 by Tom, Hotel Management
Chris, Thank you for taking the time to leave a review and score. I am glad you had an overall good experience. Hope to see you again! Warm regards,
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Melbourne Fl

Convenience

Posted May 5, 2015
Location: Were in town for graduation of grandson.
Very convenient for our purpose. Room appointed well and clean.
Comment from Hotel Management
May 14, 2015 by Tom, Hotel Management
I am glad you found the hotel to be convenient to your needs. We hope to have you visit again soon. Warm regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Clean, comfortable room

Posted May 4, 2015
We booked this room the week of UF's graduation. It was surprising to see they still had availability. The check in and check out process with pleasant and quick.
Comment from Hotel Management
May 14, 2015 by Tom, Hotel Management
I am so glad you were able to attend during graduation weekend. I;m happy to hear you had an easy check in and check out during such a busy weekend. Congratulations to your grad. Warm regards,
1 out of 5
by A verified travelerfrom new york

Bring earplugs

Posted May 1, 2015
Paper thin walls make it unbearably noisy. Avoid this place at all cost. Buffet breakfast was inedibly cold so I ordered off the menu. Again, avoid this place.
Comment from Hotel Management
May 14, 2015 by Tom, Hotel Management
Thank you for your comments. We strive for all guests to be comfortable and enjoy their stay, your comments help us improve for future guests. Warm regards,
4 out of 5
Recommended
for Everyone
by A verified travelerfrom knoxvill TN

Posted May 1, 2015
Good experience. My hotel of choice when visiting Gainesville
Comment from Hotel Management
May 14, 2015 by Tom, Hotel Management
Thank you for your comments. We are pleased we are your hotel of choice when visiting Gainesville and hope you visit us again soon. Warm regards,
1 out of 5
by A verified traveler

Posted Apr 29, 2015
Pool was closed and was not made aware of this when I made the reservation or else I would have stayed somewhere else.
Comment from Hotel Management
May 14, 2015 by Tom, Hotel Management
Thank you for taking the time to leave a review. My apologies for any inconvenience the pool upgrades caused you during your stay. Warm regards,
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Pensacola, FL

Best option in Gainesville but needs improvement

Posted Apr 3, 2015
The condition of the treatments (drapes, shower curtains, carpet, etc.) is not 4-5 star nor $$$$ worthy. I expect more from Hilton, especially at the price paid.
Comment from Hotel Management
Apr 9, 2015 by Tom, Hotel Management
Lalla, Thank you for taking the time to leave a rating and comments. Guest comments are how we improve. Hope you had a nice stay and we hope to see you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect for campus tour

Posted Mar 23, 2015
It was appropriate for visit to UF. Close to school and to restaurants. Perfect location!
Comment from Hotel Management
Apr 9, 2015 by Tom, Hotel Management
Thank you for your comments and rating. I am pleased that the location met your needs. Warm regards,